Every time I've visited this location management has been friendly, but regular workers are rude and unfriendly. They need to go to remedial training to learn how to be friendly or find another job. read more

Employee named Riley is incompetent and put all of the wrong condiments for my order. She made a face when we were driving up like we didn't want to take our order. Chick-fil-A is held at a higher standard than having workers like Riley. read more

A pattern of very bad service. Today we discovered the $100+ nugget tray does not even come with sauce! They sold us the baby bottle sizes. read more

Chuck-fil-a douglasville is alright with me! If you order in a different state from your home state the offer your free food to redeem without using your points. My entire meal was $2.55. I only purchased a drink. I tried the Maple Bacon Chicken Sandwich with a medium fry (both free) and it was delicious. McKenzie and Elizabeth were amazing. The restroom floor was wet and seemed to have a leaking toilet. The store was clean but restroom was not safe. read more

Chick-fil-A - Receipt. - Fast Food Near Me - Douglasville, Georgia

Solid location. Friendly, customer service focused staff. Food was correct, fresh and hot. Dine in was clean and stalked. Solid showing. read more

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Always consistently good food, and fast service. I rarely eat inside so I can't speak of the ambiance. This is what fast food is supposed to be. read more

Whenever I'm in the area to visit my son during his teaching/coaching breaks, I end up here. Another great location that has the navigation down to a T during to the Pandemic & inside still being closed. The entire staff works with a seamless flow ensuring accurate orders, directing vehicles & taking touchless payments. There's even an outside hand washing basin for the employees which I think is such a good idea. I just need the Kale Salad to be a little bigger. Besides that, Team CFA keep up the great work, stay safe & healthy. read more

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This morning I drove through the Chick fil a on Highway 5 in Douglasville, GA, for an iced coffee. I usually go to Starbucks or Mcdonalds, but I thought I would give this store a try. I paid $3.52 for a plain iced coffee. It was horrible; I could not drink it but ended up pouring it out. I can't really describe the taste. It was like a stale, moldy, chemical taste. I was massively disappointed! Oh, and it was about the size of a tall at Starbucks or a small at Mcdonalds. read more

The customer service is poor when ask can I speak to a manager they never show. Very sad especially for a place like this

This restaurant has caused me to become sick on multiple occasions. I just had extreme vomiting and diarrhea after consuming a number 1 breakfast meal. I can honestly say that it almost killed me. It tasted weird at first, but I kept eating because I was hungry. When I began feeling sick I took a pepto bismol to settle my stomach, but diarrhea and vomiting soon began. I fell to the floor in a daze of pain after opening the bathroom door, I crawled to the toilet and began cleaning my bowls of this cursed meal. Afterwards I fell to the floor and began vomiting with an excruciating pain in my stomach. I had to pour cold water all over my body to keep me from passing out. This never use to happen, but now I get sick from here a lot. This also happens at iHop around here. Im pretty sure the issue is uncooked meat or bad ingredients. I took a pinworm treatment and Imodium to clear any after effects these meals may cause. I'm not going back. read more

Chick-fil-A - Your body gives up and you feel no pain. - Fast Food Near Me - Douglasville, Georgia

I love me some Chick Fil A and this location delivers just like CFA should! We come to this location often when traveling through ATL and it has always been a great experience. Waffle fries - YES! I love these delicious waffle fries. I ask for them a little crisper than usual and I dip them in a combo of ketchup and honey mustard. Hash rounds - Some of the best in town. I tip them in ketchup. Arnold Palmer - I love getting a large 1/2 unsweet tea, 1/2 sweet tea, with a splash of lemonade. Yes, I know a real AP is half lemonade and half tea but this is the way I like it here. Chicken Minis - This is probably my favorite thing here. I use either chick fil a sauce or honey roasted bbq sauce on them. Sadly, only available at breakfast but so good. Get the app for sure because they give you free stuff and you can order ahead and skip the line! read more

Food is always good however, the service could be a lot better. A young lady named Isabella came to the register I was standing at and used it and at no point acknowledged a customer was standing less than three feet from her. Very rude and unprofessional. read more

This place has gone downhill fast. I couldn't hear the person because they kept walking up and trying to take my order while I was moving. Strange. Then they change my name because I probably looked annoyed, how dare I, to Prince DB (douche bag). That must have been the signal, as I was basically treated like crap the rest of the way out. They just had my bag there for the staff to come look at and get some chuckles, the other bags were walked to cars behind me while all the VIPs could come see the damage. Lord only knows what they did to the meal, half of which went to my 6 year old special needs daughter in the car too. They couldn't have cared less. The awful moderators will hide this review as usual even though it's real & I can prove it, here's the lesson: avoid this place and ALWAYS scroll to the bottom of the reviews and reveal/unhide hidden reviews. Despite their claims, Yelp hides them or allows paid bots to get them hidden, when businesses pay. So CHECK HIDDEN REVIEWS for the TRUTH. Thank you! read more

My family and I went to try the new honey pimento jalapeño cheese sandwich. The first sandwich I received had a dot of pimento cheese, no exaggeration. The second replacement sandwich had a little more, but nothing as advertised. When I spoke to a an associate she said that's how they were made. I told her standards should be the same across the board. My son's sandwich had an adequate amount of pimento cheese. She said that his probably had too much added. Then she just stared at me. I am VERY disappointed with the service at this location. Chick-fil-A has always been known for great customer service, and this interaction left a horrible taste in my mouth. FYI the sandwich was "ok." read more

So, maybe this was a premature check in, but I do have some valuable insights to offer to this location. First and probably most important, this review is not about the food, I'm sure they are splendid and every bit as good as any other Chick-fil-A location. Why would I make such a bold assumption? Well, now back to the premature check in .... I've literally never seen a line as ridiculous as this in my life. We're talking Black Friday - pre COVID - crazy traffic like you've never seen. Now it may not always be like this. But, it was on a Tuesday at around 5:30 - 6:00 pm. This place is literally hopping. We almost got to the point of no return and had to wait it out. That being said, we were able to get our way to the exit and just drove about 30 minutes down the road before we attempted to stop for food again. So, I guess the point of this review, be warned, depending on when you come here .... there may be crazy long drive through lines. read more

I went to this location yesterday and had a not so great experience. I submitted my feedback through the app regarding my initial issue which was the app not accepting my payment, but charging my account anyway. My bigger issue was the lack of empathy from one of their "teammates" and her rude attitude to her peer. And the response I got back was the same half ass explanation about calling Corporate about the app. Totally dismissed my other issues about the unprofessional "teammate" and the missing napkins and flatware. I love this company as a whole, but you can totally see the difference in some locations. From the cashiers to management. I live in the Douglasville area, but maybe I'll take my business to the Fairburn Rd location from here on out. I added a photo of the response I received from someone just to show how my other issues were ignored. And what's interesting to me, is I've had the issue with the app for months now. I'm sure I'm not the only person who's experienced this, you'd think they say something like "Thanks for bringing this to our attention, we'll pass it to our Corporate considering this problem has been ongoing for months", but no. I got the dry ass email below. Thanks but no thanks. I won't be back. read more

Chick-fil-A - Email I rec'd. - Fast Food Near Me - Douglasville, Georgia

Great new renovation. Same great service. Food was the same as other locations...delicious. From the outside it did not look like they made many changes to the size, but the inside is much more open and still has a playground my kids love! The atmosphere from employees to lighting and music made the experience immensely enjoyable. read more

Chick-fil-A - Hash Browns and coffee - Fast Food Near Me - Douglasville, Georgia

This was the worst chick fil a I ever visited. My first fry had a hair in it. I had driven off before I seen it so I drove back and waited in the drive thru line since inside is closed only to be given a half filled large fry. What in the absolute fu** is this? I asked the counter guy "why is this fry half full" all he could say was I'm sorry mam. I had to drive off before I got out of character. But lessen learned. Never again. read more

Chick-fil-A - Half full large fry - Fast Food Near Me - Douglasville, Georgia

If you have been to one, you have been to them all, well not all, literally. Chick Fil-A is good about consistency, no matter what location that I have been to, they all seem to be managed equally, and I enjoy that about them. During our drive thru visit here yesterday evening, they accidently forgot to give us a fry order. It was for a small, so my wife went inside and they gave her a large one. No issues, everyone makes mistakes, but unlike other establishments that might perhaps make a big stink over something, Chick Fil-A always maintains good relationships with their customers. This is the reason why they are so largely successful. They make sure they hire the right people who have the right attitude and finding those people, is an art in itself. [Review #273] (Thirty Third Review of 2015) read more

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My most recent experience was very frustrating. I went through the drive-thru and drove home only to discover a missing sandwich. After driving all the way back, I asked that they also replace my soup in addition to the sandwich as it was now cold. The boy taking orders communicated the request through his speaker and sent me around to the window. Arriving at the window, a guy said $5.45 (as if I was the next car). I explained the situation again, so he asked for a receipt. But I never received a receipt. I told him that and he requested help from a manager. Apparently he needed me to explain the situation a THIRD time and then asked for a receipt which I never received the first time! I was frustrated and asked as clearly as possible for them to give me a fresh soup and the sandwich that they forgot. He hesitantly agreed and then asked for the original soup, so I gave it to him. They asked me to pull up, so I did and within seconds it was in my hands. Skeptical, I reached in and wasn't surprised to feel the familiar cold soup. Clearly they just put the same soup in a new bag with a sandwich. Sick of waiting, I just went home to microwave the soup and pulled out the sandwich only to find the smallest piece of chicken I've seen from any Chick-fil-A (picture attached). My high-expectations come from my typical Chick-fil-A experience, which takes ownership of mistakes and treats customers with overwhelming dignity and respect. This was not the case tonight. It was unfortunate. And though it's more inconvenient for me, I will be driving a little farther to go to experience a more authentic Chickfila. read more

Chick-fil-A - Fast Food Near Me - Douglasville, Georgia

I am officially done with Chick-fil-A! Paid almost $13 and this is what I received.... Food is way overpriced and you don't get what you pay for! I was also treated like I was crazy after asking where my fries were at because they were less than 1/2 full. I've been patronizing Chick-fil-A for over a decade and hold them to a higher standard when it comes to the fast food industry but today put the icing on the cake for me.I would just like to warn people before they spend their hard earned money for trash & attitudes at this location! read more

I love this Chick-fil-A establishment located off Highway 5 in Douglasville! I have been a regular for almost two years now, and the friendly and attentive customer service that Chick-fil-A is known for truly shines here! The food is always served super fresh; the waffle fries are always nice and crispy and never soggy from excess oil. I usually order the number 7 meal ($8.49), which is the grilled chicken club sandwich with bacon! You can choose from 3 different cheeses: colby jack, pepper jack and I forget the 3rd option (I think it's American)? Anyway, whatever cheese you choose, it's always delicious! It's my personal recommendation! You can also choose to substitute the fries for a super food salad (which I do sometimes), but I usually just add on a large super food salad for $3.95 because I just LOVE me those crispy waffle fries! :-) Overall, I have been a repeat customer and I just want to say keep up the GREAT work!! The staff is the best! There is always someone to ask you if you need anything; most times after I finish eating, someone stops by to take my tray for me. I am always greeted with a warm smile and you can feel a great positive vibe of teamwork! A++ (5 Stars) read more

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This I the worst Chick-fil-A location. I'm a local- been eating here my entire life. The last two years since reopening it's totally different. You don't get the same cheerful Chick-fil-A service here anymore- it's taken SEVERAL bad visits for me to come to the conclusion of writing this review. I promise you they don't take pleasure in serving you here. The employees in the drive they are hooping and hollering at each other and having their own conversation making customers wait. Inside is no better. I can't paid back $34 in ones and and additional 5 dollars in loose dimes because they didn't have change. They need some serious corporate training here. read more

Until today I've never had a bad order from Chick-fil-A. I ordered via Uber eats. Ordered the biscuit meal and omg, the biscuit is burnt and hard as a rock. Very unhappy. read more

Ordered a large Mac and cheese and when I checked it at my home it was half full. A rip off. When I called the chic fil a the lady on the phone asked for me to return to the store and when I told her I could not because I was already at my house she hung up on me. Bad customer service. read more

Came through the drive-thru today and ordered a number one with an ice cream cup for my adult self. They didn't even fill the ice cream cup up. I'm assuming the manager is the one with the stripped shirt. She was at the window and handed it to me, so it's safe to say she made it. Also, why don't they put the ice cream cups in a little bag? Is everyone expected to eat the ice cream in their car. Guess I'll just get my ice cream from the grocery store in the future. read more

Chick-fil-A - ows a person holding a bowl of food - Fast Food Near Me - Douglasville, Georgia

Throw the entire building away. My order is always screwed up. I received a chicken sandwich for breakfast even though I ordered a biscuit Just throw the building away. read more

I mean come on, it's Chick-fil-A. They are amazing even when they are slow, they are still 10x faster than any other quick bite to eat. They rearranged the entrance, but it's still wildly frustrating to get in and out of the parking lot. Great service! read more

Baaaaaaaaby! 3/27/23 I ordered a chicken sandwich meal with macaroni and cheese. I left the store knowing all was good in my bag. But no I had to call back to let the manager know that the Mac and cheese was horrible it was very runny. I went to a parking lot up the street to pull over to eat. I was too hungry to take it back. The manager offered though.I've never had a problem here I hope this doesn't start happening ‍if Chick-fil-A starts getting complaints we're doomed. read more

Just a heads up... be ready for your order to be mess up... The food is great but you might not get what you actually ask for... my orders have been wrong so many time that I don't even know why I still come to this place... good luck you all. read more

Absolutely poor customer service!!! Chic Fil A is so overrated!! I will be contacting corporate!!!

It's the standard chain place. So, I'm not claiming this place to be some food paradise or anything. But the staff is sooooo friendly. Maybe it's a southern thing, but it definitely makes the dining experience great. Just really, really nice people read more

Chick-fil-A - Fast Food Near Me - Douglasville, Georgia

Upon my arrival back into the country from an extend stay in a Third World Country, I needed something familiar, something delicious, something...Chic-fil-A. Because it was near rush hour, I decided to get outside of the downtown Atlanta area on my way back to B'ham. I found this one from the roadside sign and made the stop. I found this one a bit hard to get into based on it's location and the busyness of the area. I actually passed it and had to turn around. When I finally got inside, it was a familiar feel. The accommodations and food were just as expected. This is the reason I keep coming back. This location's staff were friendly and the meal came out promptly. Everything was top notch. Why I love Chic-Fil-A: 1. Customer service at Chic-Fil-A is always amazing, and when I say amazing, I mean amazing. There isn't another fast food restaurant out there with better service. 2. The food is great...if you're into chicken. Their Original Chicken Sandwich is their signature piece. They have a saying that states, "We didn't invent the chicken, just the chicken sandwich." I tend to agree with this statement. My children love their waffle fries. Most every occasion, their fries are crispy with just the right amount of salt. If fried food isn't your thing, they have more healthy options on their menu such as a grilled chicken sandwich, grilled chicken nuggets, kale salad, etc. 3. The reason I chose to dine at Chic-fil-A so much is that I have five children (and they all love it). If I were to ask any of them where they would like to go out to eat, unanimously they would suggest Chic-fil-A. Kid recommended...parent approved. If you are a family, you can't go wrong with Chic-Fil-A. Friendly service, good food, and kid recommended. If you are someone looking for fast food and you want a place that you will most likely enjoy...again, this is the place. It's chicken...and fries, but they do it as good as anyone else. Happy dining. read more

This Chic Fil A has stepped their game up. Top notch customer service. Fast and proficient. Satisfied customers. I highly recommend.

Great service. Nice kids that work the counter. Clean. Fast food. Friendly place. Keep up the good work. We came here cuz we saw the awful reviews of the other fast food places in town and new this place would be good. We were right. Keep hiring polite young people to work the counter. read more

Love this location. Food is always on point, lines move quick and the employees are just the sweetest. read more

Chick-fil-A - Breakfast in bed with the fam. My son has already attacked the hashbrowns. - Fast Food Near Me - Douglasville, Georgia

This place has great service just like all other chickfila. The window line is always fast despite peak lunch hours. Havent got an order wrong. And always pleasant even when I ask for more sauce. read more

I have never been to a chick fil a like this one. This chick fil a is an absolute mess. Never have I ever gotten my order back wrong at any chick fil a but this one is just struggling bad. The drive they set up is horrible and they just don't have it together. The worse one I've ever been to. read more

This Chick- fil- A is well equipped to handle business. They handed me my food before I finished paying. In and out in a few minutes. Perfect for traveling. read more

Apparently this operator forgot the customer service standard that the rest of the chain embraces. After spending $26 for two dinners purchased in the drive thru I drove home 10 minutes to enjoy the food. To my dismay both large waffle fry orders were 50% full or half empty. Upon returning to this location the next day I shared my disappointment with 3 shift supervisors and one so called manager. After hearing my story all four associates informed me that without a receipt for the prior nights purchase there was nothing they could do for me. Terrible responses and an uncharacteristic bad customer experience from a brand built on service. "My pleasure" to share this experience with others. I suggest you find another location if you crave a Chuck fil A meal! read more