So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The…read moremoment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience.

So, let's start off being treated like family when coming into any establishment is a major plus…read moreMarianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place

I had a great experience from making my appointment to selecting and receiving my glasses.read more

Very, very Unhappy. I bought a pair of glasses here but cannot see through them. It was a bad…read moreexperience from the time I ordered my glasses. They took a whole month to get my glasses because they lost my prescription. Then when they made my glasses, I have had problems with them ever since. I have had them adjusted many times, but they just don't seem right. Their 45 day return policy is garbage. After the 45 days, they offer a full price exam and a 70/30 split. Which .means you might as well go get glasses someplace else if you want a good pair.

When my left lens fell out of my glasses, I took the issue to Chelsea Optometry. Everyone I spoke…read morewith was welcoming, friendly and incredibly helpful. Totally recommend!!!

My husband went there for glasses. We like to stay local. There is no service after the sale. They…read moreare not at all friendly. He recently stopped in to see if they could adjust his glasses , the lady there simply looked at him like she had no idea what he needed. They were also very pricey , even with insurance one pair of glasses was nearly $700. I doubt they will be in Chelsea for very long. Save your time and money and go into one of the bigger stores in the Ann Arbor area.

I had been considering contact lenses for a while, but I wasn't sure if I was a good candidate for…read morethem or if I could handle touching my eyes every day! Dr. Levin was incredibly patient and answered all of my questions in detail, making sure I was comfortable with my decisions and also making sure I understood the best contacts for my eyes and how to properly use and maintain them. The clinic staff was also amazing as they taught me how to put in and remove the contacts, keep them clean, and keep my eyes healthy. No matter how many questions I had, it was always clear to me that my health and comfort was the most important thing to everyone I worked with in the office. I tried two different brands of lenses and then Dr. Levin re-examined my eyes to ensure everything looked good. I am so happy with my choice and so grateful that Dr. Levin cares so deeply about his patients and their comfort.

Note: I went to this clinic after not being able to reach my prior eye doctor. My goal of coming to…read morethis doctor was to get an exam to see if my vision had changed since early in the pandemic, to get new glasses because my old ones, while working great, were a bit beat up, and to get an updated contact lens prescription because those prescriptions expire (far too quickly in my opinion). Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!

From the moment I walked in, the experience was fantastic. The staff were great -- friendly,…read morewelcoming, and genuinely helpful -- and there was no wait time at all, which I really appreciated. Dr. Krieg did a thorough evaluation and took the time to walk me through everything, patiently answering all my questions on multifocal contact lenses without ever making me feel rushed. I came in with a lot of questions and left with clear answers and total confidence. I'm extremely happy with the prescription and the care I received. I highly recommend this office and the whole team!

Really helpful, pleasant, easy to work with staff. Dr Kreig was exceptional and the staff went…read moreabove and beyond advocating with my insurance.

Great place to get glasses.. Very friendly…read more Gets you in on your time Great hour's. All the staff is amazing .....

I have been going here for years and have always received excellent care until yesterday.the doctor…read morewas great his new staff not so much. when I was done with the doctor I was told they had not been charging my wife enough for her glasses, now it will be double.I tried to get an explanation and was told prev employees screwed up. I was then told my glasses would be double also even though I did not have transitions like my wife. I tried to get an explanation and an itemized bill but received neither. They made me feel like I was trying to steal. I will not be back

Staff is terrific here and Dr Andy does a great job. I would highly recommend them if you are…read morelooking for an optometrist.

I stopped in to see types of eye glass frames they had. Was greeted warmly and squeezed me into…read moreschedule at that moment. Was very taken back to the great help selecting a pair of frames. One of the front desk receptionist got to work on my insurance that was locked by another eye glass place. I was handed off to an optician that was really great. I appreciated her having my insurance coverage all printed out showing coverage for different options in black in white. Everyone was friendly and warm, was told glasses to arrive 7-10 days. Received in 8 days and fitted right after stepping in door. I am so happy with lenses, glass frames and service.

I love the ability of vision due to an expert examination; backed up with the latest optical…read moreequipment!!. Contacts fit great, and so comfy. Definite recommendation.

Friendly, helpful, thorough, and competent. A good array of frames, clip-ons, and lens types.read more