Emergency room visit for possible stroke. I showed up to a line of a few people and only one nurse working the check in station. After checking in they took me back to a small room where they checked my basic vitals and I explained about my stroke symptoms. They told me that their rooms were full and to go wait in the lobby until one opens up. Three hours later I again complained about half of my face not having any control and the headache I had. They told me that they did have any rooms available so my wife and I left. We drove down into Colorado to UC Health. They got me right in without hesitation and took excellent care of me. read more

I went to the ER after having received an ultrasound from Cheyenne Radiology to confirm a blood clot. All they needed to do at the ER was pull up the records from the same system, confirm it, and provide me with medication. This took over 4 hours. 4 hours, I sat in a room, and the doctor tells me it took him that long to find the records, when these establishments share a system. Or, he could have had someone call and have the results faxed over. We still have fax machines. Point being, I sat for 4 hours, received no medical care during that time, and was charged an insane amount of money for it. The billing team was rude, refusing to give me a proper itemized bill AND telling me that it "wasn't that bad" for an ER bill, so I should just pay it. And when I was finally directed to the patient experience team, I was met with a complete lack of empathy or understanding from people who refused to listen to me. Despite placing a grievance on the basis of NO CARE, a bill adjustment was refused because "the care received was appropriate". So, this hospital finds it appropriate to not give their patients any real care, charge them for it, then have their billing staff belittle them for struggling financially like many Americans are right now. Absolutely unbelievable behavior. read more

We have used CRMC several times. First my husband had a blood clot in his leg. He was treated quickly and everyone was exceptional in every position. All staff was thorough, incredibly patient and thorough. My 90'ish mother has had surgery with the Vascular office, Dr Kfoury and staff were excellent in practice and experience. Dr. Gates also had to perform surgery. Again, he and his team were exceptional in every way. She has also recently seen a cardiovascular Doctor here. Again, exceptional both professionally and generally. I highly recommend CRMC as your local medical teams. The building is also very nice with a wonderful cafeteria (many choices and a lovely setting), an amazing gift shop and coffee shop, a pleasant waiting area and you can either park or use the valet service. **No one is perfect and I caution against negative reviews that may actually reflect the attitude/behavior of the reviewer than the service provided. read more

I saw Dr. Hart for a new patient visit in December of 2024. I was told ahead of time on the phone AND at the front desk when I signed in that I would only pay a co-payment for the visit. I also called and confirmed this with my insurance company. My visit with Dr. Hart was great. He took my medical history and at the end of the visit he asked if I had anything else I would like to talk about. I asked for my flu shots and I mentioned a popping in my jaw. He told me that it could be TMJ, but because I had no pain, there was no real course of treatment at the time. That small conversation took less than two minutes of the entire visit. We ended the visit and I went to the front desk to check out- again I was told I could pay my copay through MyChart when the claim was processed with insurance. Fast forward a week or so- I received a bill for $306.18. I was shocked. I thought maybe they forgot to file with insurance. So I call the front desk and they confirm that my insurance denied my claim. So I call my insurance after I receive my explanation of benefits (a couple of weeks later) and they tell me that I was diagnosed with TMJ/right side jaw dysfunction, which is not a covered benefit on my account. Again, I'm surprised because I was never "diagnosed" with TMJ. In fact, per my conversation with Dr. Hart, I actually felt the opposite had occurred- He told me that because I was not in pain, that I couldn't be treated. So I appealed the claim with my insurance company and the clinic seemed very supportive. Over the next few months, I worked with the clinic manager, Jolynn, who seemed to purposefully deflect blame back to my insurance company. So, I started working with a senior patient advocate from my insurance company to try to correct it from their end. This advocate made it clear the code could only be corrected from the clinic side. My insurance called repeatedly, I called repeatedly, and we got no answer. Finally, I was able to escalate the appeal and this got the clinic to resubmit the claim. They said it was corrected, the ICD code for TMJ was removed, and I should be good to go. They lied. They resubmitted the initial claim three times without correcting it, all while telling me it was fixed. Three times. My insurance was even under the impression this was corrected because they called my in the beginning April telling me all was taken care of (and at that time my balance was showing $0 in MyChart), so I thought it was finally fixed. Fast forward to today, 5/6/25, I am still fighting to have this $306.18 bill removed from my account. Last week I was notified that I had a new bill in MyChart and sure enough, when I access my account, $306.18. When my insurance company speaks directly with Dr. Hart's office, the clinic tells us the code has been corrected even though the billing department tells me I have a $306.18 balance. My insurance company can see that the ICD is still on the claim. Today I spoke with a supervisor from the billing department while on the phone with my insurance company. The person I spoke with, Emily Baldwin, implied I was trying to commit insurance fraud and refused to help with the situation. After that call, my insurance company once again called the clinic, once again was sent to voicemail, and, my guess is that once again we will hear nothing back. The representative from my insurance company even noted it was odd for billing to be so defensive about solving this issue; that incorrect coding happens somewhat often and it is usually a pretty easy fix. They suggested I look for a healthcare attorney to take next steps. I messaged Dr Hart directly today, hoping I can avoid legal action. I would stay far far away from this office, Cheyenne Regional, and all of their providers. I have NEVER had such a terrible experience with a doctor's office for something as simple as establishing care. Even the representative from my insurance company said they sounded like they were trying to scam me- and that's coming from an insurance company!). I'll update this review if we ever reach a solution. read more

Cheyenne Regional - Medical Centers Near Me - Cheyenne, Wyoming

We came to the ER with my mother-in-law, an 83 year old who had just fallen and could not walk. I am unclear as to why it took 4 hours to see her. A patient next to her said he needed oxygen and had been there for 5 hours. Another patient stated normal wait times are 4-5 hours. Perhaps they are short staffed. Perhaps other factors are present. I do know that ER patients should not have to wait when they are in distress and pain. read more

Dr. Denk is a horrible doctor at Cheyenne Regional Medical Offices. He pushes injections onto people who can't tell anyone what type of diagnosis, cause of pain, or type arthritis they have, but he doesn't listen. He tells you to go physho therapy, but he doesn't do anything to help you. He would rather just push injections and tell you that you're a nut job because you have anxiety and make things up. WOULD NOT RECOMMEND!!!!!!!! read more

First or all I don't do hospitals. I have mostly had bad experiences in hospitals. This is the hospital that all hospitals should be modeled after. I was hurt bad and not only did they fix me in a competent, professional manner they also treated me with compassion and kindness every step of the way. Great people with a great culture. Thank you for your care. read more

My husband recently came here and was admitted to the telemetry floor. He received phenomenal care the entire time. We are so thankful for the care received. Since we were from Texas it was a very scary situation To begin with but these ladies made him feel like he had family there before his family could actually make it to the hospital. Thank you so much! read more

Home bound my dr said the lab from CRMC could come to my home and do blood work and a UA. The worker did not tell me even though we spoke twice I needed a specimen cup from my dr. As this was on Friday and many phone calls they agreed to bring one on Monday. Bring your supplies or inform people you won't be brining them. It is past 4 pm . My Dr never got the results of my tests. I called medical records. They did not get sent. She said " this happens all the time". read more

My primary care physician sent me to CRMC's ED due to GI concerns. I had been diagnosed with cirrhosis of the liver by a gastroenterology specialist, and was concerned that I had developed complications from the condition. From the time that I arrived there, the staff's disinterest in treating me was evident. Several hours passed before I was seen by a physician's assistant. She discounted my concerns, but did send me for a CT scan. Shift change occurred while awaiting my test results, and another PA took over my care (or lack there of). He told me that I didn't have cirrhosis, despite my diagnosis from a GI specialist, ordered a laxative, and sent me home with no resoloution to my problem. The worst thing, however, was the fact that I could hear the staff laughing at patients, including me. I clearly heard them saying, " belly," "ascities," "cirrhosis, and giggling. Their unprofessionalism astounds me. I will never go to this ED again, and would urge you to do the same. If you need medical attention, please travel south to Ft Collins, Loveland, or Denve. It's worth the drive. read more

while the nurses have been wonderful for the must part I have not had all of my needs met and they are not that bad all I want is a non diet soda so that i can get rid of a massive migraine and a smoke i would even take a vape at this point just to end the pain in my head and my hole body hurts form being stuck in a damn bed all day and night I feel 10 times worse than i did when i came in I just want to go home and they wont let me they doctors are refusing to help me my caffeine needs and patches are not working right now im even sicker now than i was when i came in and its all the stupid crap they have me on read more

A friend heard a cardiovascular surgeon and a nurse having a racist conversation in a patient's room. They made derogatory comments about the Black Lives Matter movement. For non-white patients, regardless of political party, this is scary thing to hear from your doctor and nurse. Cheyenne Regional Center needs to set basic standards for their staff. Their website promises "compassionate care." But if the doctor cutting into you and the nurse giving you meds can't have a respectful attitude at work towards minorities and the pain they experience- even if they can't relate to it-that's not compassion. Even if they've never experienced heart disease, they should have compassion for the daily pain of having heart disease. It's no different for the pain experienced by people of color. Do better, please. read more

In less than 3 hrs, I had X-ray ultra sound a leg wrap and transported back home! I was unsure if I'd stained my ankle or had blood clots return. After being brought in by AMR, I was quickly evaluated as to my needs. No hour long interview process, or having every staff member wanting me to repeat my story! When I was finished they used their transport service to get me back home! As pleasant an experience as possible! read more

Caught nurses red handed laughing and making fun of family member that was being treated at the ER very unprofessional. Where did these ladies bedside manners go???? How sad and pathetic is that. read more

Providers are NOT knowledgeable. They are only focused on a very narrow treatment plan. They refuse to take input from the patient! They milk the authorization and do not cure anything especially if there is a cure they ignore it to make more money while keeping the patient suffering needlessly! read more

this is for Family First: horrible facility! I went once and will not go back!! I scheduled my initial visit with a woman, had that visit, then they dumped me onto somebody else, a man. I scheduled specifically to have a woman. I called and spoke several times and was told that I should have been notified on my initial visit or on the phone prior to that about the situation and that they were making those changes but I was NOT! I would have NEVER gone in the first place had I known that. They failed to disclose; BEWARE. If anybody wants more details, feel free to reach out to me and I will gladly tell you. and, I am not the only person this situation this happened too read more

The Dr's, RN's and CNA's in the ICU were great!! But when I got transferred over to the 8th floor, I think it was, that's when it got bad!!! The daytime blonde RN ripped my socks off and said I didn't need them because she believed I wasn't going to fall. Even though I was still weak, dizzy and shaky. That racist blonde RN didn't want to help me and tried to get me to leave. (4/16/2021) Even the next day (4/17/2021) her racist ass didn't want to give me my meds because she thought I was going to go home but had to stay. I didn't trust her at all. I didn't even trust her to get me ice water, change out my IV or give me meds. The night time CNA's during my stay were amazing!!! My last day there (4/18/2021) the daytime RN Rebecca was the best!!! The only reason why I gave such negative reviews is because of that one racist ass RN. read more

I was on my way to admissions and on my way I see 4 employees sitting next to the fire in the lobby! I just finished 2 years of breast cancer procedures and was being admitted for an outpatient procedure. Absolutely inappropriate!!!!! I don't care if you believe in covid virus, but don't be disrespectful of sick patients. read more

From the moment I stepped into the ER until I was admitted, I received excellent care. I can't say enough great things about the nursing staff, O.T, P.T. and respiratory staff. Usually you will come across someone you don't jive with as in any situation. In this case I found no one that I could say that about. From the housekeeping, food service to the therapy depts. to the nursing. Especially the nursing staff on my floor. Everyone was excellent. I felt comfortable, safe and well taken care of. I thanked God everyday for placing me on that floor, with that staff. I can't recommend this hospital highly enough. Thank you Cheyenne Regional for your excellent care. read more

We received EXCELLENT medical care here. We were very impressed with the entire staff and the detailed, conscientious care they provided us with. Can't recommend highly enough! read more

The nurses and doctors were all so nice. They went above and beyond to make my stay as comfortable as possible. Hopefully you never need them, but if you do, you're in good hands. read more

I will be gleeful to say what terrible service I had at the Cheyenne Wyoming Regional Hospital. This Hospital has numerous amount of staff I can say do not care for their clients . The nurses have what people call an attitude. Why do you have an attitude to someone that is hurt . I do not repeat I do not appreciate it. I wish that this hospital will be torn down for everyone else that has received . I wanted to visit my family at the in-patience center they were salty about it. I hope you guys restaff your employees and your supplies because everything is dated from 1950 . Do not go here just go to Colorado the following time thank you ! read more

Went there at the recommendation of a clinical doctor at Urgent Care who charged me $200 to tell me he had no idea what was wrong with me, then gave me a slip saying I should get checked asap at the ER. So I went to this ER, got checked in, and was sent to a hospital bed. They did a bunch of random tests on me that had nothing to do with checking for testicular torsion, which was the whole reason I showed up. They stabbed my arms 3 times before finally getting an IV in to inject me with so little morphine it did nothing at all. At last, an hour into my emergency visit, I was sent off to have my ball checked with an ultrasound machine. The results came back negative. They then wanted to do a CT scan on me, and when I asked how much that would be, they estimated about 6 grand. At that point I said no I want to leave, I'm not paying that much for a scan. They said alright and left me in bed for another 2 hours of doing nothing. Finally, 5 hours later, after being in the sort of pain that makes you wish you would die, they let me leave. I said I'd see how I do at home being extra careful for a few days. Lo and behold, I heal all on my own after no one could figure out what was wrong with me. They did the same outward physical check on me I did on myself after researching for all of 20 minutes online, and came to the same conclusion I did. Now here I am, 2 months later, still getting bill after bill from different groups who want my blood. $3000 hospital bill, $900 of it from just stepping foot into the ER. $800 reduced for having no insurance (Proving the money milking scam, but that's another topic). Got called by radiology, supposedly the people who did the ultrasound (the only test I wanted or needed done) for $118. Been making payments on the $2000, and just today got a letter with no details saying I immediately owe yet another group from Cheyenne Regional $1145. So, this ER ultrasound to check for testicular torsion so far is about $4000, for 20 mins of actual work that proved it wasn't torsion. I have zero faith in our healthcare system as of today. I will never again willingly visit a doctor. If I get so injured an ambulance tries to rescue me, I will jump out of the vehicle, and make sure they know this sort of evil, leeching bullshit is why. You prey on the people in pain and desperation, and you feel nothing. -Jerome Sinner read more

I do not recommend going or working there because all the nurses leave everything for the CNA's to do so they are overwhelmed and also I heard that the nurses get pay increases when CNA's don't. I have noticed a lot of CNA's leave because of working conditions because of how the nurses treat them. read more

Useless diagnosis. Refused to do an MRI when the damage was visibly obvious. Saw a real doctor the next day, got a complete diagnosis, MRI, surgery scheduled. The Cheyenne team sent me home with a 'good luck' all they accomplished was waste 5 hours of my time. You're better off to drive to Colorado and get real patient care read more

My great uncle broke 5 ribs, his entire 13 hour stay there he was not fed or given water. When we picked him up he was soaked in his own urine. Trashiest and careless establishment that I've ever witnessed. read more

You are better off going to Colorado for medical care. They will probably charge you less without insurance than CRMC does with insurance.

I dont understand how these folks could ever get a bad review. Everyone has been extremely nice and caring while the level of care has been extraordinary. They made me feel right at home while administering care for my injuries as well as some medical issues they found. No one says "it's not my job" hereand everyone always asks if I need anything else before they leave. If you look at my reviews you will see that I'm brutally honest and very few get a good rating from me but these folks DESERVE IT! read more

There's something really wrong here, but not sure what can be done to correct it. Despite shifting to inputting data for all medical records, can't seem to get a good diagnosis or treatment here. Staff seems unmotivated to listen to patients. Bad working conditions? Lots of numbers posted on bulletin boards and the place is full, but patients are not getting better. I suggest you go to the Univ of Colorado System and/or move nearer to Ft Collins. read more

Cheyenne Regional - Most indicators are doing worse. - Medical Centers Near Me - Cheyenne, Wyoming

See all

Been here for ever the past two days and I'm tired in pain and would rather go to Colorado from here on out I never waited this long just to be seen at er this is bs read more

I've got a couple issues with this place, 1. recently my boyfriend had a grand mal seizure and was taken to the emergency room, was throwing up blood but they said "that's normal" and continued with their conversation with each other. Had to sit there for 6 hours to wait for 3 stitches in his eye lid. 2. I myself was in there recently for chest pain, they put an iv in my hand and made me go out and sit in the waiting room for 45 minutes before I got in to have anything looked at. Was there for 4 hours and all they had to say was "it's a musculoskeletal problem". 3. I was in a car accident, got hit by a drunk driver on the driver side of my vehicle with two friends in the car. My friends were taken in an ambulance, my dad drove me in his car, I was in the waiting room for 2 HOURS, still waiting then I just decided to walk out and went home. Thankfully I didn't get banged up too bad. Had a huge bruise on my side from my armrest and some nasty whiplash. Do yourself a favor and drive down to Fort Collins. I don't trust these incompetent people as far as I can throw them. I have more experiences here but at this point I feel like I'm beating a dead horse. read more

Your guys doctors suck I'm just saying like you guys tell people nothings wrong with them but yet there is truly something wrong with them I will not be coming back I will go to Colorado if I need to be seen again read more

Most of these reviews have nothing to do with medical care. Health care is not free in this country, for some reason. They have saved my life twice at this point. I've spent a total of 10 days admited in December of 2020 & I didn't leave with Covid-19. Health care is a highly fluid environment and in interesting situations the treatment must be adapted for success, i.e. staying alive. read more

The PACE program a nurse there, through the hospital is STILL giving people the wrong information. Hands are to be washed for 20 seconds, not 32 seconds. Of course washing hands for a longer amount of time is good but wasteful and she does not know her job. NO surprise at all. read more

I'd rate them lower if I could. My wife was suffering severe abdominal pains, several weeks after bilateral knee surgery. We went to the emergency room. After 5 hours in the facility, given a saline IV, no tests done, she was dismissed. No tests of blood, urine, Catscan or whatever! "Possible indigestion....." After a recurrence, and going to real doctors, in Casper, she has been diagnosed with Endometrial Cancer stage IV!! Thanks for your service Cheyenne Regional Medical CenterEmergency Room. We wouldn't take an injured prairie dog to these folk. BTW we interrupted their pizza party, by asking for water to drink and a warm blanket for my sick wife! read more

After a bad beginning in the emergency department , we went on to the main hospital. Everyone, from admissions to an overnight stay had amazing people. Don't throw cheyenne regional out because of an er experience. Linda read more

This hospital is the worst ever! Not only do you have to wait lengthy times at the er dept, you are to do your own std test when you aren't sexually active. Then when you have serious back pain, they are reluctant to help you because others have abused the system. The doctor assumes you are seeking prescription narcotics. I hate narcotics but I hate this hospital worse. Pain management is a joke as well as the emergency department nurses, doctors, and physician assistants. DO NOT GO HERE! read more

My daughter was seen in the ER for a broken arm last summer. We were ensured by the workers that all the providers where covered by our insurance and not to worry. Well today we get a bill for 5 grand from summit group this is a separate bill that an out of network provider charged for setting my daughters arm. Well of course my insurance didn't cover it. We called the hospital and they said that all their doctors are contacted through summit and if we don't want to take the chance if getting an out of network provider then don't use them again!? Don't worry CRMC you don't have to worry about ever receiving my money again! I will drive to Fort Collins to go to the ER for now on. read more

My first complaint is that my boyfriend had surgery last month, I had to drive him and pick him up so instead of me coming home I just parked in the parking garage and laid out some blankets in the backseat next to my newborns car seat, it was 6 AM and I was extremely tired from being up with my son all night. I wanted to take a little nap so I left the car running so the heater was on but locked all the doors, and got my baby out of his car seat, he woke up and was fussy so I snuggled with him. My son fell asleep and a few minutes later a security guard comes up and starts knocking on the window so I sit up, unlock the door and opened it to ask if theirs was something wrong when he tells me I need to leave, I tell him that I am waiting for my boyfriend to get out of surgery so I can drive him home and the security guard doesn't really say much. He starts to walk away from the car and I look out the back window and he's on the other side of the parking garage just staring at my car. A few minutes later he comes back again. My baby gets woken up because of him knocking on the window again. He then asked me if I had my license on me and I told him I did but I wasn't going to show him it because he had no right to ask for it. He stood by my car after I closed the door and lock it again. My baby is crying a lot by now because he's tired and just wants to relax. I put up a blanket on the window so I could feed him because he's breast-fed and the security guard decides to walk to the other side of my car to continue to stare at me while I'm breast-feeding my baby. I felt extremely uncomfortable and pulled out my phone to take a picture of him because I asked him for his name and he refused to give it to me. When I got the phone call from the hospital to come pick up my boyfriend which was a few minutes later I told them that one of the security guards were harassing me in the parking garage and he walked away back towards the elevator. My next complaint is that I went to the emergency room a few nights ago with my baby because he fell asleep on the couch and rolled off, we have extremely hard tile in our living room and I wanted to make sure nothing was broken, My son is two months old and when we came in I was hysterically crying still and it took a doctor about two hours to even come in and see my baby. Luckily he wasn't hurt but if he was he would've had my son waiting there. After a two hour wait of no one coming into the room other than one nurse to put a monitor on his foot he looked at him for less than a minute and told us to go home into watch him for seizures. With my experience there from a trip to the ER when I was pregnant I decided I definitely did not want to have my baby there so when I went into labor my boyfriend and I drove an hour and a half to Saint Joseph's Hospital in Denver. I'm so happy that I did not have my baby at Cheyenne regional. The service is horrible. They will try to keep you there as long as possible and they will try to over charge you for anything and everything they can. read more

Don't waste your time, the billing issues will be extensive and you won't be able to solve on your own without an attorney. Unless your dying, drive to Colorado for medical care. read more