If you ever need emergency money cash now California is the best place to go it's quick and easy…read morethe lady is really humble she greets you with a beautiful smile with a good aura I highly recommend them to everyone who is in need of extra money or a bill to pay it's quick and easy that's about 5 to 10 minutes and she works with you too

They "establish a relationship" with new customers by only loaning $85, which is close to useless…read morein the bay area, but that is fine. What is weird, is that while they are establishing the relationship, they didn't give my husband back his ID, and instead of calling to let him know, they waited for us to come in and get it 2 weeks later. Another way they build the relationship is by ensuring the customer is in there for as long as possible, while they do things like create labels.

So upset with this place. It all started that I called the place to see how much payment I owe due…read moreof being late. The lady was nice and said just make the payment today to avoid the fees. Ok I thought nothing of it so I came in earlier today to do my payment. Then I went ahead and check my online banking account to see how much I have left after the payment then I realized I was charge twice, TWICE?! Ummmmm why they charged me twice so I came back in and pointed out they already charged me for the pay day loan earlier this week then the lady had the audacity to tell me " well did ask you if we take the payment" no you didn't and first of all it's YOUR responsibility to check on your from your end if the payment has already been made. I never have any issues like this before usually they check from their end to see if the payment has been made or not. So thanks to them they took my money and now I have to call the corporate to reimburse me and it's a big mess not coming here anymore. This place is horrible it's very unfortunate because I've been coming here for years. This management is very shady. Do not come here. They will take YOUR money and it will be a huge mess of getting your money back. They're thieves.

I tried doing a Western Union from Walgreens and it was not going through. The staff here was very…read morehelpful and took care thanks very quickly. Highly recommend this place for the ease.

Staff are very friendly, they have good customer service, very helpful and easy to talk to.read more

Nice and reliable staff. And they are open on Sundays. Their…read moreexchange rate is always on par or higher with other remittance places.And... they always answer their phone.

HORRIBLE place. No customer service whatsoever. Incredibly rude…read more NEVER EVER USE THIS PLACE! I should have listened to the other reviewers here.

very slow costumer service, the perks are I can send a message along with the money. I can call and…read moreask how much is the currency exchange and for every 10th transaction the 11th one is free. they give you a red stamp card in order to keep track of how many stamps you have. they close early on sunday and they only accept commuter check before 4pm. if your planning to transfer your commuter check to bart get there early because it takes a while for that process unlike the one in bart stations where they do it very fast.

Great customer service good satisfaction when coming in always greeted when u walk in the doors…read moreleave happy LESLIE IS AWESOME

It's a good place to cash your check when the banks won't for whichever reason. They only charge a…read moresmall fee and it's quick, fast, and easy!

Alina was amazing very patient with me. We got the transition complete. Will come here again…read more Thanks again

The staff, I was looking to cash a check and they treated me like I was a criminal. One of the…read morefemale staff members was unprofessional and created an unfriendly atmosphere. All for them to tell me that they could not cash a legitimate check. Meanwhile, I traveled to another check cashing establishment and had zero problems... Cash1 needs to reevaluate their staff. This is pathetic

Find another place that knows what they're doing. LISTEN TO THE REVIEWS! From customer service, to…read moreknowledge of service they provide just horrible. They literally hire ANYBODY.

Ace Cash Express has shown me nothing but rude, dismissive, and unprofessional behavior -- from…read moreboth the branch staff and the regional manager. * On Sept 20th, I walked into the Hesperian Blvd location after being told on the phone to "just bring the check in." The rep strolls out from the back with a pile of snacks, looks right at me and my elderly mother standing in line, and snaps: "What are you guys doing? Why are you just standing here?" Excuse me? We were waiting for service in the check cashing line, exactly where customers are supposed to be. Then he yells, "I'm on lunch break, I'll be gone for an hour, I don't know what you're going to do." That's not customer service -- that's disrespect. * A few months prior, at the Santa Clara Ave branch, I was venting to the same rep about rude treatment I had received at Hesperian. He literally called the girl at that branch in front of me, switched to Spanish, and mocked me by saying: "Yeah, this Black lady is here complaining about you." I'm bilingual. I understood every word. That was flat-out discriminatory and unprofessional. When I escalated to Jeannie, the regional manager, her response was even worse. The first time I spoke with her, she acted concerned and promised action. This time? She dismissed me outright: "That's not his character, we've never had a complaint, everyone says he's great." Translation: because other people haven't complained, my experience doesn't matter. That is gaslighting, plain and simple. I had to drive all the way to Dublin just to get basic check cashing service because I refuse to tolerate this kind of treatment. Customers deserve respect -- not to be mocked, yelled at, or invalidated. Ace Cash Express, do better. Until then, I'll be filing complaints with the BBB, CFPB, and state consumer agencies to make sure this kind of conduct is addressed.