Overcharged, misleading, rude staff.
I had went in a couple weeks ago for a early exam for my new puppy, Miley. Prior to making the appointment, I had spoken to a gentleman receptionist (who they refused to give me the name of), who quoted me a price of $100/ annually.
So i had brought her in for the checkup and a few vaccinations thinking it was going to be the fee of $100 yearly. I was misled. The bill came out to $468.
Not once did they review the services and prices that was going to be done. If i had known, I would have taken my puppy elsewhere. Basically, I sat outside while they did her shots, and then a few tests were done, WITHOUT notifying me of how much it was going to cost!
Normally, at other vets I've been to, prior to receiving the services, they show a list of the prices and what will be done, not here.
Also, there are very young receptionists here, who, while I was waiting, was gossiping so much about people and pets.
After receiving my total and being at the front desk, I stepped not to far away from the desk, and a inconsiderate, young receptionist said faintly to Kelly, "oh my god! she's crazy."
They both were disrespectful and I had asked for the membership refund, since I did not want to be apart of this clinic, and there comes all the attitude!
I said "There are other places that charge way less and allow me to pay monthly payments" Kelly said, "Well you can go there."
Even with the membership, I believe there prices are still higher than most vet clinics in the area.
I had called back numerous times and left a voicemail, trying to get in contact with another clinic manager. No responses.
To summarize, please research and bring your pets elsewhere, where they will give you full information and an accurate estimate instead of false information. Kelly (who they said was a manager as well?), was rude, inconsiderate, and did not apologize once. Also, since they are a smaller vet clinic, the prices will be higher than a larger corporation!
Heres a summary of my prices:
Office visit: $89.00
Heartworm Lab test: $90.00
Vaccinations: $45-55 EACH
Parasite screen: $63.
Prices are doubled here and unreasonable. Do your research, and do not deal with the catty girls here. My friend, who has previous vet experience, recommended VCA Animal Hospital, who she states has excellent customer service and the prices are half of what they are here.
Update 8/7:
I had called about 3 times and left voicemail. No returns back to apologize or discuss any issues. read more