I had to get a front right control arm bushing and alignment (had been told this by two other shops). Called 3 places to get quotes and all places were within $5 of each other. I chose Cheapy because it was close to where I lived, open Saturday, and had good reviews on Yelp. I made an appointment for a Saturday two weeks prior. The guy quoted $150 for control arm replacement, $79.99 for alignment, and I was told would take about 2-2.5 hrs for the bushing work, plus time after for the alignment.
I called the day before to confirm my appointment. I was told on the phone that it was weird as they normally don't make appointments on Saturdays; however, the guy on the phone said they had me booked in the computer and I was good to come in the next day.
Brought my car in at 7:45am for 8am appointment. There were about 5 other customers already sitting in chairs and the parking lot was completely full. The guy at the front desk was rude and treated me like I shouldn't even be there.. He said they normally don't make appointments on Saturdays and he's not sure who made mine but he shouldn't have; luckily my appointment was shown in the computer. He also began questioning me as to how I even knew I needed these things done to my car (seemed like he was trying to convince me I didn't need the work done... but I told him two shops had mentioned these as things I needed fixed). After our brief conversation, I left my key; he told me would be at least 2.5 to 3 hours, and they would call me when it was done.
Around 9:15 he calls and says they don't have time to do the work and didn't do anything at all and to come get my car. He said they're only open until 1 and they don't normally make appointments on Saturdays. I inquired as to why it's 9:15 and my car has been there for an hour and a half already and they are just telling me this, and I don't see the point in him telling me they don't make appointments because regardless of this fact, the guy booked me an appointment and when I dropped my car off they were fully aware of what work needed to be done. Even if the job took 4 hours I dropped the car off at 8 and they are open until 1, and according to them I was the only booked appointment of the day. The guy on the phone was extremely unhelpful, rude, unsympathetic and interrupted me to say "come get your car" so I hung up on him.
I HIGHLY do NOT recommend this shop. I don't know why good customer service is so hard to come by these days. It was fairly obvious they were busy when I dropped my car off and it looks to me like they opted to do multiple "quicker" walk in jobs probably for a better payoff then put the time into my longer job, even though I had an appointment and they are open from 8 to 1, which would have been enough time. Definitely will not be back and will be telling everyone I know about my horrible experience at this shop!
I would like to add that I was able to find another local shop to do this work the same day and it only took them 2.5 hours. read more