Great rates, friendly service, always willing to help. Sal is the guy you need to talk to.read more

Did not acknowledge I did not speak Spanish until after I told No habla Espinol. The man was rude…read moreby telling me that car titles do not have more than one person's name on the title. I told him that I have 3 cars and both me and my husbands name is on them.

Even though I was denied due to credit. Their customer service was top notch & I appreciated their…read moreefforts. Addendum post to follow.

The rain amount kept changing. When I noticed errors on my taxes I text, I called and left…read morevoicemail messages. The guy who did my tax made a mistake. I called and someone named Kim said she would make corrections and I could sign and receive my corrected paperwork no charge. I waited several hours and Kim answered and seemed irritated. The price was $149.00, then jumped to $221.00, I have a message that senior discount was $174.00 the guy who originally finished my paperwork said preparation it cane to $368.00. This service can't get a positive rating since now they are avoiding me. I have nothing good to say about this service. "F" rating is what I would say. I have waited endlessly for a call back to see when this will be resolved. I will raise a red flag for people not to use them.

The owner of this branch, Lydia is awesome. I went to her last year & she took me as a walk in. I'm…read morevery busy with work & she was super accommodating. This year she wasn't in when I stopped by & the lady in front was a little snippy. I ended up leaving. Lydia called me the same day. I never even made a complaint. It really says a lot when a business owner goes out of her way before a complaint was even made. She even offered to come to me. She corrected the issue with the associate & retained a customer for life. I would recommend seeing Lydia to anyone. As a manager in customer service myself, you never know how an associate behaves if you aren't there. I was readdressing to just cut my losses & go somewhere else. She really cares about her clients though & it shows.

I've been a customer here for years. This bank is amazing. They know your name when you walk in…read moreafter you've been there for a while. They've gone above and beyond for me recently having financial problems and my account accidentally got it overdrawn fee that I really just couldn't afford and I've always been in good standings with them and they went out of their way to take away the fees for me as a courtesy as most banks really don't care For that reason and that reason alone and the girls that work there are amazing. I will always Bank here. I appreciate their help in my time of need. They were very sweet.

I've always had great service at the Westamerica Vallejo branch. But recently, I had a dispute for…read morea charge on my account. Alexis, in the Vallejo branch, went above and beyond to be helpful. Explained the process of disputing in detail. Today, she called me personally that the credit had been made to my account. Alexis is to be commended for her great customer service and caring about the customer. Great follow-up and a very pleasant person to deal with. Thanks Alexis.

I have been with Umpqua Bank for almost 20 years, yet this branch (and corporate) is unable to…read morelocate my records. I've been with Umpqua Bank for so long because of the General Manager, Denise Chisley. Unfortunately, Denise has since retired and the rest of these branches have gone to garbage. The manager in the Benicia location is stubborn and unhelpful. He was speaking to me as though I am remedial. It's so sad that after so many years of loyalty, I'm now closing 2 accounts an unsatisfied customer. This is even worse for Umpqua because they are losing accounts and closing branches every day. The Benicia manager is refusing to refund a $35 penalty for a $6.99 over draft. I've recently had a baby and haven't been checking my app everyday. I've never had this issue before because the Bank usually alerts me before this happens as I also have a savings account (with money in it) opened at the same location! However, because the manager is unable to find my old records, he's refusing to reverse this $35 penalty. It's ridiculous! I usually don't leave bad reviews because I hate blasting small business. But, at this point, I'm so fed up this bank. It's frightening to think that they've lost almost 20 years of my bank records.

I have to have accounts with major international banks (HSBC & BofA)but, many years ago I opened a…read morechequeing a/c with my local bank, Solano. They were taken over by Umpqua, a slightly bigger company, but still small compared to the others. From time time to time, I'd go in the branch & the staff were always friendly. I learned at least one was a notary public. No idea if that's a normal aspect of bank staffing, but I made a mental note. Recently I needed to redo my will (add the first grandchild & exclude an ex-wife) & needed witnesses. Thinking a notary public would be a good one, I visited the Benicia branch of Umpqua; it took three visits & v. useful information from the notary, before I finally had the new will stamped & signed by him & witnessed by 2 staff. Don't think B of A or HSBC would do that! I'd just reviewed the local Ace Hardware & got a response from their owner. I mentioned that to my Umpqua buddies to illustrate how they fell into the wonderful world of local service.

I was going to this check cashing store but it has closed. The owner now has one in Antioch on A…read morestreet. I go there now. The business is the same good

If you are ok with sitting for 15-20min before even getting acknowledged all the while 2 employees…read morelook at you and walk back and forth from there seat to the back. The conversation they are holding is far more important than helping you or even acknowledging your existence. Go somewhere else if you need check cashed or any other services they offer. There are many in the area.

I have to give credit where credit is do. Short version is I initially was going to give a bad Yelp…read morebecause of issue I had but the amazing service I received from the manager, Jonica Powell, was great. She addressed all my questions and concerns and made sure everything was right. Give this lady a raise because I have to admitt I am a hard customer to deal with when I am upset but she defused the situation with such ease.

Excellent location & very nice ladies who are very pleasant & skilled at what they do. Recommend…read morethis facility for your tax needs.,

Quality service, definitely coming back next year! I requested the service, I was late and he got…read moreme right