I've tried 4x to get an appointment with Dr. Sharma and I'm a returning patient. My doctor sent her…read morea note stating I need to be seen. But John Muir has centralized appointment specialists; they are no longer in the doctor's office. They can't make an appointment and they can not get a hold of the doctor's office to resolve whatever issue holding this up. No wonder this doctor is accepting new patients. John Muir has really gone downhill. Where I have a choice, and I do with my insurance, I will be avoiding John Muir going forward.

I found Dr. Sharma to be knowledgeable and caring. I see many different doctors for a complicated…read morehealth situation and she is top notch.

Just had another great visit with Dr. Padula. He has been working with me for almost 10 years and…read morehe's been so kind, compassionate and understanding while we conquer my RA together. Dr. Padula comes highly rated in my book, 10 Stars! Please check him out. You won't be disappointed!! Sue Loebel

Dr. Padula is a exceptional doctor. My mother-in-law has mixed connective tissue disease. I believe…read moreDr. Padula is the biggest reason that she is now in remission. My mother-in-law lives in Manteca, California and we drive to Walnut Creek just to see Dr.padula. And we will continue to do so as long as needed. You can see when he talks to you that he really cares about making the patient better and I can't say that for all doctors if I could give more than five stars I would.

Dr. Mcnamara saved my life. She is the best!…read more 2021 was a tough year for many people and probably the most difficult year for me personally. In summer 2021, I started having unknown reason fever and rashes for weeks and I even go admitted to hospital for over a week without any diagnosis. When I was so desperate and felt hopeless, Dr. Mcnamara arrived in hospital and checked me 5 am in the morning multiple times. She was so professional, careful, considerable and confident. She gave me tremendous help and encouraged me things were under control. She quickly made my treatment plan and got me out of hospital in several days! Since my condition needs more treatment in the following months. I regularly visited her office. Every time, I felt better and better based on the treatment she gave me. Without a doubt, Dr. Mcnamara's 20 years practice on this high professional level is a blessing to all patients she has helped! I want to say thank you again! She is also flexible on time, on communication methods. I could easily call her whenever I need any advices or I had any questions. She would just call me back and patiently answers all my questions. I have never met a doctor like this before in my life! Last but not least, Dr. Mcnamara makes patient feel comfortable. She makes you feel that you are not only talking to a super capable and excellent doctor but also a long time friend. She remembers about your conditions, she cares about your feelings and your life. Her treatment plan to patient is so well designed based on YOUR situation, not a same template to everyone. All in all, Dr. Mcnamara is an angel to her patients. I could not say more to express my huge gratitude her!

When you have an extraordinary member of your care team who is deserving of recognition it needs to…read morebe shared. Not because Dr. McNamara is courteous and professional, although those would be reason enough, but because of her heart. There is truly care for every one of her patients. Thank you, Dr. McNamara: My heart-felt appreciation for making my successfully treatment plan, in a word, miraculous. It began with a competent and personable doctor who provided a comprehensive evaluation and prescribed an aggressive plan of action. The team Dr. McNamara compiled were the best in the industry and provided excellent care and support. Always testing, cross checking, and personally following up on results. The office environment is relaxing and assuring. It made me feel safe and at home. Sunip, also deserve recognition as she supports Dr. McNamara. They make a great team and are extremely responsive. In short, Dr. McNamara literally saved my life. Words can't describe the faith and trust I have in her skill and ability. Forever grateful.

Unprofessional, dismissive, and completely lacking empathy…read more I called to schedule an urgent appointment due to severe, sudden-onset rheumatological pain. After waiting on hold for over an hour and a half, the first representative (whom I later found out is named Julie) was incredibly curt. When I asked if there was anything sooner, she scolded me for not visiting in two years and snapped "no." When I asked for her name and a manager, she hung up on me. I called back, only for a second rude representative to answer. She claimed she overheard the call, defended Julie, and accused me of being rude. When I asked for her name and a manager, she also refused and hung up on me. However, she slipped up and mentioned she "sits next to Julie," giving away the first scheduler's name. Having managed a call center myself for many years, I am appalled by this behavior. I was understandably frustrated after a 90-minute hold while in severe pain, but hanging up on a hurting patient twice is unacceptable. I truly hope management reviews these recorded calls. Staff working in a medical department need to show basic empathy and a desire to help patients, not treat them like an inconvenience. I still have no idea if my appointment was even booked. Option 2: Short and Punchy Best if you want a quicker read that hits all the main points instantly. Awful customer service. Double hung up on while in severe pain. After waiting on hold for 1.5 hours while dealing with severe, sudden rheumatological issues, I was met with pure hostility. The first scheduler, Julie, was snappy and scolded me for not being seen in two years. When I asked for a manager, she hung up. I called back and the second representative defended Julie, refused to give her own name, refused a manager, and hung up on me again. As a former call center manager, I know this is a massive training and behavioral failure. Management needs to pull the tapes for these calls. Medical staff should treat patients with empathy, not hostility--especially when they are calling in pain. I don't even know if I have an appointment.

Dr Rashmi Dixit saw my mother and she was great but some of her staff were rude. The receptionist…read morethat checked my mom in was kind but when my mom checked out the receptionist that was helping my mom was very rude, had an attitude and seemed rushed. I was told my mom needed a bone density but on the order it didn't state where she should get this done nor did the receptionist suggest a facility. I called their office and the first time they picked up and hung up on me. I called back and was put on hold for 10mins and someone picked up and hung up again. I then called back for the 3rd time and they turned off their phones at 4:45pm. Horrible patient care. I work at UCSF and I would never treat patients like this. I need to request for another rheumatologist for my mom which is unfortunate because the doctor was kind but staff is horrible. They need to fire their unprofessional staff and hire people who really care for patients.

I cannot thank Dr. Selina Shah enough for the incredible care she has provided to my mother. My mom…read morehas suffered from chronic knee pain for decades, and we had almost given up hope of her ever finding relief. We came to Dr. Shah for Hyaluronic Acid injections, and the results exceeded our wildest expectations. After decades of dealing with pain in both knees, my mom is finally pain-free. Dr. Shah was not only highly skilled and professional but also incredibly compassionate. She took the time to explain the procedure and made sure my mom was comfortable throughout. The difference is night and day--my mom is now walking without pain for the first time in many years. If you are looking for an doctor who truly cares and delivers results, look no further than Dr. Shah. I also want to extend a huge thank you to Michael, Hazel and the entire staff for being so warm, welcoming, and efficient during our visits. From the front desk to the medical assistants, the entire team made my mom feel comfortable and cared for from the moment we walked in.

I remain jealous of others who got the 5-star treatment. Did I just see her on a bad day? I really…read morereally wanted to try regenerative medicine. I tend to get a lot of orthopedic injuries. I'd love to try it for my frozen shoulder, my torn hip labrum, etc. I was also deeply interested in diagnostic ultrasound. Hopefully I can find another provider in the area.

Careful thorough and kind practitioner for this specialty glad to have her in this arearead more

Dr. Foster has been the best physician I've ever seen as a patient. She has always made sure I got…read morethe treatment I needed. She is knowledgeable, patient, very thorough, and best of all, cares for her patients as people, and not for profit. If you're trying to decide who to have as your rheumatologist, pick Dr. Foster. I wish she could be my rheumatologist forever.

Dr. Nishio claimed my symptoms stemmed from a psychiatric disorder, called me "crazy", and sent me…read moreon my way. She thereby deterred my diagnosis and treatment for years. According to my University of Rochester accredited Rheumatologist, I have: 1) Hashimoto's 2) Mixed Connective Tissue Disease 3) Fibromyalgia I'm sure Dr. Nishio is qualified to treat someone. It just isn't young women with auto immune disorders.

Women with auto immune diseases are chronically disbelieved, face years of inconclusive tests and…read moredoctors who believe we are malingering or lazy. That's true statistically, given that women take an average of two years just to be diagnosed with an auto immune disease, and an average of ten years to be diagnosed with lupus, which my current doctor suspects I have. Nonetheless, it is incredibly demoralizing to be told nothing is wrong with you when the reality is very much otherwise. This is why women refuse to go to the doctor when we are blatantly ill, and this is why people die for lack of treatment. I deserved better. And so do all of you.

Dismissive tone. Delayed diagnosis. Unfamiliar with modern diagnosis criteria and insurance…read moreapproval process for biologics. Talked over patient, completely ignored caregiver to then also interrupt them. This person should not be allowed to face patients, they lack the basic skills in decent human interaction.

PPO patients BEWARE: the staff is incredibly rude (hey, Veronica) and they REFUSE to take you…read morewithout a referral. That's right; PPO means no referral needed. They require a referral ANYWAY. Tell everyone you know with POO insurance this office is to be AVOIDED AT ALL COSTS. And they need a new receptionist. She's the worst. (Hey, Veronica)

Dr. Padgett made my visit extremely pleasant. Very…read morepersonable and witty, makes you extremely comfortable with his comforting personality. I have had many of these nerve conduction test done, but none went as easily as my appointment with Dr. Padgett. I would recommend him to anybody five stars .

Dr. Padgett has been the best pain management Doctor I have ever had. I never had a problem with…read moreany appointment. Everyone was always caring and professional. Dr. Padgett helped me some years ago with the horrible pain I sustained in an accident. I wish other Doctors would listen and care to help like Dr. Padgett did. Thank you, Dr. Padgett.

Dr Jacobs is the best allergist in the Bay Area, if not California. So experienced and amazingly…read morekind and thoughtful. Such an amazing diagnostician.

Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.