I had the pleasure of working with Tyler from INOVA and his…read morecustomer service was top tier! Communication was great and he was very thorough with the whole process. I was with INOVA for years with my last car and glad to be back with them for my new car. I have never had any issue with them whatsoever. Thanks Tyler and INOVA!

INOVA made refinancing my car very easy. I had my car for 6 months with CarMax and they gave me one…read moreof there loans which sucked because it was a night monthly payment. I got a letter in the mail From INOVA researched them and then completed the application online it was fast and easy and a specialist got back to me in 2 days stating other documents I needed in all the process only took a few days and I was approved and pay almost $100 dollars less than I did with CarMax.

If you are tired of checking fees, this bank may be for you. Although normally if your check is…read moredrawn off of a certain bank you do not have to pay a cashchecking fee like I was told but then when I walked there blocks in the rain, I was advised I would have to in order to avoid a $7fee. I don't get that. But companies like McD do not have direct deposit bc of revolving doors. SO on that note if you work for McD & you can get here, it will be worth cashing your chk here. Everyone was friendly.©®™

New location opened near toll road. They have a tech bar for checkimg your account quik if you wish…read morenot to engage with a teller or dont have phone/mobile app. Right now they have FREE childrens books even if you do not have an account and just added bank yo outside bank transfers

Even though we didn't setup an account here they were helpful and professional and would recommend…read morethem if your local. They even cautioned us against them as I needed an account to receive money from an international employer.

First Federal Savings Bank in Elkhart, Indiana has some of the most wonderful people working there…read morethat I have ever met and had the pleasure of doing business with. I have banked at the Elkhart branch of First Federal for over 10 years. Every single time I have gone there, I have felt welcomed and appreciated by competent staff. I have grown to trust this bank, and to love the people that work there. Do business here. You will be so glad you did.

Fast friendly home town banking. Friendly staff. Clean and welcoming environment. All banking needs…read morein one location.

Worst customer service ever!!! We went with Horizon Bank since they were local but had so many…read moreproblems throughout our loan with customer service, misinformation, and billing for fees they did not communicate about. Lafayette branch manager BB was extremely rude regarding the additional fee that was "tacked on" to our loan after our last payment but we were NEVER billed for. He refused his manager information and hung up on me. When calling Horizon at their 800# the lady stated that BB should have referred me to their loan dept. instead of trying to answer my question. She stated he was just branch manager. Needless to say, I received a completely different answer from their loan department regarding their "extra fee." They did state there was an error in the original fee process and that they paid the fee for us upfront so we needed to pay it now. She stated this was in one of the 100 loan pages we signed and we "should" have been told to pay this while completing paperwork. Since we weren't asked "Horizon" decided to pay this fee without communicating with us at the start of our loan, never asked us to pay it at that time, and our bill never reflected this extra amount anywhere on our billing statements. We were billed .16cents for our final bill but then they took an additional $175 out the next month that we were never billed but they stated we owed. I was frustrated regarding their service and WILL never go to Horizon Bank again. Highly recommend to steer clear of banking and loans with them. The bank was more concerned about justifying why they think they were right vs. admitting their communication and billing mistake in order to make it right with a great paying customer. If 0 was a rating that is what I would rate.

Friendly, knowledgeable, and great service. Always willing to go the extra mile for me. So much…read morebetter than the big banks. I would highly recommend banking with Horizon.

Great rates and service. Very helpful, with no surprises. I recommend Inova to all my friends…read more Monica at Inova was my go-to person; she was great.

Worst ever- I had an Auto loan for well over 3 years- never missed a payment, never late. I traded…read morethe vehicle in all of the sudden they report me late. Paid off 10/3 reported to credit report, reported late the same day 10/3!!! Why ?? " the dealership is at fault" - ok ...the catch is they put up the road blocks preventing the dealer from paying this off immediately. One thing after another... then thru have the nerve fo ding my credit ! Last time I even think about doing business with these clowns. Do not deal with the folks they are unscrupulous. Absolute crooks

Got a great car from Howard's at a great price, and the staff was amazing. Loved that it was all…read morewomen salespeople.

Drove 90 minutes to check out a car. It was low priced so we knew it wasn't perfect. It was…read moreimmediately apparent that the car had issues as soon as we turned the steering wheel. Drove it to a service shop for an estimate. We were told it would be over $1000 to repair it. Drove it back to Howard's and the nice lady working there told us her mechanic had checked it out and said it was fine. Well, he must have been deaf not to hear that noise. Makes you wonder what else he thought was "ok". I'm all about helping small businesses out. But, I really feel like she wasted our time. I wish she had told us the day before about the issue. Be honest with your customers.

Whatever you do, do NOT use interra bill pay. Payments will get intercepted it will be a huge long…read moreprocess to figure out who intercepted your payment and bill pay takes no accountability to take care of any of the late fees that incurred on an account due to the payment interception. Horrible service they say well unfortunately it happens (payment interception) it's one thing for it to happen but it's your responsibility to take care of your consumers and I would have never had a late fee if my payment didn't get intercepted these people are a joke.

I was looking for a credit union that was closer to home so I decided to open a basic savings…read moreaccount here. I currently have two other financial institutions that I use, but they're a bit farther away. I was considering having direct deposit into a checking account until I discovered the FEES they charge regarding the balance. I do not overdraw my account and I have very good credit, so I found this to be a serious negative. The deposit I made to initially open the account was not a large amount. I waited for a bank card to arrive in the mail, but nothing came other than a welcome letter. A few weeks later I received my new bank statement and saw that they withdrew $10 from the savings account with the line item saying NEW ACCOUNT CHARGE. Really? For keeping MY money in a SAVINGS account? I decided it wasn't worth keeping the account open so I went to the Wakarusa branch to close it. There was one person at the counter being helped and another teller handling two cars in the drive thru. As I patiently waited, two people came in and waited as well. When the drive thru teller was finished with the two cars, she said in a very unfriendly tone that she could help me. I handed her my bank statement and told her that I wanted to close my account and she asked for my ID. She looked up my account wrote down a number, handed back my statement and told me have seat. Someone would be with me. I found a seat and waited 15 minutes until a woman said she could help me and walked me into a dark office. I told her I was closing my account and in a condescending voice she said all new accounts are charged a fee whether it's in person or online. I told her that's exactly why I'm closing it. Those fees are ridiculous. Her condescending tone continued and she was basically just speaking scripted words at that point. She handed me my money and I left. Never will I return.