I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

5 Stars! We can't…read moresay enough good things about Elite Embroidery! They recently created custom shirts for our entire staff and not only did they turn out amazing, but the quality of the shirts was outstanding. The whole process was smooth and stress-free--even with our last-minute request! Don was incredibly helpful and accommodating throughout. It's clear that customer service and attention to detail are top priorities for this team. We've used Elite Embroidery for all of our embroidery needs and we will continue to do so--they never disappoint. Highly recommend them to anyone looking for quality, professionalism, and a company that truly cares about their customers! - Staff at Orchard Medical Center - Antioch, IL

Nice staff, good prices and fast turnaround. Got me in last minute for Christmas gifts and I'm…read morethankful for that.

Chose to have some gifts embroidered here after a great conversation with one of the staff. They…read morewere very attentive to what I wanted, concered about making it the best quality possible, and did it all at reasonable price. The pieces were done quickly; the entire time, they were great about helping me meet my deadline, even when I was the one being wishy-washy about what I wanted. They'll embroider anything you bring in, provided that it will fit in their machine, but they also have a deep inventory on hand, as well as extensive catalogs of products you can order through them to have embroidered or printed.

My mistake. I thought they would Embroid new lab coats like a similar named business in St Charles…read morehas done for us in the past. Today I was located closer to this business so I took a chance after calling them to make sure they would be open. I called but did not definitively ask them if they would embroider materials I bought elsewhere. They will not. They will only embroid if you purchase the materials from them. That's fair but the name is misleading. I drove a long way and was very disappointed and angry after fighting rush hour traffic. Two folks walked me out to my car hoping I would change my mind and buy materials from them. They are changing their name to "Fully Promoted". Going to St Charles tomorrow as they did confirm they will embroid my new lab coats.

Super attentive staff and very knowledgeable! I've been coming here for years and will continue to…read moredo so!

Every time I come here, it is the same high level of friendliness and great customer service! I…read morehighly recommend this place.

KC Creations owner, Caryn, is wonderful to work with on any project, personal or business. I have…read moreworked with Caryn for several years now, and am always very pleased with the finished products. Her prices are very fair and she is prompt on delivery. Even during the holidays, a particular busy time, she has helped me with last minute gifts with calmness and professionalism. I recommend Caryn for all embroidery needs for any occasion.

I love my shirt. It came quickly and I appreciate that Kellie changed the wine from red to white at…read moremy request. Great service.

Had a gift made for my fiance with her horses heads on the back of a fleece. Took a bit, BUT she…read moredoes excellent work and it shows it the end product! Thank you Kelly!!!!!!!!!

Jim and the rest of the staff at On Target Sales have always been AWESOME to work with! I've known…read morethem and been using them for my corporate logo apparel and other marketing items for almost 20 years now and I'll never go anywhere else!!

Been working with Jim at OnTarget Sales for years now and they are incredibly efficient and…read moreprofessional.

Thank you to HyperStitch, Inc. friendly staff, excellent communication and fast turn around! Our…read morefirst set of customized shirts/hoodies turned out great! Highly recommend!

Extremely helpful and fast! Got my last minute custom screenwriting done in just a few days where…read moreeveryone else said would be over a week. Perfectionist matching the image I needed- couldn't be happier!