Got a loan for $100.00. A few days prior to the due date, I had some fraud on my checking account that made it so I could not repay my loan in time. I contacted Ted prior to the due date, and he refused to work with me, even when I had documentation from my bank, and offered to allow him to contact my bank directly. Spoke with Michael, the district diretor, explained my issues with him, and he said he emailed Ted to waive all fees and allow me to get a new loan. Both Ted and Michael were made aware that my account was closed at my request due to fraud, and I have new checks. Michael said Ted can add my new account number to my CheckNGo profile. When I contacted Ted a few hours later, Ted demanded $300 to cover my check that was returned "closed account", after Michael said I would pay $117 plus be able to get a new loan. Emailed their corp. office, and was blown off. Left Michael a 2nd voice mail. Im told my account will be refered to collections and my credit will be runined if I dont pay $300. When I contacted Ted prior to my loan's due date, I asked If they could hold onto my check for 3 extra days, He refused. Now I cant do business with Check N Go anymore, and I was told I cant get payday loans from anyone as my "bad debt" will be reported. Im sure they get lots of dead-beats, but I called prior to my due date, and offered to make good on my load, and have proof I was a victim of fraud. I owe them $117, and they want $300??? see you all in court. read more

I never physically went into this store, but the company in general are absolute high way robbers!!! you take out a loan with them and they charge you DAILY interest, and take payments from you EVERY SINGLE CHECK!!! Not interest and payments once a month like any other loan...no...DAILY INTEREST and every paycheck. I called to get my balance so i could pay it off in full and the balance was higher than the original loan amount!!! I asked to negotiate a cash settlement and was told sorry...it says in the contract...blah blah blah...So...not willing to work with their customers equates to a defaulted loan. read more

The last time I went into the Santee, CA store I received horrible customer service. I had been a customer with Check N Go for many years. I had always like going to this store up until my last visit. When I was told I could not reloan because I let my check go to the bank and I was not able to reloan for 90 days. As a long time customer I feel this is horrible customer service and I feel Ted, the representative communicated it in a way that was not very friendly. Like he had some power over me and he kept saying how he is being audited and we can't loan to you for 90 days even though the check had cleared my account 2 weeks prior to my visit. I have left check n go for good and went to another company right across the street called The Check Cashing Place who has no problem with the check going to the bank. If it goes to the bank, two days after it clears I am able to reloan. They have wonderful customer service and I am very happy. read more

My boyfriend and I had the displeasure of requesting services at your offices in Santee, CA located at 9720D Mission Gorge Road Santee, CA 92071. I would like to share with you how this experience began and how it is still continuing. The manager of this location is named "Ted" he is the incompetent, rude and most importantly he is unwilling to assist in correcting a mistake he made. This all started when my boyfriend went in to cash his check. He was assisted by "Ted" who took an incomprehensible 30 minutes to cash his normal payroll check. Not only that, "Ted", the manager, proceeded during that 30 minutes to continuously complain about how much he did not like my boyfriend's boss and what a jerk he was. Apparently, "Ted" had a disagreement with my boyfriend's boss over signs being placed in front of the restaurant he works at. My bf's boss apparently took issue with the property manager about the signs and "Ted" was asked to remove them. "Ted" is apparently very offended about this matter. After finally cashing the check "Ted" led us to believe that this location was an authorized payment center for SDG&E and we decided to pay our SDG&E bill there as well. After another 15 minutes we left thinking all was fine. Is it normal for you company and its managers to take almost an hour to cash a check and pay a bill? WOW, how can you keep customers? Little did we know "TED" has no clue what he is doing or talking about. Not only is this location NOT an authorized payment center, "Ted" failed to tell us that it takes more than 5 days for the payment to post to SDG&E. Not only that, he processed the payment with the wrong account number and then refused to correct his error or give us a refund. I beg you to find a manager who has some knowledge about making right by the customer. Ted erred in making the payment which caused us to incur additional charges from SDG&E who coincidentally has now opened an investigation into your location in Santee for acting or stating that they are "AUTHORIZED" to accept payments. SDG&E said this is NOT and AUTHORIZED location, so why would "Ted", as a manager and representative of your company, think it is? It is now 8 days past the day "Ted" made the payment and still SDG&E has not credited our account and "Ted's" only advice was we had to deal with Western Union and then he gave us an incorrect number to contact them. I have been in management for over 20 yrs and cannot understand why anyone would hire someone as slow, incompetent and unhelpful as "Ted" and you can be assured that we will not be using your company's services again. read more

I have to rate a star in order for this to post but in all honesty I CAN'T EVEN RATE A STAR FOR THIS COMPANY!! I have read all the yelps to late. I realize with a change of management Sonja is NO BETTER. She will tell you what you what to hear and when its time to make it happen you are told a different story. I asked about a repayment plan which I was told it was a new year. I went to set it up and was told there was a problem. I finally get a call back from Sonja who says I can't do one because I need to wait until July. I explained to her what she has said about being a new year and she gets rude and upset and say not that is not what I said. REALLY why would I ask about it and try and set one up. Will NEVER do business with them again. They are VERY dishonest and could careless about their customer service to their customers..... read more