Emergency room visit for possible stroke. I showed up to a…read moreline of a few people and only one nurse working the check in station. After checking in they took me back to a small room where they checked my basic vitals and I explained about my stroke symptoms. They told me that their rooms were full and to go wait in the lobby until one opens up. Three hours later I again complained about half of my face not having any control and the headache I had. They told me that they did have any rooms available so my wife and I left. We drove down into Colorado to UC Health. They got me right in without hesitation and took excellent care of me.

I went to the ER after having received an ultrasound from Cheyenne Radiology to confirm a blood…read moreclot. All they needed to do at the ER was pull up the records from the same system, confirm it, and provide me with medication. This took over 4 hours. 4 hours, I sat in a room, and the doctor tells me it took him that long to find the records, when these establishments share a system. Or, he could have had someone call and have the results faxed over. We still have fax machines. Point being, I sat for 4 hours, received no medical care during that time, and was charged an insane amount of money for it. The billing team was rude, refusing to give me a proper itemized bill AND telling me that it "wasn't that bad" for an ER bill, so I should just pay it. And when I was finally directed to the patient experience team, I was met with a complete lack of empathy or understanding from people who refused to listen to me. Despite placing a grievance on the basis of NO CARE, a bill adjustment was refused because "the care received was appropriate". So, this hospital finds it appropriate to not give their patients any real care, charge them for it, then have their billing staff belittle them for struggling financially like many Americans are right now. Absolutely unbelievable behavior.

6 minute "visit" with a $1k bill. Daughter was dehydrated from stomach flu . No fever. Ran $500…read moreworth of tests she didn't need and $420 for the visit. This was after a 2 hour wait past our appointment time. Please avoid.

They are slower than molasses. Once you finally get back. You wait even longer. Although the care…read moreI've had here has been very good once I see a provider.

The care I received from the team of Brittany, Jennifer, and Dana was excellent. The online check…read morein saved time, the wait was reasonable, and I got the treatment and diagnosis I needed.

Hate, absolutely hate, their stupid check I process! So you don't check I. With the receptionist…read more You check I. With this stupid kiosk that sends you a text to fill out paperwork. Zero human interaction. Not to mention that the link for this ridiculousness should be on their website but it's not. It's just way to not make the receptionist do her job and/or replace staff so they don't have to pay them despite billing your insurance. Even better is that after you've jumped through all the damn hoops for this stupid E check in, them you still have to notify the receptionist that you're done. It should be notifying her automatically when the process is completed but no. Let's make this a dumb as possible! Then they turned around and charged me a copay despite the fact that I've met my out of pocket max. So I've immediately notified my insurance of intentional deception with billing. Go anywhere but here.

Quick and very friendly. Efficient. I e never been in and out of an ER in an hour with X-rays…read more This place was amazing.

Needed follow up care from a hiking injury at RMNP. While I was being checked in by Maria, the…read moreother two receptionists had a spat right behind her head. Maria kept her task at hand (getting me checked in), but the disruption was indicative of the rest of the visit: disjointed and unproductive. Save yourself the hassle, travel a bit further to Longmont/Longs Peak hospital (also part of UC Health)

Absolutely horrendous way of treating people without insurance, underquoted initially then lied to…read moreabout multiple billing issues. Would not recommend this place to anyone unless you have amazing insurance. Dr. Hinkle is amazing, but I will never step foot in their office again.

I've been coming to this clinic for the last 8 months and by far Bailey is my favorite,…read moreunfortunately she's not a doctor and can't deliver my son but she's amazing and always prepared to answer my questions and constantly reassuring me when I have any concerns. I haven't had many appts with the doctors themselves but the nurses take good care of me and so sweet! I'm very comfortable with the majority of staff that works here :)

Medical providers have changed recently. Having a different set of providers covering the…read moreER/hospital and the clinic. Looking forward to the new building.

Wonderful staff, CLEAN throughout, kept me updated all during husband's surgeryread more

The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

My surgical experience last November 2025 was a positive one. I had a non-emergent hysterectomy in…read moreSurgery South and stayed in the short stay unit for 2 nights. Everyone was professional and kind - the receptionist at check-in, the MA, the anesthesiologist, the pre-op nurse Julie, the nurses in Short Stay, and the man who transported me to my car. The nurse who wheeled me back to the OR even made me laugh before I was out. I truly felt cared for and treated with respect. I liked the atmosphere so much that I decided to volunteer here.

The ER doctor spoke over me. Dismissed me. Did not read my chart. He also walked out of the room…read morewhile I was speaking to him. The nurses refused to give me information off my own chart. I have new onset right hand numbness and complete loss of proprioception and tingling. I have spent the last three weeks trying to get any help from anyone within UCHealth and I cannot get any care nor assistance. Managers and patient advocates hang up. Doctors ignore test results. Save yourself. Go literally anywhere else.

Woodstock Visits the Gorilla Exhibit…read more https://youtu.be/ddAQIP5N7qs My first and last experience at the Cheyenne VA, one of a dozen VAs I have been to: Lab tech dude interjects to scare the redhead lab tech with a warning about getting in trouble if she processes my lab work order. Awesome buddy, so helpful! Then he stands up and moves his body between she and me and repeats telling me what I've already addressed with her. He asks me a question and continues to nod his head in acknowledgment as I answer but then he doesn't answer my question in return because he didn't actually hear a word I said. And when I point that out, he makes an excuse instead of apologizing or being accountable and proceeds to repeat the same useless thing for a third time. Civilian much? They continue to ignore everything I've said and say I need to invoke a lady in another office but they won't contact her or tell me how to do so. I sit and wait while the four lab techs try to figure out how to do their job. Ten minutes into looking at my medical record I hear my husband's name and they ask out loud whether or not I'm the veteran. Apparently, women aren't veterans in Wyoming. Who knew?! Not sure how that is relevant at this point or how I would have medical records at the VA if I wasn't a veteran but hey! I can see how that might be confusing to primates governed by fear and misogyny. So I go tell the Patient Advocate what's happening. He says "huh, I wonder why they said that?" completely uninterested in the answer to his own question. We sit in silence and I ask if it's ok that they did that? "Well I don't know what happened." Yeah you do buddy, I just told you. It seems you missed our conversation. Later I go back to tell him that dismissing and invalidating my concern is disgusting. That's literally HIS JOB. He says he doesn't know what I'm talking about. Again! I just told him the problem and he responds that he doesn't know what the problem is. Exactly buddy. Exactly. Dude is a big bruiser twice my size and is so afraid of a tiny woman that he literally can't hear or process the words that come out of her mouth. After getting angry at first, I've actually been laughing myself silly about this the rest of the day. Is the VA staffed with gorillas?! I go to the Administrator's office and his secretary spends the time it would've taken me to voice my concern getting directed to send me to his underling. So doubling the time and effort of everyone involved to send me on a goose chase is the best use of resources?! I guess that's why he makes the big bucks eh? She's knowledgeable and tries to give me the information I need to get the lab work done. I start asking her a clarifying question and she cuts me off halfway through my sentence. She at least acknowledged what she did when I pointed it out and apologized like a respectable person. Takes a woman to be man enough to show the respect I'm due apparently. My doctor, a guy who spent his entire adulthood career in Antarctica presumably in the company of only men, chose to wholly discount common scientific fact to warn me with anecdotes about my fertility. Besides the fact I can read research literature and understand statistics, not to mention believe my own reality that I have lived all these years, I spent $120,000 on my education to study that Sir, so sorry I can't afford to pay attention to your invalidation and nonsense. But I promise to name my baby after you! Cheyenne VA: unless you're wearing a penis, you're an apparition that they can't and won't see or hear. Funny, I wasn't issued a penis at boot camp. So am I really a Veteran after all? According to them, am I even a person? Chattel it seems. The best part is...Americans think they are better than Muslim nations who dress their women in abayas out of respect and honor. Here, women are just simply invisible non-entities! If I wear an abaya, will you run my blood test? Do you want me to repeat this in Arabic? You know, that the military spent years teaching me for the WAR that my husband didn't serve in.

This VA Medical Center is stellar. I prefer to go here, and use them as my primary care. It's a…read morevery friendly atmosphere, and they often have free things for vets such as veggies (when in season), and milk. The staff go above and beyond to care for their patients, and make a veteran feel welcome. The only negatives that I can think of is that there isn't any free WiFi anywhere in the building and the Radiology Department doesn't seem to be on the same record system as the rest of the hospital (so no using the Kiosks to self-check in for appointments).