Pretty dissatisfied with this visit to my neighborhood Chick-fil-A. Our wait time was longer than usual and when we received our food, it wasn't the freshest. Very lukewarm and the amount of fries was disappointing. There also wasn't much cleanliness, there was a pretty large spill of water in the dining room area and old fries that were spilled on the floor as well. read more

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I frequent this location a lot. It's seems to be always packed but I think they do a great job of handling the volume of customers they receive in a day. I never have to wait long for my food. The drive though line is always moving. The people who take my order down to the people who hand me my food are always nice and respectable. read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

Maybe because I came close to their closing hour but the service received was not the typical expected service from Chick-fil-A. The drive thru service was not kind and very rushed. However when I got to the window my order still wasn't ready. Food was fine once received but the service received was very subpar. read more

If you want to pissed off then go to this chick fila. I try to avoid coming here and always say I'm never going back but somehow I end up back here and end up pissed off all over again. Horrid customer service. During my last trip I waited 27 min for a salad, kids meal, and 2 chicken sandwiches. They made me pull up and then forgot about me. I try not to leave bad reviews but I'm so sick of this place. Just drive the extra 15 min and go to the one in Austell. It's worth it. read more

Disgusting Experience. A manager threw my food out in front of me before asking what I'd like to do, as I complained that the macaroni container was not filled completely. When she saw that I was shocked, she began to rant that "she didn't want it, so.. I threw it out" to the other employees. Lord, please don't let the Cascade ChickfilA fall off. The energy was so toxic as I had to then sit and wait in front of them for another macaroni, which then, had no crust. Over it! Like why?! read more

Chick-fil-A - No crust mac - Fast Food Near Me - Atlanta, Georgia

Black (Franchisee) Owned. Whenever I'm in this area checking on the Matriarch, I stop by here to get her favorite - the Cobb Salad. Something so simple makes her so happy. The dual lines are never backed up, as the younger set of employees are happily waiting to take your order. + the usage of the hand held devices speeds up the ordering process. I salute the yungin's who are not only working while going to high school, yet have some positive light about themselves while serving their customers. I absolutely enjoy their eagerness in bidding you a good day/night. read more

Chick-fil-A - 03.27.2023. - Fast Food Near Me - Atlanta, Georgia

This Chick-fil-A had no Polynesian Sauce for days straight! I don't know if they were taking all the sauce for themselves to use to dip chicken in, but seriously, this is horrible because I love Polynesian sauce more than anyone, this sucks.These people are clearly trying to take all the sauce so they will go to other locations to make more money, this needs to be acknowledged by all customers. Don't go here no matter if you are hungry, just go to Mcdonald's, Starbucks, Wendy's or Subway. read more

Sometimes the wait here can be longer than normal other than that the food is good, the place is clean and the service is great.

How do you not have Lemonade? Just poor management never heard of such foolishness that's like running out of chicken. Then, they weren't even apologetic. I cancelled my order. read more

The location continues to cut corners ! I ordered a market salad that looks like hot garage! Left out condiments! I am so disappointed! read more

Chick-fil-A - The bottom of the salad ( Market Salad ) - Fast Food Near Me - Atlanta, Georgia

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Absolutely terrible. Slow staff. Waited 20 mins for a large sweet tea. No urgency at all for customers. Very disappointing for a Chick-fil-A. read more

Unfortunately, this is the closest Chick fil a location to my house. Literally an issue with my order every single time I visit. It doesn't matter if I order via mobile app or in the extremely long and slow drive through line. 0/5 read more

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Got totally lost coming through Atlanta and ended up stopping here for breakfast with 2 screaming kids. The food was delivered to our table in a timely manner, it was hot, and the customer service was awesome. The manager came by our table several times to check in and talk to my kids. Everything was very clean, and condiments were stocked read more

This is the most efficiently run fast food restaurant I have visited. The order takers are courteous, the food is good. The place is clean. The customers are respectful of the place as a reflection of the service they receive. read more

By far, the WORST Chick-Fil-A in metro ATL. Horrible customer service & the wait is sooooo long. The workers are so nonchalant & rude, as if the customers are forcing them to work there. I don't even think about going to this location anymore. It's that bad. Black folks, we gotta do better. Parents do a better job at teaching your kids manners and respect & most of all instill good morals. DO NOT WASTE YOUR TIME AND MONEY GOING HERE!! read more

Honestly, I live in this area and I've only had great experiences at this Chick-fil-A. I've been for breakfast, lunch, and dinner. The food is always good and fresh. The managers are kind and engaging with my son whenever I bring him for lunch and he loves the play area. Service is always good. read more

The rating still stands. I have been coming here for a few years, the staff is always pleasant and of the over 100 visits to this location there have been issues less than 3% of the time. Since Covid it has been even more packed, so to keep the drive thru moving they won't offer curbside at heavily trafficked times, which although inconvenient for me is completely understandable. Overall, I will continue to support this location and the wonderful young people who staff it. read more

Chick-fil-A - Drive Thru - Fast Food Near Me - Atlanta, Georgia

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This Chick-fil-A is awesome. Charles is great very energetic manager. The customer service is great and everybody's very attentive.

The Cascade location is the only Chic-Fil location that is close to me.. On several occasions my order has not been right. On today the 30th I placed my order, the young lady read everything back to me as to what I order. When I got to the window my order was incorrect. I got my order and left. Half way down the road I looked at my order which I should have done before I left and it was still wrong. I made a u-turn and went back. I went to the window and I told the staff that my order was still wrong. The staff looked at me very unconcerned and asked me what I order then I told to pull over to the side. The manager comes out and ask me was I okay. I told her no I am not because my order was still wrong but the manager had an attitude because I told her that my order was still incorrect...The Chick-Fil-A on Cascase Road has the worst customer service.. I think that their leadership team and staff needs to take a course in customer.. read more

This location is closest and most convenient to my house, but it is now lost my business for good. I have had both good and bad interactions with this location, including being yelled at in the parking lot by their traffic attendant, but this most recent interaction was the straw that broke the camel's back. I waited about 30 mins in the drive-thru, which is pretty typical at this location to receive 2 combo meals and drinks. When I got back home, we realized that our entire 12 count nugget box was missing, and I received some sort of tea and juice combo drink instead of the sweet tea I ordered. I called the location to issue a refund, and when I spoke to the leader on duty, I was told that I could come back to the restaurant tomorrow with my receipt to receive the refund. She told me twice that they were closed, even though I had called right after 9pm (they don't close until 10pm). I stated that the Chick-Fil-A website stated to call for a refund, and she said "absolutely not, that is not how we do things." I stated that this was very poor customer service, and she actually had the audacity to hang up the phone on me. She didn't speak another word and just hung up the phone. I did put in a complaint with Chick-Fil-A corporate, received an email response, but I haven't heard back from anyone else regarding my refund or any further next steps, and it has been almost a week. This location has lost my business due to several poor interactions, but being hung up on by a manager was really just the icing on the cake. Poor customer service, slow to fill orders, and uncaring to any concerns you might raise. This store needs better management and training. read more

Why can't we get Good Customer Service at the Chick Fil A in our neighborhood. Cascade Rd...This review is for Chelsea (who took my order) TERRIBLE! Didn't speak, robotic and monotone took my order with attitude as she talked to the "other car" that her friend was in. I asked her to scan the app met with I believe a lip smack. Why??? This freaking Chick Fil A there is nothing cheap on their menu. What sets them apart is customer service. Plain and simple... Do Better!!! read more

Worst location in Atlanta. Every time I put in a mobile order and go on the inside, I have to end up waiting for at least 10-15 minutes ( even when it says my order is ready). And almost every time I order from this location my order is wrong or they forgot something. read more

Curbside pickup wasn't available today and the parking lot was so packed I had to park on the street and walk up to get my mobile order. Once I made it to the door I had to wait 10 minutes for a salad. I was frustrated cause I was on my lunch break and I didn't notice that I was missing my salad dressing until I got back home. read more

Meal was fine. Only issue: how is it curbside pick-up/delivery but you have to walk up to the door to retrieve the meal?? This just leads to congestion around the door. Hopefully this is a temporary situation. read more

The first time I went my order was wrong this is the remake and it's horrible my order was wrong again I will not be going back read more

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Worst location and service. Drive thru workers would rather lean against the wall and talk than take orders. The food always has a soggy texture. Go to any other Chick-fil-A and not waste your money here. read more

Its rare chickfil A messes up your order but to spend $60 for doordash, im very dissapointed that one of my drinks are missing and the others are just not what I ordered. Omg I could cry. read more

My carryout order was delivered promptly during lunch rush. Staff are courteous and welcoming. The fries were HOT and SALTY. YUM!

I went inside and ordered my meal and went home without checking the sandwich, because the reputation of chic-Fila always has meet the standards of good quality food. unfortunately do to the lack of consideration and poor food handling and unsanitary conditions I found long pieces of hair wrapped in my food and around my lettuce and bottom bun . It's clear that they don't follow procedures when it comes to wearing hair nets and I'm sure most the food is probably cross contaminated because if their this wreck-less I can only imagine how the foods being prepared in the back and temperature holding time and stored . I will be calling the health department in this location it's no excuse to have this type of inconvenience. I called and got hung up on and also left a message . The workers are unprofessional, emotional, and poor etiquette . Yes people will still buy their food but hopefully rethink when they see this latest review go to zaxbys . read more

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Pros: The delicious Chick-fila food. The accuracy of my order. The politeness of the cashier at the window and the one that took my order. Cons: Speed of service in the drive thru. This location is extremely slow on weeknights around 8-9 PM. I have tried this location twice and it took about 20+ minutes to get in and out both times. I do not like the parking lot's layout. It requires you to make a complete circle around the building and then get into the drive thru line. I have not tried going in because I am always with my two year old, and need the convenience of the drive thru. However, the convenience factor diminishes , when I have to wait for 10 minutes just to order and then another 10 to 15 to pay and receive the food. I guess the good thing about that is, I will be encouraged to cook dinner. Overall, it is okay, but do not go if you are in a rush. I hope they work out the kinks because it is pretty cool to have a Chick-fil-A nearby rather than driving to the busy Camp Creek area. read more

We are Chick-fil- a ers and this location continuously falls short on timeliness. In restaurant pick-up - fail. Order ahead, pick up curbside - fail. Not sure if it was this particular night we went and it was just super busy, but we waited over 15 mins curbside for our drinks, then food came out a few mins later. Gonna stick w/ the Camp Creek location. read more

Where do I begin. What is the point in having an app for faster service to place your order ahead of time but you turn off curb side pick up... WTF!!! Where is the convenience??? NEVER AGAIN!!!! read more

The worst chick fil a in Atlanta. Use this restaurant to cater company events and this month was schedule for delivery 11:30-11:45am. Driver showed up at 12:05, boxed lunches they refuse to put in the boxes even tho I request that and they have done it in the past... it's also tasted gross and old..... like over friend chicken sandwiches. Pretty unacceptable... especially when I spend $500+ dollars on an order. read more

I would love to give them a 4 star rating because I really do love the food, but their service leaves a lot to be desired. Since the pandemic, I've mostly ordered through Postmates or UberEats. I have NEVER had a correct order delivered. Either they've left off an item completely or I don't get the sauce I asked for for the nuggets, or the extra pickles. There has been something wrong with EVERY order delivered for the past 2 years. I'm sure UberEats/Postmates is tired of giving me a credit when I order from there. How hard can it possibly be to double check everything in the bag against what was ordered? Please do better. read more

Worat Chick-Fil-A experience ever! I gave this place more opportunities than it deserved to get it right. First time very slow and average customer service Our food was missing part of what made us come to get the food in the first place. Second time we are missing toys for the kids after specifically requesting them, and our food was lukewarm at best. 10/10 do not recommend this location. read more

I would order on the app for this location because if you don't, your order will be wrong. This is the 2nd worst Chick fil A I've been to (the first is the location in Camp Creek). The portion size of the small and medium mac n cheese is the same, They don't offer curbside pick up, the employees seem like they hate their job, etc. This location gives CFA a bad name. read more

Very disappointing.... Make the extra drive to south Cobb. They do not take your order properly . The experience was horrible.

Usually I give Chik-fil-A it's credit but please get the orders and portions straight... Every time I order a side of medium mac 'n' cheese I'm given a small cup and charged for a medium size. *Not right and bad for business.* When this place is consistent it's good! This is not the response or the same behavior from other high ranking locations. Who is the owner of this place??? To the corporate office or the franchise owner::: Pay attention to your business and fix what's needed. read more

Piss poor don't go there they half ass everything they do to my shake to the food and the manager doesn't care he rather talk to his friends then help a customer Sincerely an unsatisfied customer read more

Possibly the world's slowest and most non professional chick-fil-A. Horrible. Customer service, horrible. Food, horrible. Employees, horrible. There's no way that corporate comes to this store and they pass. The chicken was soo greasy and nasty. I had a mobile order and I still waited for 25 minutes inside. Horrible. That's the only word i can use to explain it. read more