When my wife and I began the process of relocating to the desert, we had so many questions. How do…read morewe deal with the heat? What type of home did we want? What community do we want to live in? And, importantly, how do we find the right agent? Luckily, we met DAVID KAPLAN and his partner, ELLEN PARIS during one of our many open house journeys. David was sharp, open and honest. We immediately liked him. When he introduced us to the knowledgeable and efficient Ellen, we knew we had the right team. They showed us homes we wanted to see, homes meeting our criteria but ultimately weren't right, and helped refine our search. They were patient and professional throughout, recognizing that this was our journey. When we found our home, they ably took on the negotiations, overcame hurdles, and helped us successfully closed the deal. Ellen and David did what good realtors do. They empowered us to make the decision we wanted for a place we wanted to call home.

In August we were referred to Niko Esposito of the Paul Kaplan group as we were searching for a…read morehome in the Palm Springs area. We were relocating from another state, and before we ever reached California, Niko was generous with important information for us to consider. As one would imagine, we had many questions about how to proceed and where to look. When we met up at our hotel in Rancho Mirage, Niko listened to our proposals and discussed our views for over an hour. Then we struck out for the most likely areas where we could see homes in our price range. Throughout the day, we visited homes and got to know the area thanks to Niko's expertise. When a realtor is as personable, knowledgeable and as natural an educator as Niko, it is a unique experience. She has never missed a beat when addressing our questions. Her responses to sudden questions have been prompt and extremely helpful. The escrow and closing process occurred remotely and they were smoothly managed by the CV Escrow company. We wholeheartedly recommend Niko Esposito because with her capable and professional guidance, we were able to close on our new house early in September and we are now very happily settling in this week.

A hard pass if you need a HOA management company. Do your homework before engaging this firm to…read moremanage your HOA. The firm does not have the HOA and owners as their best interest.

Wow. What to say about MaryEllen Hill. Well, to start with, know that the employees who work there…read morebreak the law. Straight up. And they are well aware of it. If they can steal your money, they will. I'll say a few things for potential renters below, but potential owners seeking a management company, I urge you to please consider using a more ethical company. If they can rip off renters with ease, they will certainly try to rip you off too. You should be concerned about a company that always has locked doors and can't accept certified mail. It is very difficult to serve them court papers. That is exactly why they do that. Their COVID excuse is bs. Look, I'm a pretty conservative guy and really try to give businesses and employees the benefit of the doubt. Buyer beware. These guys are really something else. If you assert your rights, they will be vindictive. Owners: During my year lease, they knowingly tolerated repeated police activity at my home without any assistance. I made a poor decision in joining a lease with someone I shouldn't have, but they couldn't bother to ask the owner to consider resigning the lease without that person on it. Fentanyl and methamphetamine use? Arrests? They don't care. Repeated overdoses? Don't care. Obvious disturbances to the neighbors with video showing it? Nope. The police suggested that most landlords are very willing to help in such situations. Not these folks. Renters: If you haven't signed a lease yet, DON'T. Don't be fooled by Shelley who will likely show you the property. She is in the same mold as the owner Cindy - unethical. If you have signed a lease, when it is time to get your security deposit back, write them on the 22nd day after the lease ends and inquire about the status of the return. They have 21 days to put it in the mail, but won't send it until you contact them. Contacting the landlord is the first remedy under CA law if they fail to send on time. I unfortunately waited 28 days and then they finally put it in the mail. They (very very) slow-walked repairing the heat during the winter for an entire month. We got a credit for those days about a month after it was fixed. Expect to be charged for any repairs needed to the property, even ones you didn't cause. Put absolutely everything on the move-in sheet. Small nail holes, small marks on the carpet, problems with hinges, old toilet seat that's a little loose, etc. I suspect they make up bogus receipts and charges from handymen that are literally their family members. Very hard to dispute. Look, even if you know they broke the law, it is a major headache to serve them court papers and fight with them. They are professional criminals. Don't reward these people with your business.

Please run, do not stop, past this office.. The customer service from this office is abhorrent…read more Cindy (not even listed as a current agent on their website) was mediocre to deal with. Shelly Saunders was absolutely rude and unprofessional. She is not listed on their website and of course she never provided her title/role she has with the office. With the MANY options of real estate professionals here in the desert, I am just baffled by those that are so blatantly rude to potential customers. So please do yourself a favor and find literally anyone else that can help you with your real estate/property management needs.

David and Donna helped us find a great condo in Palm Springs. I appreciate that they are good…read morelisteners and follow up quickly and diligently. Paperwork was very easy and quick to fill out even if we were coming from out of town. Definitely recommend PSHL!

We booked a house in Palm Springs through Deja Blue rentals after a friend recommended it and I'm…read moreso glad we did. I'd much rather support a small business than give my money to a big corporation. The customer service was definitely way better than dealing with a big company. We had one question when we got to the house and we had our own specific contact at Deja Blue who responded immediately. We also let them know that we had a baby and they made sure the house had a pack and play for us to use there. I would highly recommend this company and we will be booking through them again the next time we are in the Palm Springs area.

De Ja Blue has been top notch in providing exceptional customer service to the guests staying at my…read morehouse Casa Rafael. Josh and his team have gone above and beyond and I could not be more happier choosing them as the team that manages my property. Since taking over the management of my property, more guests have booked than ever before and stellar reviews on the property keep coming in. If you are looking for a team to manage your property, look no further than De Ja Blue .

Josh is an incredible photographer, not only did he shoot the photos for my Airbnb, but he also…read moremanages my property as well (his management company is Deja Blue Property Management). Very smart, dedicated, and a great communicator with myself and guests. Highly recommend!

Josh did an incredible job with our airbnb photos! He was patient, helpful, and the photo quality…read morewas perfect. Highly recommend!!!

Wonderful experience, renting from poolside vacation rentals…read more The representatives were extremely responsive, accommodating, professional, and friendly at all times. The house I rented was beautiful and well appointed. Highly recommended in wood not hesitate to use them again

DON'T FART TOO LOUD!!…read more It was Saturday night of Labor Day weekend, around 9:00 in the evening, and we were a group of 50 year old women having a normal conversation in the pool. We were not loud, and we were not playing any music. The neighbors next door to the right (1966) were the source of the issue. They deliberately came outside to record us, listening in on a private conversation and trying to turn it into something it wasn't. Despite the fact that we were simply talking, we were recorded at the property line, and no sound measurement was ever taken. When we tried to discuss the issue calmly, an employee called the police on us stating "non compliance" and even her own coworker questioned why she did that as it was completely unnecessary. The police were called over a quiet poolside conversation at 9:00 on a Saturday night of a holiday weekend. On top of it all, we were hit with a $500 fine for talking in the pool. What made it worse is that we were never given any warning. No one ever came to us and said keep it down, or asked us to move inside, or gave us any chance to adjust. Even after the neighbor complained, which is what started all of this, they skipped straight to putting us out. No conversation, no courtesy, nothing. They just removed us. That was callous, and it showed they were not interested in resolving anything, only in penalizing us. The whole thing felt less like a real noise issue and more like a setup. It is hard not to wonder whether this is part of how they operate: welcome guests in, watch for any excuse, and hit them with fines to pull in extra money on top of the booking. The speed and eagerness to record us, penalize us, and call the police over nothing left us feeling like the fine was the point all along, not our behavior.

We drove five hundred miles to see a place he was showing in Palm Springs. Our agent reconfirmed…read morethe appointment twice beforehand. We arrived at the appointed time and waited for an hour. When our agent called Bañuelos he said he was on his way but never showed up. If he didn't want to show it, he should have said so and saved us the trouble. The owner should know we thought the house looks beautiful from the outside and we wish we could have toured it.

I worked with Mario a few years ago when purchasing my first home. My experience with him was such…read morethat when purchasing a second home I couldn't think of anyone other than him for help. Mario listened to my needs and understood what I was looking for. He sets realistic goals and is extremely adaptable to meet your schedule needs. His motto is "I am available when you are". He is patient in explaining the process of real estate and is extremely knowledgeable on all aspects of the process. Home purchasing can be both an intimidating and exhausting procedure, but with Mario, you feel someone is on your side looking after your best interest. Mario goes "above and beyond" for his clients, a quality that when coupled with his strong work ethic make him an excellent person to have on your side when you have a Real Estate need. Alex

These people are very professional and responsive. They have been managing my vacation rental for…read more3 years without any issues. Guests who stay there also rate Ryson Vacations highly. Would definitely recommend!

We have a couple of Airbnb properties that we manage ourselves, but our property in the Palm…read moreSprings area seemed too far for us to manage to our standards. I wanted to hire the best and decided on Ryson. Jason and Ryan are incredibly hard working. Sometimes I send emails in the middle of the night and feel bad because I know they will still respond quickly. Yes, they have a pre-set onboarding process, but I found it to be very professional. I wanted to open at lighting speed because I had been delayed so long with the pool construction. I bought a lot of things that just weren't needed like duvet covers that weren't white or pillow cases that were special and only in a set of two and those had to go. That was disappointing, but we didn't want sheets in the photos that were impossible to replace. It's better to have things done perfectly so your first guests will be 10 star happy and ours were. The consistent comments I get from guests are that the management company is quick to respond and resolve problems. From their website identify their properties and look at the reviews there and on Airbnb. Many of the comments will not only compliment the house, but also Ryson typically it's related to communication, problem resolution or cleanliness. I've had pool issues and after many months of dead ends, they helped me get to the bottom of the problem. With our city getting serious about neighbor complaints, I'm not worried because I know Ryson will be on top of it. We had one group during Cochella that was playing meditation music so loud that I got a call from the neighbors in the middle of the night. Ryan let them know that they would be out there right away and if he could hear the music from the exterior of the home he would immediately terminate the stay if the guests didn't comply. They were also protective to ensure the safety of their cleaning staff. It cost me money, but I respect that. If staff are treated well, they will take care of the home well. No management company is perfect. It's a demanding job with lot of surprises every day. We look at the house as a business. It doesn't have to be my way, it just needs to be safe, beautiful, professionally managed and provide our guests with a great experience. Read the reviews here: Panoramic Mountain View Desert Hot Springs on Airbnb

DO NOT BOOK WITH THEM!…read more We initially booked one of their condos on Airbnb months ago for Coachella Weekend 1. With only a few weeks left before our trip, they suddenly canceled the listing today and said it was due to a change in "hosts." We have strong suspicions that this was planned all along so they could relist the property at a higher price to capitalize on Coachella weekend demand. Now we're left scrambling to find a last-minute place to stay right before the festival. There's a real chance we could be left without a place to stay for the weekend, and even if we do find something, it will most likely be far beyond our budget at this point. This kind of last-minute cancellation is incredibly irresponsible and puts guests in a terrible position. VACASA IS HORRIBLE.

I have had 2 great Vacasa stays in the past but they really dropped the ball when it mattered most…read morehere. I decided to book directly through this app to avoid fees on other sites. After learning about noise monitoring systems I realized this was not a good fit for our group. I called to cancel and the agents were rude and not helpful. The reservation was recently made and for 8 months away. I only asked that they waive the fee but they would not budge. BEWARE. There is no element of customer service. I will never be booking one of their properties again unless unless they start showing like they actually care about their customers. Vacasa, I am asking you. Please show me you care! Please just refund me the booking fee.

Last night I reported a leak and no one got back to me. It's damaged the floors and no one…read moreaddressed the situation until I called 7 times the next day. This is an embarrassment of a management company. Michael, Jenny and Kelly McClean, either have no idea what's going on with their company or they just do not care about the day to day. If their friends and colleagues knew how they treated their tenants and their homeowner clients' properties, they would be very embarrassed and appalled. The office staff is highly incompetent with delay tactics that would make New York slum lords ashamed. The repair teams are for the most part pretty bad. I have been without a washing machine going on three weeks. I have had an ongoing issue with the toilet leaking for months. The cabinet doors have worn out and fallen off and after two failed attempts by a random handyman, who could not do the work, he simply gave up trying to repair. Do your tenants a favor and do not contract with this company. These are frankly just not good people. I am a great tenant with a design / interior architecture background. I pay my rent on time and I keep the property immaculately. There is constant damage to the house though because of deferred maintenance by McClean. I have worked with management companies as a tenant and a homeowner and they are truly the worst option for everyone involved.

Where do I begin ? .... This is the second time I have…read morerented through a property management company. Mostly, I have written the check directly to the owner. The first management company was great. "Same day response, two day repair" Obviously exceptions for parts availability and weekends. McClean is a resounding, overwhelming disappointment. What took previous landlords and a management company days takes McClean weeks and in on case months to repair simple things. We're not talking rocket science. A broken kitchen shelf, broken prior to my move in, is still broken. It's going on four months. I should add the fact that I found the replacement part. I printed out the information regarding price and availability. Waiting, waiting, waiting.... When I moved in the refrigerator, dishwasher and garbage disposal were broken. What the heck? Prior to my move in I found the air conditioning not working. One month later, after my scheduled move in, it was finally repaired. It's Palm Springs! Hello? Anybody there? When I moved in I found: Mold in the shower stall and ceiling and plenty of it. Closet light unable to turn on. AC floor register in the bedroom sticking up 3/8 inch and very sharp. Window blinds unable to remain open, sinking down. Unable to open a window in the office area. No lights working over the stovetop. Debris strewn about in back storage area. Unable to unlock storage area. Trash piled around garbage area. Hot water in tub difficult to turn completely off. The collapsed kitchen shelf and etc. What is this company doing? Lastly, the documents claim the unit as two bedrooms. Nope. The second "bedroom" falls short in numerous ways. Unpermitted and illegal addition constructed to within 4 1/2 feet of the property line in the rear. Windows too small for fire egress. One wall measures 4 1/2 feet across, less then the 7 foot minimum. Heat and air are a window unit in the wall, also doesn't meet code for a bedroom. False advertising? Fraud? Not an attorney but if someone dies in that "bedroom" ... look out! I submitted a work order on 9/20/25 for a non working remote controlled driveway gate. It's now October first. I'm still waiting..... Mind you, I'm not paying market value for my place. For the one bedroom + that it is I'm paying top dollar plus a $300 "utilities" charge every month. I've lived in many places paying my own utilities and never came close to $3,600 in utilities for a year and everything was electric in my previous rentals. This unit is a mix of gas (drier, heat and stove) and with the AC being electric. For this kind of rent I should receive top drawer service....it's bottom basement. So, gravy on top of premium rent for McLean. Rent through McClean of you must but get ready to wait and wait with a laughably, tragic sense of communication. Almost every single email and text sent from McLean is sent as expiring. Meaning, it disappears quite quickly. What reputable company would communicate in such a way? When you email...don't expect a timely, lasting reaponse....just don't. Dan