In the land of closing banks, this is about the only one left in the bay area. Bofa is on the brink…read moreof closure and this last location definitely lets you know they aren't even going to try to fake it. If you live around here and are a bank of america customer, you should be very happy to have this much. not much exists. this is the end of branches. at least not branches, were people actual work in.

HORRIBLE service! For anything besides depositing or withdrawing small amounts of cash, you have to…read morecomeback in a couple of weeks for a "banker." Terrible attitude & unwillingness to help. Please just close this branch so atleast people know that a real location doesn't exist & can plan accordingly.

Terrible service I walked in to made my car loan payment,…read moreteller toke my check and gave me a receipt for that payment. Two weeks later I received a notice that chase said I didn't pay and charged me late fees too. Even though they already cashed my check. I went to this location where normally do my payments for a year.i talked to the teller who helped me 2 weeks before I received the letter. Pay at the bank ( location) they messed me up . Now I do payments over the phone they still messed up ..sent me letter stating I didn't pay ( the agent I talked to make my payment) After 2 weeks investigation they admitted this agent mistyped 1 digit that is the reason why payment didn't go thru . But they asking me to do the late fees for the mistake they made ( It was an Indian male agent who helped me that day over the phone ). So why i have to pay late fees for his mistake ... Terrible service Terrible bank ... Stay away from this bank 1 mistake to another ...nasty Zero star no star review for chase

Veronica Palmer is a true gem/best teller of Chase! Keep her and value her at all costs. As well as…read morethe man next to her. They are very patient and polite and they helped me with a trouble I had given them it took a lot of time but they went above and beyond! Best branch in Fremont/Newark!

This Chase bank is perishing soon. One day, our reviews will exist in the primordial aether of…read moreYelp, only as signs of what was, kind of like the statue in Ozymandias except for local banking errands. Anyways, despite the fact that this place is imminently closing (I believe on February 12), everyone was very helpful, service was fast, there wasn't much of a line. I'm not really sure what else you're expecting from a relatively small branch - this probably isn't the place you'd go if you need to set up a mortgage or something. It's really somewhere you stop by because you need to deposit a check or something and you also have another errand to run in Pacific Commons. Hours are kind of bad though - closes super early on Saturday, which is presumably when most people are running errands at Pacific Commons. Realistically, you'd actually stop by here if you were stopping by Pacific Commons for a weekday lunch. I believe the nearest Chase will now be somewhere on Mission, so good luck during rush hour when everyone floods it and you're jammed up with cars trying to get between the 880 and 680! Not going to be pretty!

Easy in and easy out…read more Walked in used the ATM machine that is inside and secure and walked out

Worst customer service of any bank. Do not come here unless…read moreyou have 30 minutes, six employees sitting around and no sense of urgency for the customer Never coming back, go to the one on Mowry and paseo padre, they know how to run a bank at that location

Good banking experience. Quick. Good parking no fuss…read more Only one guy in front of me in line. Just long enough to glance at inspirational posters on the wall. One of a guy telling his younger self to save earlier. Another of a young lady who doesn't need more shoes rather needs to save for buying a house. Parking connected with slow mall and in abundant supply. No fuss no frills banking. Heavy duty bullet proof glass is a sobering reality check of the times we live in.

I was going out to dinner and I was low on Cash…read more So I rolled to this Citibank to use the ATM . It s a fairly safe area so I used the Outside ATM !! I withdrew my Money and rolled out !!! The ATM Machine was well Maintained and worked well!!! For all these reasons!!! This Is A Baller On A Budget Approved Establishment!!!! I Keep My Pimp Hand Strong!!!!

Went in to make a $1500. Citibank Credit card payment. They…read morewill only accept a check for credit card payments unless you bank with them. And it is a 30k minimum to open an account and an hour long wait. Uhmmmm. Really? It does not matter what the amount it. They said it could be considered money laundering! What in the world?! I'm so confused.

This has been my favorite bank. Im saying that confidently because I have been with other big…read morebanks. The staffs are outstanding and friendly. My bank transactions are always fast and easy. They have excellent plans to choose from which so far my husband and I were enjoying. You're missing a lot if youre not banking here. (NB)

I always love coming to this branch. The service is always amazing and I'm always met with a smile…read morefrom everyone. But someone who always makes my day when I do come in for a visit is Dina. She's always so helpful and caring when I visit. She always provides me with detailed answers if I have any questions and updates me on the new rates offered by the branch. Visiting has become a weekly routine and I can honestly thank her for helping me be accountable when it comes to managing my money!

i am sooooooo pissed with this bank, i've opened a savings account on saturday and it says that the…read morepromotion is 3.5% when i saw the interest rate it is 0.01% called today and i was put on hold for 27 minutes. i've been a customer since 1987 and the service suck. emailed andrew and wasn't replying.

This is my first time reviewing a bank and a Wells Fargo at that-- so my experience had to be super…read morepositive to make this possible...! Met with 3 separate bank officers and the branch manager, over the course of a few months, re a complicated wire transfer and received Excellent customer service each time. Each officer took the time to explain the process, patiently troubleshot and resolved some issues that arose and were just really kind and professional. Made me really appreciate the value in good customer service.

There is always a long line here because there are only 1-2 tellers working every time I come in…read more(1-2 times a week). Some people have deposits that take a long time because they are businesses and it causes the line to get very long and move incredibly slow.

The assistant manager lacks essential customer service skills and often comes across as rude and…read moredismissive when interacting with customers. In contrast, other employees show more respect and regard toward customers, even if some could benefit from additional training. Tammy, however, seems to display an unwarranted sense of entitlement that feels disrespectful. I frequently visit this bank, and whenever she is on duty, the atmosphere feels unwelcoming, and I've yet to see her greet customers as they enter. Given her position as assistant manager, I believe it would be appropriate for her to receive not only guidance from the manager but also a formal written notice in her record to serve as a reminder for her and as a standard for professional behavior. I'm confident there are other employees who could perform her role with greater competence and customer care.

I had the best experience I have ever had working with Anna Belenky in the loan department a…read moreFremont Bank. Anna always answered her phone, was patient, attentive and thorough during a difficult loan process. She helped me navigate adding documents into the Portal, which were MANY. It was a very stressful situation with a last minute requirement. She helped me all the way through. Thank you Anna. Judy Gray Thygeson

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