Absolutely wonderful care from start to finish. Everyone is very friendly. Their billing staff…read moreknows how to work with two insurance plans to get you the most they can. I had an eye exam, pictures of my retinas, and two pair of glasses and paid $70. Fantastic! 10 out of 10 recommend!!

Dr. Young and the staff at Primary are fantastic, and true professionals. Pay them a visit and…read moreexperience what Southern hospitality is all about. You can take it from me, a real Southerner (Southern California) you won't find nicer or more considerate folks in all of Columbia. Stop in and "SEE" what I'm talking about. Quick Tip: Their prices are very reasonable so pick up a couple pairs of sunglasses before the climate change rush. That sun ain't going nowhere. Except for behind storm clouds. Your weather here in Middle Tennessee is crazy.

The customer service is so awesome! I will not go anywhere else to buy glasses…read more I have known the staff from before Pearle Vision and actually followed them here.

The worse experience, place use to be good. I have used them for years but the past year they have…read morebeen awful. Today I was told I had no appointment which I did. then when I called to discuss the issue, I kept being told its only tentative. Which I stated then why I have I got multiple emails stating it was an appointment that I needed to confirm. I confirmed it, she stated that the time for the appointment was not available, but I still received a second email as well as a text stating the appointment time and date. I then was told we will "work you in" since you had no appointment. I HAD an appointment. so, we walked out. I then received an email stating I had an appointment scheduled 30 minutes earlier. I called back to discuss this issue, but I was only met with rude, incompetent and unprofessional behavior. When I stated I would not be back she hung up on me. So, I called back. I asked to speak with someone else but was denied. Please safe your time and money. Do NOT go hear unless you want to be treated as a liar and rudely. I have never received such horrendously. ?

I was seen almost immediately and the staff were friendly and knowledgeable. The first time I met…read morethis Dr. and I was impressed he knew me . When I explained the problems I'd been having with my old prescription he knew exactly what to do.. I can't wait to receive my trial contacts and I'm hoping these will help me see far away and read my phone.

Here's a polished version of your review that keeps the same points while making it easier to read…read moreand more impactful: Never again! The doctor was great, but the rest of the staff seemed completely disorganized. After my eye exam, I was told to pick out a pair of glasses. I did, but no one helped me choose a frame or even measured me for the glasses. They simply said they would order them and call me in 7-10 days. They never called--I had to contact them myself to find out if they had arrived. When I finally picked them up, the frames were way too big and kept sliding down my nose. An employee tried to adjust them, but it didn't help. Instead of addressing the fit, they tried to sell me an upgrade to thinner lenses for around $175. I told them I didn't need thinner lenses--I needed glasses that actually fit. After speaking with management, they eventually agreed to let me exchange the frames. I went back, but there weren't many options available, so I had to return a few weeks later. When I finally found another pair, they tried to charge me over $100 for the exchange. The original frames were $130, and the new ones were $150, so the difference should have been only $20. After another discussion, they corrected the charge. Several weeks later, the replacement glasses arrived. I tried to pick them up on two different Saturdays, but no one was there either time. I eventually had to take time off work to pick them up. The new glasses fit perfectly, and before I left I specifically asked if I owed anything else. I was told, "No, you're all set." Then I received a bill for $25. When I questioned it--especially after all the problems I'd experienced and being told my balance was paid--they sent the account to collections. Seriously? Over $25? The doctor deserves credit for providing a good exam, but the customer service and overall experience were some of the worst I've ever had. My next call will be to my insurance company.

Dr Lyon's office is tucked in a closet inside the Style Eyes storefront, but don't let the small…read moreoffice scare you away. This was one of the fastest, most thorough, and most reasonably priced medical encounters I've had in a while. Because there's not a line of patients in a waiting room, there's no need for a huge staff or a huge wait. I'll definitely go back for my yearly exam. Note - this review is not for Style Eyes - only Kary Lyon. Style Eyes is a bit on the pricy side and has a fairly limited collection of frames.

A great doctor, patient, professional and kind. Helped me find the best bifocal glasses that i wear…read moreit everyday, very comfortable and functional.

I stopped by here for an eye exam. First off, the office staff are amazing: Bella and Emily. But…read morethe really amazing thing was the eye doctor. Dr. Mallory. She should be an engineer. She has the most amazing analytical approach to making prescriptions, and explaining everything. Never had an eye exam like this in all my life. She was even able to have me try on the lenses she recommended using a modular glasses kit. These were for viewing computer monitors for work, so she had me test it out on her monitor. This is the most advanced setup I have ever seen. She spent triple the amount of time with me than any other eye doctor. Do not go anywhere else!

Dr. Price is the best. She's always super friendly and listens to what you want to do with your…read morecontacts or glasses. She is also super knowledgeable

I had a procedure done and was given an estimate before coming into the office. We got there and…read morethe doctor wasn't on time, in fact I was just about ready to leave when she finally came in. I now wish I would've just left. She was rude and dismissive of what I was there for from the start but I wanted the procedure. We were told to meet her in the procedure room where she continued to be what I can only describe as rude, after giving two injections she proceeded to have a conversation with her assistant about two other patients and how vials of medication were wasted because their procedures didn't use the full vials but she couldn't save them either. I was then asked to pay at the front desk more than $300.00 over the initial estimate because she supposedly did the two spots I asked for to be taken care of, however first thing the next day we were able to take clear pictures showing only one spot was done. The office still hasn't filed the paperwork with my insurance company over a month later even after calling and Beth in Billing assured me it would be taken care of a week ago and done that day. This office isn't reliable at all and just might violate HIPPA rules I have reported them to the insurance company and it was recommended to me to file a complaint with the state licensing department

This business doesn't want customers. Citing a nebulous "because of COVID" as their reason, they…read morewouldn't make an appointment to see my wife until the next month. No worries. We found another business that wanted us as customers.

If you are looking for glasses that are good quality and can be repaired, look some where else. We…read moremade the mistake of going back to them 3 times. They sell cheap glasses that easily break and cannot be repaired. It doesn't matter if you tell them the glasses are for a child, they need to be resilient, and of good quality, they will sell you junk. After you return for repairs, they are quick to tell you that parts aren't offered for that model and excited to offer a "25% discount" for a replacement. All of their classes can be purchased online for 30-50% less. There are plenty of other eye doctors, that offer good quality and repairable glasses in Spring Hill. Don't go here.