I've worked with Trail Bay Source for Sports on multiple custom orders for sports teams and our…read morelocal volunteer Fire Department, and every experience has been outstanding. Their customer service is second to none, and they consistently go above and beyond to make sure everything is perfect. One experience really stood out: they decided to replace an entire order because they felt the embroidery didn't meet their own high standards, even though we were completely happy with it. That level of pride in their work and commitment to quality is incredibly rare. If you're looking for custom apparel or team gear, I can't recommend Trail Bay Source for Sports enough. Their attention to detail, exceptional service, and dedication to customer satisfaction keep us coming back every time.

Great customer service and willing to go the extra mile to make the you happy! I really appreciate…read morewhat they did to help resolve an order issue. Go and support them!

I rented a very decent Rocky Mountain 10 bike from Oceanside outfitters in July 2019. I rode down…read moreto French creek and took the passenger ferry to Lasqueti island which was fun in its own right ( about a 20 min ride from parksdale to the French creek marina). The ride around Lasqueti is very pleasant with a couple of beaches to stop at and relatively car free hilly dirt roads . There is a hotel /pub at fakes bay where the ferry lands You need a mountain bike or a hybrid or gravel bike with 32 mm plus tires . Suspension is useful for the sweeping corners that are gravel covered with washboard in some spots. I called Greg at Oceanside outfitters about one minute after closing to try and get a bike for the 9:45 ferry the next day. Greg kindly offered to open the store at 8:30 the next morning and I made the ferry with no problem. He also let me drop the bike off after shop closing time , at his beach rental spot. A really nice guy and I appreciate the above and beyond service and the great bike as well. Stefan

From the owner: Get outside and explore the natural beauty of Vancouver Island. Oceanside Outfitters Inc. rents…read morestand up paddle boards (SUPs), bikes and bike equipment at affordable rates. With our product rentals, we offer you the perfect way to enjoy the pristine waters of Vancouver Islands' east coast or explore the nearby parks, rivers and lakes.

Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.

I've been taking my bike here for repairs large and small for a few years. They do great work and…read moreI've always been impressed with the quality. But they really went out of the way when my parter's e-bike had a problem and the Vancouver dealer was unhelpful. Highly recommended.

Mechanic did listen to me when I tried to explain a serious issue with my bike, just said my bike…read morewould be perfect when I got it back. When I picked up my bike I paid and asked about the issue and they assured me it was fixed. It wasn't. I called right after my ride, no call-back. Gave them 2 days and still no call. So I called and tried to talk with owner JF who refused to take any responsibility and told me he owned the place and I could f*ck off. Disappointed because the former owners were very friendly and professional, but times change I guess.

So let's be clear I have lived on the coast for 5 1/2 years and we actually shop here! Like I…read moreactually purchase hundreds of dollars of clothes, equipment and rentals, shuttles every year. Today because snow is forcast tomorrow and will continue all day I asked to switch my reservation to a different date. Explaining my vehicle will not safely get me there. Not once did I ask for my money back, I understand a strict no refund policy. Infact I really am not worried about the deposit. Lack of customer service, that annoys me, young patronizing employees annoy me lack of communication and listening skills annoy me. Lack of customer appreciation annoys me. I did email the owner, who seems wasnt clearly told the whole story and couldn't even comprehend why I would be annoyed. I'm sorry this was my experience and I'm actually sorry I have to write this. You will probably have a great experience as I have for the last 5 years. Good luck! However I will find somewhere else to shop after today.

We actually spent a great time on the lake, the local staff was very nice.Going between the little…read moreislands and seeing all the animals like seals was just perfect. Just awesome. To be recommended!

Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

service was great. Tara took the time to help me pick the best jacket for my needs. very…read moreappreciated. also, prices were great.

A lot of different brands available in this store, - from Roxy, to Northface to Columbia. Friendly…read moreservice and laid back attitudes on top of fantastic prices help keep this store pretty busy. I wish I found something I liked in my size though, nothing was available for me, but I could have visited during the wrong time. $9.99 for a tank top is pretty damn good so I'll have to visit again when I'm in the area again.