The technicians that have performed my procedures have always been decent. However, front end staff…read moreand personnel I have called for billing act as if I'm troubling them. Good luck simply trying to get a balance of your account. The first gal that was awfully bothered by my balance inquiry gave my an 844 number to call and I ended up in a purgatory loop of insanity until finally I was able to get forwarded to someone who had a pulse and got me the information I needed. I think the place has a culture problem with management. They don't like the people that keep the place afloat. It explains why I have been sent down south for certain procedures.

I have visited Cheyenne Radiology for various reasons, and each time I encountered billing issues,…read moreproblems with orders, and other complications. In Cheyenne, we have limited options for medical specialty services, and I feel that they take advantage of this situation, exploiting people's vulnerabilities to maximize their profits. I will seek imaging services elsewhere in the future.

ADA / ACCESSIBILITY RATING OUT OF 10 = 7.5 Well done!! (1.0…read moreout of 1.0 for each) -Waiting/check-in area -Interior Waiting Alcoves -Bathroom space for wheelchair/scooter -Stairs/ramps/elevators -Parking/parking lot ramp(s) -Tight turns, clear aisles/hallways Passable (7.5 out of 1.0 for each) -Procedure Rooms: Rely on staff assisting patient on & off of MRI table rather than assistive device(s) -Entry/exit through main, bathroom doors Could do better (0.5 out of 1.0 for each) -Easy in/out seating: Other than in changing room (see above) Needs improvement (0.0 out of 1.0 for each) -Changing Rooms: No grab bars; No way to get from door to bench (to sit on while disrobing); No way to get up off of bench

They did a great job with my wife's 2 MRIs she had recently. They were friendly and welcoming and…read moreprofessional.

My wife has had a wound on the ball of her left foot for at least 2 years and it just wouldn't…read moreheal. We were referred to Dr. Ahmad to have an angiogram done on her left foot after seeing the results of an ultra sound which was done prior to the decision to do the angiogram. The day of the procedure, everyone in the office was very friendly, helpful, and courteous to us in a professional manner. Dr. Ahmed explained in detail the procedure with caring and compassion and thoroughness of what would transpire and what the completed procedure would accomplish. We were elated when the results were explained after the angiogram and what Dr. Ahmed expected was exactly going on in her foot! There were major blockages in the arteries going to the foot and the blockages were successfully opened! The blood flow had been started again! Healing would and is happening! This from an insertion site just above the ankle! Dr Ahmed, you are the best!! Richard and Pat M.

Dr. Shawn Ahmed treated me for an old, organized blood clot in my illiac vein. He's professional,…read moreprudent and personable, raised with good values in Palisades, Colo., near Grand Junction. He's highly educated in his specialty including his fellowship with the Harvard School of Medicine. I look forward to my follow up appointment with him in September with the highest confidence which I base on the treatment I've received thus far. I highly recommend him for any endovascular or interventional radiology treatment you may need. Gordon Bryson U.S. Coast Guard (Ret.)

Great experience scheduling. Welcoming and kind front desk staff. Very clean facility. Being 1st…read morepatient of morning, the wait time was surprising. I was elated an IV was established on one attempt, but extremely painful with the slighted injection push. From there this turned into the worst MRI experience of my life. This was the first time I've ever been painfully uncomfortable with the positioning. My leg had to be "straight" to make sure foot was "flat" in the brace. A request for lumbar support, and to bend the knees to take pressure off the back was refused, but allowed to bend opposite leg. Received warm blanket...Yes! Didn't get ear plugs, just a headset over the ears. I've had both together in previous MRI's that really dampened the noise. It was loud this time, despite the music. I had one hand under my back for support. The call light ball was draped over me, not placed in my hand. Before starting, I said I was uncomfortable. The reply was is would be a quick MRI. I heard that several times, every time said I was uncomfortable, and there were pins and needles in the exam foot like it was falling asleep. Before the contrast, I said my leg was hurting and foot "really falling asleep". Last scan and we're done, just a few minutes, they said. I felt they thought I was a complainer, or just didn't care? After the scan, my foot and leg hurt. I pointed to the deep depression on the back of the leg from the brace...it's why I was hurting and getting pins and needles in the foot. I was ignored. Another tech, I hadn't seen before, asked how it went while taking the blanket. I pointed to the depressions on the leg as said it was the worst MRI of my life. I'll never forget her uncompassionate reply "there's always a first." No apologies from anyone. No one examined the deep depressions in the leg, and I don't have a history of edema in the lower extremities. Photos taken after getting dressed.

mri was cancelled then they sent 15 min redo on mri but was down over holiday. Instead of making…read morepeople first who were pushed out by their failure to maintain the machine now they want me to wait 2 weeks? What a joke of a company!!! Use anyone but them or you will be waiting to get mei like myself. All others ore 1-2 months out

Check in was a cluster! They were rude and condescending to me and I witnessed them being RUDE to…read morean frail 80+ year old lady in which I had to step in and tell the person to lose her tone and be kind. The manager was a clue bag when I requested the manager and explained how her staff was treating the clients. EVERY time I go there, they screw up the billing and I have to call. How hard is it to enter the information from the paper I had to fill out into the computer? EVERY TIME! They are the only game in town and I am forced to go there. HORRIBLE SERVICE!!

Check in was poor to non existent. The first bill I got from them was a collection. Stopped by to…read morepay the bill and they told me I owed nothing. I again get a collection bill. A terrible place to do business but it is the only game in town.