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6 years ago

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People searched for Check Cashing/Pay-day Loans 132 times last month within 15 miles of this business.

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Horizon Bank

Horizon Bank

(3 reviews)

Worst customer service ever!!! We went with Horizon Bank since they were local but had so many…read moreproblems throughout our loan with customer service, misinformation, and billing for fees they did not communicate about. Lafayette branch manager BB was extremely rude regarding the additional fee that was "tacked on" to our loan after our last payment but we were NEVER billed for. He refused his manager information and hung up on me. When calling Horizon at their 800# the lady stated that BB should have referred me to their loan dept. instead of trying to answer my question. She stated he was just branch manager. Needless to say, I received a completely different answer from their loan department regarding their "extra fee." They did state there was an error in the original fee process and that they paid the fee for us upfront so we needed to pay it now. She stated this was in one of the 100 loan pages we signed and we "should" have been told to pay this while completing paperwork. Since we weren't asked "Horizon" decided to pay this fee without communicating with us at the start of our loan, never asked us to pay it at that time, and our bill never reflected this extra amount anywhere on our billing statements. We were billed .16cents for our final bill but then they took an additional $175 out the next month that we were never billed but they stated we owed. I was frustrated regarding their service and WILL never go to Horizon Bank again. Highly recommend to steer clear of banking and loans with them. The bank was more concerned about justifying why they think they were right vs. admitting their communication and billing mistake in order to make it right with a great paying customer. If 0 was a rating that is what I would rate.

Friendly, knowledgeable, and great service. Always willing to go the extra mile for me. So much…read morebetter than the big banks. I would highly recommend banking with Horizon.

Interra Credit Union

Interra Credit Union

(16 reviews)

Whatever you do, do NOT use interra bill pay. Payments will get intercepted it will be a huge long…read moreprocess to figure out who intercepted your payment and bill pay takes no accountability to take care of any of the late fees that incurred on an account due to the payment interception. Horrible service they say well unfortunately it happens (payment interception) it's one thing for it to happen but it's your responsibility to take care of your consumers and I would have never had a late fee if my payment didn't get intercepted these people are a joke.

I was looking for a credit union that was closer to home so I decided to open a basic savings…read moreaccount here. I currently have two other financial institutions that I use, but they're a bit farther away. I was considering having direct deposit into a checking account until I discovered the FEES they charge regarding the balance. I do not overdraw my account and I have very good credit, so I found this to be a serious negative. The deposit I made to initially open the account was not a large amount. I waited for a bank card to arrive in the mail, but nothing came other than a welcome letter. A few weeks later I received my new bank statement and saw that they withdrew $10 from the savings account with the line item saying NEW ACCOUNT CHARGE. Really? For keeping MY money in a SAVINGS account? I decided it wasn't worth keeping the account open so I went to the Wakarusa branch to close it. There was one person at the counter being helped and another teller handling two cars in the drive thru. As I patiently waited, two people came in and waited as well. When the drive thru teller was finished with the two cars, she said in a very unfriendly tone that she could help me. I handed her my bank statement and told her that I wanted to close my account and she asked for my ID. She looked up my account wrote down a number, handed back my statement and told me have seat. Someone would be with me. I found a seat and waited 15 minutes until a woman said she could help me and walked me into a dark office. I told her I was closing my account and in a condescending voice she said all new accounts are charged a fee whether it's in person or online. I told her that's exactly why I'm closing it. Those fees are ridiculous. Her condescending tone continued and she was basically just speaking scripted words at that point. She handed me my money and I left. Never will I return.

Check Into Cash - paydayloans - Updated June 2026

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