A little while ago I pulled up to the Drive Thru window and asked for 8 Nuggets, Waffle Fries, a Side Salad, and a Market Salad. I also said that I didn't get the Roasted Nut Blend in the Market Salad last week, and was told, "I'll make sure you them." Well, I was too stupid to rummage through two bags looking for them - and holding up the line even more - so I didn't get them this time, either. It appears that people work there that just can't put more than three things in a bag at one time. read more

i absolutely love this place. best fast food. their chicken is ALWAYS so consistently juicy and crispy and just amazing. the chick fil a sauce is literally good on EVERYTHING. and their fries. amazing. butttt i only give 4 stars because of they dont support gay people. kind of sad and disappointing that a fast food chain is spreading such negativity. read more

They've been open at the Greece location for about six weeks now, and the place is still more of a wait than I am usually in the mood for. It tried a couple of time a few weeks ago at non-peak lunch (about 3 PM) and the lot was full with a line of people out the door and the drive-through line out of the parking lot (but no longer creating a hazard on Ridge Rd). So I passed. I generally avoid Ridge Rd anyway, but I had business there today and decided to try again, this time around 4 PM. Shorter lines in the drive through. Took 15 minutes from when I pulled in until I was handed my order. The help is very pleasant. The one other time I tried Chick-fil-A was years ago in Maryland, and all I remember is that the chicken sandwich was decent and I was underwhelmed by the waffle fries, both in concept and in execution. I passed on those today. I chose a sandwich, no extra toppings or sauces ($3.85) and the chicken strips (3 for $4.15) just to get a good taste of the chicken. I ate the strips first. Very good, somewhat crispy without being dry, and the flavor was semi-sweet and very good. However, they are not a good value at that price for the size of the strips I got. The three in total on a roll would yield a much smaller sandwich than the one I got. For a little more money (about $4.50) I can go to a Walmart deli counter at one of the local superstores and get a three-tender meal with two sides. Before you sneer, 'Wal-Mart?', I say don't knock it until you've tried it. They DO overcook their 8-piece fried chicken, but of the many times I've gotten a tenders meal, the chicken has always been real white meat, juicy, with much larger pieces. The three strips from Chick-fil-A was equal to less than two Wal-Mart tenders. CFA strips are very good, just skimpy, IMO, and not a good value for the money. The chicken sandwich was excellent. In that segment for a premium fast-food sandwich in the $3-$5 range, it's worth every penny of the $3.85. If I'm watching my pennies, I'm going to go with 2 McDonalds McChickens at a buck each, can'r beat that value, but the quality of Chick-fil-A justifies the higher price. The pickles added just the right amount of contrast to the breaded chicken, which was moist - and hot - without making for a soggy sandwich. The flavor of the chicken doesn't need to be masked with lettuce and tomatoes. Summing up, I will go back - once in a while - for a chicken sandwich. read more

Visiting from California and wanted to take my family to try Chick-Fil-A because it is so good back there!! Service is far below what I experience in California!! A long line and only 2 registers open! No one seemed to interested in paying attention to customers! Wait for food was also long!! Need more help and more customer service!! read more

Just not impressed... not sure if it was the rush time or an off day. My fries came out soggy not fully cooked the burger was nice but it's a simple chicken burger I don't see the hype my personal opinion. read more

The food was delicious and the employees were courteous. I'd give it more stars if possible. My family and I were very pleased :) Best chicken sandwich I've ever had! read more

Completely disappointed. How does Chick-fil-A run out of Chick-fil-A sauce. It's your signature sauce!!!!! The cherry on the cake was everyone in the dining room had the sauce and more than 4 for 2 people! News flash , when your running out of your signature sauce maybe don't give out as many! Also to the staff learn to be apologetic not just no we have no sauce. WEST RIDGE ROAD CHICK-fil-A get better ordering habits!!!!! read more

My experience with Chick-fil-a in the past has been good. The food that I've tried is good. My concern today is with the Customer Service. I was there today...W. Ridge Rd, Rochester, NY. Long line at drive up as usual. But that wasn't the problem. They had helpers taking orders ahead of the intercom. I paid with credit card with the helper. when I got to the window, there was another helper in front of the window. I moved up. There was no introduction from the helper outside the window nor from either of the 2 plus workers inside the window. I said my name. The inside workers said ok. The outside helper had her back to me (ignoring me) and leaned inside the window. I understood the outside helper was to help move the line along but during these times and how close she was to me...I don't see how this was observing social distancing. There was lots of discussion about a drink and she took it and delivered to another car behind me. Then she came back. There was more discussion about another order...whether person paid or not. Then she took it and came back with money. While waiting for change she turned around and said Hi. This was the first time she acknowledged me!! When she left the window again for a car behind me I asked the workers inside if my card did not go through? They said that sometimes orders come up in different order. Oh, looks like yours is coming up now. I was really upset with the lack of customer service. They did not acknowledge me when I got to the window. They didn't explain what was happening. Didn't say I'll be right with you....NOTHING! I was ready to ask for my money bk. I have never been so overlooked at a drive up!! I hope the customer training for these young people will improve pretty quick. If not I don't think chick-fil-a will last. Just some advice. Have a nice day! read more

The food is a little better than average but the drive thru is ridiculous! Always waiting even during off peak hours. They need to train their employees to be more efficient. read more

Always impressive as usual. Placed my order on the app and it was very speedy as well as great customer service.

I visited this store today 3/1/19 via the drive thru. CFA - May I have a name for your order? ME - Mike. CFA - May I take your order? Me - Chicken biscuit, a grape jelly and a medium diet coke. CFA - Can you repeat your order please? Me - What part? CFA - All of it. Me - Chicken biscuit, a grape jelly and a medium diet coke. (Much slower this time) CFA - Your total will be $5.12. I drive around and when my turn comes I hand the young woman my credit card. She then hands back the card while joking with co-workers never bothering to look at me. A short time later she hands me my order. I drive around to the parking lot to prep my biscuit and discover she gave me strawberry jelly instead of grape. Mildly annoyed, I return to the window. I hand back the packets to another CFA. CFA2 - May I help you? Me - This is not Grape. CFA2 - I'm sorry sir. She hands me the correct condiment. I drive off feeling less annoyed because CFA2 seemed concerned and was more professional. I take a sip of my soda and discover it is regular coke and not diet coke. Now I'm a bit pissed because have to go back to the store ( I was already down the road). I drive back up to the window. CFA3 - Is there a problem? Me - I would like to speak to the manager. CFA3 - Just a moment please. She goes and gets the manager. Manager - How may I help you? Me - This is my third trip thru this drive thru trying to get a very simple order corrected (as I'm handing him back the soda). Manager - OK. I'm thinking "OK"? WTF? He hands me back my drink. So I try again. Me - Sir, it has taken three tries to get this order right. Not good. Manager - Got it. End of transaction. Apparently the manager (I use that term loosely) could not be bothered to give a basic apology for a clearly poor experience. The people of New York are getting cheated by this type of unprofessional service. For the past 20 years Chick-Fil-A has given me service that is unparalleled in the fast food world. Maybe they decided rapid expansion is more important than providing the quality service and products that made them famous throughout the south and beyond. read more

OK, sorry, it's CHICKEN!!! It's good, but really I don't think it's worth the long lines. Fruit as a side option is great

My colleague has been raving about Chik for months now so I finally gave in and met her for lunch. This place is very clean. It has a large dining area with an enclosed kid-climbing area (great for play dates!) I don't do fast food often as it seems I'm always dieting (sigh) so I'll admit, the smell of chicken and fries sent me into euphoria as I took in an extensive menu of "forbidden foods!" Yesss, I was going to be naughty today! Waffle fries were going to happen, so I opted for a healthier entre: the grilled 8 pcnuggets. Marinated, tender, tasty. I ordered the meal with a Diet Coke, and it was almost $9 (Is that a lot? As I said, I don't do fast food much so I've lost touch with what a "good value" looks like). The service was great, the food was great, the sauce was great....I was in a happy place. Good news: the chicken was 0 WW points! The waffle fries were 9 WW points, so I guess it balanced out and I have no regrets! read more

Extremely good place for chicken lovers all around. I wanted to see the hype between chic fil A and Popeyes and lets just say I would've given a better review for Popeyes if I would've never went. Big disappointment to Popeyes. But, Chic fil A was the exact opposite and treated me like I owned the place and the chicken sandwich did not disappoint with a cumulative score of 20.5 out of 25 on 5 different scales!! read more

It's ok. I prefer the chicken sandwich at McDonalds more. Not sure what al the hype is about.

I have eaten here before in Florida and when I heard they where coming here to Rochester I got excited

The food is great and the sauce is even better it's and great environment and the people are very polite and helpful. The chick fil a sauce it the best sauce in Rochester read more

I hope that this restaurant stays and expands to more areas in NY. We love you guys. If you are reading other reviews, take negative reviews with a grain of salt because there are people that give them bad reviews just because the owners are Christians. People should support them even more for that reason but, that's what the world has become so I'm not surprised. I'm proud to say GOD BLESS YOU CHICK-FIL-A! I will be enjoying your delicious food until Jesus comes and gets us soon. This messed up world of evil will be missing delicious chicken after the rapture! read more

I placed a order for Chick-fil-A through the phone app. Once I arrived to pick up my order I was notified that they were all out of fries. I wish I would have be told this prior to driving there so I decided to cancel my order and requested a refund. I was told my Staff member that because I payed through the Phone App that they could not issue me a refund and that I have to call customer service for a refund which is a huge inconvenience. I immediately called customer service for my refund and now it's been over 2 months and still have not received my refund. The worst part is that I call once a week to check the status and they keep telling me that they have notified the store operator but he is not responding. At this point I am getting aggravated and I think I am going to go in the store and give the manager a piece of my mind. read more

Y'all, I LOVE Chick Fil A, but this location just doesn't meet their standards. They don't use the phrase "my pleasure" and they limit your sauces to two. This is not the typical of the chain. I can't wait to go back to my southern CFA where they're HAPPY to accommodate the customer. This is just a typical fast food place, not really a Chick Fil A. read more

My son and I went to Chick-fil-a to get dinner. To our surprise there was no waiting line. Service was fast, but chicken strips and waffle fries were substandard. Chicken strips had more fried batter than chicken on them. McDonalds chicken tenders are far superior. My son had chicken nuggets and weren't much better. Fries had definitely been sitting for a time, not fresh. I was very disappointed as I don't go to chick-fil-a often. Not sure when, if, I will go again. read more

Only one in Rochester. Have had fantastic service every time. I go there usually once a week.

The person that is working the drive thru is doing a terrible job and is the reason the line is held up also she does not know how chick fla works read more

Chik fil a is an amazing chicken restaurant healthy and has many options it's busy sometimes but overall amazing especially for fast food olacr read more

Was so excited to get there with barely a line this morning, to then get home and have the wrong food from what i ordered. Sucks.. but typical fast food place for ya in that regard read more

I've really tried to like this store because being from the south and having moved north I miss Chick-fil-a. For those who know the chain well, this is the absolute worst in regard to food and service. In the past I have tried their chicken biscuit twice & was very disappointed because on both occasions the chicken was so small in didn't even cover the biscuit. About 4 months have gone by so this morning my husband & I tried again & didn't even make it to the food. We pulled up at 8:20am to the speaker on the right & sat there. Ok... people get busy. A vehicle pulls up beside us and almost immediately someone starts taking their order. My husband said "hello is this side working" and got a very snippy response "I'll be with you in a minute". It was the tone in the statement which took us aback. The vehicle beside us pulls away & another vehicle pulls up & again they take its order promptly. We had a vehicle behind us so we couldn't switch lanes. Finally we ended up leaving because we had to get to work. Very very disheartened. Maybe the food quality has improved but the service plummeted read more

This place does not live up to the Chik Fi La standards. I don't understand how you can have over 20 workers on shift, and unable to make a simple sandwich, or leave things out of $10 salad. Honestly, this place was over hyped and I don't have any desire to return. read more

One of my favorite places so we just had to make it to OPENING DAY. It was slammed to the point we had to park across the street at the mall and walk over. Totally worth it. The food was great, the staff did a fantastic job getting everyone taken care of. We talked with a few of the trainers from around the country and they were all great. If you are unfamiliar with the chain just order a #1 and BAM! you're hooked. We've been waiting 9 years for a location to open in Rochester, so excited to have our very own. read more

I don't wait in long lines so I wasn't able to try CFA for six months. When I did, I was not disappointed. Amazing enthusiasm by all of the staff, the restaurant was spotless and the food was hot and delicious. It was an experience of joy eating there. First class and down home vibe. read more

First of all they messed up my name. Wrote Dwight instead of bryce ...went up to the window they said "Dwight?" And messed around laughing. Still messing around the girl confirmed my order. I paid her she handed me my bag. I drove off thinking I had everything. Missing half my order. I called to tell them and they asked if I could come back. Went back and went inside and it took 5 minutes before I was even acknowledged. Now it's 20 minutes after I got my food so the rest is already cold. She handed me my two sandwiches and that was it. I hate wasting my money and that's all that was. Check your bag before you leave read more

Visited yesterday around 3:00pm. Parking lot was packed, but I got lucky and 2 spots quickly opened up and I snagged one. Line was out the door. The Mr immediately wanted to go leave, but after a 40 min drive I was not leaving without my CFA. Line moved much quicker than expected and once the order was placed, the food was out in less than 3 min. Got the 8 piece nuggets 1 order grilled and the other order fried. Also kids 2 piece strip meal. The Mr got the #7 bacon chicken sandwich meal. The meal was in three bags because both nuggets were to go. Good thing we were eating there because we got the kid meal fries but not the medium with the #7, until we brought it to their attention. Fries were ok. They could were not as hot as I would have liked but I ate mine and most of the Mr's too because I am a fries person and he is just not into them like that. Everything else was delicious and cooked well, but not overcooked. It was so good that I ended up eating everything there. So much for taking home the nuggets. And I ate them all myself. Lemonade was as good as I remembered. Customer service was excellent. Service was fast but attentive and pleasant. When I asked how many sauces I get with my order I was asked how many I wanted. I asked for 1 of each and that's what I got, about 6 or 7 in all. The food was so good that I forgot to use them so I brought them home to save for some nuggets. CFA is a bit of a drive and the nugget places can be stingy with the sauces. Got to try to get up early on Saturday morning to get the chicken biscuits. Looks like my CFA addiction is back. read more

The service is amazing and the chicken is the best. But the waffle fries are never crispy or salty enough.

I absolutely love Chick-fil-a and regularly enjoy their food. When I learned that there was a Chick-fil-a near where I was visiting here in Rochester, and I knew we had to go. The service was great, and our food was out in minutes. The actual food itself was amazingly delicious! The actual restaurant was really clean and was set up really nice. There isn't much to complain about. Maybe the only stickler I had was the cashier didn't give us enough sauce, but thats my fault for not asking for more. In conclusion, I highly recommend for anyone looking for a kid friendly highly satisfying restaurant! read more

Simply delicious! I have been on yelp for a long time yet have never had an inkling To leave a review until now I have had twice in the last week since they have opened and I am thoroughly impressed read more

There is one near by me and everyone is waiting in line to eat there... after it died down, I went. Twice I went thru the drivethru and picked up lunch for my whole office... orders were wrong both times. Not by a little, but completely wrong salads and they gave me a regular roll when we asked for gluten free... read more

The representation by management here is a joke. Today I spent 50 minutes in the drive thru for breakfast. Opening weekend was 35 minutes and I started 2 blocks away. Today was one tenth the distance. I was told by a manager 3 car lengths away from ordering and 3 minutes until breakfast ended that they could get my order. At this point I couldn't leave the drive thru line. When ordering I was told they couldn't. The girl then left and after five minutes came back and said she could but not all of it. I asked to speak to a manager. They left me waiting for another 7 minutes blocking anyone else ordering until he came out. He was incredibly ride and said if I was going to block his drive thru, here would call the police. I WAS WAITING TO SPEAK TO HIM!!!! he attempted to rectify nothing and walked away saying I don't have time for games. I WILL NEVER BE BACK AND WILL TELL THIS STORY TO ANYONE THAT WILL LISTEN. Incredibly unimpressed. read more

I was very excited to hear of this opening. i was highly disappointed. the service was fast, workers were nice. the food was not good. First they screwed up my daughters order. she was supposed to get chicken strips, but she received nuggets. we had take out and live too far to go back, so she ate them anyhow. those nuggets are the smallest nuggets ive ever seen. the chicken wrap was very dry, the cobb salad was ok, the waffle fries were decent, the chicken sandwiches were so gross! I guess its the way the chicken was made. i dislike it, i wont be going back. Plus for a fast food joint, the prices are quite high. read more

The breakfast is my favorite around chicken on a biscuit. I like the hash browns. It's amazing

We love this place but a bit disappointed today. We had a coupon for a free chicken sandwich. My husband had gotten it because it had taken more than a half hour for his order to come up. We decided to try lunch there today and they would not take our coupon. The server said the machine would not accept our coupon. We were upset, we would like to go back but are a little hesitant. Other than that, it's great place to eat. read more

Don't understand the hype. We tried it and it was ok. I preferred Wendy's spicy chicken over this.