The care team (Robin, Jordan, and Tina) here are some of the best I've ever worked with in an…read moreUrgent care setting!! First of all, they still except walkins, we went to one of the other places in town first, and I, being in technology, cannot figure out how to make an appointment with them online as required so no one was there. I called Xpress, urgent care, and a human answered the phone, she was wonderful by the way. We walked right in, but the person behind his head made an appointment online so you can do that as well. I had my 99 1/2-year-old grandmother with me, and she needed to be seen. Everyone was so kind and patient with her. I would return, without hesitation.!

I took my kid to express urgent care in January thinking he had an ear infection. After a long wait…read morebut finally got seen by a Doctor, They said nothing was wrong with him. They said if I wanted to do a Covid test or strep throat or any other additional testing it's à la cart- i would have to pay additional. So I didn't opt for any of those. I left with no diagnosis and they sent me on my way. The very next day, a different clinic diagnosed him with a double ear infection gave him an anabiotic and within days my kid was fine. So I basically paid two bills, but only one Clinic was able to do the job and diagnose my son correctly. Then I got a bill from express urgent care for $157. I tried to go in and pay it in person and plea my case that I didn't think it was fair because there was no diagnosis, but I was still willing to make it right. The gal said she would try and visit with the owners and she didn't accept my check and I didn't pay anything that day. Six weeks later I get a nasty gram in the mail saying if I don't pay now further financial action will be taken. It felt like a threat. When I walked into try and pay it with that exact same check from six weeks ago, They accepted my money and that was the end of that. Period .I will never go back. I asked to destroy my records, and I fair warn anyone that walks into that place be weary. Also be aware that the same owners also own a Medi spa called Melt so you might want to proceed with caution, before going to either spot. I wish I would've known what I know now.

The care I received from the team of Brittany, Jennifer, and Dana was excellent. The online check…read morein saved time, the wait was reasonable, and I got the treatment and diagnosis I needed.

Hate, absolutely hate, their stupid check I process! So you don't check I. With the receptionist…read more You check I. With this stupid kiosk that sends you a text to fill out paperwork. Zero human interaction. Not to mention that the link for this ridiculousness should be on their website but it's not. It's just way to not make the receptionist do her job and/or replace staff so they don't have to pay them despite billing your insurance. Even better is that after you've jumped through all the damn hoops for this stupid E check in, them you still have to notify the receptionist that you're done. It should be notifying her automatically when the process is completed but no. Let's make this a dumb as possible! Then they turned around and charged me a copay despite the fact that I've met my out of pocket max. So I've immediately notified my insurance of intentional deception with billing. Go anywhere but here.

Staff? Awesome. Those girls (not to be sexist, but they are female) were amazing to my father in…read morelaw. He needed a Covid test for surgery. These girls brought him water, they came out two more times to update us. Two problems. The wait was ridiculous. We were literally the only people in the parking lot. We watched the patient before us leave as we pulled in. The guy my dad saw could benefit from some training in how to deal with people and evidently how to read the clock. When my dad made mention of how long he'd been there, he couldn't even apologize. We waited almost a full hour to see this man only for him to talk over my dad, dismiss what he was saying and force himself through the visit. He spent eight minutes with us. Eight minutes and I bet since he did everything but give my pops a rectal exam, he thinks we got our monies worth. Take a page out of the staffs book. Be nice, be on time and listen. If this isn't what you have in mind, there's a Gal that works there too on Thursday/Friday. My wife's friends think she's awesome.

This location cares about their online presence. There is a board in the hallway that has their…read morecurrent ratings with sources such as Google and Bing, but no surprise that their Yelp score is not being tracked. Melanie at the front desk was courteous, however there is no way that you (the patient) can get seen unless the office knows how they are getting paid. My husband came here for a work injury and unfortunately he didn't have the insurance details. Many calls to the home office and finally he was able to be seen. I know that this isn't Melanie's fault but what a pain! We had Lori as our provider. She was quick to the point although she didn't spend more than three minutes with us before leaving the room. My husband was ordered to get x-rays to ensure that he didn't have spinal injury. The x-ray tech didn't have a name tag and she didn't introduce herself to us. She was an African American woman. I noticed that she didn't change her gloves. She had a patient before us and she was wearing gloves. I saw her walk from an exam room to a computer (withthe same gloves on). She proceeded to type on the computer with those gloves and then came to my husband without changing gloves. She completed our entire visit with the same gloves on. That is extremely unhygienic and dangerous to patients!

I'll start with the fact that Teresa Cady "Family Nurse Practitioner" (what a joke) is the most…read moredishonest person i have ever dealt with in the medical field. She runs Cedars Health LLC. She keeps her dogs in the office (huge cleanliness concern) and she is also the only person available to see anyone who comes to this office because there is not an actual Doctor on staff (knowledge concern). She also runs the front desk, before then coming back and popping up in the exam room as your medical professional. That being said, ill move on to describe my experience with Cedars Health LLC and its owner Teresa Cady. I injured my right foot by dropping the corner of a refrigerator I was moving, and I needed some time off from work and a doctors note to get that time off without a hassle from my employer. In my experience this type of thing happens pretty commonly. I chose to go to this clinic to acquire the note instead of the emergency room because I thought the cost would be less significant. I was wrong. For starters, Teresa Cady, who I mentioned earlier actually owns the place though I did not know it at the time, charged me $200 just to see her! I told her i hoped maybe she would wrap my ankle in an ace bandage and send me off with the note I needed. She agreed. So I left with my note and a wrapped foot. About two weeks later I received a bill for the visit. Like I said I had been charged $200 for the initial walk in, but when I looked at the itemized bill, I saw I had also been charged additionally/separately for the ace bandage! $80! What ankle wrap could possibly cost $80!? I was furious, so when I came in to pay the bill I brought it up, to her face at the front desk where she lounges with her dogs. She said that these things were out of her hands, that she didn't know anything about how the billing was calculated, and that if I had any questions I had to call the billing department and tried to pass me a phone number. She just played dumb. I couldn't believe she wasn't willing to adjust her dishonesty when blatantly called out on it. I will let everyone in the Cheyenne area know about the experience I had here. I will ruin the reputation of this business for its dishonesty with me. Avoid this Clinic at all costs, it should not be a medical facility. It exceptionally represents everything wrong with the medical industry in America today, and Teresa Cady is in the business of stealing, not the business of healing.

I needed an appointment to get a medication refill and my family doctor was booked out 3 months…read more Cheyenne is ridiculous for scheduling appointments with most doctors in a timely fashion. If you have something urgent, you have to go to an urgent care facility. I was able to get an appointment that same day at Cedars. I found Teresa Cady to be very thorough and knowledgeable. I thought she was personable also and listened to what I had to say. So often, medical professionals make a person feel like they don't know anything or don't have a problem that is worth treating, or they disagree with what you are trying to tell them. That was not the case here. She took a thorough history and was able to address a few other issues I had been neglecting. The office ladies were very nice also. I only waited a few minutes. The office was also very clean and tidy. They did have a dog in the front office by the reception desk. I like that Cheyenne is still a small town place where there can be a dog in the doctors office. Not everyone may like that but the dog made the place feel more welcoming to me. I've heard of doctors who keep a cat or dog in the office and it really helps some patients, especial those who get nervous when going to the doctor! I would definitely recommend Cedars and Teresa Cady!

Emergency room visit for possible stroke. I showed up to a…read moreline of a few people and only one nurse working the check in station. After checking in they took me back to a small room where they checked my basic vitals and I explained about my stroke symptoms. They told me that their rooms were full and to go wait in the lobby until one opens up. Three hours later I again complained about half of my face not having any control and the headache I had. They told me that they did have any rooms available so my wife and I left. We drove down into Colorado to UC Health. They got me right in without hesitation and took excellent care of me.

I went to the ER after having received an ultrasound from Cheyenne Radiology to confirm a blood…read moreclot. All they needed to do at the ER was pull up the records from the same system, confirm it, and provide me with medication. This took over 4 hours. 4 hours, I sat in a room, and the doctor tells me it took him that long to find the records, when these establishments share a system. Or, he could have had someone call and have the results faxed over. We still have fax machines. Point being, I sat for 4 hours, received no medical care during that time, and was charged an insane amount of money for it. The billing team was rude, refusing to give me a proper itemized bill AND telling me that it "wasn't that bad" for an ER bill, so I should just pay it. And when I was finally directed to the patient experience team, I was met with a complete lack of empathy or understanding from people who refused to listen to me. Despite placing a grievance on the basis of NO CARE, a bill adjustment was refused because "the care received was appropriate". So, this hospital finds it appropriate to not give their patients any real care, charge them for it, then have their billing staff belittle them for struggling financially like many Americans are right now. Absolutely unbelievable behavior.

Nice man, however, we had an appointment with him to look at my son's throat and do a biopsy and he…read morecanceled without giving us even a day's notice. With the Covid pandemic, all doors just suddenly closed and we are still waiting to get my son in to an ENT, somewhere.

This guy tried to scam me. Yes Doc Martin. No way should anyone go here. I asked him for a letter…read moreat the end of my appt he told me to get ut the next day. I asked if it would be extra he said no. Came in and the secretary sent me a bill for an extra appointment or two. When I refused to pay he attacked my credit report for years. Didn't even help me and i paid for the first appt upfront.

I was so impressed by the professionalism of the entire staff and the outstanding customer service…read morethey provided. I interacted with five or six staff during my two visits and everyone helped me feel comfortable and at ease. Additionally, I maybe waited a total of two minutes in the waiting room over my two visits. I highly recommend visiting this location if you are in need of an urgent care.

Jen Fryman is great! Very knowledgeable and professional. I trust her…read more Quality care.

AWESOME SERVICE AND CARE - I was concerned about the recent reviews and wanted to put my two cents…read moreworth in: I was looking for their phone number and since I was in my office, so I pulled up their website and saw some recent reviews. I have never had bad service from anyone at this wonderful facility. They have been taking care of my entire family for years and they are so caring and kind. From the moment you make that phone call or stop at the front desk, you are treated to the nicest service by some of the nicest people I know. I have seen all of the providers at this business, and They ALL go out of their way to make sure you receive the best possible treatment. I would recommend this wonderful care business to anyone without reservation. They go out of their way to get you in when you need to get in, and then take care of you when you are there. Chris C.

Can't comment on quality of care because it was impossible to schedule an appointment! 3rd party…read moreService required for new patients is not monitored, no one answers and no one calls back (tried 4 different days). Called receptionist and she was of no help, no empathy on scheduling difficulties, transferred me to same automated scheduling I had been unsuccessful with (didn't tell me that was what she was doing). I visited the office to schedule but received the same run around with no effort to help. Unbelievably poor administrative service and policies.

Made an appointment. Building had no signs outside. Inside, no signs either. Found a directory…read more Hobbled up to the second floor. No signs on floor giving directions to office numbers. Wandered around, discovered there was an elevator, just no directions to it. Entered the office. Clerk ignored me for a couple of minutes to finish a task. That's OK. Said sign here on blank electronic signature recorder. I asked what I would be signing. Said patient history and financial disclosure. I asked if I could see them before signing? She's miffed. Gives me poor photocopies. Financial disclosure says I pay if my insurance doesn't. I pay if insurance is late. I pay ... or they contact credit bureau. Way too heavy handed, especially with the blind signing trick. Looked around. No one there, only Bibles on all the tables. Walked out.