Checker Nina was a Gem. She helped me at the window navigate money from Zelle into my Moms account…read morewith ease. She even tried to help reading my phone upside down, so that I could tell what she meant! She is a valuable employee. Please know her value. Kindly, Shirley a retired Sales Ditector.

Poor customer service corvey i waste 1 hour of my time he cant open one account 2 ids and also sent…read morehim many emails nothing works.

I've had to visit this branch a few times to take care of business, and the workers here are very…read morenice and personable. I have had several pleasant encounters with Nicole, I believe she's a manager there. She was very helpful, she even walked me through the use of their ATM machine - being a new customer at Wells Fargo. Haha! She also informed me of different types of accounts that would be more beneficial to me and my situation. I also worked with Quinton, who helped me with my account on two occasions. He is knowledgeable, professional, and also personable. He recognizes me when I come to the branch, and says hello. Honestly, I've never had experiences like this at a bank before so this is HUGE. Kudos to a well-managed branch with pleasant people.

Money.read more

Privacy for starters Another employee stayed in the office…read morewhile my banker was pulling up my account. He was so unprofessional to stay in his coworkers office while she conducted business on my account. If I had been of a different race I bet he wouldn't have felt so comfortable sitting down looking at my account. I'm really upset about the blatant disregard for my privacy. That employee needs some customer service etiquette training ASAP.

I walked in last week with a check drawn on a BMO account and was basically refused service by the…read moreteller who was "Brown" and passing judgment. She took the check to an older "Brown " woman, pointed at the check, pointed at me, and returned to me after inspecting my two forms of identification and said that they didn't have money to cask it. WHAT?!?!?! HUH?!?!?!? Not at the BMO Financial Center? How comical is business services in Black and Brown communities. It's shameful how lazy these tellers were and I just didn't have the energy to make a fuss with management. Do better because I went right over to a BMO branch closer to my house, in Benicia, and an easy going unthreatened teller named Tammy did the work and cashed my check. I was even invited to open an account.

Great friendly service! My family went in to the branch to ask about CDs. We set up an appointment…read moreonline. When we arrived the manager greeted us and asked us to check in with the QR code framed near the seating area. We were welcomed my a financial advisor and direct to his desk. He was patient with our questions and helped us set up a CD quickly. He also told us about a few promotions that could help us save money. Overall, we had a great experience with this branch and the staff.

We had some business to take care of and I came from Los Angeles without an appointment for some…read morechanges. This place was busy. I was advised by the manager,Derek later in the afternoon would be best. Upon returning the place was still busy for Thursday afternoon and all the employees went above and beyond helping everyone ensuring all needs were met. Derek answered all my questions and also informed me on another Services which made me comfortable. I will definitely be back and venture into what's offered thanks to this customer service interaction from Derek and his team.

Patelco Credit Union has a great history. Originally serving employees of the Pacific Telephone &…read moreTelegraph Company (now AT&T), they opened their membership to the public in 1983 and now have branches throughout Northern California. My grandfather, who retired from AT&T, has banked with Patelco for years, and now I'm proud to continue that tradition. The Fairfield branch has been outstanding. I initially came in looking for a car loan, and the team was able to secure me a competitive APR with a smooth, stress-free process. Since then, I've also opened both checking and savings accounts. What impressed me most was how much time the staff took to educate me. Instead of simply opening accounts, they explained how to use each one effectively to help me reach my financial goals. I left feeling more confident about managing my money and planning for my future. Excellent customer service, knowledgeable employees, and a genuine commitment to helping members succeed financially are what set Patelco apart. I can absolutely see Patelco being with me through the next stages of my life, and I'm excited to see what financial and savings goals I can accomplish with them. Highly recommend the Fairfield branch!

The bank is so clean and the people are nice to me I love that place The service is good.read more

Bank manager found an error with my transaction and called me to help correct the error. I also…read morelost my bank card on the same day and I did not know until a week later. Bank manager said the card had been found and turned in. Thankful for the Bank Manager correcting the problem

The tellers do their job very well with great courtesy. It's unfortunate that some clients…read moremistakenly imagine that the tellers have more authority than they actually do. Yes, since covid the branch overall offers fewer services that it used to with regard to account management and opening new accounts for example. (Years ago I was very well assisted by an account manager with a particular problem I had. But it's not something a teller would be able to do. )

Me da gusto que este centro tenga personas como Marisol que habla español.muchas gracias Marisol…read morepor siempre estar lista para ayudarme con mis preguntas , Gracias por ser amigable y respetuosa ,Marisol es esencial para Banco de América .

This location has the most friendliest members. Shontre helped us with all our banking questions…read moreand he was so pleasant to work with. Small bank, ample window tellers, parking available and a few outside ATMs. One drive thru option for ATM.

Myy review does not reflect my experience with the Fairfield branch specifically, but rather with…read moreTravis Credit Union as a whole and its current practices. My parents were members of Travis Credit Union beginning in the late 1970s and early 1980s, when membership was limited to military personnel and their families. Throughout those many years, they never experienced any issues. When I became eligible, my mother opened an account for me as well--back when Travis was not yet open to the general public. Over time, I banked elsewhere, but eventually returned to Travis when my previous financial institution was acquired by them. I believed I would be in good hands. Unfortunately, since Travis transitioned into a public-serving financial institution, my experience has not been the same. On multiple occasions, I have had funds available in my account that later seemed to disappear. The transactions--both pending and completed--do not clearly reflect where the money has gone. This lack of transparency has caused my account balance to appear lower than expected, which in turn has impacted my ability to cover bills. I have researched possible explanations but have not found clear answers. One explanation I came across--though I still need to verify it--is that Travis may place funds on hold and then move them into pending status. If this is accurate, I find the practice concerning and potentially misleading for members who rely on accurate, real-time account information. I am hoping to receive full clarification after speaking with a customer service representative tomorrow. Wish me luck.

Hours have changed & no one answers their customer service phones. My category wasn't in their…read moreautomated list so I couldn't get through to a human. Led to a whole morning of frustration! Driving from branch to branch & getting nowhere. Their letter asked me to find a form which they don't provide & the county says doesn't exist. So not helpful in resolving issues either. There just isn't any real help to be had here. So I'm closing all accounts & moving elsewhere! There's no longer any value to be had with this agency. The branches don't have safe deposit boxes & they charge now for things that used to be free. I'm disappointed & wont come back again nor recommend to others

Without a doubt, this is the worst bank in the area. I wouldn't recommend my worst enemy to this…read moreplace. Most of the time, the place is closed because they have been short staffed for 3 years. Which is fine, but also isn't my problem. If you need help, hire it. Management here and you can use that term loosely, has constant turnover, and each new manager is worse then the last. Let me save you some time and avoid this clown circus!!!

Only ONE person to help a waiting line of 6. Very poor service! They are very understaffed!read more

Travis is not my primary credit union. I stopped by today to make a withdrawal during my lunch…read morebreak. As usual (not my first time at this branch), the line is long with only two tellers *sigh*. The staff here are efficient, definitely not the most personable. They seems either bored or irritated every timeI stop by. If you don't have to go inside to handle your financial affairs, use the ATM or go to another location.

I am just here to share my most recent experience with Travis credit union and their terrible…read morepractices. If you're a person or family barely making it living paycheck to paycheck and don't have a hefty savings or investments account, They will absolutely not value you as a customer. Long story short, they unexpectedly closed all 6 of our accounts without warning. Funds all frozen and no way to get them back within a reasonable time. My husband had been on disability for a few weeks. So he had not been receiving his employers direct deposit into our joint account. But his personal account, which Edd gets direct deposit to, and my personal account, where I receive my employers direct deposit, (Zelle, Venmo & cashapp from my small business) have been active. There was a scheduled payment that we forgot about come out of our joint that over drafted our account. However there were funds in our personal and savings accounts that could have been transferred over to take care of that, but because our joint account had been inactive for longer then 45 days (no deposits or withdrawals or transactions), that was the reasoning why all accounts where closed. Not just the joint account in question. We thought we were being responsible by not using said account since my husband was not working. When I called and asked why I hadn't received a courtesy call, to warn us about closing all accounts, Jimmy R. Said "we don't do courtesy calls". This was extremely frustrating as we both had our direct deposits pending and rent due. The j Ku solution given was to return to the branch and open new accounts, but funds from old accounts would be sent by mail and take up to 10 business days. Pending direct deposits would bounce back, as accounts were no longer active. So opening new accounts would absolutely not solve our problem. Conveniently our car loan account was kept open so we could walk into any branch and pay off our loan at our convenience. I've been banking with Travis longer than 10 years. Never in my life have I felt so small. Given our financial hardship and not receive any sympathy. We weren't asking for anything but our funds same day so we can pay our rent and eat. We are still waiting for said check and Jimmy to give us an update. We w called back twice and both associates have let us know that there are notes from Jimmy and to just wait for his call. Stay away! You've been warned!