The lady at the front desk was terrible. She was very nasty to me. Her name is Kathy. She spoke to…read moreme very unprofessionally and extremely disrespectful. I don't know why I was treated so pourly. Considering I have been having trouble with the last two vehicles I have had. I was explaining to her what I was going thru and she completely disregarded anything I said. I left the place in tears. My car is in the shop for a few weeks and I all I wanted was to be comfortable in a vehicle. I highly don't recommend going to this location, let alone the car company.. very disappointed. The first car I had was an electric mustang. The only vehicle they had available. Mind you I have never had an electric vehicle before so I was completely unsure how to charge it or operate it and I did not receive any assistance with that. The car had something wrong with it and I'm pretty sure they knew that already. I worked an overnight shift and came out to the car and it wouldn't even switch gears for me to drive it.. I waited 2 1/2 hours for a tow truck and when the tow truck got there, they couldn't even get in the parking garage to get me. I then had to wait for an Uber that I paid out-of-pocket for to drive me 30 minutes to the airport to get another vehicle. The second vehicle I received has an issue with one of the tires. I assumed that it was just low on pressure maybe because the weather change but after putting air in it multiple times I see that there is an issue with the tire. I have had the worst experience and all I wanted was to get a car that I would be comfortable in.

Nothing but a nightmare. Rented a compact car was given a gigantic four-door truck that I could not…read moreeven drive. Return that the next day was given a car that kept telling me to pull over that I had a flat because it had a bad sensor. Third day I finally got a car that worked!! The staff was kind but I couldn't believe they were giving me trucks I couldn't drive and cars that had broken sensors! I did get three day rental reimbursed for the hassle I went through however through corporate. I would not recommend this company to anyone next time I will find another way to rent a car. Without mentioning any names I believe it begins with a E. What a nightmare do not recommend whatsoever!

When it comes to renting a car you cant go wrong with Budget Rent A Car, 7315 US-19, Port Richey,…read moreFL 34652. The manager and team here really care about their customers. Great rates and even sometimes a free upgrade. I use them all the time and would go nowhere else. If you in the Gulf area, then book at Budget.com for this location. This location is five star. Also the best rates in the Gulf area.

Trash. The staff is rude, they took forever to get me what I needed. I asked on the phone if my…read morevisa would work they told me yes, yet once I arrived they told me it wouldn't. I damn near couldn't even get my rental due to a mask issue. yet I've been vaccinated and agreed to present my vaccine card. Regardless if you want a hassle come here for your rental needs. My next rental will be from enterprise (who I typically rent with anyways). They are always on point, accommodating and professional always.

Beware any foreign-language speakers. These people WILL try to confuse you about the contract,…read morepushing their OPTIONAL damage waiver and claiming that if u do not take it, you will need to pay for any damage to the vehicle upon its return, regardless of whose fault it is. When to try to complain, they will call you a liar, and they WILL NOT allow your complaint to be escalated. I have been promised a call back dozens of times, but not a chirp. AVOID THIS PLACE , PARTICULARLY IF ENGLISH IS NOT YOUR FIRST LANGUAGE!

Have someone answer phone. Honor reservation once made. Do u want business? I was to be picked…read moreup still waiting.

I have tried to get in touch with the owner, Bill ???(not sure if he really exists). I have nearly…read more2 months of attempts to contact him documented. Horrible situation. Two salesmen have been completely unable or unwilling to help me with this. Honestly, he doesn't even know what I want to discuss because he has not had the courtesy to make any effort to contact a customer. The salesmen show no interest in this matter since one already got paid for his part of my transaction and the other was not involved in my transaction. To any future customers. If you buy from this dealer do not have any expectation of any customer service after you have signed and paid.

Bought a vehicle from Pasco Auto Mart on August 22nd and finally getting it back from mechanic…read moretoday, September 26th. Knew it was a mistake before I ever made it home from the car lot. Transmission fluid was covering my back window! Had to pay $4000 in parts and labor to fix. On top of new transmission valve body, had to replace the radiator, replace catalytic converters and more. Mechanic says there is no way that they were not aware of the many problems with this vehicle! If you are even thinking about purchasing a car from this place, DON'T! They must have seen us coming...Me, my mother and my best friend. 3 trusting females who didn't know any better. WOW! Shame on you Pasco Auto Mart!!!

I rented a car from here and they provided horrible customer service. They rented a damaged car to…read moreme and argued with me about waiving my upgrade fee. They argued with another customer while we were renting their vehicle. I wouldn't rent from them again. And I strongly recommend that their corporate office provide better customer service training to their management.

Picked up my vehicle rental earlier today. The vehicle was clean and ready to go. Very friendly and…read moreprofessional staff at this location. If I'm in the need of a rental vehicle in the future I'll come back to this location

Josh was especially helpful! He was patient and pleasant to me (and everyone) and followed up on…read moreeverything in a timely manner. Very professional, a true asset to this location. Overall the staff here is pretty great. Highly recommend.

Needed a car to evacuate from the last hurricane. Despite the place being flooded from the prior…read morehurricane and Avis systemwide internet issues, the manager went old school and used his phone along with pen and paper to get people cars. He also started a waiting list for people who need cars to evacuate and as the cars came in, all morning he personally called people on the list to help them get out. This gentleman went way above and beyond and state to get as many people as he could cars while he himself was facing another oncoming hurricane. Now THAT is great service!

absolutely horrible. I rented a car in New Bern, N.C with drop off in Spring Hill, FL. I was told…read moreto drop it off in Brooksvill, FL. no problem. After driving 15 hours I go to drop off the car and have my Lyft driver waiting for me. There is no drop off in Brooksville, FL. call customer service and they tell me to return the car in Melbourn, FL. Really, I need to drive 3 hours away now to drop off the car? Then what, take a 3 hour Lyft ride. after calling back 7 times, marking each phone call as urgent and having to leave a VM I finally get a return call from New Bern, NC. its now midnight but I can drop it off in Port Richey, FL. Get to that location and no one is there and on voice mail. I rented a one way rental for one day only and they can't find a return location but they can charge me. Never in my life have I been held hostage and had to pay $233 a day because they screwed up. I still cannot get ahold of anyone but have called my CC and given them all my backup! NEVER EVER RENT FROM HERTZ. TRY CALLING CUSTOMER SERVICE AND THATS A GOOD INDICATION OF PATHETIC SERVICE.

Nightmare. I booked online. There site said invalid card. ??? Not possible. Tried a few times no…read moreluck called the bank. Charges 7 times for the same rental. It w take days to get money back into my account. In addition on hold 35 minutes to speak to Mary Sam in India who barely learned our alphabet. Worst experience I have ever had. In addition to try and fix it the local guy had to search 25 locations to try and locate the reservation. No luck. Orlando somewhere. There systems are 1999 windows.