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    Chevron

    3.7 (3 reviews)

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    Kroger - Chocolate Chip and S'mores Granola Bars

    Kroger

    2.2(33 reviews)
    1.1 mi
    $$

    CUSTOMER SERVICE TRAINING SCHOOL???…read more The customer service at this place is horrible!!! They will let you stand in line at the customer service center without informing you that someone will be with you. The cashier by the name of Patti, was assisting a customer with questions and concerns near the registers as I walked up to the customer service booth. There wasn't anyone in sight, so I assumed whoever was working the booth may have taken a short restroom break. Therefore, I stood waiting. As I was waiting, Ms. Patti was continuing to assist the customer for about five minutes. Finally, I turned to her and asked if someone was working the customer service desk and she rudely cut me off mid sentence, saying "I will be right with you in a moment ma'am." Then she said and pointed at another customer that was waiting at a register and said, "I have to help this customer too when I'm done with this customer before I can help you because she was here first." Okay first of all that's not a problem, but I was never greeted or acknowledged when I walked up to the customer service booth. I walked right past her on my way to the customer booth, and she was standing right next to me while talking to the other customer, so it's not like she did not see me. If Patti, would have informed me that she was running the register, working the customer service booth, and working the entire front-end area simultaneously, I would have never asked her if someone was working the customer service booth. I would have continued to wait patiently. How in the world am I supposed to know that you were doing three different jobs lady??? Furthermore, a professional would have informed the customer first and foremost that they would be with them as soon as possible and inform the customer that it will be a slight wait time due to the fact that the store is understaff and that they are working three different areas all alone. That's called great customer service and professionalism. But no, instead I was rudely spoken to just for asking if someone was working the customer service booth after I had been waiting for over five minutes for assistance. I'm trying to figure out what did I do wrong to be spoken to in that manner. Well you better believe that I returned the energy and I let Ms. Patti know that she needs to practice having good customer service skills and to learn how to address customers in a professional manner. She continued to speak to me rudely and loud. Moreover, the managers seriously need to train their staff one how to speak to customers. Oh, but wait a minute, the managers are the leaders and leadership reflects attitude. In other words, if the freaking cashier is acting that way, then the managers are probably no better. I will not be spending my money or time at this location anymore. That's really unfortunate because it's close by my job, and I often stop to buy sacks for my students on my way to work. Overall, my experience was a horrible one. I did not expect to be treated with such disrespect. My co-worker/friend, a teacher that I work with complained about this same location a few months ago about how rude they were with her when she stopped by to buy items for our chemistry class. I didn't think anything of it at the time because I have never had a problem until now. However, I normally visit early when they first open the doors and I always use the self checkout. So, I've never had to interact with the workers until yesterday. I only stopped by to cash in my lottery scratch-off winnings and this is what I encountered, rudeness and unprofessionalism. The customer that was standing in line behind me at the customer service booth was also complaining to me of how they're always understaffed and rude to the customers, but that she has no choice but to shop there because it's close to her house. I'm glad I know. I won't be back. One star rating!

    If I could leave no star rating I would. I asked the manager nicely about cashing a check and he…read moredidn't let me finish asking before walking off and he seemed to not even want to talk to me about what I was asking. I didn't even get a chance to see his name or ask because he turned away and walked away from me before I was done even taking. I thought the manager would be more professional and at least speak nicely to me but instead he sarcastically responded. Mind you all this is around the holiday and I didn't even get a nice conversation from the manager!!!

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    Chevron - servicestations - Updated May 2026

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