Visited CRH Emergency last night. What a wonderful amazing,…read morekind, thoughtful, caring, empathetic staff! They were very knowledgeable and kind. Thank you for treating us with such kindness and respect all evening long

Rant: Dr. Joseph F. Looby's office at 2301 House Ave Ste 507, Cheyenne, WY 82001…read more On 7/19/26 I suffered a catastrophic limb injury and the CRMC ED patched me up and referred me to Dr. Looby's office. I called Looby's office first thing in the morning on 7/20 and explained the situation to them, and that I was referred by CRMC's emergency department. They said they had to wait for the ED paperwork to come through. They took my number and promised to call me back. They did not. So I called again at 1 pm on 721. Same thing. Here we are a week later and they still haven't contacted me at all! 0/10 would not recommend

Absolutely horrendous way of treating people without insurance, underquoted initially then lied to…read moreabout multiple billing issues. Would not recommend this place to anyone unless you have amazing insurance. Dr. Hinkle is amazing, but I will never step foot in their office again.

I've been coming to this clinic for the last 8 months and by far Bailey is my favorite,…read moreunfortunately she's not a doctor and can't deliver my son but she's amazing and always prepared to answer my questions and constantly reassuring me when I have any concerns. I haven't had many appts with the doctors themselves but the nurses take good care of me and so sweet! I'm very comfortable with the majority of staff that works here :)

Had an battery implant replaced in my back, staff was kind and courteous, I didn't feel like a…read morenumber, which happens to often in the medical field!

So thankful we have a place like this in Cheyenne. The nurses were all amazing, caring and…read morecompassionate with my 2 year old. Very pleased with the care we received. Free coffee in waiting room!

6 minute "visit" with a $1k bill. Daughter was dehydrated from stomach flu . No fever. Ran $500…read moreworth of tests she didn't need and $420 for the visit. This was after a 2 hour wait past our appointment time. Please avoid.

They are slower than molasses. Once you finally get back. You wait even longer. Although the care…read moreI've had here has been very good once I see a provider.

I'll start with the fact that Teresa Cady "Family Nurse Practitioner" (what a joke) is the most…read moredishonest person i have ever dealt with in the medical field. She runs Cedars Health LLC. She keeps her dogs in the office (huge cleanliness concern) and she is also the only person available to see anyone who comes to this office because there is not an actual Doctor on staff (knowledge concern). She also runs the front desk, before then coming back and popping up in the exam room as your medical professional. That being said, ill move on to describe my experience with Cedars Health LLC and its owner Teresa Cady. I injured my right foot by dropping the corner of a refrigerator I was moving, and I needed some time off from work and a doctors note to get that time off without a hassle from my employer. In my experience this type of thing happens pretty commonly. I chose to go to this clinic to acquire the note instead of the emergency room because I thought the cost would be less significant. I was wrong. For starters, Teresa Cady, who I mentioned earlier actually owns the place though I did not know it at the time, charged me $200 just to see her! I told her i hoped maybe she would wrap my ankle in an ace bandage and send me off with the note I needed. She agreed. So I left with my note and a wrapped foot. About two weeks later I received a bill for the visit. Like I said I had been charged $200 for the initial walk in, but when I looked at the itemized bill, I saw I had also been charged additionally/separately for the ace bandage! $80! What ankle wrap could possibly cost $80!? I was furious, so when I came in to pay the bill I brought it up, to her face at the front desk where she lounges with her dogs. She said that these things were out of her hands, that she didn't know anything about how the billing was calculated, and that if I had any questions I had to call the billing department and tried to pass me a phone number. She just played dumb. I couldn't believe she wasn't willing to adjust her dishonesty when blatantly called out on it. I will let everyone in the Cheyenne area know about the experience I had here. I will ruin the reputation of this business for its dishonesty with me. Avoid this Clinic at all costs, it should not be a medical facility. It exceptionally represents everything wrong with the medical industry in America today, and Teresa Cady is in the business of stealing, not the business of healing.

I needed an appointment to get a medication refill and my family doctor was booked out 3 months…read more Cheyenne is ridiculous for scheduling appointments with most doctors in a timely fashion. If you have something urgent, you have to go to an urgent care facility. I was able to get an appointment that same day at Cedars. I found Teresa Cady to be very thorough and knowledgeable. I thought she was personable also and listened to what I had to say. So often, medical professionals make a person feel like they don't know anything or don't have a problem that is worth treating, or they disagree with what you are trying to tell them. That was not the case here. She took a thorough history and was able to address a few other issues I had been neglecting. The office ladies were very nice also. I only waited a few minutes. The office was also very clean and tidy. They did have a dog in the front office by the reception desk. I like that Cheyenne is still a small town place where there can be a dog in the doctors office. Not everyone may like that but the dog made the place feel more welcoming to me. I've heard of doctors who keep a cat or dog in the office and it really helps some patients, especial those who get nervous when going to the doctor! I would definitely recommend Cedars and Teresa Cady!

I called three different times today and I was going off of the list of dentists from our insurance…read morecompany. First time was fine, but I had to call back with my dental insurance info, which is understandable. At that time, I was told that there were quite a few openings for day after tomorrow. Second time, my husband called (since he got home before I did) and thought he got the wrong, because whomever answered the phone just said "hello" and THEN acted like she didn't know what she was doing. Third time, I called when I got home, and was told that they had no openings until JUNE!!!!!! Both times I called, I couldn't understand the name of the business. Very confusing!!!!! Hope this was just an off day, but we will not be going there. Office help can make or break a business and I know this as I am office manager of a Podiatry clinic.

The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

Will not be coming back here or recommending this place to anyone…read more They outsource their billing party to a 3rd party, so you can't call to speak to anyone and when you do, it's someone in a different country. Billing issues have been the main concern. They keep sending me a bill for $12.00 after I paid it and tried to reach their billing office. Was told I would receive a call from a billing supervisor and never did. The doctor was greedy and was more interested in a high price surgery and the phone calls were harassing trying to get a follow up appt and would not take NO for an answer. Will be calling the BBB on this one. Not pleased at all. Will not recommend this to anyone!!!!

Drove all the way to Cheyenne from Fort Collins to get a procedure done, continuously called nurses…read moreto inform them of what was happening and make sure it was okay just to get to the Cheyenne office and get sent back 10 minutes later because they didn't have the appropriate tools to do my procedure. You'd think a nurse would have noticed in the various times that I called, but no, I'm just beyond disappointed.