I love this Miami boutique! They always have trendy styles to choose from. They have lots of choices of dresses, sets, jeans, tops, accessories, etc... It's a nice family owned business. You can also order items online. I always enjoy shopping at Chica Chic! read more

shocked is an understatement. my mom, sister and I have never been treated so poorly in our lives. the store owner has an extremely terrible attitude and is so disrespectful. my mom sister and I are in complete shock. absolutely will never go back. first time I ever write a review. never been treated so poorly in my life read more

After a year, I decided to give this store a second chance and it will be the last time. While trying on a few items the manager was consistently being rude to me and I decided not to purchase anything. As I was walking out, she told me "not to ever come back that I'm not welcomed", "I can't afford anything in her store" and "your kind are not welcomed here" she then proceeded to lock the door on me. I'm a 36yrs old educated Hispanic woman with a career and I can afford a $100 dress. This store is RACIST A.F.!!! Do not support this "boutique". I do not care if you've been in business for 5,10, 15 years you do not treat customers this way. This store needs to be closed!!! ***Your reply is laughable and your reviews speak for themselves.*** read more

Found this boutique since I visit the plaza for my healthy teas. They have a variety of selections and very chic and unique items that you don't find at your 'average' store which is a nice change. They even go as assisting you with alterations if needed. read more

Owner sucks. Not about the customer at all. I came to exchange some outfits that my husband gifted my for Christmas. The owner came out very rudely with attitude telling me the time had past saying how Saks only gives 15 days of return. LOL. YOU ARE NOT SAKS AND SAKS WOULD HAVE SAID IT A LOT NICER THAN YOU. I've seen some of the items hanging on your rack on SHEIN so please don't compare yourself to Saks. Anyways, It's January 10th. Just 15 days after Christmas. Cartier, Amazon and a lot more stores do extended returns during the holidays. All I wanted was an exchange. Neither my husband or myself will be shopping at this boutique. Rather take my money to SAKS! read more

I used to shop there before every one of my vacations and all of a sudden the owner got extremely rude with me. Knowing her for a long time and I was treated like dirt. I tell everyone I know my story because after being a loyal client for so many years, she was horrible. I love her clothes but will NEVER go back. Too many other places thet have beautiful clothes and great owners that treat me right. ***Replying back to the owner: that is not how the story went, but then again I am not going to waste my time explaining. Your reviews speak for themselves. read more

I just had the worst experience in Chica Chic and from the other reviews it looks like i am not the only one that the Owner has been extremely rude too recently. After buying an outfit there a few weeks ago, I went in to get the shirt altered (which she had told me I could do). From the minute I walked in she was making rude comments to me. When I told her I was just looking, and that I had no events coming up she said "your so Miami with your leggings, YSL purse and no where to go". Then when I tried on the shirt she insisted I didn't need it altered and when I told her the straps were falling off she told me that she was trying to save me money and that there were bigger problems in the world than straps falling down. I am shocked that she would treat a paying customer this way. It's a shame because they have nice cloths and I was looking forward to buying a few outfits there once we finalized our Spring Break destination but that will not be happening. She might want to consider retiring if she no longer has the patience to treat clients with respect. read more

Las dependientes !!! son un horror no recomiendo esa tienda para nada para esa una mini tienda en pleno siglo no ha cambiado nada el trato ni siquiera te acercan a ver q tu desea ni el saludo de respeto y cortesía te dan q mal trabajo y servicio no es para q estuvieran ahí con tantos empleados buscando trabajo y tienen a esas mujeres . cuanto dejarán de vender !!!! read more

Chica Chic - Women's Clothing Near Me - Miami, Florida

Horrible customer service and the quality of the clothing has gone downhill. Taking into account their final sale/no returns policy, there are countless better options. read more

I am updating my review because while I like their products, the staff is super rude, it really doesn't make me want to go buy there again... even though I already bought at least 5 dresses from 3 visits they are just not nice... :/ read more

Cute clothes but the staff is extremely rude!!! I don't care if you've been in business for 10yrs. You do not treat customers the way they do. read more

I have shopped here in the past and the manager is an older woman who is very rude and miserable!!! In the past, I have noticed her rudeness and still bought there, but against my better judgment, I tried to go in again because we saw something in the window we liked. My daughter and I had not even fully entered the store when she yells out to us that "no drinks are allowed here!" Mind you, our drinks had tops on the cups and straws, which we got at Avalon next door (BTW, Avalon is amazing and their managers/owners, Sebastian and Valentina and his mom are beautiful people) Anyways, if you want people to buy from you, one really needs to be tactful and courteous. She does not make you feel welcome and frankly, the stuff in the store I can buy elsewhere and less expensive. Whoever owns this store needs to get rid of her. I don't think she is the owner and if she is, Lady, you are a horrible human being. Never going back there AGAIN!!!!! And from the reviews I've read, the owner should consider training her staff to be more courteous. Just because they have been in business for a long time does not give them the right to be arrogant and rude to customers. Clearly, the issue is the old lady working there. Maybe some customer service etiquette classes would benefit your business more and instead of insulting everyone who has had an issue with her, the owner should teach her employees to be more servicing and kind. read more

I will never shop there again!!The owner is rude, nasty and has no customer service. I purchased a sweat suit. The seam ripped while I was wearing it. I called her right when it happened. She tried to blame me and said I snagged it with my suitcase. read more

I've been shopping at Chica Chic since it first opened and absolutely love it. The ladies are helpful and honest with your selection. I just went this week and was in love with all the pieces I bought for summer. Added bonus is Freja- she does your alterations and always has a smile and kind word. If you haven't been there make sure to visit soon. They have new merchandise daily!! read more

I came in today to use my birthday gift card that expired two days ago; I have shopped here for years and when asked what do I want or need I love to come here for unique finds at fair prices. The owner straight out told me this is her policy and there was nothing she could do. The experience was hurtful (of course there was something she could do)and I will not be shopping there again & I will be letting everyone know that there are more amazing boutiques with much better finds and a more professional owner to client relationship. I wonder how much money she decides to keep for zero services rendered. read more

Clothes is nice but the service is terrible. The owner and her daughter are extremely rude and not willing to help out. The only one that is nice is the older lady that takes her time to help you find something. I went shopping for an event and had to return it because I didn't like the way it looked when I got home. The owner was very rude she pretty much called me egocentric and cussed at me because I didn't like the way it fit. They only give you store credit when you return something. If you are looking to get insulted while you shop and extremely rude customer service this is the place to go! read more

Worst boutique I have ever been to. Staff is rude and not service oriented. Clothes is cheap quality. I went, no one greeted me, I asked a few questions and was given a terrible attitude. There was no one else in the store so I don't know how they stay in business. read more

Love this place!!! Staff is very friendly and helpful. The owner is very cool always helps me figure out what works for my figure. I've been there many times and always consistently nice. I think it's a family runned business. Very sweet people read more

I have shopped at this little boutique for years, maybe 8+ years. I really liked the owner and her mom has always been so sweet. I have been a loyal and pleasant customer who has recommended many people to this small business . When I have made purchases, they have been fairly significant, and I usually bought clothes for my two daughters as well. Their policy changed to final sales with exchanges within 10 days if it was a gift. My daughter (a student) recently purchased 5 outfits $569.00 a few days ago and one did not fit well and it did I not fit her sister either. I went back to Chica Chic with the one dress to exchange for a store credit, since I was going to be shopping there for myself also at the moment. I had also just been there 2 days ago and purchased items for myself. To my very big surprise, the owner told me I could not exchange because it was a final sale and I did not have a "gift receipt!" The dress had the tags on, I had the "original receipt" and it had only been 4 days. I told her it had not fit my other daughter either (a gift) and she said that if I did not have a "gift receipt" she could not help me! I explained that my daughter tried to gift it to her sister and it did not fit. Why should she need a "gift receipt" for a close family member, if the item is intact and I had the original receipt, and I was within the days of purchase? We have been going there for years!!!! I was going to purchase more than what the dress was worth and I was not asking for the money back, just a credit towards my purchase and I would reimburse my daughter myself. I said why would I have to tell you if I am gifting someone? I buy gifts here all the time to give to family and friends and do not necessarily ask for a gift receipt. Her answer was, well that's rude to gift someone and not give them a gift receipt! She proceeded to turn to her employee and roll her eyes and said "she still does not understand!" She was referring to me! I was dumbfounded!!! I can't think of anything more belittling to say in this situation. I can't tell you how saddened and disappointed I am! She actually tried to make me feel like an idiot. I asked her again to please consider it, and she said "don't you understand what I am telling you?" I am blown away and will never go back, nor will I ever recommend anyone to this store again. This was the worse customer service I have ever experienced and she was so rude! I don't ever write reviews, but this definitely hit my heart! I thought being a good customer and loyalty meant something, but I guess it does not. Over the years, I would walk in and we would talk about my daughters and updates on my family. I hope that whatever she is going though that she gets through it because this goes under the worst customer service I have ever experienced. I walked away saddened that I will never return to that store again! Beware of their return or exchange policy because there is none without a "gift receipt," no matter what! From, A good descent person...me! read more

I walked in the store wasn't greeted I asked about a dress the woman told me it was $60 she apparently seen my facial expression through my mask and decided to say the reason it was priced like that was because it was a boutique I told her that her business being a boutique doesn't mean her clothes automatically change prices (I've been to plenty of boutiques who clothes don't go over $50)but nevertheless I was still interested in purchasing the dress I asked her if the dressing rooms were open which they were CLEARLY OPEN she decided to ponder then reply "uhhhhhhhhh no?" As if it was a questionable statement I Replied "so that's what we doing now" she said "yes" I politely handed back her dress seeing the way she responded and kindly left I don't know if she was rude because I'm not "Spanish" but horrible service also the store lacks variety in clothing I usually never write reviews but this was definitely a horrible experience read more

So sad to have to write the same thing as many others. Today I entered the store at 5:40-which I understand is near closing time. However, the door was locked and I was greeted by an angry employee "do you need anything I'm closing in 10 minutes" she stated. Not a "hello" "welcome" "is there anything I can help you with". I explained I was actually looking for a specific item and I had been in contact via social media for which she stated "that wasn't me" and began to shut the door in my face! For which I stated "Ok well I would still like to try on and purchase the item" she hesitantly let me in "you have 10 minutes so you better hurry up" I was so shocked I didn't even reply. It was 5:42 I had exactly 18 minutes until closing. I have worked in retail and specifically in small boutiques. From the customer service skills I have gained and from just a simple understanding of customer service IF you are in a rush to leave you kindly state that closing time is at 6pm but if there is anything that one can help them with they would be happy to. However, clearly this young female was not taught any manners or for that matter any customer service skills. Anyways, I was in and out before closing time, to be exact I was out by 5:55. I understand closing at times takes long or inventory needs to be done after hours but I wasn't in the store after hours. In a short, the boutique is cute but I probably won't be back because of the poor service provided and I wouldn't recommend anyone to go there even as a previous shopper. Like stated in other Yelp reviews; it's a boutique- which usually means you can find the same items at almost any other boutique and from now on I would prefer to give my business to someone who appreciates their customers. Very saddening, disheartened and just truly shocked by the way I was treated today. Jessica, I wish you nothing but the best of luck on your boutique and hope you continue to have many more years of success however, I will continue to share my story with your shoppers because this should not be be acceptable. In response to Jessica, Thank you for resolving the issue! I appreciate you taking the time to do so. For your better understanding, my purpose in writing the "extensive" review was to also share my experience with the community and for details to be understood. Again, thank you for taking the time to resolve the issue! :) Updated response to Jessica: I think it is a bit immature and classless to block me on Instagram haha. I enjoy sharing my experiences with my community but perhaps the store should be removed from Yelp if you do not appreciate honest reviews. Saddened by the way you handled this situation as well :/ read more

After a bad experience I read now some others reviews and I wasn't surprise to read customers with similar bad experiences , after a few time shopping there I make my decision to not go anymore, every time I left the boutique with a bitter Sweet feeling because i purchase something I like and on the other hand with disappoint feeling because the way they treat not just me also other's customers , the owner gives people faces and rude attitude , so I said to myself last time ( I have others options to go to many other places and she doesn't because that's her business , good luck read more

I had never written a review on anything in Yelp or anywhere.... least of all, a negative review! That's not me. And it happens that, looking for a restaurant review in Yelp, I came across a review on Chica Chic (believe it or not!) It made me think of the bad experience I had with YOU in your store a year ago, right around January, and how I had kept my word OF NOT GOING BACK TO YOUR STORE EVEN THOUGH I DID HAVE A STORE CREDIT! That's why it took me a year to write my reviews of YOU! Your store does have nice clothes. And your prices are not bad. You may have good clients. But YOU do NOT have a GOOD ATTITUDE. You will lose more clients if you do not adopt nicer manners. If I had a business, I wouldn't like so many negative reviews! And it's YOU! Just saying. read more

Best boutique in miami! Great staff and best prices on clothes in all of miami. Love the doggo!

I can count the times I have stepped foot in this store with one hand. Reason #1 being that they lack variety in their clothing. #2 they overprice their clothes. #3 the lack of customer service (being that your staff is not very friendly or helpful), and let me explain why. The second time I went in the store the owner was arguing with a customer (red flag). Whether or not the customer was wrong you need to understand that your store needs these customer believe it or not since your Instagram followers and traffic are so low. I don't really know how you even keep the business runnning. If this is a hobby you need to close down because the way I was mistreated and accused today was out of line. I went in the store and grab a couple of items to try on. It took about 10 minutes for the grandma, daughter and yourself to acknowledge the fact that I was holding a couple of items and needed a fitting room. Then then owner proceeded to tell me that I couldn't try on a specific item because it wouldn't fit. How exactly she knows that by just looking at someone baffles me. Maybe you should be a magician. She then proceeded to tell me that the last time I was there. Most likely a month to two months ago that I had tried on an item and ripped it and they had to sew it back. If that's the case then you are in the wrong business. Also, one thing is to tell someone that you believe that it might not fit due to whatever reason. But another one is to accuse someone of ripping an item, and then say "don't be offended". Of course I am offended you not only accused me of something you have no proof of and did it in a very nasty manner. I guess it had to come to this for me to stay the heck away from this place. I will gladly go spend my money elsewhere and tell my friends about what a horrible experience I had there. I really hope your business makes it. - one less customer. read more

I have been shopping there for a few years now and do love the merchandise. However, I recently had a return that was over 10 days (they count Sundays as a day even though they are not open) and they would not make an exception for a loyal customer. I explained that I did not want my money back, just a credit to purchase something I would use. While I do agree that customers should not make a habit of asking for policy exceptions, a one time courtesy exception to the policy can be made. read more

The owner/s were very nasty. I did not feel welcomed at all. Service is horrible. They only speak Spanish and do not embrace other races. It was quite evident in the way they dealt with me. I went there a couple times saying to myself it must have been a bad day. NOT! That's who they are. No manners and unfriendly. Even though they have one or two cute pieces it is usually over-priced, and not the best quality. They have their pet running around the store with no regard to customers. I found a jumpsuit that I was going to purchase and the owner intercepted me because I was walking around the store holding it. She took it away from me because I was not going to try it on. I was still browsing around the store to see other pieces. She wasn't even nice about it. Very rude. She didn't even ask a question. She lost a customer for sure. read more

Very cute boutique but very rude and nasty owner i've been a client for a long time and I bought an accessory the other day I went the next day to change it because I made the mistake to buy silver earrings and I wanted to change for gold ones , I knew that policy not exchanged for accessories , I thought because I've been a long time customer that they will have that in consideration , I ddid not just buy accessories there I've been spending a lot of money and recommending to my clients, good job for her she may be good for business but not customer service especially with the long face she did read more

I really loved this little boutique. I had passed by it a million times until one day I stepped in and bought two things: a skirt and a pair of pants. They have a great selection of clothes at a reasonable price unlike many other boutiques that I have visited previously. The service is great, the ladies are very helpful and friendly and I adore their little yorkie. read more

The last few times I've been in this store, the older woman who works there has been extremely discourteous and ill-mannered. Each time I've come in, I've gone into the fitting room with a few items and the moment I come out of the fitting room she says (in Spanish) something along the lines of "Wow, I'm sure it didn't fit" or "Oooh, this can make you look wider than you already are", all while she's looking at you up and down. Talk about taking the joy out of shopping! The reality is that on more than one of those occasions I was actually going to purchase some items because contrary to her belief, they actually did fit my apparently "wide frame". I decided against giving them my business. I may not be a size 2 BUT I can still fit into their clothing and to have someone be so incredibly rude each time I've been there is enough to make you never go back. Their pieces can be found in other boutiques in Miami, such as Prinzessa who has beautiful items and friendly and courteous staff members, so there is really no need for me to ever return. I will give my business to those who make you feel welcome and beautiful. My advice to the owner...keep that woman away from your paying customers. As a business owner myself, I can assure you that she should NOT be allowed to interact with your customers. I can not be the only one she has insulted. read more

No other boutique has caught my attention like this one. Conveniently located on Sunset Drive. They always have really cute styles. Like the reviewer said before me, prices are very reasonable compared to other boutiques & the owner and employees are friendly and will gladly help you choose a perfect outfit. read more

I live nearby the Chica Chic but usually don't go to that shopping center until a couple of weeks ago that I had to go the cleaners which is in the same shopping center. On my way to my car I noticed the boutique and went in. I bought I beautiful tie dye blouse! It is different and elegant and the price was just right! I plan on going at least once a month to check out what they have. Lina Garcia, Kendall Florida read more