We have been customers of this location for 7 years. In the past, the meals have rated a 3.5 average. Our most recent experience was a delivery that was a very bad experience. The driver was standing on our porch with a brown paper bag that was dripping liquid profusely onto the porch. The bag was falling apart and I had to place a bath towel under it before bringing it into the house. The food was between cold and lukewarm even though it arrived at our house at the promised time. We had a total of 3 items, all cold and it was right at $50.00 with delivery and tip. It was not worth $15.00. read more

The food quesadilla was totally overcooked. Actually, the tortilla was burnt and smelled like it. No cheese at all. Attempt to contact the restaurant but no one was available. I was redirected to customer service serval times with no resolution. Very bad customer experience read more

I always get extra dressing with my salads and never been charged. Okay that's fine charge me but I was charge for 4 sides..(not a extra dressing ) 1.60 for a cup that's not even half way full, that's the only reason why I ask for extra. I just think it's ridiculous to pay 6.40 for dressing cups that aren't even all the way full. Also employe was upset because I asked him to get cilantro for my salad smh do better chipotle and be consistent read more

Chipotle Mexican Grill - 1.60 for this ?! - Mexican Near Me - Baytown, Texas

The quality in food for which chipotle prides itself on is lacking at this location. The chicken is either too many big pieces, chewy and often times grainy. We've given this location many chances and they have screwed up our orders on multiple occasions. Often times one or two of the items is located in one section of the burrito or other items are too much. For example I ordered a burrito bowl with sour cream; it appeared that they were very heavy handed on the sour cream. Burrito tortillas are hard by the time we pick them up and bring it home to eat - which is about 15 minutes difference from the time the order is ready and consumed. For the price, I would go elsewhere- chipotle is losing its touch! read more

Menu is just like all other Chipotles. Servings are a bit smaller than others, but they always give more if you ask. I've only experienced a line once and they have plenty of parking! read more

The chicken was dry and stringy. They chopbit real tiny, thinking it will make the dryness not so noticeable. Terrible.

I came here for dinner. This was my second time within the month to come back to this location. The food is fresh, hot and delicious. I ordered a chicken bowl and a steak burrito both with guacamole! The customer service was friendly and patient. Inside the restaurant atmosphere was relaxing and clean. read more

WAS one of Mr favs til today! Tried to order a quesadilla (as I have forever) in store, but today the manger said no or I would have to get in the back of the line bc it would take too long. No sir! I been in line behind at least six people! I explained to him I been getting this for a while and was never told I couldn't. He said he would do it but I couldn't order anything else! What? Ok.... RUDY!!!Nvm. I decided to leave and said I would report this to corporate. He said he didn't care n they wasn't going to do nothing( which is probably right). So on that note they went from seeing me n my fam twice a week to zero. I spend my money on 146!!!! read more

I couldn't eat anything with jalapeño, which was a lot of the options, but Megan and staff was so sweet to me and helped me figure out what to eat with plenty of sampling. Then Megan went all out and even made me my own special guacamole with no jalapeños! Best staff ever! And a special thanks to Megan! read more

I ordered the same meal in store that I usually order online at the Baytown location and was overcharged. I brought it to the female cashier's attention, she couldn't explain to me what I was charged for, I showed her the usual price it is when I order online for pickup at the Baytown location for the same exact meal, she then called a male over who proceeded to try to refund me something without explaining what he was refunding and when I asked for details on what he was refunding he felt the best way to communicate was by speaking loudly at me because I asked him to explain what he doing. I understand those individuals do not reflect the franchise but they are a representation of the company and what customers will have to deal with when trying to order and pay for a meal. I no longer recommend this location due to them overcharging in store for the same exact meal you can order online to pick up at the same exact location for the correct price as listed online. My order is usually $16.67 with tax included, but this time my order was $22.62 although I always order the same thing. read more

I enjoy the rice bowl, at times... The meat portions vary greatly, and such is quite disappointing. There are also times that the rice is a bit gummy. However, the ingredients seem to be fresh and continuously replenished. Be careful because while one item seems pretty reasonable here, your tab can add up if you're charged for everything on the side (guac was over $1!). When that happens, I really don't see much difference in Taco Bell as this really is fast food, no matter what their motto is... read more

As an east coast girl, I loveeee Chipotle. All the ingredients are fresh, the seasoning on the rice and the chicken are amazing, and the combination of everything is delicious! This Chipotle is no different. I also love that this place does NOT skimp on the ingredients - and on top of that you don't get charged for any extra ingredients except meat and guac! I will say though, this is not the place to order the off-the-secret-menu quesarito (burrito with quesadilla as the outer layer). First because they won't do it during lunch because it takes too long (potentially reasonable), and second because they charge you $16 for it (completely ridiculous). The burrito is $6.75 and the quesadilla is $6.75 so I'm not sure how combining the two costs MORE than getting a whole burrito and whole quesadilla separately (if anything you save them a tortilla). Anyway I know another Chipotle does them for $11 so definitely going there for the quesarito instead. Anyway - this is still a Chipotle so the food is great and the service time is even better! Perfect spot for a quick lunch break - even with the long line! read more

Chipotle Mexican Grill - 2/3 done. 1/3 still left to go. So much food! - Mexican Near Me - Baytown, Texas

You would think I would learn my lesson but nope! I gave chipolte another try and took my sister right along with me! Mind you this the second time I talked her into it only to for her to be disappointed again? Why oh why oh why...can you guys not keep your food hot? How hard can it be? Really! Not asking for much? Heck warm would tickle me? We both ordered a bowls and for 12.95 I got screwed big time! I don't like my salsa and guac on top so I asked to have it on the side? Big mistake! Not realizing and not being toward I would be charged for a small quac! Would be nice to be told but ok! What's not ok is to give me 2 tablespoons of steak and 2 of chicken which I was charged extra for which I knew but don't give me a total of 4tb of meat along with 2 tb of rice and get this! A sprinkle of cheese? When I asked for a bit more the gal was put off! Again a little sprinkle? Ridiculous! My sister she got a different gal and hers was a bit better but it was COLD too! Meat, rice, beans all of it was cold! Plus she was also charged for quac too? And charged for ex chicken she didn't ask for nor did it look like a lot? She asked for a tortilla and never got it? But boy the next group of people got huge burritos and bowls filled with fresh hot meat/food! Yup! We set beside the line you order and got a look at just how bad our meal was compared to what they got! And finally with 5 people on the line for the food to be cold and almost empty and messy! New store and it just seemed messy! Not a good look Chipolte! And definitely not the way to do business! Our bill was 43. Dollars. Too many choices to dine out with excellent service and quality control to give you guys another chance! read more

At this location they gave the smallest portion of guac I've ever seen. When I asked for a regular amount they said this was the "standard" portion size.. never heard this from any location. If you pay extra for guac you should get what you pay for... I don't understand. It was like2 tbsp... the staff was chill the place was clean they all wore masks. read more

I've stopped in here several times since their opening. It's always a nice place to grab a quick bite. Always clean. Most of our visits have always had fresh food (although the peppers/and onions are always looking so sad and old!) Looking back, the only time I had a small issue, was the guac wasn't mashed properly and I had huge avocado chunks in my cup. They were quick to give an apology and some of a new batch. Chipotle is a restaurant we always guarantee a good meal and we've been to several nationwide. This is our closest location and we love to stop it. read more

For $23 you would expect more than a pinch of meat, stopped in for the first time today and I won't be going back. Save your money and stop by Luna's for a better dining experience and fresher food. When I asked for more meat since I was only getting meat and rice the women gave me a dirty look and pinch a little bit more. read more

I love their burrito, simple but taste good. Nice place clean and good spot for hang out with big group. read more

Chipotle Mexican Grill - Busy lunch - Mexican Near Me - Baytown, Texas

The food is great! The few times we've come to this location the line has been quick. We love it!

The food is great I just really HATE the new way they fold their quesadilla. I love the old way sooooo much better. The new way it to thick

A friend and I ate their for lunch on Friday and ended up sick. I gave them a chance that won't happen again at any of them

I love the food, but I hate these dining rooms. Feels more like a prison cafeteria than a restaurant. I get that y'all are going for a modern type style but it really just comes off as prison industrial. Keep the menu change the look. read more

This is by far my favorite chipotle. They are nice people, clean environment, quiet and professionals. They gave me so much food that I had to struggle to finish it. I felt that I got my money's worth today, unlike other chipotles, they actually I know the meaning of taking care of their customers. Thank to all the staff for their kindness. read more

I decided at 9:50pm that I wanted Chipotle..so I ended up sliding in at 9:55pm, a few minutes before closing time. I assumed and accepted that I'd be met with unfriendly employees along with food that wasn't at it's freshest state. Turns out when you assume..you make an ..you know the story. Instead I was met with the friendliest gentleman who asked me how I was, how my evening was going, etc. He also have generous servings of everything! The cashier was also equally as friendly. I took my food back to the hotel down the road..and it was just as fresh & delicious as always. I couldn't even finish my meal because that guy gave me so much. Highly recommend this location! read more

Most of the bad reviews here are from people that have never been to chipotle & compare it Taco Bell & free birds which is ridiculous because you are comparing a 5 star hotel to a dingy bread & breakfast inn. Chipotle has high quality, ethically grown/raised ingredients hence the higher reasonable price. I go to this chipotle on the reg, employees are very nice, and they don't skim on proportions at all! read more

I ordered the steak bowl and at least 1/3 of the meat was too tough to chew and eat. Very poor quality. I showed the manager, a short young man, told him the meat sucked, and he just walked away. If you want quality, this is NOT the place. I will never again eat at a Chipolte. read more

Not bad food here. Good amount of food everytime in go. Ingredients are fresh for the most part. Like the fact they use local when they can. Nice outdoor patio area. One thing to make sure to try is the chips. They are salted and have a hint of lime taste. read more

The place is usually kept clean, staff are friendly and service is quick. The food is usually prepared fresh, unless you're dining in non-peak hours. Other than that, good healthy choice to eat! (Just go light on the sour cream and cheese) read more

Great place to visit after a workout, food is really good. Line is never really long. I would highly recommend it

I truly most Chipotle restaurants, but the one in Baytown, TX is just Meh. Their Guac is 'horrible' NEED SEASONING. Honestly, their entire menu is missing something. Not seasoned properly at all; pretty much bland. Needs work, please. Also, their margaritas are not crisp & delish, like others. Honestly, I believe they need more training on seasoning their food (especially guac) and learn how to make a serious margarita. read more

A restaurateur location? I can remember when Restaurateur meant incredibly high standards. Steve did the right thing by firing his low performing co-CEO, but Steve's new standard has become "everyone gets a trophy!". You don't reach great heights by lowering the bar! read more

I have always received good service. So tonight we decided to order on line. We paid for extra toppings and ask for some to be left off. Well none of it happened as ask. We actually paid for more than we received. We should have opened each order to see that it was correct. We had to ask for the chips. If they would have been really busy I would not be upset. But hen we walked in they were only busy playing around. Lesson learned-- don't order online unless you check each order before leaving. read more

servers were rude, burritos were not warmed up enough, and I when I went to take my six year old to the restroom they threw her FULL unfinished plate away in the trash. and when I asked the employee where my food was, she just looked at me and said oh, people leave stuff behind all the time. no apology, just yelled to the girl behind the counter to make me a new kids meal. wow. thanks I guess. plus they had NO IDEA how to properly wrap a burrito, when I opened it up everything fell apart. disappointing experience, sad because the one in san Antonio was awesome. read more

I have to that this Chipotle experience was very rude. We went up to tho lady and asked for our food. She had a very rude tone. Like why do you come to work if you were mad. I swear I hate people like her. Next time I'll bring it up with the manager of it happens again. This has been a bad. Food was ok. read more

I have been to several chipotles around Houston and this one tends to cook everything with so much oil!!! You can actually see the oil glisten off the rice, the veggies and the chicken. After eating a bowl, I am left with a thick oily residue in my mouth and throat and get sick to my stomach about 1-2 hrs later. I have to rinse my mouth with water to get all the oil out. I'm a health nut and was hoping chipotle would be a healthy alternative in Baytown but after eating there I'm not so sure anymore. Going to bring my lunch for now on. Hope you guys read this and consider using less oil. read more

I like the food at Chipotle, but as I walk into the Baytown restaurant I get angry. Every time I either pick up trash going in or going out. I asked the restaurant manager if someone could go out and pick up the trash and she said ok. They were not busy and the servers being the counter were standing there talking. After eating I went out and picked up the trash and I bet it took me less than 5 minutes. I told the manager I had picked up the trash and she said thank you. I will not go back to the restaurant. I am on a committee called Keep Baytown Beautiful and there is no way I can walk by their trash. This is what our committee does for the community. I do not consider them community friendly. read more

This Our favorite restaurant. My daughter and I go there almost everyday and the customer service is awesome. One night I forgot my debit card at home and I sat in the car looking for money. I found enough to get half of my order. I jokingly told the manager, Stephanie Cerda, and she gave my daughter and I a complementary meal and some buy one get one free coupons. I was so grateful... I love CHIPOTLE!! Thanks from Beverly and Tamia.. read more