Valerie is super responsive and was able to help to optimize my multiple policies and discounts…read more Highly recommend her and the entire agency!

Paulina was extremely pleasant to work with. She helped me through all my questions, and was very…read moreresponsive to any concerns I had. Highly recommend.

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Anthony Schulz in particular is absolutely worthless and if I were Prostar Insurance, I would have…read morethis man fired immediately! I am a real estate investor and own properties across multiple states. I deal with dozens of insurance companies and this place takes the cake. This is the worst insurance company I have ever dealt with by far lol. I am absolutely flabbergasted that this place has as many 5 star reviews as it does. Anthony doesn't answer calls, doesn't reach out to lenders to get escrow insurance payments, doesn't return calls, takes days if not weeks to respond to emails, tells me that he can't get payment from my lender but tells me we have time because Safeco isn't cancelling policies because of the fires, then lets my policies cancel, doesn't tell me anything, doesn't inform me of the cancellations, doesn't let me know it's pending cancellation, then I start getting collection agencies calling me from Safeco. This is absolutely unacceptable for clients!! Anthony has wasted my time and money and continues to do so. Stay away from this place! You have been warned!!

I have been dealing with Joe Rogers at this office for sometime now and I am really impressed. From…read moreday 1 he has remained totally on top of all my insurance needs, combo doing things to save dollars, getting me great coverage overall, and on and on. Always patient with my questions. Always detail oriented and thorough. I started here to save money on my car insurance, I now insure my vehicles, my motorcycle, my son's truck, my business, and totally trust Joe and the John S. Group to take care of me! Absolute 5 stars all the way!!!

Highly recommend John Syrcle Insurance! Very friendly and knowledgeable staff! I was able to get…read moreCar, Renters and Life insurance all at a very low, very reasonable price. Lower then anyone else has quoted me. Everyone is very friendly, helpful, honest and not pushy at all. If you have a question and they don't know the answer, they will find it out for you.

Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

Had an accident claim opened through our insurance. After some mixup with Allstate and the Service…read moreKing repair shop that they sent us to, Allstate never assigned "the order" to the location that we had the appointment with and that we're trying to drop off at. This was really frustrating as we don't have rental car insurance and we timed this months ahead so that it could be during a week when we were out of town on vacation. We were notified a couple days ago that the order wasn't assigned, by Service King, to which we emailed John to take care of and his office confirmed would be taken care of. We emailed last night to confirm and make sure that the order would get there since we had the appointment the next day and as of yesterday night, they say order will be there. I go to service King and they refuse to take my car because the order is still not there. I have been calling service King and John's office all morning trying to sort out the mixup. Neither side still has any clue what to do to correct the situation and get the order to the correct location. After securing childcare for the morning and dragging my sick self to the repair shop, I was forced to bring my damaged car back home. Super frustrating. Update: 10 days later from my initial post and haven't received a single update or call from the office. I called them this morning and told John was on another call and someone would need to call me back, but was told the office had been "working on the claim" last week and someone would get back to me before eod. They called me midday and said the repair shop had gotten the info so they should have called me. I call Service King Repair who tell me they just got the info they needed from Allstate and hour ago (!) and proceed to try and help me along. Obv the ball was dropped and they tried to scramble to fix the mess yet again. I do not recommend working with this office. Disorganized and dishonest. If you messed up, at least be up front and on top of making things right.

I can't say enough good things about John and his crew…read more I started with car insurance years ago because they were the cheapest of a few quotes I called, but omg was I lucky. I've had car/boat/landloard/renter/house insurance with John. He has gone above and beyond time and again. Besides always getting back to me with any questions lighting quick, here are a few instances. - I was planning on driving my boat across the country and had some documents to send back, but when I was going to leave Allstate was closed. I was able to call John and ON HIS DAY OFF he still was able to get me on a policy before I left. - When I had a pipe burst and water damage in my house, John went over all the math with me - how much my premiums would go up, the deductibles, everything and made it a very easy choice on whether to file a claim. In the past I've had people obfuscate this type of information but John made is super clear - Whenever I have a question he gets back to me. "My boat stranded me and I had to tow it back? Is this covered?" "Yes, send us the receipt" - He's recommended that I buy less insurance for things that don't matter. He never upsells me. He talks to me about the coverage I'm buying and what it means. Am I passionate about insurance now? I never thought I would be but maybe! Honestly, having an insurance agent and agency I trust has been a game changer.

I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

My previous State Farm agent sort of retired on the job few years ago and handed off the day to day…read morerunning of the business to others who were not giving me good service, so a friend recommended Sean Joyner's office. I met Sean in person before switching and I was impressed, he really knows his business well, is very professional and courteous, and has provided great service to me. More recently I needed to make some changes to my policy, and I worked with Alicia at Sean's office, and she did a great job in answering all my questions and taking care of the changes I needed to make to my policy, and in a very timely manner. I have been with State Farm for decades, and I can say that this is the best agent I have ever had, so I am pleased to recommend Sean Joyner and his team.

I received appropriately timed, friendly follow-up calls to offer quotes, which I passed on until…read morerecently. I work in a dealership and we have a partnership with another provider, so I assumed I'd have the best rates available. My rates started to fluctuate greatly, so when Morgan called from Sean Joyner's office I was glad to get a quote; same coverages I had for $80 less monthly. Extremely happy to have made the switch, and glad to have connected with this office specifically. Pros: -Communication & transparency -Easy process -Great rates (bundled auto & renter's) -"Drive Safe & Save" program more logical - my current app makes me delete trips when I'm a passenger.

Chris Jones has literally been a good neighbor for about 15 years now, and that's not just a slogan…read more-- it's the way he treats people. From the first time I talked to him, he's always been professional, patient, and genuinely caring. Over the years, he's helped me through all kinds of insurance updates and changes, always taking the time to explain everything clearly so I knew exactly what I was getting. I've checked rates online extensively -- believe me, nobody beats what Chris can offer. He finds the best coverage and the best value, and you can tell he truly loves helping people. He's also the friendliest person I've ever spoken with in any business -- I honestly felt like I was talking to an actual celebrity. Chris goes above and beyond for his clients, and he does it all with humor, heart, and enthusiasm. At one point, he even sang the "Like a good neighbor, State Farm is there!" jingle to me -- with full energy and pride. That moment summed him up perfectly: genuine, upbeat, and completely dedicated to making people smile while getting them taken care of. If you want an insurance agent who knows his stuff, delivers unbeatable rates, and treats you like family -- Chris Jones is the one you want on your side.

Chris was incredibly helpful with my 3 car and house bundle. He was able to get me better coverage…read moreand still save me hundreds of dollars. Super happy with his service and highly recommend!