they messed up and the lady manager was nasty. she not only was not listening to me but smiling in…read morea nasty way. I have cashed over four hundred checks at moneytree. i will never again after dealing with this store.

Workers are not friendly. Rude and humiliating customers the worker seems to not care at work just…read moreslacking off. Just try every ways to give you a hard time, push you away so they don't have to do the work. Or deal with your situation. I been sending money to my relatives many time in Everett location i never have a problem or have to answer a bunch of unnecessary questions at this location in Marysville. since i had an account & they can see my history on my profile. But the worker give keep giving me a hard time.

Please for the love of god don't go here .. I recommend going down the street Rushmore taxes in…read moremarysville. I went to this liberty tax for 4 years and it felt wrong every year the customer service is very bad. The sisters run it and will argue in front of you. This new place we went to taught us how to better the next year taxes and provided a lot of helpful information that helped us understand.

I would never recommend this place to anyone. I usually go to h and r black to do my taxes but this…read moreyear because of COVID they are not doing in person so I decided to go to liberty. When I called to make an appointment they never once said anything about pricing. Mind you I'm a single mom with only one w2 so it's a pretty simple tax return. While we were sitting there doing my taxes they never once told me how much they charged. They also don't have prices anywhere in the office. The lady told me that I would be getting a 100$ cash just for doing my taxes there which I thought was cool. As we got done doing all the paperwork she had me sign a couple papers and she said I was free to go. Once I got home I looked over my tax documents and seen that they charged me 669$ dollars to a simple tax return. That is the most outrageous price I think I've ever seen and for no one to inform you that is how much it's going to coast. Horrible customer service.

Poor parking situation. It is a one way in parking lot with poor visibility…read more If you go here, be careful to not get hit trying to get out of the lot. Not many people in the bank making it a quick in and out.

One word. Abysmal. I've not been a bofa customer for years now (for reasons like these) but I was…read moresadly forced to go into this branch to withdraw some money in an UTMA account that my deceased father opened years ago. I went in and tried to withdraw it but was told I needed a death certificate. Ok fair enough. Got the copy of the death certificate and tried to call ahead to make an appt. Literally called 8 times throughout the day and nobody answered the phone. Decided to just try my luck and went in to see if I could talk to somebody. The manager advises all her bankers were unavailable and would need to schedule an appt later that week. I show up to the appt, and send them the death certificate. Turns out the format needed to be in pdf form, that was never disclosed to me. So I had to convert it to a pdf on the spot (thankful for tech that allows us to do such things). Go through all of this only to be told that apparently I need to get a court order to be appointed as a successor to the account. WTF?! Why did nobody tell me any of this the first two times I went in? Also why does nobody answer the phone? Thankfully another employee stepped in and advised they would try to find a solution that did not include me going to court just to try and get what is lawfully mine. They told they would get back to me and never did. Just failure after failure. Utterly unacceptable experience. I don't reccomend BOFA to anybody at this point .

This has nothing to do with the Marysville location but more with all of BECU. I have been with…read morethem for over 20 years, and not until the last year or so have they totally sucked. They are not helpful, and when they try, it's the wrong info. Stay away, and go to Navy Federal Credit Union. Way better.

Last night I received notice from BECU that my card had been compromised, and several charges had…read moreshown up that were suspicious. I was shocked and a bit in a panic. Ten days before Christmas and my card was cancelled. I appreciated BECU for looking out for me, but worried that it would take forever to get a functioning card. I went into the branch at 1262 State in Marysville, and had the great fortune of talking with Jay. Jay was very professional and he reassured me that 1) my monies would be protected, and 2) I would be able to have access to my account before I left the bank. And he did just that. I was so relieved. I deeply appreciate BECU Fraud Division for looking out for me, and for Jay for his excellent service.

Insanely corporate fake attitudes and huge fake smiles. In your face all the time…read more I merely walked in to withdraw money to pay rent and a man in a suit steps in front of me "How are you today?! What brings you in here? What may I help you with?" It was obnoxious and actually made me very uncomfortable. I'd expect something along those lines if I was sitting to the side waiting for a rep to talk with but not just walking through the doors. I understand good customer service but there comes a point that when you try to hard it's worse than no customer service. You just want them to go away. Also all the employees are the same way. It's irritating.

Chase doesn't let you get your money when you need or want to from other atms it's bs I have needed…read moreto get money out for important things and they will deny my withdrawal I do not recommend them if you plan on mot using there atm every time and they charge you a fee if you use a different atm I know BECU don't

Love the mobile appl, and customer service @ branch is excellent…read more Friendly staff, very professional & nice. Thank you

I was looking for an auto loan of $150k. My qualifications were not an issue. Checked with chatbot…read moreto verify they process loans for that value and was assured they do. Opened account, 5 minutes online. Completed loan app, received response next day. They were only willing to offer $75k. Contacted loan officer to provide additional finance information. Basically was told they don't offer loans in that amount. This is typical of a CU. They make things more difficult than needed and change the rules mid-stream. I've had sim experience with BECU. Additionally, the account that took 5 min to open took 40 min, 3 representatives, and multiple holds, to close, and 10 days to receive your money back via snail mail. I gave 1 star for their dishonest misrepresentation via AI and difficult closing process obviously designed to get you to hang up. Pretty dirty banking policy this day and age.

So, I am about to be a former client of Bluevine Bank. What does that have to do with Coastal…read moreCommunity Bank. Plenty. Bank account services provided by Coastal Community Bank, Member FDIC. I deposit a check and get told the first time it might take 1 to 4 days to clear. Four is long, but OK, Maybe they need to establish a pattern for my deposits. I deposit a second check and now it will take SIX days according to their chat! We're in the age of everything instant and a bank wants to take SIX DAYS to clear a $250 check. Unbelievable. I called Coastal and they say it is not them doing the banking. Really? "Bank account services provided by Coastal Community Bank, Member FDIC." If it isn't, then management is completely incompetent and should NOT be running a bank, period.

I do not have an account with this bank but found myself needing to cash a savings bond. My…read moreunderstanding regarding US savings bonds is that a bank must cash it if that person has valid photo id. Well, at this bank not only did they refuse to cash it but cited something about the patriot act. Seriously??!!

Don't go to this place they are very unprofessional and shady I'm worried they will commit fraud…read morewith my return! They don't answer phones and are never in the office!! Very unprofessional!! Be careful!!

I wouldn't go back with this tax service the Sumption…read moreService LLC dropped off tax papers but never heard anything from them called, emailed but they never return any calls or responded the emails The office hours from Monday to Thursday 8am to 4:30pm but I stopped by the office many time and it always close This is not a good service The customer service is very very bad

What an AWFUL drop box! It got stuck, and then crushed my envelope with a hefty check in it…read more Seriously, provide better instructions pull harder!!

Worst bank ever so many reasons can't even start on here. Biggest reasons are opened a business…read moreaccount and it's been about two months haven't received my debit card the debit cards don't have the ability to have the quick pass and are constantly falling apart. You have to always order new ones. My personal bank card is almost split in half but I'm afraid to order new one and have this one canceled because it will take three months, also the front counter people are extremely unprepared and rude. The only girl that is super nice and does a good job is the black lady that works the front counter with customers check and they forgot to sign it and it made it past the trainee bank person as well as the overseeing bank person And I had to drive an hour back after they made the realization at closing time plus this bank offers no small business loans and anything like that but of course they waited until I opened the business account to tell me that afterwards so what is the point of even having a business account?... I would go to BECU