Golly, where do I begin? Of alllll the Chick-fil-A's, in alllll of the world, THIS ONE is absolutely THE WORST. Hate how stupid the staff is. Hate the disgusting arrogant attitude of the management. Hate that it's also the SLOWEST Chick-fil-A in the world. Can't get a soda in a plastic cup instead of nasty styrofoam, because that is "against policy". Can't get my hash browns crispy instead of soggy, because that also is "against policy". Can't eat the biscuits here unless you have four hands because WITHOUT fail, they fall apart while you do it. I have never once gotten a biscuit here that was worth the trouble of eating. You guys always SAY it's your pleasure, but that CLEARLY does not include serving your customers correctly, because management definitely does not care what the customers want. WHY CANT YOUR STAFF MAKE BISCUITS THAT DONT FALL ALL OVER MY CLOTHES AND INTO MY LAP WHEN I TRY TO EAT THEM, Chick-fil-A??? I'm a Pastry Chef, and it isn't that difficult! And fyi- when someone asks "how is the egg cooked?", the answer is NOT "folded". If I ask whether the egg is scrambled or fried, "folded" is not an option. Please educate your employees. Meanwhile, I will drive out of my way to the next closest Chick-fil-A, because honestly, it isn't worth the frustration to do business with this one. read more

The customer service and food quality and size portions are always good at this location. The restaurant and restrooms are always clean, too. read more

It's a Chick-Fil-A. I really don't think a review is warranted. Everyone knows what they are getting when it comes to food. However, I only gave them three stars because the parking lot at this location is a disaster due to their drive-thru lanes. It's impossible to drive around their building to exit because the drive-thru lane blocks traffic lanes. Horrible design. Bottom line - Good food. Horrible parking lot. Bon appétit. read more

I stopped earlier today for lunch and found small pieces of plastic in my meal. I've never had an issue with this location but will now have to inspect my food better! read more

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There are not enough positive reviews for this Chick-fil-A, so here is a 5 star review! This CFA is probably one of the busiest you will see! The line of cars is always to the road, but they move you through quickly! It is VERY rare that I would ever get a wrong order here ... in fact, I think it has maybe only happened one or two times ... The employees are friendly and everything is always fresh! Pro-tip: during COVID, if the line seems too long, pull into one of their curb side order stations! The wait is slightly minimized and you are able to customize your order a little more than what you might be able to do in a drive through! read more

Chick-fil-A - Spicey Chicken Sandwich (can't forget the extra pickles!), Large Fries, Large Coke! - Fast Food Near Me - Baytown, Texas

Planned a catering order and they got it out to me 45 min late with a smile and no customer service.

NEVER going to this location ever again. EVERY SINGLE TIME I come here they get my order wrong or they completely forget to put a meal that I paid for in my bag and I don't realize til I get home. They say on the phone you can't get a refund for the missing meal over the phone you would have to come in. Well I can't do that. It's bulls***. The other Baytown chicfila never gets orders wrong or forgets to put your food that you paid for in the bag. If I could give this location negative stars and shut their business down completely I would. And when I say every time I order from this location they forget to put all of my food in the bag- I mean EVERY SINGLE TIME. These people are so incompetent, or they're stealing the food for themselves and eating it thinking you won't notice your missing food. Disgusting. read more

Haven't been to this location in a while since they opened the John Martin one. But this location is so slow, they forgot my fries & didn't realize until I got home, so I had to drive back wait in the drive thru line again. At the window I let the kid know they forgot my fries . He told the manager inside my name and the make & color of my car. Didn't find my order to took longer by asking for my ticket, like yeah I'm going to waste my time and go out of my way to go get fries for free ? Meanwhile there's a long hold & wait behind me like $2 of fries THEY FORGOT to put will be a big loss to their company. Waited a long time just to be given fries they forgot. Don't come to this location read more

This Chic-Fil-A Has Been By Far The Worst One I Have Been To In Houston Tx.There Was A Family I. Front Of Me When I Walked In.I Waited My Turn Before I Could Make My Order The Young Lady Said Someone Else Will Talk My Order.Must I Remind Yu That I Am AFRICAN AMERICAN FEMALE.She Was So Rushy I Wasn't Sure I Wanted And More,After She Took My Order She Said"Will There Be Anything Else SIR.I Looked Behind Me To Make Sure She Was Talking To Me I Told Her That I Am A Lady.She Said She Didnt Say Sir But Sir Dont Sound Like Maam.So I I Kno What I Heard..That Was Just Rude.Because We Live In A World Where Ppl Take This Very Serious And I Dont Think She Even Cared Because At This Point I Feel Discriminated She Was Being Funny Because She Just Laughed It Off Like It Was Nothing.I Feel Bad Because If She Did It To Me She Probably Did To So Many Other People.My Family/Kids And I Will Never Eat There Again. read more

Chick-fil-A - Fast Food Near Me - Baytown, Texas

The service was fine but everytime I go they seem to get my order wrong, not sure if it's the location or the system they have. other than that the food was good read more

Amazing customer service. Every time I come here I am greeted with a smile and made to feel at home. They deliver my food directly to the table, and the order is always correct. Good clean restrooms, and a playground for the kiddos makes this our go to spot for fast food in Baytown. read more

Went to cfa Baytown earlier and ordered to-go inside . Super slow service . My three meals were crammed in to one bag with all the sauces on top . I usually trust cfa restaurants to not have to check my order but apparently at this location I do. I called twice to speak to someone about the amount of fries that were given in both large orders and no one answered . Haven't heard anything back from the message I left. Being a former cfa employee I know this is not right at all . read more

Chick-fil-A - Large fries - Fast Food Near Me - Baytown, Texas

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I'm always craving Chick-fil-A on Sundays. PROS: --- This location always offers amazing customer service. I've been coming here for years now but just recently had a small mixup and they took care of it right away! They also gave me a cookie for my troubles. --- Keep an eye out on their specials! Sometimes they offer a free chicken biscuit, free breakfast, free drink, you name it. You just have to be on the look out. CONS: --- With this being the only Chick-fil-A in Baytown it is always packed, especially during lunch! So be prepared to wait. --- Parking lot can be confusing. It's a big circle so make sure you're paying attention so you don't run into anyone or have anyone run into you. --- It's closed on Sundays - but that's everywhere; after all, it is a Christian-based company. read more

Chick-fil-A - Spicy chicken sandwich. I ordered regular. They took care of it. - Chick-fil-A: Baytown, TX - Fast Food Near Me - Baytown, Texas

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I like this location. I have no complaints dining in or drive thru, they are very professional here! The drive thru is very busy but they get you taking care smoothly!!! Employees & manager's are very friendly every time you come here! Everything I have tried here was delightful!!! I highly recommend this place to everyone!!! read more

This Chick-fil-A goes HARD!! Errrrything at Chick's is good as Fck but to me them Chicken Biscuits go tha HARDEST, from scale 1 - 10 sht is dime peice!! Tha wait there is never long and tha employees {witch is alot} are all polite and professional, seem to be well trained. They also have play thing for birthday party's or for your kids to play in. Mann, on tha cool they on top of they game for fast food restaurant ! So that's why I gave them Five Stars and would recommend stopping and eating here. read more

Chick-fil-A - Family - Fast Food Near Me - Baytown, Texas

I ordered a 12 piece nuggets and this is what I got! The fries were nice and hot, but very disappointed about the the size and amount of my nuggets. read more

Chick-fil-A - Fast Food Near Me - Baytown, Texas

No matter how long the line is, this place is always the perfect picture of efficiency and courteous service. While I'm not as much of a fan as many teens and young adults are, this place is pretty solid. Also keep any eye out for the complimentary breakfast items! It seems that they have understood that the e-mail RSVP for free breakfast is a bit much, and they have reverted to simply showing up. Isn't showing up half the battle? read more

Many of the people working the drive-thru are not wearing gloves. They are taking your cards and cash and handing back to unless you refuse service. read more

Fast and courteous! Clean and food is always hot! They've opened up a new location on N Hwy 146. read more

Today I had a super super bad experience with the catering coordinator here. Not only did she basically blame me for my order not being ready, she was extremely extremely rude and unprofessional. I've always loved chick-fil-a and have always been super happy, but today completely turned me off. It's the school year and sometimes I will go through the drive through twice a day, on top of catering for parties, football, etc.... and now I don't mind driving to mont belvieu. And on top of that my pick up order wasn't even right. No good. read more

This some BIG FACTS.... yooo, ima keep it real.. this Chick-fil-A never disappoints.. fast service, good food, and friendly faces.. it's like the bucees of fast food.. you can't compare any other place to it.. I get mad because I'm in line less then 2 minutes.. like how?? Even though they get my name wrong sometimes the genuine smiles always erase my negative emotions.. like hey if you want to call me Tom it's fine I'll be Tom.. for the rest of my life.. now hand over that chicken sandwich.. Nah but fr fw this place. read more

Chick-fil-A more like Chick-fil-Yay. Haha I love their lemonade and well almost everything else and always have the best customer service read more

Chick-fil-A - Fast Food Near Me - Baytown, Texas

This is one of my favorite Chick-fil-A's in Houston. The service here is impeccable and timely. They are quick to refill drinks and provide condiments. Also, they have the curbside pick up which is a lifesaver when I'm on a quick lunch break. Excellent food and excellent service! read more

Chick fil a is a fAst food business I can go to and always count on great customer service, And fresh food. I went through the drive through close to lunch time, and the lines were extra long. I can guarantee you I was out of there in less than 5minutes. I was greeted with a "hello" and a smile at the window. They make you feel like they genuinely appreciate your business. My food was hot, and my fries were fresh! I will forever go back here!! They have some great lemonade!!! And read more

This Chick-fil-A, as others I've frequented have been first rate... Customer service is excellent, low wait times, and great tasting food.. Overall, a most satisfying experience , and would highly recommend... It's understandable why this place has a huge following... read more

Don't get me wrong and I know this doesn't apply to all employees here but the last two days in a row I've come to this location they made me and my wife feel like a burden the first time was understandable people have their days.. however coming back again to the same treatment was a let down. (On the bright side) I would rate this place 5 stars because the food is amazing! I just wish they would put the more passionate people working drive thru. This place is known for its awesome customer service. I wonder what's happened. read more

I've been observing this place for about 6 months now. The customer service is definitely paradigm and makes anyone with lots of stuff in their mind or really busy have a place to just wind down besides going to Sbux. All of the team members are fantastic, but I have to commend some of their staff since I've watched those who really go out of their way to help not only me but other customers: Roxanne, Michael, Danielle, and Steve (?) and Zachary (?). I do have one comment for improvement though; learn to forgive each other and try to help each other even though it gets busy - you are there for your customers, and you are all working as a team so learn to build each other up with your WORDS and don't put each other down especially when you are at the back in the kitchen or on your break. But otherwise, keep up the work. I work for a company system that values customer service. These young men and women (after college) would be a great addition to our company because of their interpersonal qualities. Aside from their fantastic food that is juicy and not too oily, these are qualities I look for: Eye contact Mannerisms, Accountability Leadership Compassion Respect Honesty Integrity Excellence I rarely give 5 stars, but this should suffice as my summary. read more

Stopped in for lunch today, we almost walked back out because it was packed, but the employees here are so efficient that they quickly took care of the large crowd. We had a party of 7 and we received amazing service. The employees checked on us several times to make sure we had everything we needed. They brought us extra sauces and even refilled our drinks without any hesitation. The manager, Lowell, is awesome! He took the time to greet us and talk to us about our visit. Once he found out we came from Vegas for the Junior Olympics he congratulated our daughter and treated her (and us) to a delicious cookie. The food was as expected, very good! But what made this place stand out was the excellent customer service. read more

Always hot and delicious food . With the friendliest service! Fastest drive thru in town.

I go to this location every morning for the same breakfast. This morning after getting my yogurt I got to work opened it and the strawberry's were disgusting and the yogurt part was uneatable! This is unacceptable and can make people sick!! Don't try to sell spoiled or old food that is NOT OK!!! read more

chikfila never forgets items in my order unlike most other fast food. with other places i have to almost expect there to be something missing. read more

The mac & cheese was really gross it tasted like something was missing and it was really sticky and soggy and they were out of chicken nuggets so we had to get chicken stripes those were really dry the only good thing about it is the drink which I got half lemonade and half sweet tea and I couldn't even taste the tea i've had that before and they have divided it very well before The other items I was just trying it out for the first time and I am going back to my normal meal from here I hope to come back to this place they gave us so much unnecessary sauce too and missing was missing a straw . read more

I like the food here pretty much but I came to 2 gallons of unsweetened tea and was totally ignored. I sat at first then I just stood under the pick up sign... wasted about 30 minutes for a couple of gallons of tea. Seriously... I know I could have stopped someone which I will do after writing this this review, but I shouldn't have to. read more

Chick-fil-A - These people ignoring me. - Fast Food Near Me - Baytown, Texas

I think all the workers permently smile, like...even in their sleep. Super nice peeps.

Went in in the am. Terrible service. Waited 10 minutes for my food. Got my money back. Wont be going back to this one.

Usually love going to chic-fil-a but this one the employees aren't as helpful as most others. They can and can't do this never had a problem with my food but today I did and the attitude and demeanor was wrong. Grilled chicken was burnt avoid if you can. read more

Good food like all chicfila restaurants. Just don't be on lunch and expect to get in and out of the drive thru in a timely manner. I love the fresh lemonade! read more

LOVE THIS PLACE!! The employees are so nice and excited to work there. The service is fast, & the food is wonderful.

These people just get it right every time. Great workers, high moral, delicious chicken. I do wish they would not sound irritated when I order a lunch item at breakfast time. read more

All went well. Staff was kind and actually call me sir and said you very welcome. The lady that helped me was in a great mood. I also got my food in no time. Great job guys. read more