I was working with salesman Gary to find a popular model of Lexus in a particular color combination. He was responsive and professional to deal with. A dealer closer to my home ultimately had the car, but I would certainly recommend him to anyone looking to purchase a Lexus. read more

Love the car!! Service ok... Dealership & Sales, not so much. Comedy of errors, so to speak. Assistance with tech training annoyed my Salesman. Only tutorial is BACK at the Dealership on their schedule. Buyer beware, NO SPARE TIRE. Had to have an incident, and consult the Manual to find out. Only solution is TOWING. Customers service & satisfaction is gone from most businesses, BUT, I did feel valued with previous experiences at Cherry Hill... They've joined the ranks of "nothing special". read more

Service has gone downhill. I waited 2 hours for an oil change after making an appointment.

Pros: N/A Cons: Unresponsive to online inquires despite numerous follow-ups via their website. read more

I went in for a test drive and expressed interest in purchasing in the next couple of weeks. I received no follow up after my appointment. I reached out via email and still did not receive any response. Very poor service. read more

No one even introduced themselves or bothered to get my name. I had to ask to test drive it then was given the sales person's name. I look young but I an in my late 40s and he just did nog take me seriously. I was truly trying to get educated but was met with sarcasm and quick answers that seems like he was auctioning off an item. I had to ask him to repeat himself because he spoke so quickly. He did not even try to sell me the car. read more

I recently visited Lexus Cherry Hill NJ and was extremely disappointed with their service. Initially, the parts department quoted me a price for a part, and I was directed to the service department for the labor cost. The consultant informed me I had to wait for a Foreman. The Foreman inspected my vehicle, went back to the parts department, and returned with a quote that was drastically higher than what I was originally told. The consultant also said they could not provide a written estimate for the total cost of parts and labor--something I found unacceptable. The Foreman then quoted $2,609, claiming it included a "discount." After the discount, the total came to $1,625.18 for parts plus $597 for labor, totaling $2,358. For reference, the original quote from the parts department was less than $300. BTW, the Forman did hand me a written invoice. The lack of transparency and consistency in pricing left me feeling misled and frustrated. I cannot recommend trusting this dealership with parts or service. read more

Took my car in today at 300 RC for oil change check all the belts check the brakes rotate the tires level out all the gauges even the windshield wipers. They did an amazing job gave me a great price. The man named Shannon helped me from the moment I got there to the moment I left even wash the car. I'm really happy with Lexus Of Cherry Hill. I would recommend them to anyone. read more

The buying experience is very difficult here. Had received two internet prices on the Lexus ES 350, I wished to buy, but wanted to purchase it here because of the location.First offer was 8% higher than the quotes from the other dealerships. Told them they needed to do better and the salesmen told me he deserved to make a profit ( I agree) and I shared I had two better offers. He came back 5% higher and I walked out. The salesmen's Manager called me, before I was out of the parking lot. Said they could meet the competition price and I said to late. Note I had purchased three cars here before. Just a painful process. read more

We had such a great Experience. We can't thank enough to Larry and Tony For a Superb Performance and Service. You have Forever Costumers. Thank you again Steve n Rachelle read more

Lexus Of Cherry Hill - Auto Repair Near Me - Mount Laurel, New Jersey

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This is a mix review. At the time of my purchase, sales services was great, sales man was polite and professional. Shortly after the purchase of my 2024 TX, I returned to have my car serviced 5 to 6 times due to several manufacturing defects and air bag recall. One specific issue was a defect with the gas tank door mechanism, it doesn't open at 1 press of the button, not even at the 3rd attempt, it takes 4 to 5 times of me pressing the fuel door button before it finally opens. According to service dept staff, they repaired the issue....but the problem persists. I returned the car for a noise coming from the front console. We took the car back 3 times before it was fix correctly. Recently, the tailgate open& close switch popped out without cause. At closer examination, we noticed there was glue and a piece of cardboard holding the switch in place. The switch had previously been a reported issue that was supposedly fixed. My fiancee scheduled an appointment without issue. However, upon arriving for the appointment, he waited for 30 minutes without acknowledgement. He saw the Service Manager walking by and called him over to show him the issue. The Service Manager refused to accept responsibility which my fiance debated but the Manager belittled my fiance and became irate; to the point he threw my fiance out of the dealer, even threatened him. Needless to say things got confrontational with the Manager denying his service techs glued the piece back, the techs even stuck a piece cardboard label into a opening to attempt to keep the part in place. I am beyond disappointed not only at the service manager with his unprofessional interaction but with the lack of integrity of the service techs. The TX is a nice looking car with ample space for a larger family but, the faulty equipment and unprofessionalism by the service team at Lexus of Cherry Hill is extremely disheartening; I'd score them at a 0 star if i could. read more

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Service and service coordinator was fine, but the lounge where you wait does not meet Lexus standards. It's noisy as the lounge is in an open area; you hear the transactions from the cashiers office and the foot traffic and talking as people walk from the show room to other parts of the dealership. The snacks and beverages are of such poor quality that I skip them. read more

I bought a Lexus R350 in October 2024. In February this year, I suddenly received a letter saying that I owed the dealer $360. Then I called back to ask what happened. I called for a week and left countless messages. They never called back. Rubbish service. Disgusting attitude. read more

I bought a Lexus the end of August. A month later I noticed two spots where the paint is off down to the silver. Almost looks like it melted. The spots are located where the back door closes. Tiny spots but non the less noticeable to me. I sent pictures to service and was told for $299 plus tax i could have it fixed. I'm trying to figure out how the paint chipped off down to the silver (red car) And in the name of customer service on a brand new car, why Lexus would not cover faulty paint and expects the owner to pay. It's not the money, it's the principal. I sent an email to service but haven't heard back in a week, so I figured maybe this way, I'll get a better response. read more

Working with Cherry Hill Lexus has been an absolute nightmare. To be honest with you I would not wish this upon an enemy. This is not what I expected from a luxury car dealership. I realize that this dealership does not represent this brand well and actually does the brand a significant disservice. Please let me explain the nightmare. This whole nightmare started when I was looking for a premium model 2024TX that could safely and easily accommodate my three kids wife And I. I shopped around and approached three different dealerships for the best deal. I wanted a deal because just like you I work hard for my money. When Damien of Cherry Hill Lexus responded with text message that he could sell me a premium model for 62K I thought I struck gold and had found a wonderful deal. In fact, he even drove to my house so I could sign the papers quickly. While he was there, I told him about how nice it was going to be to have heated and cooled seats along with a sunroof and power third row. At this point I should have known something was up because he seemed rather nervous and anxious. He kept moving around and seemed to shake. I wanted to lock the deal up so when I got back from my trip I would have the ability to safely drive myself and my three kids around. He wanted to lock the deal up because it was the end of the month and he had a quota to hit. Unfortunately for me I was not a customer and simply a means to his end. I eagerly took an Uber the 1 hr to to the dealership from Philly. Upon arrival there I discovered that they had actually sold me a base model with no sunroof, no cooled seats, and no power third row either. I quickly messaged Damien and asked to speak with him and his general manager. I showed him the text messages we had exchanged which clearly described all of my wants and his agreement to these. I found it strange that he would simply give me the general managers number. He knew that the bait and switch hadn't worked. When I texted the General manager Tony he had no idea who I was. So I quickly put Damien, myself and Tony in a three way conversation. The call with the general manager Tony was even stranger. I told Tony about the situation and that Lexus needed to fix this. He exclaimed that I "had him over a barrel" and was rude to me. I calmly reminded him that he and his teammate were the ones that sold me,the car that was incorrect and that I was actually the customer. I explain to him that he was the one putting me "over a barrel " as he liked to say. He called me back a few days later with a much different tone. Explaining that he was a father of five and understood they made a mistake. He said that I would have to spend an additional $5,000 and that they would buy back my car. This did not sit well with me. Why should I have to spend more of my hard earner monies to correct a mistake that they made and admitted to? Now each time I get in this car I am angered and reminded at the lack of morales that this dealership has. I am reminded that even a brand like Lexus has bottom feeders. Please for the sake of you and your family go somewhere else. Please dont put yourself in the same nightmare that I have experienced. read more

I had my rx350 in for repairs on 4/5/25. The service i recieved from the staff Tony Lobello,Wayne Gross,Ginger Ruby and tec-Mark was OUTSTANDING! I worked 25 yrs in the automotive industry as a tec and service advisor and have a valid point of view in this area. Never, have i seen such a team of professionals such as this crew! You could NOT ask for betters service,better communication,or friendly professionalism! These folks made me feel like family. I will always sing their praises to my clients and personal friends,as i have been 23yrs in small business and know quality and great service when i see it. I own solutions home improvements,clayton nj and carry a 5-star rating with over 77 reviews on yellowpages and google. I finally got the service i give to my clients and couldn't be happier. Thank you again, Ronald R.Danino sr. 856-220-1202. read more

Now this is what you call a car dealership; I came from Haldeman Lexus of Princeton and I'll never go back. Haldeman Lexus of Princeton was absolutely horrible. But Lexus of Cherry Hill totally restored my faith in the Lexus brand. I was about to get rid of my car simply because of the service I received from Haldeman Lexus of Princeton. But here at Lexus of Cherry Hill the service was impeccable, especially my advisor: Ginger Ruby. She made my experience feel like I was a valued customer, she went above and beyond (really just did her job) something I wasn't use to coming from Lexus. [Back story]: I came from Haldeman Lexus of Princeton and I picked my car up after getting "everything fixed", I noticed it was riding funny so I went back there and the mechanic came out and told me that my rear right shock was leaking and he must've missed it; this is their master mechanic... So I asked to speak to the service manager: Chuck who told me all the things they had to do to my car "out of the kindness of his heart" but I still wasn't satisfied because they had my car for almost 2 months and called me and told me everything was fixed. They tried to charge me $1132.13 for 1 shock/ something they "missed". I called the Lexus branding company and did a complaint and was recommended to Lexus of Cherry Hill and I'm so glad I went there. They fixed both of my rear shocks for less than what Haldeman Lexus of Princeton was charging me for 1 shock. This was the most pleasant treatment I received from Lexus, you actually felt the concern from the advisors and just the overall warmth from them. This is my new service location and I'm so happy, I love Lexus but I was ready to leave and Lexus of Cherry Hill saved the day. I will forever be grateful. BEST PLACE TO COME WHEN IT COMES TO LEXUS!!! read more

Today, I took my fiancee car in for multiple issues we been having with the car since we've driven the car off the lot. One of the issues was the speaker grills on the tailgate never sat flush with the panel. Which they fixed and warrantied. Now, one day we're out shopping and we notice the switch that opens and closes tailgate is coming out. So, we made an appointment to bring it in. I bring the car in today and quickly one of the lot attends put a service tag on but no service adviser comes out to attend me. I wanna say I stood there for literally 30 minutes. I even asked the lot attend what's going on. He replied, I don't know someone is normally out by now. I was really up set at this point. I'm not gonna lie. I finally see the service manager, which I've dealt with multiple times in the past. I never had an issue with this guy until today. Even though I was upset. I showed him the up most respect. I proceed to show him the switch is coming lose. He says to me, oh we'll just push that back into place. I said wait no this is damaged. Which i then proceeded to pull the switch out of where it snaps into. At that moment I realized it was glued into place. I showed him. His reaction was, "we didn't do that" I said how could you say that. You guys were the last one's to work in that area. He said my guy are honest and they would have told if something like that would have happened. My response was we'll I have no reason to glue my own switch back into place. The car is a 2024 with warranty still on it with no modifications. The car is still bone stock since I drove it off the lot. So, I have no reason to spend my own time or money to repair something that's under warranty. It was around that point that he started to get upset. He then proceeded to tell me I needed to, "leave his fucking dealer." I asked for the person above him. His boss which he refused to tell me who that would be. None of the service advisers or managers in service would tell me who I could speak to. So, i proceeded to the Sales manager up front in the showroom. I asked if he could help me with my situation. He replied sure. He was actually nice to me until the service manager came out and started lying about the whole thing. At that point he started to side with him and also told me I could leave. At this point I was upset. I went back to get the phone number to Corporate so that I could file a complaint. On my way out the door I called the service manager an asshole. I left the office. I was in my car ready to leave. The sale manager came out tells me how he's going to tell them I called his service manager an asshole. I'm assuming "them" meant corporate. After this, it became a shouting match. At this point the sale manager threatened my life. Saying do you know who I am. Kinda referring to himself as if he was a mobster or something. I am attaching pictures to show the unprofessional work they did to my car. If you look. One side of the switch is glued. The other side they used what seems to be a spark plug box folded many time behind one of the tabs. Please be careful bringing your car here. read more

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Lexus of Cherry Hill is an outstanding car dealership. The level of professionalism and customer service is second to none. This was my first time visiting the dealership to have my Lexus vehicle serviced. Aida Minteer answered my call and helped me schedule the appointment. Ms. Minteer went out of her way to make sure I felt like a valued customer. Upon arrival, Ezgi Baysal greeted me with a smile and helped guide me to Joshua Roque who quickly checked me in and explained the next steps. Both of these two young gentleman were absolutely amazing! Shortly afterwards, Shannon Hicks escorted me to his office to discuss the repairs. Mr. Hicks was very professional, he was honest, and explained everything in detail regarding the repairs. He even took the time to call me to ensure that I was happy with my loaner vehicle. I also appreciated Chrisomaga Acholuna who helped me at the service desk with a smile! I was so impressed with the high quality service that I received at Lexus of Cherry Hill. The owner should be commended for building a strong and diverse team of professionals who take excellent care of the customers. Every professional I interacted with embraced their work with a spirit of excellence and a high ethic of care. I will always use Lexus of Cherry Hill to service my vehicle and to purchase my next Lexus in the future. God bless everyone associated with Lexus of Cherry Hill with continued success and prosperity. read more

First off I brought my car about 6 months ago with Marc R. Great customer service and very thorough with explaining all the specs. I took my vehicle in for oil change on 1/22 and Chris R. Also had great communication. I returned the loaner vehicle yesterday 1/30. I received a phone call from Jamie P. The service manager a before 8am this morning. She immediately assumed that I had the fender replaced on the vehicle while in my care because the hatch was uneven. I explained that I didnt do anything cosmetic to the car. She continued to talk to me in a condescending manner and tell me that she knows that I did have work done because the car smells like paint and it's glitter on the seat so they are going to charge me $125 cleaning fee. Once again I told her 100% no accidents while I had the car and I didn't get anything fixed. The glitter and smell of paint that she is referring to was from the gold glitter roses that I received for my birthday(i will enclose a pic) then she responded "whatever" we can track ever where this car has been since you had it so no need to deny you changed the fender and you will be also charged for that. THEN HUNG UP ON ME. This was the worst customer service I have ever seen in my life. You called with accusations and assumptions and completely wrong!!!! I will not be returning to this locations for anything else! Also I'm expecting an APOLOGY as loud and clear as when you called "telling me" what you assumed I did. This is not how you do business. Thank God I don't have financing with Lexus because I would Forsure be trying to figure out how to return my vehicle and taking my business elsewhere. I will also be calling the GM and director! read more

Lexus Of Cherry Hill - These are my flowers that left glitter in the car and the smell of paint....the roses are sprayed painted with glitter and gold - Auto Repair Near Me - Mount Laurel, New Jersey

I happened to have a breakdown in Cherry Hill NJ last week. I called the Lexus roadside assistance. Wow. They arrived in 27 minutes. I needed a new battery and went to Lexus of Cherry Hill. This was a Friday afternoon. I can't overstate how kind and helpful the staff was. Shout out to the woman at the desk of the service area. Her kindness and concern meant a lot to me. But it did not stop there. Everyone I interacted with was great. So a big thank you. I actually live in Wilmington DE. I bought the car at Koons. There is no comparison in the quality of the service. Koons is a mess. What is the problem there?. They do NOT care about customers and then BEG for a 5 on customer service surveys. What is next at Koons, a trip jar? read more

Impeccable sales and service team. Damion and Brad are honest, upfront, and they take the time to get to know you to better understand your wants and needs. read more

I read the reviews and also this is our second time and was hoping to have a better experience. I scheduled an appt for 0730. We were told it would only take 2hours at the most for the standard maintenance, wash and vacuum. I was offered and agreed to a loaner in case the service ran longer than anticipated. Upon arrival I was given the option for a sedan or a hybrid. I picked the hybrid in consideration for future purchase. I was told I would only need to fill up the tank before returning. I noticed it wasn't a full tank but given this is a hybrid, I did not think it required much gas. According to Waze we're about 2.1miles away from the dealership. By noon, I had not heard from the service center so I called and left a message. No call back. I called another hour later and no call back. I called another hour later and still no one is picking up. I call the sales department and someone picked up. I was told their service department is under staffed and walked me over to their department. I was told they will call me when the car is ready. It's now over 6hours for a standard maintenance so I'm thinking I hope nothing is wrong. I get a call back after 3pm telling me to pick up my car. I go. Drop off the loaner. Random ppl tell me to go down the hallway and to the cashier. I walk slowly since there are no signs to the cashier. I get there, wait some more. They hand me the bill and tell me everything is covered from our prepaid agreement. The car was washed and NOT vacuumed just like the first time we had it serviced. I was just happy to finally get the car back because it had our kids' car seats and we couldn't really go anywhere without them. Following day, I get notifications on my AmEx for multiple charges being made from Clutch Tech. LLC But thankfully only one gets through for $4.59. With personal time invested in figuring out who's got my card number, I learn, it's Lexus charging me for less than 5miles round trip on a hybrid loaner!! If you got through the whole story, you have been warned. Poor communication and poor service for what's supposed to be a luxury company. We purchased our crossover from Lexus of Englewood and the service was always great. Car washed and vacuum. Sometimes it was longer wait but we were notified. Lastly, gas prices in this area is no more than $4/gallon and I definitely do not think 5miles in a hybrid utilizes that much! read more

you will never find a service advisor as good as Jamie Robinson! she is friendly, professional, smart and courteous! If you use Lexus of cherry hill for service, you won't be disappointed with Jamie Robinson read more

The best Lexus dealership there is ! Don't waste your time going anywhere else . The new car manager Joe was professional, efficient and treated us with respect along with the salesman Alex and the general manager . The decision to purchase here was easy . Fair pricing and patience as well . I purchased 5 cars from this dealership over the last several years and my son recently purchased one there. Just go there ! read more

John Sacco is a fraud. Don't go ask for his help, nor deal with him. He lied about deal we supposed to have. Ran my credit in 4 different bureaus and now my credit drop 29 points and 4 irrelevant hard inquiries on my credit score for 2 years. And after I told him why he would do such a thing, respond was "there is nothing I could do for you". Service department is great, sales department is no place to ask for help. read more

GET YOUR OWN FINANCING THEY WILL SCREW YOU!!! Annoyed because I was told to wait months to refinance after getting a crazy high loan through Lexus financial (they ran my credit through 4 companies and ironically theirs was the lowest)- .. also despite having a close to 800 score. I spoke with a financial advisor and he said that's nonsense, refinance right away. I did and got 3% lower then what they gave me. Now I'm worried about parts and service from this place. read more

I called multiple times for a problem with the title on a brand new car. I called the title dept and left message- no response. I called the manager of sales - no response. I called the guy named Brian who is in charge of the deal- left him 3 voicemails- no response. I live an hour away and I cannot afford to lose a day because they don't want to talk to me. This is ridiculous- why don't they ever answer the phone or call back? I'm going ti call lexus usa as well and leave a negative. I mean this is Lexus! My ford dealer treats be better !! read more

Do NOT buy your vehicle from Lexus of Cherry Hill! Everything they told me was a bold faced lie. When I test drove the vehicle on Saturday, I let them know that I had to wait until the insurance company deposited the money into my account (after my other car was totaled) before I could make a purchase. Oleg assured me they would hold the check until early next week when the money hit my account. The Business Manager, Hannah, said the same thing. On Monday, the money was not in my account so I called Oleg and Hannah and informed them that the bank and the insurance company said they money should be in the bank by Tuesday or Wednesday. Both said no problem. Hannah even gave me her personal cell phone number and said just text me when the money hits and we will deposit the check. Tuesday morning, I discovered the check was in fact cashed on Monday. They will do anything to get a sale. Please AVOID this dealer at all costs. I wish I followed my instincts and waited. There are other things that Oleg the sales person told me that I also found to be untrue. So sad! read more

Went there with my 80 yo mom and my mistake was leaving her alone! She was there with her 2012 lexus to do airbag recall. "Sorry dear but you need new brakes and rotors at $500." She was shocked and said, "but they were just done a few months ago to pass inspection!" "No lady, they are horrible and need to be done." She didn't agree and she picked me up after airbag work was done, told me the story and we drove immediately to a local garage. They said, "your brakes are fine" and gave it to us in writing. Simply criminal! read more

Jamie Pratt already hung up on me once, send me Ed Sunday's information and I'll discuss my disdain for your dealership with him. In the mean time I'll keep letting everyone I talk to know how deplorable your service department is and direct them to local service garages who work on Lexus'. read more

First of all, big big thank you to Sean Minor for actually spending the time to get me my first Lexus today. You have a customer for life!!! Before Cherry Hill Lexus, those car dealers at Wilkie Lexus did not even bother to deal with me at all. Which bummed me out since Wilkie Lexus did not even bother to pull up my credit, they just looked at me up and down and assumed that I was not a serious buyer, lied to me even about sending me a quote as well. I even went to Wilkie Lexus 3 times and they did not even want to spend time getting into a Lexus. All that changed when I finally decided to give Cherry Hill Lexus a shot and met Sean. He not only took the time to listen to my case of wanting to own a second vehicle, he actually took all day to go through the application with me, but went against his managers assumption to not even deal with me because his superiors thought I was a waste of time. So if you want a car dealer who will actually put in the time to get you a vehicle you want with minimal down payment then Sean Minor is your man.. Thanks a million! read more

Lexus Of Cherry Hill - Auto Repair Near Me - Mount Laurel, New Jersey

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UPDATE: EXCEEDING? HOW ABOUT JUST MEETING EXPECTATIONS Every time you continue to lie, I will continue to let the public know about these lies. Ron gave me the price and sent me a credit application. You can't keep pretending the price was for with the rebate. Enough is Enough. Additionally, I made adjustments and was willing to paying cash for the car. You still refused to sell the car for the price. John Silva sent me emails and spoke to me on the phone about the price Ron quoted me and stated he doesn't know who approved the price Ron gave me. So who is lying here? Check Ron's personal email and phone - you will see conversations and the documents sent. I'm tired of continuously being disrespected while your post lies online. Ed, you tell corporate you won't speak to me, but you can sit behind your computer and blurt out lies. Based on previous reviews, I see that you do this quite often. I will continue to work with corporate until the situation is resolved. I missed a week of work and could not return back home due to the lies told my Ron and Darryll. Do your job as a General Manager and honor prices. While you're at it, learn how to return call / emails and talk to customers respectfully. Update from my previous post... Ed Sunday the General Manager, is a man who can not be trusted. After multiple attempts to get in touch with me about my experience and calls into corporate, he finally returned my phone call. He was arrogant and rude throughout the very brief conversation. He was shouting and hung up on me. I have been dealing with Scott from corporate who stated Ed is refusing to speak to me about the situation. The issue is now be escalated within corporate. DO NOT BUY OR TRUST ANYTHING FROM ED SUNDAY AND HIS EMPLOYEES. NOTHING BUT LIARS. read more

Wouldn't take my truck anywhere else. Door to door service. Never have to go out of my way to get my truck worked on. Leo and Jamie always take care of me and make sure all of my concerns are resolved. (Not that you really have any with a Lexus) Truck comes back nice and clean. Will always be a loyal customer. (Going on my 5th Lexus). read more

Just purchased a IS300 and could not be more happy. This dealer will work with you as long as it is a fair offer. There were a few things that I needed addressed after purchasing the car and they went above and beyond to keep me satisfied. Thanks LOCH. I will be back! read more

"Great Experience buying my first Lexus at Cherry Hill!!" I purchased an RX-350 from Lexus Of Cherry Hill. I was in advanced negotiations with another dealership, floated my interest on the internet due to some hiccups around color and trim availability. Justin Hultch got in touch with me and it was smooth sailing there on. He was available to answer all my queries, even after the deal was signed. Justin was professional, attentive and extremely helpful. Cannot recommend him enough. I crossed the state line and drove 30 miles to Cherry Hill. There were 3 other dealership within 5 miles of my work and home, and offering competitive pricing. It was all because of the phone conversations with Justin. We negotiated and finalized the price on the phone. The vehicle and the paper work was all ready at my scheduled pick up time. There was absolutely no wait at the dealership. My sales manager was Gina Haynes. It was absolutely delightful to work with her. She noticed that the detailing needed some more finesse and proactively sent the car for detailing while I went through the paper work. Special thanks to Joel Breen who helped me with all the paperwork and could answer all the nitty gritty details for me. One more thing that stood out during my interaction with Lexus of Cherry Hill was that nobody at the dealership tried to force sell any coverage or add ons to me. It really stood out. I really really had an extremely positive experience. Thank You Lexus Of Cherry Hill. You have a great team. Thank You Justin. Thank You Gina. Thank You Joel. I will be back for my next Lexus. read more

Ginger was very helpful in the servicing unit of my SUV. AND the complimentary cleaning of the SUV was the icing on the cake. THANK YOU ! Robert read more

Brianna- I did leave a voicemail for Tony during our interaction regarding this ongoing issue with Cherry Hill Lexus. I have yet to receive a response as/of March 11th. read more

Went looking today at Lexus & found a low mileage pre owned Camry . I agreed to dealer sticker price that was on the lot $18,400.00 & was waiting for finance approval & went to there website while I was waiting to get a interest rate from them & saw the internet price was $16.445.00 After calling my sales rep "Darryl E Newman"out on it , I got the internet price & only because I "Called him Out" on it. He is a Certified master (fill in the blank) sales rep. we are both Navy Vets & it's sad to see him do that to a vet or anyone else that goes there with there hard earned money searching for a honest deal. I guess Lexus of Cherry hill only wants your business "Once" That's all they are getting from me anyway. I hope this is helpful to anyone that is thinking of visiting this dealership & hope all don't practice "master certified sales" techniques like "Darryl Eli Newman" and to top it off , I let Mr Newman know one of the remotes need a new battery & he said they don't have batteries; Excellent service read more

UPDATE: Took back to look at an issue I was having with the rain sensors. Brought in at 8:30 AM. Asked them to call me and not my husband with pick up time as it is my car. By 4:30 we had heard nothing. Called for 1/2 hour no one answers in service. I emailed Service manager, no reply. I finally called the sales department and asked if they would walk back to service to tell them to call me. Finally got a call back telling me that they were keeping over night so they could give me a mini-detail (we had asked them to do as we got a text for hubby's birthday to do it and thought while it was there might as well). We ran over and got the car.... NOT the first time complaining. Last time I was in a service person screamed at me when I asked him to put a mask on when near me. They leave you waiting in car while exhaust running (they say it is because of Covid yet no one is wearing mask???) Really NOT a luxury brand service experience. I LOVE the car but the hair on the back of my neck stands up when I have to go in for anything. It's a lease and under warranty to stuck with them or have to run up to Princeton, which is probably what I will do from now on...I'm just glad I had my husband with me this time to confirm they NEVER said this was a two day event!!!!! read more