Absolutely appalled by the service we received from the sales department. My husband and I went in looking to test drive and likely buy a car. Granted, we went in on a busy afternoon, but the service department acted like they couldn't be bothered giving us the time of day. No one who worked in the dealership was following appropriate COVID precautions - I watched managers and sales reps pull their masks fully down for long periods while on the showroom floor. We had to ask a sales person to wear his mask correctly while standing close to us. We finally test drove a vehicle and then were told there was no one to talk with us, and were asked to come back in an hour. When we return up an hour later, the sales rep that was supposed to meet with us was busy and we met with someone else who literally knew nothing about any of the cars. He was googling information in front of us that we already knew from our research ahead of time. Couldn't give us any pricing information and took his time getting back to us to us follow up the following week. After we left the dealership we immediately called the Volvo dealership in Fort Washington and reached someone knowledgeable and helpful - we will be buying our car from them even though it's twice as far away from where we live. Save your time - the Cherry Hill Volvo dealership seems incredibly poorly run/managed. read more

For years I stayed with the same dealership/ manufacturer to avoid the stress of starting over with a new group when it came to leasing a car. I decided to take a risk this time and shop around. No other dealership in the area compares to the level of service the team at Cherry Hill Volvo provides. No pressure, available to always answer questions by phone, email, text! It is the only place I left feeling confident in my decision and not stressed or troubled. I promise you are in good hands with this sensational group. Thank you to Dennis, Andrew, Kaitlyn and of course Judith. I love my XC40! read more

volvo for life! my family is comprised of post-yuppies and pre-yuppies, and has owned at least 10 volvos, and they were all bought here. honest mechanics, good customer service, decent hours, helpful over the phone... what more could you really ask for? dennis is great, he's at the service desk. connie sold me my car and she was also super. these people have gone out of their way multiple times for my family and we don't like to do business with anyone but them. cherry hill volvo, you rock. read more

Recently I took delivery of a 2017 S90. Love the car and love the dealership. They were very friendly, no high pressure as in most dealerships.I believe I received a fair price for the new car, as well as a very good price for my trade. The salesperson was very knowledgeable and was able to answer all my questions about the car. I was able to meet the owner and President of the dealership. She was very helpful and gave me her email address should I ever have a problem. I would highly recommend Cherry Hill Volvo for anyone interested in a new or used Volvo. Alan G read more

I don't do a lot of Yelp reviews, but I received such excellent service at Cherry Hill Volvo I want to leave one. I have an older Volvo and was having a distinct fuel odor. Some online searching came across a fuel pump recall for my model but it only applied to southern states. After trading some emails with Volvo corporate, they confirmed that I was not eligible for the recall but if I took it to a dealer for eval, they might still offer some cost assistance. I went to Cherry Hill and they confirmed it was the fuel pump. Though they were never contacted by corporate on my situation, the service manager nonetheless was able to get the entire repair covered as a courtesy. Everyone in the service dept was wonderful, especially Raymond, who kept me apprised of the status of my repair as I waited (in their very comfortable waiting lounge). I highly recommend them for any Volvo service. read more

My S60 was recently vandalized. The windshield was smashed. There was glass EVERYWHERE inside the front of the vehicle. The passenger front door was dented in several places. Dennis and his team team did a meticulous job overall. Would recommend their body work any time. read more

I was involved in an auto accident on 6/3/2016. After talking to insurance with USAA they told me Cherry Hill Volvo was in the the system. I took my 2007 Ford Mustang Shelby GT500 which is in excellent condition to them as per them being in the USAA system. First walking into the office I was treated with respect and felt very comfortable leaving my car for them to perform the work. Their facility is very clean, up to date with technology, and seemed to have some of the best mechanics work on my car after I saw the final result. So I brought the Mustang in on 6/6/2016 and the car was completed on 6/10/2016. The car came back better than I expected and was always updated with all the details. This dealership really took care of my situation with outstanding results. I would recommend them to anyone in need of service. Thank you Cherry Hill Volvo. read more

Just picked up my brand new 2019 Volvo XC40. Judith and Yosef were both outstanding and provided excellent knowledge and service throughout the entire car buying experience. Susan aided with the on-call process to allow complete understanding of the car. I am so excited to drive this beautiful car home today!!! Thank you to all of the Cherry Hill Volvo cars team! read more

Yesterday i called and spoke to van i was having problems i drive a 1993 volvo 850 and the coolant expansion tank is discoloring i can not read the antifreeze level van said the part comes with a 2 year warranty but i will have to buy the part again and let them see the old part to see if the warranty will be honored. The coolant in the car is green not rust color i have tried rinsing the tank out to seeif the stains come out the stains are still there when i bought the tank new it was clear and see through and now after a year and 3 months the tank is totally brown. This tank should be replaced under warranty due to the bad plastic being used on the tank making the tank brown. read more

Cherry Hill Volvo - Bad coolant tank - Auto Repair Near Me - Cherry Hill, New Jersey

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Cherry Hill Volvo is simply the BEST DEALERSHIP EVER!!! From the moment they pick up the phone to the moment you get ready to leave they cater to your every need. I can't say enough about my fabulous experiences here!!!!! Years ago I did have an issue and when brought to their attention they remedied the issue immediately. They are definitely customer satisfaction focused. read more

Cherry Hill Volvo - Auto Repair Near Me - Cherry Hill, New Jersey

It's hard to find a dealership that amplifies great customer service and Cherry Hill Volvo does just that! The staff is friendly and knowledgeable and took the time to answer all my many questions. When we're ready we will be back to purchase the new XC60. Customer service here is unsurpassed! read more

Run!!!! Don't go there! We brought our volvo there for an emergency fix, car was undriveable. They tried to sell us thousands of dollars of additional work, using the word DANGEROUS multiple times. We had the immediate issue fixed and brought the car to our own trusted garage that informed us that most of the DANGEROUS items, did not in fact need to be fixed at all. Yes, it was January, and their slow time, but come on. It was obvious from the first phone call that they were making things up! read more

I can understand in the reviews that 3 people are happy and 2 people are not with the Cherry Hill Volvo. It's all about service. Hmm, well now it's 3 for and 3 not very pleased. My experience with Cherry Hill Volvo was pleasant during the sales process. The sales person was nice. However, I would now have to describe my experience with Cherry Hill Volvo a lot like having unprotected sex. It was fun while you were doing it but sometime later you realize there is a problem. After 4 years and a dozen trips to the dealership when the problem didn't go away , you realized you should have been more careful. So a word to the wise is sufficient. Get a clear picture in your head about engaging in unprotected sex. Then consider dealing with Cherry Hill Volvo. You may experience similarly painful and long-lasting results. To view the list of times the car spent at the Volvo dealership, visit www.lemonimports.com. This is not a complaint - just the facts on how the problem was never cured. The analogy may fit and it may not, however the results are the same. read more

We had our car repaired on the weekend and could not pick up until after hours. When we started the car on Sunday there was an engine light. We went to Autozone and a really knowledgeable gentleman said that it was most likely due to the work we had done , alternator and belts replaced. I called CHV and the manager said well that's just a coincidence. I asked why a mechanic would give me a car with an engine light on. He must have missed. I asked about the car wash guy that parked the car, he must have missed it. Heh NOT MY FAULT was their basic answer. Never trust a dealer we had to because of the weekend repair. $1410.00 for aggravation read more

Just got my car back from Cherry Hill Volvo and although the body shop is great and fair the service center is ridicules and way over priced. I needed an oil change and of course it cost 100.00+ but that's not the problem every time I bring my car in for an oil change it needs at least 2,000 worth of additional work. This time they said I needed back brakes (Which I understand as back brakes are regular maintenance) they want over 710.00 to do the brakes (Parts retail are 90.00 for both pads and rotors) I said no way. I checked online and watch dog said it should cost no more than 400.00 for both pads and rotors. I check two specialty shops and one said worse case 450 the second shop said no more than 400 for pads/rotors and labor. I'm taking it to Pro Imports 309 Haddon Ave, Collingswood NJ they said it will be no more than 400.00 (That's over 300.00 less) I know the dealer is always more but come on. This oil change CH Volvo said I needed 2,500 worth of additional work the car doesn't even have 100K miles on it yet. Their service is way over priced and I question if these things are even wrong. (The last oil change I got there it was almost the same thing except they were different issues wrong with the car, I didn't have the work done, what burns me up is if that work really needed to be done then why didn't they mention those things during this oil change none of them even came up) The oil change prior they said if I didn't get it done my engine could fall out (The car had 80,000 miles on it at that time) If the engine is in danger of falling out and the car only has 80,000 then that would be the fault of Volvo. No car should be in danger of the engine falling out with only 80,000 miles on it. I knew the engine wasn't going to fall out. Its as if they tried to scare me into having the work done. read more

These guys were absolute pros from start to finish. Dennis and his team in the body shop were polite, professional, and thorough. Dennis did a comprehensive walk around of my Tesla Model 3 with me and then called in his wizard paint specialist, Scott to get his opinion and to finish spec-ing out the job. Then, I was provided a VERY reasonable quote and timeline. When I arrived to pick up my car, we notice a couple of extra spots that needed work that I had previously missed. No big deal- they pulled it right back around and Scott got right to work. Down on his hands and knees, he buffed and scrubbed ever scratch and spot we'd overlooked. No extra charge. After I went up front to pay, I returned back to my car to find Scott still spot polishing. I practically had to drive off to get him to stop. In a world where most people do just enough to get by, I felt like this crew took my repairs personally. They cared about me and my car. They blew my expectations out of the water and did it all with a smile and at a more than reasonable price. They even gave me product recommendations to help me take care of the surface scratches myself if needed. I could not recommend these guys more highly. They don't just work on Volvos people. Should another shopping cart or careless cyclist scratch my car again there's not another team I would call, and neither should you! read more

I did buy a volvo, but I didn't buy it here. I had a horrible time getting someone to answer my questions without typing in all caps and well actually answering my questions. Some where as simple as "How much is the spare tire kit." When I asked about other things, the person told me that the price was from her manager. I felt like asking "so why am I talking to you, if you have to always go to your manager. Can't I just save time and get the price from him?" Once, I asked about the price of something and she wrote back that they were already giving me a remote start for free. There was nothing in our emails to even suggest that and I didn't ask for a car that had it. Frankly, with the pricing I don't think it was "free." I think it was on the car they had and the $500 charge seems to be included in the price. The overseas sales person, however, was great and answered my questions. Unfortunately, I didn't have it in my schedule to do the overseas delivery program. They were responsive after I complained and made an appointment to come into the building. They gave me a new sales person, who was very nice. But, he didn't know the line yet. I had very specific questions. He kept saying that I was teaching him about the cars. They brought the sales manager over - who seemed like a character of a used car salesman - to meet me for a minute and to apologize for my bad experience. He didn't answer any questions. Just walked over, met me, and then walked back and continued his conversation. I just didn't feel comfortable buying a car off of the sales manager. The sales manager was the deciding factor....I bought my volvo at another dealer. read more

Just purchased our 5th Volvo from Judith's Cherry Hill Volvo. They embodied their motto - "where relationships matter." You need to ask for Mitchell, my sales consultant. What a great guy who makes sure you have a great experience with no sales pressure. He makes sure your experience is perfect. Also you need to speak with Yosef, the general sales manager who will make sure you are completely happy with the deal. He is a great guy who truly wants to do the right thing for his customers. Can't say enough great things about this dealership. I know my 3 daughters are safe when they drive because they only drive a Volvo from Cherry Hill Volvo. Thank you Judith for creating a customer friendly environment which your staff embraces every day. Thank you...Bob G read more

This is the best dealership I have ever been to. The building is light bright and newly remodeled. The best part is the staff really care about their customers and treat you like friends. We have 2 Volvo's and they are comfortable, safe, and reliably economic cars. I really enjoy going to this dealership for service appointments, they are professional, prompt and get the job done right every time. I have a lot of respect for the owner Judith as she has assembled a business that is not only successful, but also gives back to the community and her clients. The mechanic who works on my cars, Chuck, has been working on my cars for 25 years, is the best! Jean the service writer is always friendly and helpful! I am a customer for life. read more

You would think after a customer spent over $5K in auto repairs that there would've been some sort of follow-up from customer service, but not the case. Cherry Hill Volvo had our C70 for a week. First the diagnosis was rodent damage pertaining to the wiring. Then came the second diagnosis of two modules that went bad. Finally, after six days they discovered the problem. We took the car home and woke up the next morning with a huge puddle under the front left tire. The mechanic had punctured a hose and the coolant leaked out. Back to the dealer we went! This is a poor testimony to a dealership that espouses greasy customer satisfaction. Very disgruntled and disappointed. read more

This place is like a morgue. The have such bad attitudes and in my case, were deceitful about repairs and pricing. They literally called after I paid and left to tell me the credit card was declined. In reality, the business office didn't want a CC payment that large and preferred a check or cash. The girl at the register has made a judgement mistake in their opinion. Rather than say they made a mistake and request cooperation they said "it was declined" very misleading. I only go here if I absolutely have to for warranty. read more

DONT GO THERE ! note the great review above from judith is the owner of the dealership tooting her own horn . poor service as a whole. took my six month old car in for scheduled "free" first oil change. when they were done they didnt put any oil back in it ! car somehow ran for almost an hour before the lights and sensors went off stranding me. mobile tech came out checked and verified there was no oil in car and proceeded to put 6.5 qts. in car and stated it was still low but that's all he had (car takes 7.7 qts) they took the car back supposedly checked it and said its ok, YEAH RIGHT! engine with no oil = internal damage . they refuse to compensate me in any way, they wouldn't even give me a letter stating what happened and that they stand behind the the car. They state that the incident never happened! THIS IS NOT COMPANY I WOULD RECOMMEND ! read more

I needed some bodywork done due to an accident and I couldn't be more pleased. The entire staff was extremely professional and the owner personally met with me to ensure 100% satisfaction. If needed, I will be returning to this dealer without a doubt. Thanks Judith!! read more

I am thoroughly disappointed in Volvo especially the Cherry Hill location. I was having a problem with my truck and had it towed to them and they claimed they couldn't duplicate the problem and they didn't see anything wrong with my truck. I leave there and the low oil level light comes and it now says transmission service urgent. They didn't even ask me did I want it serviced for annual maintenance nothing and sent me home. This is the worst service ever. So now I have to pay again to get it towed to a mechanic and pay more money to have it diagnosed and be inconvenienced by not having my car. I'm never purchasing a Volvo again. I have recommend Volvo cars to so many people but now things have changed. Please don't spend your money on these vehicles. Does Volvo now fall into the category of getting over on women? I'm disgusted and disappointed to say the least!!! read more

They are true experts at what they do. The workmansip is unbelievable. The service is superior. They are very customer-oriented and excellent communicators providing all the information you need. And their timeline is impressive. I have had the good fortune to bring my car to them after two accidents. I could not have been more pleased. read more

I recently took my 2010 Volvo S80 to the dealership for an unexpected issue. Jean Furter assisted me with wonderful service, assured me that it would be taken care of, and provided me with one of their loaner cars. What began as a frustrating day ended several days later on a positive note. I truly appreciate the service that Jean and Cherry Hill Volvo continue to provide for me. This dealership and Jean take a vested interest in their customers and their cars. Their service department raises the bar for all other dealers. read more

Service was outstanding! On a road trip between Chicago and Phillie, and while in Phillie, car wouldn't start. Came here to replace battery and turned out that diagnostics showed battery was okay. So appreciated that they didn't replace it. They were genuinely concerned with solving the problem. Very helpful service team...thanks to Raymond and Paul for their assistance! I now have peace of mind to continue my road trip. I highly recommend this dealership for service! read more

I went to Cherry Hill Volvo to test drive the XC60 as this vehicle is an option for me from my company for a company car. Upon entering the dealership i was greeted by a Julia who is a Product Specialist/Sales person. I was up front with Julia that I was not there to buy anything and just wanted to test drive. I always feel bad because I know at most dealerships the sales people work in a rotation as people walk in the door. When I told Julia I was there to check out the XC60 for a company car and not actually buying it (my company orders the car thru a fleet company) it didn't phase her one bit. She was excited for me to have that car as a choice and was eager to explain all the features of the car to me. I have been to many car dealerships where I know more about the car (thur research) than the sales person helping me. Well that changed when I met Julia. Her business card has her title as a "Product Specialist" and now I know why. Julia knew everything about the car and was passionate about telling me about it. She spent time with me knowing I was not buying anything. When my wife's car lease is up I will be visiting Julia because even thought I didn't buy anything from her this time, she earned a future sale. If you are in the market for a Volvo, definitely seek out Julia at Cherry Hill Volvo....you will be glad you did. read more

For this Christmas I wanted to get my wife an XC60 and happened to see that they had a used one that could be the right fit. I've been in this dealership before for Certified servicing on my C70 and they were totally buttoned up. Have to say, they did an excellent job, Colleen especially. Polished. Smart. Easy to get the deal done. They even let me borrow the big red bow, and, keep my old car there until I could sell it a few days later, as this was a spur of the moment thing. They run a tight ship, and make you feel the great experience Volvo wants you to feel. read more

I have been a longstanding customer of Cherry Hill Volvo. The service in every area is wonderful and it begins with Judith Krupnick and follows to the service dept. managed by Dennis Rowley. I currently own my 5th Volvo and do not see myself driving any other car! The staff is friendly and makes you feel important. read more

We have had our cars serviced at CH VOlvo for 20 years. Service is usually done well but there have been occasional problems. For example, once I dropped off a car for engine work and a side door guard was torn off. It was fixed immediately read more

I have a late model Volvo, so because of the inherent quality of this brand, coupled with very low mileage, I haven't had to utilize the service department as of yet (with the exception of an extremely minor adjustment the first day I got the car which was dealt with immediately and really can't be counted as a "service issue"). I needed new wiper blades - which are covered under Volvo's "Safe & Secure" plan, but for some reason (I'm always skeptical of "all inclusive" warranties) expected that somewhere in the fine print, I would have to come in on a Tuesday, during a full moon and only in conjunction with another service type of thing. I called and spoke to Kellon. He was very professional and told me to come right over. I was at the dealership in 15 minutes. As promised, Kellon had the paperwork ready and greeted me as I walked in the door. (He greeted me and we had never met previously, which was pretty cool.) As he was taking the key to the car, I suddenly remembered that the windshield wiper fluid jet was "misaligned" and the windshield wiper fluid was going all over the place - but not where I wanted it to be. He hand-wrote a note on the work order and took the car. I waited in the showroom waiting room - which is very clean with complimentary beverages and comfortable seating and a small work area for those so inclined. Not wanting to watch the Price is Right (yawn), I meandered into the showroom to just look around. I was not hounded nor pounced upon to buy a car. Rather, Linda (salesperson) engaged me in a very pleasant, real, down-to-earth conversation. Wow. I've had plenty of experiences to the contrary, so this was refreshing. Not 15 minutes later, Kellon came and found me in the showroom. He told me that not only was my car ready with new wiper blades, but they had determined that the washer fluid jet was in stock and that they replaced it. Wow - and all with no appointment on a Friday? Incredible. I came from a dealer (believe it or not) where I didn't have to take my car in - they picked it up for service and gave me a loaner - which I dearly loved and was hesitant to give up that perk - but I am glad I did. There's definitely a sense of family at Cherry Hill Volvo and doing business with these people feels good. I have heard some extraordinary things about the owner, Judith Krupnick, from friends and directly from her employees, as well. All indications are that she treats the employees well, which seemingly translates to receiving great service from them. Happy employees = great employees, right? I'm glad I made the switch and so far, so good. Keep up the good work! I definitely recommend checking them out. read more

I purchased my S60 in June of 2007 from Cherry Hill Volvo. . I have driven and owned many vehicles over the past 40 years, but my Volvo is by far the best car I have ever owned. This is the first Volvo I bought. I love driving my S60...from the ride to the comfort...it is by far the best. Everyone at Cherry Hill Volvo has made the experience that much better. Servicing my car is a pleasure. Appointments are kept and waiting time is minimal. Everyone I have dealt with has been professional. They go beyond the call of duty to make sure that their motto "where relationships matter" is honest. Volvo for life....for me. read more

I had my vehicle at the auto body shop after a minor accident. The repairs were done in a time manner and I found out I had some fluid leaking about a week after I picked up the car. I called the dealer and they told me to bring it back in and they woud repair it. To make a long story short they couldn't fix it but they made an appointment with the local dealer of my vehicle type to have them make the repairs. Even though it took more than one visit to the local dealer the employees at CH Volvo could not have been nicer and kept me informed about my car. They assured me that my car would be repaired to my satisfaction and it was. I highly recommend their auto body shop. read more

I bought 2 Volkswagons from Cherry Hill Volkswagon because they are honest, do great service, and are priced very competitively. The VW dealership is owned by the same woman who owns Cherry Hill Volvo, and now that I am in the market for a Volvo, I keep thinking I want to return to her for my Volvo, my experience with her company has been that notably fantastic. They are female-friendly (they spent an hour orienting me on my new car!), and when I got into a major accident, they bent over backwards to meet my deadlines. My near-totaled car ran like new, looked great, and I put 60,000 more miles on it before buying another without any major repairs needed. How awesome is that? I can't say enough about this outfit. I wish all dealers had this dedication to customer care. (and no, I'm not affiliated in any way with this dealership other than a 2x customer who will soon become a 3x customer). As a reference, I have also owned an Audi TT and a Mercedes. Those dealerships didn't touch the quality of Cherry Hill Volkswagon/ Volvo. See you soon, Judith! ~Gretchen read more

had our Camry repaired here after an accident. they were a recommended facility from our insurance co (usaa). horrible work. paint has too much orange peel, bumper doesn't fit correctly, over spray in multiple places, heavy tape lines all over the repaired area. took the car back with a list of things to fix and only one or two things were addressed. totally unacceptable. how do you not address all issues when you are given a written list? how hard is it to do your job right? this is an insult to me. total lack of respect for my time. do not take your car here for any body work. inferior work doesn't even begin to describe how poor this place is. update: list of fixes on our camry was supposed to be done at noon on 10-10-12 (this is after them trying to fix issues with the work once already and we refused delivery of the car because of the poor work done). i call on 10-10-12 and they say its not finished and that they want to keep it till friday. firday comes along and i give them a call at 11am. they push back me picking the car up to 2pm because they want to go over it and have the car perfect for me. ok i'll play along. i arrive at the dealership at 2pm on 10-12-12. i walk around the car and the work still isn't done correctly. this is the third time now and i even gave them a list of what needed to be fixed. parts that they went over to fix were worse then before, my trailer hitch and muffler/tail pipe now have white over spray all over them, over spray on window rubber, tail light was loose (two of the three nuts were not even hand tight) clips on inside the trunk for the plastic trim were broken and crushed (they had to take the trim off to get to the tail light they never tightened) this is ridiculous now. the insurance company agreed and told me to get the car and take it elsewhere to have it fixed properly. thank god. couldn't take any more slop work from cherry hill volvo. i have pictures of everything i posted about here to back it up. my insurance co also has copies of all the pictures.. do yourself a favor and stay as far away from this body shop as you can. don't know where they got this incompetent group of guys from. save the headache and take your car elsewhere for body repairs. read more