A Four Star Yelp Review because this is the location I will go to pay my Citi Visa. I had bad…read moreexperience at another location which I will not mention. The bankers that have help me out were great! I remember Citibank being near Traders Joe but with the relocation where Starbucks is at I prefer. Some odd reason the current location has a lot of parking. I love coming to El Cerrito Citibank and I will continue to pay my bill in person monthly.

Thank you Alex for your patience and attention with my transaction…read more I needed to change my name on my accounts due to my recent marriage. I had held off almost a year with mismatched DL and debit and credit cards. I had stopped at the branch in the San Pablo town center but the banker on duty was on his way out of the door and told me the best thing to do would be call and All branches are shortstaffed so and they don't have temporary cards. He told me I could try another branch which I did this branch. I walked into the El Cerrito branch and Alex overheard me asking to teller about seeing a banker, and he walked right up and introduced himself. He assisted me with the name change and was very funny and engaging, and even walked me through a deposit with the teller to verify the name change. He gave me his card and told me I could contact him directly to get a temporary card when I'm ready or to altogether replace my debit card. Overall , I was very happy with the visit. The space was modern with flat screens, mirroring the computer screen that Alex was using- it was nice.

Horrible. Why is your door closed during business hours? Went to use the ATM and the door was…read moreclosed. When the employee Betty came to open the door, in a rude manner she asked me what I wanted! Who does that?!? I'm going to the bank for a reason and your atm is inside the bank, so obviously I need to come in. They looked at me like I was there for no good reason. Get your stuff together!

I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

I had to open an estate account for my late brother's estate. This was a complicated and…read moretime-consuming process. Kari helped me through all the steps. She was very efficient. She was personable and made the experience so much more pleasant. I highly recommend Travis's new branch. The manager and tellers also know me and greet me and ask about my progress with the estate. I enjoy banking here!

PATHETIC!!! Yes, this is a one-word review for this state…read morefarm agent. They increased the charges on me twice without letting me know. When I sent them emails, nobody replied. I've never had to not wait for less than 2 weeks to get a reply from them. I was so frustrated that I decided to spam their mailbox with 20 emails at once and I still couldn't get their attention. I'm not sure why these guys are so arrogant. I will be switching my insurance from these guys.

I love this office! Great service, Agent is always willing to help. I know if something happens I…read morewill be in good hands . Highly recommend!

Maria is very helpful at this location, she has helped me with my auto insurance and even taxes…read more Very professional and responsive !

My experience with Fiesta Tax Service: My 1st appointment, was with a young woman Lynda, who spoke…read morelittle English. I gave her my information. She said she would call me when my taxes were finished. 7 days later she called me to come in to sign the tax forms. My 2nd appointment: I found that my information had been incorrectly transferred to the forms (this 1st filing was rejected due to these inaccuracies) The incorrect information was #1 They had incorrectly written my social number #2 they had incorrectly calculated my income (it was off by thousands) #3 they had incorrectly written my write offs #4 they had incorrectly written my home address. When I first spoke to the woman, she quoted $150 as cost of tax filings. When I was presented with the the final bill it was $275. I asked Adalberto, the manager, for a partial refund because it took 4 visits and 3 filings to get my tax papers done correctly. Adalberto replied that he would talk to the owner on Wednesday June 17th, to see if I could get a partial refund. I asked him to call me back.  There was no call. I called that Wednesday for an update, neither the owner nor Adalberto were said to be in on that day.  I can not recommend Fiesta Tax Services, since my experience was that they were unprofessional. Also, their logo says Fiesta, a celebration, I did not experience that with the Fiesta Tax Service. * Thank you Fiesta Tax Service for calling me, taking me seriously, and giving me a partial refund for my tax return. Craig the National Manager of Fiesta Tax Service called me to discuss my experience, apologized for the errors on my return, and assured me that my taxes will be done accurately next year. I can now heartily recommend Fiesta Tax Service. I am very satisfied and pleased with this resolution.

I've been a customer here for years. This bank is amazing. They know your name when you walk in…read moreafter you've been there for a while. They've gone above and beyond for me recently having financial problems and my account accidentally got it overdrawn fee that I really just couldn't afford and I've always been in good standings with them and they went out of their way to take away the fees for me as a courtesy as most banks really don't care For that reason and that reason alone and the girls that work there are amazing. I will always Bank here. I appreciate their help in my time of need. They were very sweet.

I've always had great service at the Westamerica Vallejo branch. But recently, I had a dispute for…read morea charge on my account. Alexis, in the Vallejo branch, went above and beyond to be helpful. Explained the process of disputing in detail. Today, she called me personally that the credit had been made to my account. Alexis is to be commended for her great customer service and caring about the customer. Great follow-up and a very pleasant person to deal with. Thanks Alexis.

Cindi Choi is excellent. I think that Freeway has some very good agents and they work hard to get…read morethe best rates. I do agree with some reviewers re fees, but I was able to get rid of them by working through the issue with the agent.

So I paid nearly $500 as to what was an equivalent of two months in FEBRUARY, only to get a bill…read morethis week saying I need to pay $228 dollars by the 2nd of March. Mind you the dumbass broker told me should would email me ALL my billing details. She never did. Serves me right for trusting an insurance agency run by local girls who ate hot cheetos for breakfast in high school.

I opened an account with Bank of Marin after moving to Sausalito from the East Bay. The Sausalito…read morebranch offered excellent customer service for a few years but, after an employee shake-up, it was never the same. After 18 years in Sausalito, I relocated to Mill Valley and am lucky enough to be in walking distance to the Bank of Marin branch in Mill Valley. The employees at this branch are exceptionally friendly and efficient. I cannot describe how wonderful it is to have a nearby bank where the staff automatically goes above and beyond to help their customers. I would give them ten stars if possible!

I am writing this after a very frustrating 45 minutes trying unsuccessfully to use mobile banking…read moreto deposit a check. Never a good idea to write a yelp review when I'm mad, but I've resisted about 5 times now for this particular business, and I've had it. A small nonprofit I work with switched to BofM after Bank of America upped its rates once too often. It was nice to be able to walk into this business and ask about their rates. So happy to support a local bank! They immediately offered to waive the monthly fee on our small business checking account since it was a nonprofit that generally had a lowish balance and not much activity. Great! Not so great: having to call every month for several months to have the fee removed each time. Not so great: no calls back when we left voice mails. Not so great: dinosaur website. Really not great: mobile app. Issues? If you call "customer support" during business hours, you're in luck. Weekends, there was no support when I phoned. It isn't one issue, it's a new issue every time. Website down. Password randomly expired (only it doesn't say that on mobile, it just won't let you proceed). No answer/call back from the guy I worked with at the bank. Can't recognize the number at the bottom of the check. Etc. etc. If I could muster the energy, I'd shop around. I am so tired and frustrated and I'm mad at myself for spending even more time and energy writing a review. Let me save you some time. You've been warned.