Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

Very knowledgeable and great service. I would go back. They appear to do a larger number of…read moreservices which is always handy to know. Thanks for the great service!

This is a horrible place full of scams, lies, and money gain…read more I had been lied to about a laptop screen price that is typically lower, and it had increased instead of the normal price it is worth. I would not recommend nobody come to this place to get their technology done whether it's for work, school, or home and I suggest to find another place unless you want to be scam by a real scammer. I promise it be so much worth your time and money, if you don't come to this place, because 529.20 or higher is way too much in our society and they don't tell you about the tax too the last minute and they charge for putting it back together and every other thing that they can find. PS. Let everyone that this is a very bad place to pick for a repair and report scam if you can. Thank you!!!

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

High-Power was very helpful in getting my issue resolved. Not sure what the other reviewer is…read moretalking about. They resolved my issue is a very short period of time and were very friendly throughout the entire process. Would highly recommend for all their services - I found out that they even do surveillance and websites. As a small business owner, I have had my share of bad IT experiences - these guys are the BEST!. Thanks for everything guys!

From the owner: High Power, Inc. is the answer to any type of computer breakdown in the Chicago-land area, with…read morededicated service to not only the business world but to the public. We offer professional technicians certified by numerous institutions that are able to handle any problem that may occur.

A complete waste of time - I feel cheated and scammed. My Mac M1 needed repair. I sent it to them…read moreand was told that my Mac would be completely unusable after their attempt for recovery. I waited and waited for their services and nobody reached out. I was told it would take 4 weeks to find out the status of my recovery... almost 3 MONTHS later of waiting I decided to reach out to them directly. After reaching out directly, I finally got a response. What was strange is that when they FINALLY responded it just felt like they had kind of forgotten about my Mac (that I sent in months ago) for repair and seemed to kind of play it off like they had been working diligently and "trying methods" the entire time. (Seems to me like they just completely forgot) Sure enough, after about 2 days (ironically AFTER I reached out) the tech let me know that my data couldn't be recovered. They then asked if I'd like to "recycle" the "scrap metal" (are you kidding?) or pay a shipment fee to get my "scrap metal" back. I ended up shipping it back. After a shipment fee and an incredibly long wait, I got my Mac and it looked EXACTLY the same as when I sent it in. (Incredibly WEIRD) - Something told me to try to boot it up. I booted it up and it was literally NO different from when I first sent it. After being told I couldn't ever use it again, and here I am, typing this review on the VERY SAME MAC THAT I SENT IN. I literally found a YouTube tutorial and it took me 2 minutes to solve the issue. A total waste of time and money. Never using their services again.

8A5E is the place. Awesome staff, elegant decor, appropriate vibes and the best Black Bean soup…read morenone to man. A true definition of Cafe.

Life saver!! I picked the option to have the parts shipped overnight because my job is 100 percent…read moreon the laptop. Highly recommend. Contacted him Wednesday and got it fixed by Friday

He picked up and dropped it off. I never left the house and it was fixed! I was getting ready to…read morereplace the machine so this saved me so much cash. Highly recommend.

Prompt response and very helpful. Would call again. Addressed my problem well, good on wanting to…read morehelp.

Paid $275 for a repair of my iMac and then was told it couldn't be repaired. Won't refund the money…read moreeven though they state you won't pay if we can't fix it ...

I left a message and got a reply not to long after that. I'm going to take my Bose clock radio in…read morefor and estimate. Very courteous. 5 stars for sure. Peter J Klinski

Part arrived later then expected but was done as soon as it arrived nice guy works well now fixed…read moreit right