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    Cheng Thomas DMD PA

    4.3 (6 reviews)

    Services - Cheng Thomas DMD PA

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Quality of care is excellent. An honest, skilled exceptional dentist. Highly recommended.

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    Citrus Tower Family Dental - Front of office, Citrus Tower Family Dental. Dentist in Clermont, FL.

    Citrus Tower Family Dental

    2.0(20 reviews)
    2.6 miHorizons West / West Orlando

    Recently moved to area from south Florida, Was having problems with " all on 6 upper dental…read moreinplants" as well as" bottom snap on overdentures" that I have had for some time provided by my previous dentist. Dr. John took his time to educate me on my choices and procedures before coming up with a plan to fix and correct my problems. After receiving my new bottom overdentures and repaired upper full inplants from the lab, Dr. Johns assistant,Clarissa, took control. I can't say enough about her patience, time spent (without being billed), and expert workmanship. She did'nt quit until the fit was perfect and I was completely satisfied. the complete procedure was pleasent and comfortable. I would highly recommend this office. Don Baker

    My husband started the process of getting a dental implant at Citrus Tower Family Dental 20+ weeks…read moreago. He was recently placed on Hospice care in February and was told by his oncologist to discontinue the remainder of the dental procedure. I have called Citrus Tower Family Dental several times, talking to the "office manager" repeatedly about receiving a credit for the balance of the $10,000 he paid in advance, as he did not finish his treatment plan. She kept telling me she is "looking into it and will get back to me." No return call from her was ever received. After a month of waiting for some kind of response, I finally went in-person to their location in Clermont. The girls behind the counter had no idea how to help me and went to talk to the office manager. After waiting 30 minutes, the "office manager" finally came out and gave me the same runaround again; I'm researching that, etc. Still waiting 45 minutes later and No Answer as to what credit is due me. After putting me off for the third time, I directly asked the "office manager" how hard is it to print out his account and give it to me? She told me refunds are handled by their corporate office in another state. I asked for their number and after first refusing she finally, FINALLY gave me the corporate number and a printout of the refund due as I requested. No wonder she was balking at helping me; the refund due was almost $5,000! Thank God the person at their corporate office was willing and able to help me finally get this resolved. She apologized profusely for the lack of customer service I had received, promised to get my refund sent out as soon as possible, and gave me her direct number to reach her if I didnt receive it within two weeks. She was very compassionate and empathetic of our situation. I can't vouch for the care you get from the dental staff, but I can say that the office staff is Clueless re: customer service! The corporate office agreed I should have never had to go through this to get a refund that was due me. I would STILL be waiting for this refund if I hadn't personally gone in to their office and demanded it, which Should Not have been necessary.

    Photos
    Citrus Tower Family Dental - Reception, Citrus Tower Family Dental. Dentist in Clermont, FL.

    Reception, Citrus Tower Family Dental. Dentist in Clermont, FL.

    Citrus Tower Family Dental - Entry way, Citrus Tower Family Dental. Dentist in Clermont, FL.

    Entry way, Citrus Tower Family Dental. Dentist in Clermont, FL.

    Citrus Tower Family Dental

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    Clermont Smiles Dentistry

    Clermont Smiles Dentistry

    2.8(31 reviews)
    2.5 mi

    When I asked how much my out of pocket would be for a crown after the insurance paid they give a…read morenumber. They made it sound like they were giving me deal. I had two two other crowns done. Same type of crown but different prices. This was the email sent to them :) . There two emails sent to Kyris as well as message was to call me . Never did. The Fla Dept of Consumer Service reached out to them and they never replied to them: 10/21/2025 10:17 AM Refer To: 2509-01882 Re: Medical Dear : The Department of Agriculture and Consumer Services contacted the above referenced business on your behalf in an effort to resolve your complaint. The business has chosen not to respond. At this time your complaint is now closed and will reflect the lack of response on the part of the business. The closing of this complaint does notprohibit the department from seeking enforcement action regarding any statutory violations that may have occurred. Dear Kyrie, I am writing to respectfully request clarification and correction regarding what appear to be overcharges for two crowns I received in 2023. After a review with Delta Dental, I was informed that my maximum out-of-pocket expense for a crown is $250.00. During a three-way call on April 17, 2025, with Delta Dental, Kyrie, and myself, Delta Dental confirmed that any lab fees or other charges are not the patient's responsibility. Following that discussion, Kyrie provided me with a corrected estimate that reflected the proper amount. Upon further review, however, Delta Dental identified two instances in which I was overcharged for crowns: On or around July 7, 2023, I was charged $565 under Code D2749 for a Cerecified Crown post. On or around June 30, 2023, I was charged $775 for another crown. Based on the $250 maximum out-of-pocket amount, this results in an overpayment of $870. Please note that the exact dates may be slightly off, as the detailed statement of charges and payments from January 1, 2023, to July 14, 2025, contained some inconsistencies across pages. I kindly request that these charges be reviewed and that any overpayment be reimbursed to me. Please let me know if you need any additional documentation from me to assist in your review.

    Avoid this place. They act like a sketchy auto repair shop trying to find things to up-charge that…read morearen't covered by insurance. Staff was nice and facility was clean but that's the only positive thing to say. No matter how good your teeth are, they push the gum cleaning treatment that isn't covered by the insurance and want "routine maintenance" cleanings every 3 months. When I say push I mean PUSH. If you show any hesitation, they try and guilt you into thinking your teeth will fall out if you don't. They gave my wife the same treatment and she's never had a cavity. Looking at the other reviews, it seems to be a common practice. I had done this treatment about 4 years ago and it was about $150 out of pocket bc insurance wouldn't cover it. I came back today to have my teeth cleaned so I took X-rays and they said I had no new cavities. Find out that the hygienist called out after X-rays and won't be getting my teeth cleaned. But Dr Vu made sure to come in and push the same stupid gum treatment plan with 3 month checkups but now instead of $150 out of pocket, it would be $600. They also tried to push some mouth cancer treatment screening too (also not covered by insurance). I pushed back saying I just want what my insurance covers and after a back and forth, she said "if you don't want to do the treatments, then this location isn't for you. ". She's got that right!! I was always skeptical of her before and this was the icing on the cake if I should change dentists. Good riddance!

    Photos
    Clermont Smiles Dentistry - Clermont Smiles Dentistry opened its doors to the Clermont community in December 2016.

    Clermont Smiles Dentistry opened its doors to the Clermont community in December 2016.

    Clermont Smiles Dentistry
    Clermont Smiles Dentistry

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    Cheng Thomas DMD PA - generaldentistry - Updated September 2026

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