Caring and friendly, I have been taking my two dogs there for years. Highly recommend thank youread more

I left Beattie's Animal Hospital in Hamilton for this clinic. Its a 30 minute drive for me from…read moreHamilton to West Brant but its been the best decision I've made thus far for my Frenchie, Salsa. When walking in, we're greeted by welcoming faces and Salsa is treated to all the attention he could ever want. We don't wait long to see our vet and Dr. Jessika Bronsoiler and she is truly compassionate, empathetic, experienced and provides answers to my endless questions in terms I understand. She's given us endless tips at our visits, checks in via phone with us after his recent neutering or when starting new medications (this is everything because many vets want another appointment to charge another visit) and also gently corrects inaccurate information I've picked up from my previous vet clinic without judgement. I can't recommend them enough.

Absolutely devastated by the care, or lack thereof, my puppy received. After being confidently…read moreassured my girl was in the best possible hands she was butchered and almost died. Not one person from this sham of a hospital has reached out to even ask if my puppy survived the unnecessary multiple surgeries thay followed her botched spaying. I am completely disappointed and feel let down by Dr Gabriel. He gave me his word. Everything went wrong and he never bothered to reach out. Shameful

Great staff! Good prices! Great appointment availability. My pets feel comfortable here!read more

Nelson animal hospital is a wonderful clinic to bring any animal into. I don`t work at the clinic…read morebut i have seen how the doctors care for each and every animal that comes through the door. They`re the only animal hospital in the city that allows payment plans if you`re low on funds. This `Alex H` person who left a bad review isnt even a client at the clinic they live 7 hours away and have never taken a pet to Nelson Animal Hospital. . I know this person. They`re voicing a personal vendetta against Dr. Quinn for calling them out on their abusive nature. I don`t care how embarrassed or angry someone is, trying to negatively affect someones business by posting bad and obviously fake reviews is just plain dastardly. The doctors at this clinic treat each animal as if they were their own. Dr. Quinn is one of the most compassionate and empathetic Doctors out there. FIVE STARS!!!!

Hands down the best Animal Hospital I have ever been to…read more Each and everyone of the staff members are extremely caring and know the value of what our pets mean to us. I'm unfortunate in the sense my dachshund has had some health problems, but extremely fortunate that it's Nelson Animal Hospital I get to take her to. Each and every single time I've walked in the door, the service is absolutely unlike any other. The staff are so patient and professional with us worried owners and make you feel as everything will be handled to the best of their abilities, which seem endless. Each and every staff member are so knowledgeable and have a calm and cool attitude. With myself being a crazy and over protective dog owner, they make me feel so at ease. They do not push you in anyway to spend money on unnecessary tests or products. They speak from the heart as if they were talking to their own family member. I remember I told them once, I would like to do what I can for my baby, but I hate to say that I don't have all the money in the world. They completely agreed and didn't make me feel horrible as that's just the case for anyone! They gave me a few different options of what I could do, cost efficient and a more direct route and explained the pros and cons for each. I did not feel any pressure at all. Dr.Sharon Grant has got to be one of the loveliest ladies I have ever met in my life, and I mean that whole heartedly. She is so compassionate and well informed that when she explains to you what she thinks needs to happen, you truly believe your beloved pet is in the best of hands. Nelson Animal Hospital without a doubt goes the distance when it comes to our pets. I will NEVER go anywhere else in the world. It's a 5 star service, and it will not break your bank. I am so fortunate to have heard about this lovely Hospital. Thank you for all you do! -Dahlias Mommy

please do not bring your pets and fur babies here! I brought in my small breed dog because she…read morewasn't feeling too good after a tooth removal. I brought the dog in multiple times, every time I was told that it was ok and nothing was wrong with her. she kept developing worse which the staff failed to notice and led to the point where her infection reached her brain and we had to put her down. Please do not take your pets here!

We love Dr. K and his staff at Village Centre…read more Dr. K has taken exceptional care of my pets for over 15 years and we even continued using him after moving almost an hour away.

I have been going here with my cat for 14yrs and their care has been wonderful. Casper is a rescue…read moreand a very high strung cat who does not handle different people well. They have been patient and gone beyond and above to help with any concerns we 've had. Also before Casper I had a old cat that was leaving us when we brought him in they were so attentive , gave us a very private room that was warm and welcoming to say our goodbyes. All the staff are terrific.

We have dealt with this business for more than 12 years and they have looked after 5 of our cats,…read moreall adopted, and have generally done a good job although the fees are high and keep going higher. We have spent thousands of dollars at this business over the years. Our issue with Eastside started a few days ago when we took our current cat to get her nails trimmed, her first time in for that service. The work was done, the animal was returned to us and lady who did the work informed us that she had noticed on our file that this cat was not up to date with her rabies shot and because of that we would not be able to bring her back for future services until that had been updated. The fee for this shot is apparently over $200 with the tax as the vet has to "examine" her before a shot can be administered so that exam fee inflates the cost. We had this same cat in for treatment twice within the prior 6 weeks and this had never been mentioned and had not prevented her treatment so we asked why the change in policy. She advised us that "its the law". The City of Hamilton Ontario had passed a by-law some 6 years ago requiring rabies shots for all domestic pets, even indoor cats like ours. So we asked why this is now an issue given our recent history. The answer (from the front desk person on duty) was that they had only started enforcing that by-law about 2 1/2 months ago. But remember we had been there after that and nothing was said. So very upsetting and very poor customer service. I'm sure the information could have been delivered differently given our long history with this clinic. We will of course be looking for another clinic to look after our pet. My sense is that the people in charge will not really care about the loss of our business or our dissapointment with how it all ended. This is a very large corporation and individual complaints will not affect their bottom line.

I have never encountered a veterinary team as genuinely caring and compassionate as MacKay's Animal…read moreHospital. From the moment we walk through the door, my dog is showered with so much love and attention that she immediately rolls onto her back, ready for tummy rubs. I also truly appreciate how respectful the veterinarians are of my cost concerns. They take the time to listen, explain options clearly, and never pressure me into unnecessary treatments. It means a great deal to me that this has been a family-run clinic in Burlington for so many years. Supporting a local, veterinarian-owned practice feels far more meaningful than going to a corporate or franchise clinic owned by non-veterinary investors. I couldn't recommend MacKay's more highly.

Dr McLean went above and beyond on Thanksgiving weekend to help our poor dog Rosie that was in…read morepain. He came down on Sunday evening to the clinic and dispensed pain medicine for her. I can't express how much this meant to our family, how appreciative we are that he did this for Rosie. Thank you from the bottom of my heart Dr McLean! We will be forever grateful for this! Toni Donaldson

I've been using burloak for many years and the staff is amazing! Kind and compassionate and do…read moreeverything they can to ensure that our animals are looked after and given the highest quality of care. I've taken my leopard geckos there and a tegu and Dr. Mackinnon is highly skilled with the reptile babies! It's well known in the reptile and small animal communities that Burloak is one of the top exotic vets in Ontario! Do not hesitate to bring your furry, scaley, feathery family members here!

This place is a joke. Their office manager, all she is out for is how much to charge the client and…read moreshe does not care about the well-being of your pet at all. Their doctors, all they do is complain when appointments are being booked, and they show absolutely no empathy to their clients when you were dealing with a difficult health concern. This place is the worst, and if you can help it, just go somewhere else... You'll save your money and your animal will receive a much better care, literally down the street

Top notch front end staff with congenial and expert direct care people. The vets are amazing. Your…read morefur babies will love this placeand so will you.

Do yourself a favour and treat all of your animals to this amazing animal hospital! We have been…read moredoing so for many years with several pets and they are outstanding! All of the Drs. and staff at this hospital are a "cut above"...seriously! Thank you Animal Hospital of Stoney Creek for all of your years of attentive and excellent service! Hank & Marnee Bruneau