When traveling from Nashville to Maryland or vice versa this particular CFA is always our main stop, especially in bad weather. This place runs like a well oiled machine every time we stop in. Very clean, efficient & safe environment for a Mom of three traveling solo. As a parent I'm so grateful their playground is open. Also the food is always delicious, hot and they're very generous with the dipping options. Chikfila sauce reigns KING! The staff is absolutely wonderful and kind as well! I was chatting with the young gentleman toward the back of the playground and he gave my three Littles a gift each and all of us dessert's cards! read more

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By far the dirtiest and worst service chic fil a I have ever experienced. Several employees watched a huge line inside and finally opened a second line. Place was not McDonalds dirty but fat dirtier than any other I have ever get been in read more

Takes a bit of work to get to this CFA. You have to want to go here. And judging by the crowd at the drive thru and inside, lots of people want to go here. Despite the terrible lines, we were in and out very quickly and our food was perfect. Waffle fries and lemonade for life!!! read more

This is our favorite Chick-fil-A to stop at when we travel through town. The owner Josh is always so friendly and the team just really seems to love being there. We stopped for breakfast this trip and our kids devoured the minis! Anytime we stop the food and service is always wonderful. Great job Chick-fil-A team!! read more

Chick-fil-A - Us outside the Chick-fil-A! - Chicken Shop Near Me - Bristol, Tennessee

Is a sad day when you ask if the ketchup and mayonnaise you requested is in the bag and are answered with yes, only to find out that was not the case... Also had an under-cooked/tough nugget in one of my chicken minis. This was honestly a disappointing visit. read more

Food was fresh, hot, and properly prepared. Excellent service, great location that was easy to find with a large drive through area!

Good food as always but slow slow slow, Every single time I come it seems like I have to be pointed to the parking lot to sit and wait for 5 to 10 minutes read more

First time ever at a Chic-Fil-A that they wouldn't let us order a Cool Wrap without chicken. Worst customer service.

I visited this location on Sept 1st. The drive-thru service was unusually slow and not a lot of cars were present. No condiments offered or supplied; the lady at the drive-thru was not friendly. Definitely an off day and not the norm for Chick-fil-A. read more

Extremely nice employees food was perfect just like I ordered it. Sorry I didn't make the ice cream though

I called ahead for a bus trip and the staff could not have been nicer or more helpful. Wonderful food, kind staff, clean bathrooms - exceptional experience. Thanks for the great lunch! **we actually stopped BACK in this chik-fil-a on our way HOME and they were just as kind the second time. Plan ahead and give them a call for big parties. Easy bus parking and really excellent staff. read more

Chick-fil-A - Chicken Shop Near Me - Bristol, Tennessee

Chic Filet at The Pinnacle I used to eat at a lot til I saw one girl Ellizabeth was her name was rude to her fellow workers. She has a bad attitude. That's twice I've seen her talk down to fellow employees. She is the only one there who is rude. read more

We were driving home from a weekend trip, and stopped here for lunch. It was chaotic as a group of 14 people had just arrived. We ordered two gluten free sandwiches - one club and one regular. They forgot the bacon and cheese on one of the sandwiches! We didn't realize until we were in the car. The salad I ordered was fresh and the grilled chicken was tender and tasty! Bathrooms were clean. Please be sure to check your order before you go! read more

My husband and I stopped in your Chic FIL a at the Pinnacle in Bristol TN. We had driven several hours and we're only a little hungry so we just ordered the 30 nuggets to go . We were staying at hotel there close. We were very disappointed and dissatisfied with the order. It looked the leftovers and crumbs were just throwed in the box. The cost was around $17 and we were not satisfied at all. They didn't even look like whole nuggets. Will NOT visit them again read more

Sick from salad. Tried to report in the event others become sick. Manager was rude and unprofessional for reporting. Did not apologize or offer to reimburse for the cheap kale salad. Need to train employees. Food borne illnesses can happen even at Chick-fil-A!! read more

Recently I had placed a catering order with the closest Chick-fil-A to my residence, Exit 7 Bristol VA. I placed the order online, paid, had an email with the confirmation and a pick-up time of 9 pm. Called that evening at 8:35 pm to see if ready because I was in the area. I was told by the young lady that answered that the store closed at 8 pm, and they did not have my catering order, then the shift manager also told me that they must have overlooked my order, and there was nothing she could do. So at 8:45 I called the Pinnacle Chick-fil-A, and Megan and Cassie were so kind & helpful! Megan agreed to quickly get a nugget tray ready for me to pick up by the time I drove out there. They went above and beyond, and even gave us free cookies - the best ever! - because of the trouble I had experienced with the other Chick-fil-A. Needless to say, Pinnacle Chick-fil-A, Bristol, TN will be the only one for me! Thank you Megan and Cassie! read more

solid food but the classical music they play scares me! will keep coming every week tho

So it's veterans and I take my boy to chick fil a and they have a free sandwich advertised for veterans today. Being a veteran I walked in and asked for the sandwich. They proceed to tell me that they opted out of the free food for veterans. Well then my son says they must not like people who fought for their freedoms. I couldn't agree more. Gods chicken isn't for those who have fought. 1 star read more

I hardly ever write reviews for major fast food chains, but this one stood out in my mind. I recently moved to VA and have family down in western NC so I pass this little shopping center on the way down the highway and always stop somewhere in here for food and a stretch. The last trip that i took down here I had my little dog with me so I couldnt take too much time to get out and eat. I went through the drive in at this location and was greeted by the friendliest fast food employees I have ever met in my life. They loved my little dog smiling at them she even handed me a handful of milkbones to give to my dog (hilo) . Lovely service and oh so consistant delish. waffle fries. I even oped to get a milkshake. Keep up the good work. read more

Very clean, great service, outside seating that is dog friendly. They even gave her water and nuggets :-)

One of the best Chick-fil-A's we stopped at as we were driving through Bristol. Friendly service and the food was hot and fresh. Location is in a pretty busy shopping center so expect a wait but worth it! read more

Have stopped several times while traveling. Our order had several things missing including no salad dressing. Also please open the bathrooms. It is crazy that we had to walk across the highway to McDonald's for this. read more

Owner Josh and his team are very courteous and serve great food. This is a favorite for our family.

I want to thank the Chick-fil-a crew at the Pinnacle location for being so good to our volleyball team. We pulled in on a bus and the crew was able to quickly and effectively take care of 14 players and 4 coaches. We are so thankful for them being so nice and understanding. Being a coach, I've witnessed some restaurants that haven't been so pleasant to work with. This location will continue to get my business because they've always taken care of me and my volleyball teams. Thank you! read more

Always a huge fan of this place. Great service and great food. I will definitely return here. If you're in the area definitely swing by.

Excellent!! Food...service...staff...all 5 stars Staff was courteous and attentive. We received our order quickly and food was hot and delicious. read more

The WORST Chick-Fil-a EVERY. Food slimy and owner very RUDE!! His name is Josh - the one standing watching everyone work while line backs up with one teenage guy on the register. He is lucky that Ballad across the street is guaranteed orders. It was not my Pleasure to talk to him. Steer clear of this one. Go to Exit 7 much better establishment. Slow and rude - never had a bad experience with this chain until now! Shame on you Josh! read more

This Chick-Fil-a store does not recognize Veterans or Active Duty Military on Veterans Days! So, so disappointed by this. it is only this store location in Bristol, Virginia and Bristol, Tennessee. read more

Came to this Chick-fil-A while traveling 16 hours home, and expect my usual from Chick-fil-A. When I ordered I received an old, hard sandwich and old sweet tea. I requested a new sandwich and the cashier was very nice. While biting into my sandwich, it was also cold and has pickles on it, although I ordered no pickles. $7 is becoming a lot of money to spend on a meal I drove an hour trying to find along my route. read more

I made a mobile order and arrived at 7:24am. After waiting for 30 minutes I walked up to see if they had forgotten about my order. The response from the "manager on duty" was that they were busy and hadn't got to my order yet. I was shocked! He told me that my mobile order was put behind all the others because they were busy. I asked him why I should make a mobile order of I was penalized if people were in line. He said it didn't work that way, but that's was exactly what he just told me and exactly what just happened. First, Why make a mobile order if I could have just gotten in line and got my food quicker? Second, I have never had a bad experience with a chick-fil-a or a chick-fil-a associate, but this manager trying to make excuses just for the sake of excuses mad me upset and just kept talking to me through the kitchen window. I love chick-fil-a and will always eat there, but no longer at the pinnacle location. read more

Always friendly service, quick, clean, and they very rarely get the order wrong. Good job.

Our family has always loved Chick-fil-A but this one is our favorite! The service is great and the decor is different than I've seen in any other Chick-fil-A. As a teacher, they have been very supportive of our school's needs and are a huge community supporter of ours! read more

The service I have received at this Chick-fil-a has been top notch every time I have visited! They are always busy, yet they serve you quickly and with a smile! All of the employees have been very friendly and accommodating! This location is definitely the best I've been to in the Tri-cities! read more