I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning),…read moreefficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

We had a serious water damage situation after a sewage back up, and there was overwhelming dealing…read morewith a mess and uncertain about insurance coverage, thankfully for as finished restoration came through for us they handle everything professionally from cleanup to drying and restoration and made sure the job was done, right a special shout out to Nixon. The owner who worked with us throughout the whole process he went above and beyond didn't charge a lot and genuinely cared about helping us get our home back to normal. You can tell this team values, honesty, hard work, and treats customers fairly if you're dealing with a water damage issues for S finish restoration as a team to call highly recommend

We had water leaks that caused drywall damages. Farez provided a quick and far more reasonable…read moreestimate than a competitor. They dried out the problem areas with industrial grade equipment and replaced the ceiling and wall. Very efficient, polite and left work site clean and neat. Highly recommend

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Professional, quick, thorough and competitively priced. I especially appreciated how communicative…read moreand accurate they were about arrival times and what a meticulous job they did in cleaning up.

Their scheduler refused to set up an appointment to inspect after getting a job request from a…read moreroofer. The scheduler chose to be disrespectful to the tenant and me as the agent for the owner. It's unfortunate that Mario supported Patty's inappropriate behavior and didn't get the claim info from the roofer and schedule the inspection as requested. Extremely disappointing business practice. Would not recommend.

Fortune was the more economical (vs an architect) but still historically-minded option when we…read moreneeded to restore our 140-year-old home's facade. Still a significant investment (!), but worth every cent. The team was extremely professional start to finish, from the communication with the scheduler/office staff to the artisans actually doing the work/painting. They left the work site spotless every single day, which we extra appreciated after having the opposite experience with another contractor who did the interior reno. The before and after photo speaks for itself-- our home is stunning and we are grateful for the team for their attentive, painstaking work. It was covered in aluminum siding from the 1960s when we got it, wood rotting beneath, and now the original materials (cedar shingles), in the original configuration wow once again.

We have a lovely 1889 Queen Anne that is on the National Register of Historic Places, and is a…read moreChicago landmark. Our house recently needed extensive restoration and repair, which was carried out by Fortune Restoration in October of 2024 to our complete satisfaction. Early this spring, following a series of violent windstorms, a plexiglass covering on the window of our third story turret blew off. We contacted Fortune and they sent a crew over two days later. The plexiglass was cleaned and put back into place and the trim around it was repainted. Even though this occurred a year and a half after the October 2024 restoration, we were not charged for this repair. Clearly Fortune Restoration stands by their work. We would not trust our house to anyone else. Sharon and Terry M.

The team at a schoeneman helped me after the fire in my condo. They are second to none. They saved…read moremy life. I never thought I would have a fire but when I did I feel so blessed to have had them referred to me. Highly highly recommend. Ciprian especially. You can really see true character of a person after an event like this. The people at a schoebeman especially ciprian and Jon. Thank you again

I am the kind of person that never buys anything without reading the reviews first (I'm in the…read moreprocess of purchasing a lot of stuff now, details to follow). So, if you're reading this, we have something in common. I will try and be as succinct as possible (almost impossible for me) The date was September 26, 2024. I live in Saint Petersburg Florida and the reports were coming in that hurricane Helene would hit my area. I have been living here for 8 years, so after living through 8 years of hurricane seasons and hearing about the big one that would hit Tampa Bay this year, I shrugged my shoulders and decided to stay in my house. That evening the winds were blowing the waves in the bay crashing against the sea walls. No big deal, I've seen it before. My wife, my dog and I were all tucked in bed safely knowing that my full house generator would kick in if the winds got too bad. All of a sudden, I started getting cold and wet and realized that there was water up to the top of my bed. UH OH. At day break after the hurricane subsided and I was able to get to my front door. I realized that we had over 3 feet of water in the house. This was the most catastrophic event in my life and in Tampa Bays life. I quickly called my friends to come and rescue us. My cars were flooded and we were trapped. My brother called me that morning to see how we were doing. One of his best friends is a 20+ year retired public adjuster (I had never even heard of one). His exact words to me were... "Don't even think about dealing with your insurance company without hiring a public adjuster". He gave me Ron's number at A. Schoeneman & Co. This had to be the best advice I had ever gotten from my big brother (I am in my 60's); I could not imagine dealing with all of this without the help of Ron and his team. I watched all of my friends going crazy dealing with their insurance companies (writing lists of their stuff etc....) I also listened to some of the settlements they were getting. How would I rebuild? Ron's team came to my house the day my insurance companies' adjuster was there to evaluate my losses. The details of my belongings being logged for hours upon hours. Once I saw the report that Ron and his team submitted to my insurance company, I finally was able to breath. The details were astounding! Finally, the settlement came in. It was pretty much exactly what I "valued" my belongings at. So, if you jumped to the end of this review. Here is my recommendation to you. If you made it through your catastrophic event and are ready to call your insurance company. Stop reading this and pick up the phone and Call A. Schoeneman & Co. you will not be sorry. This is what they do. They speak insurance (trust me you don't)! I have given Ron permission to give out my phone number if you want to speak to me about my experience.