Placed my mobil order at 1:30, checked in at 1:40, didn't receive it until after 2pm when I called their location... All I ordered was a sweet tea and a water :/ They gave me a cookie "for my troubles" but it was just kind of a frustrating experience cause I have low blood sugar and was dehydrated so I was trying not to faint or something and figured since the chick fil curbside area wasn't full it may be a quick option. I also noticed that when you call their location there is no clear option for issues with an order or a way to contact someone or get a refund. read more

Chick-fil-A - Fast Food Near Me - Bryan, Texas

I had an amazing experience with a fellow employee named Austin, I was having some car issues & after i received my food I parked my car in the Chick-fil-A parking lot, while me & my mother were looking at my car a young gentlemen named Austin came to check if we were okay & how he could help. He did exactly that. He helped us tremendously we were both beyond thankful for the help. This establishment has amazing, caring employees, thank you Austin! read more

This Chick-fil-A cranks out foods that are pretty much the same every time. They're good and they're predictable. It's been this way for years. Service is excellent and decently fast. Delivery is pretty quick too. This is a fast food joint so the ambiance isn't great. It's pretty good overall. Chick-fil-A's corporate policies of LGBTQ+ discrimination aren't cool... I hope they fix that. Their employees at this branch at least are cool however and deserve the paycheck, I think. read more

Ordered a frosty lemonade and it had black specks. Came inside to get a refund. They refused and only offered to make a new one. They said the specks were Oreo cookies crumb. You look at the pictures and decide for yourself if it is. My husband examine it and said it looked more like mold or dirt. Call the manager and she was condescending as well. read more

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Having a cold catering tray of nuggets that you can reheat in the oven is brilliant on the part of chick fil a!! We ordered a tray and picked it up on a Saturday for a Sunday kid birthday party. The location was accommodating in having it ready at 1pm instead of the original 2pm time. But I stood at the pickup counter for a very long time with nobody acknowledging me. I finally flagged someone down. They still took quite a while to retrieve my nuggets from the fridge. I do realize it was a busy time of day, but my food was ready and paid for. We just needed it brought out. When we arrived at our venue we discovered that the plates and napkins that were supposed to be included were not in the bag. But it still made for an adorable delicious addition to my granddaughters cow themed party. read more

Chick-fil-A - ows a table with a cow - themed sign and a tray of chicken nuggies - Fast Food Near Me - Bryan, Texas

Play the game on the app/win free food. I won free nuggets. This location was out of ice cream. The kids here were not happy. 7.31.24

Took forever and not the typical customer service. Not my pleasure at all. Do better.

On 5/15/24 I placed an order for delivery. The driver ignored the instructions and placed my order directly against my outward opening screen door. He also failed to ring the bell, but I heard his car pull up. I opened the door to retrieve my food and spilled soda all over the bag. I yelled at the driver who sat in his care but just drove off in the end. I called the store and spoke with someone who identified as the manager. She proceeded to tell me that it was the store owner who had delivered the food and that he had handed it directly to me. That was obviously a lie. I asked for a refund but settled for them redelivering the food. FYI, the 2nd driver was evidently trained well enough to read the delivery instructions and leave the order in the correct place. I also gave the 2nd driver the 1st order to take back to the lying owner. read more

Chick-fil-A - Here is the owner of the Briarcrest Chik-fil-a "hjanding" my order to me. Bless His Heart - Fast Food Near Me - Bryan, Texas

Not the experience we have all come to expect from CFA. We will not be back to this particular one. Uncaring, rude, lazy and condescending employee and manager. Definitely not their pleasure to help you. read more

The drive through kids do not listen! If you say not the meal you get waffle fries- the same young man then went inside and was at the window visiting g with the young lady at the window Dow. I could not get there attention for it felt like 10 minutes I politely called to them. I was waving the young man same one that was at the drive-through he looked at me ignored me. I started waving. He waved back and kept talking to the young lady who was serving the drive-through, but she was opening a box. I could not believe the young man ignoring a customer then waving I have noticed less and less chic fil a outstanding service however, the salad was much better. It had all the delicious extras blueberries apples, strawberries I love the market salad. I wish I had memorized the young man's name tag we will be back we love chic fil an and the kindness that we usually enjoy!!! read more

Received my order completely wrong, and everything in the bag looked like they threw everything inside without care.

So slow in the mornings & very unprofessional staff/managers. Avoid this location at all cost.

Food is good, as usual, but.... I was at the Briarcrest location on 6/4/22, 7:03pm. There were two young employees getting their lunch order from the person at the counter. These two transactions took nine minutes, as it seems that the counter person was inexperienced and taking a long time to take orders. All three employees ignored a huge puddle of spilled drink between them, on the counter in front of the POS system. I had to ask someone to clean it up before I placed an order. The young man who looked like he was the shift supervisor took no notice of any of this, despite passing by several times. Any other fast food place, this would be business as usual, but CFA has higher standards. read more

never messed up my orders and very nice staff . i recommend and fries and other food is always fresh !

I ordered three meals and was told I will get two sauces in total for the meal. Not two per meal, two in total or they have to charge. I understand if I can only get two per meal but in total. Lost my business. read more

I stuttered when I asked for ranch and then said I wanted all they had... I pulled out of the drive through with around 30 ranches lol Love this chickfila and thank you to whoever that was!!! Food is also great per the usual :) read more

Very disappointed. I ordered a bacon, egg, and cheese biscuit. The egg wasn't fully cooked and the bacon wasn't even cooked completely, raw in the center. The coffee I also ordered was lukewarm. I was disgusted and threw the food away. read more

I like their food but this location always seems to under fill a large fry. It seems ridiculous to pay for a large and get the same amount as a medium. read more

Chick-fil-A - ows a basket of french fries - Fast Food Near Me - Bryan, Texas

No matter how busy it is they always manage to get my food out quick. Ordering is super simple. I come here all the time and not once have they messed up my order! read more

I've never had an issue at any Chick-fil-A ever before , but I guess this one is managed differently. I visited the location a week ago and they miss filled my order ( first time any Chick-fil-A has done that) so I called and spoke to someone. They told me they wrote my name in the system . Today I visited location and they don't have my name in the system. The person I spoke to originally failed to mention that the order was only good to be replaced for a week. So basically they denied me my replacement SANDWICH (not even a meal a SANDWICH). Tried to explain to them that I was out of town. told them they lost a customer. They could care less! Not only did they get my order wrong, but they also refused to make it right. Never going to Chick-fil-A in Bryan again. read more

First and foremost worst chick fil A ever!!!! I ordered a cookie and kale salad they forgot my cookie and a fork to eat the salad because I guess they wanted me to use my hands. I called and spoke to an employee who stated she will put my name on a list and give me a week to get it! Mind you I told this rude employee I'm from Houston and she did not care!!! Soooo rude. This is not a real chick fil la !!! Don't come here!!! read more

Kasey helped me with my order and made me feel so much better thank you and the inside was very clean

I was hoping once the new building and parking were completed that it would be my go to chic fil a. But..... their parking is a complete nightmare. They have cones blocking off the drivethrouigj and instead make you detour towards where their drive through exit is . I almost had an accident. I refuse to go to this location at all cost. What a hassle read more

WORST Chick-fil-A I've ever been too ALSO my first negative experience. Stay away especially if you're passing through town. I complained about my experience and the owner called me and we spent 25-30 mins on the phone and he said he would reimburse for my experience since I will not be going around there and he was supposed to mail be courtesy cards and NEVER received it. Wasted my time again! Sucky ass service and i love Chick-fil-A. This location sucks !!! Wish I could've given it 0 stars. read more

Paid $3 for a thing of half filled fruit.. when I asked they fill the container they refused saying I'd have to pay another $3. Very disappointed. read more

Chick-fil-A - ows a person holding a container of fruit - Fast Food Near Me - Bryan, Texas

The condiments are not out. Had to ask for everything. No SweetNLow. Said they couldn't get it since Covid. A Walmart 200 yards away with shelves of SweetNLow. Food was good but very inconvenient compared to other ChikFilas read more

This location is not good. The food is always cold and the tea always tastes old. The only thing decent about this location is the service.

I just got a broiled chicken wrap from this joint. Half of the wrap had way less than an ounce of chicken on it. I took it into the restaurant, spoke to the manager and she said they measure it out. I told her she was full of it. They made me a new one that had a fair amount of chicken, but still not a lot. Considering how big a Chick Filet sandwich is this wrap for almost $9 was a rip off. I told the manager they were cheating people and not making the food like it was supposed to be made. She was pretty rude and uncaring. read more

Do not clean restrooms during rush hour ‍ Food as good as always and good service ..... read more

I always get played at this mf!!! Why these darn people just gave me two dripping shakes and my car a mess never again forget this location

Our clients chose Your restaurant to cater their Wedding Reception And I was so impressed with not only the quality and presentation of your food , but also with the young lady that served. She was so personal and accommodating. I can't say enough for her and your company for what you do to make your customers happy. Thanks! S. Fritz- Giddings Stone Mansion-Mansion Manager Oct 12, 2019 read more

Not a very good Chick-fil-A The order taker was not friendly The sauces and ketchups were not in the bag Everything was behind the counter so you have to ask for it Not impressed read more

I've been to this location numerous times. Normally it's top notch. Today, not so much. We ordered lunch items at roughly 10:15, which is still during breakfast. App said it may take longer to prepare, so I figured we would have to wait on our food, no worries. Pull up to the drive thru, gave my name, employee says we are good to go. Pull up to the window, get our drinks & the guy said that they were waiting on the fries, to pull up & park and they'll bring it to me. Ok cool. So we get our food - thinking the fries are gonna be fresh out of the grease - nope. Barely lukewarm. So why was I waiting? Not sure. Neither the nuggets nor the fries were hot. The order was correct, just not fresh. Kinda disappointed! read more

I am an avid customer to Briarcrest Chick-Fil-A in Bryan. I pretty much always receive great customer service but today. Went through drive thru at 7:56 pm 5/21/22 and the young lady at the WINDOW was busy talking to other team members as to not acknowledge me and to hear me say I did not need the cup holder. I repeated it another time and then the 3rd time she heard me but had attitude with me because I did not want it. I told her thank you when she handed my food. She just ignored me and did not say anything back. This is just unusual for Chick-Fil-A. read more

I love this location. Went today and service was fast and wonderful as usual. I do need to say tho that I don't think these poor employees should have to be standing in the rain to take customers orders. We would have been perfectly fine waiting another 2-3 minutes to get our order taken under the pavilion. There was employees without any kind of rain coat or cover on and just soaked head to toe, dripping water. These poor kids are going to get so sick. I'm not complaining by any means just felt so terrible seeing them soaked and freezing cold. I hope y'all can implement something to not only keep customers happy but also protect your amazing employees. read more

Waited months for this location to open from their revamped construction. Was so excited and was terribly disappointed. First night we went was 2 weeks after the reopen it was total chaos. Went through the line to the drive through and had to pull in a waiting parking spot for 20 minutes to get two sandwiches and nuggets after we were in line for 15 minutes. Made a second trip this past week and it was worse. We were in line 30 minutes. The redesign was not better at all. I think the old building set up was better than this. read more

Staff is usually very friendly but my biscuit was dry and overcooked this morning. What happened to quality control!? You can't tell me someone didn't notice this crusty ass biscuit before they put it in the bag. Very disappointed :( read more

Chick-fil-A - So disappointed with this overcooked biscuit. What happened to quality control? - Fast Food Near Me - Bryan, Texas

as a company that prides themselves in customer service, i've never been so disappointed. i have never had a negative experience at a chick fil a before EVER. it's my graduation day and i decided to get chick fil a breakfast, the woman who took our order was SO rude. she greeted saying i hope it's a great day and my boyfriend responded i hope it is too and she said "um okay" .... like how rude? thanks for ruining my day. oh yeah my GRADUATION day. read more

Chick-Fil-A is the best chicken sandwich available in fast food. It doesn't matter which location I go to the employees are the nicest and most courteous you will ever find. If someone has a problem with the food they will make it right. The southwest salad is addicting. And then they had to come out with the best Mac and cheese you'll ever have. They get you in and out quickly and leave you with a smile. Anyone that has a problem with chick-fil-a probably has problem with a lot of other things too. Customer for life read more

They keep forgetting items in the market salad last time it was no almonds this time only two strawberry halves no blueberries and no honey roasted almonds oh but they will charge you full price though they lack making things right they are quick to push you along the drive thru. No chance to check if all your order is there. read more