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    Chick-fil-A

    2.9 (46 reviews)
    Open 6:30 am - 10:00 pm
    Updated 2 weeks ago

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    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed

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    We appreciate the kids "toy". Great little books.
    Nasha W.

    A great place to catch some fast food, and I appreciate that they have other options for kids' sides that are not french fries. The staff are nice, but in this particular location, the ordering process at the drive thru is very inefficient. You've got hard working staff trying to take orders, except one problem: there's no big menu to look at. If you're in the way back of the line, then someone has to walk all the way to the front to bring you a paper menu for you to be able to look at. I think if the staff had some way to have it on them, or another menu to be able to look at, it would make the process swifter.

    Receipt

    Dear Chick-fil-A Team, I'd like to share a frustrating experience I had at your Hialeah location on 16th Ave and 49th St. While in the drive-thru, I was aggressively cut off by another patron, nearly causing an accident. I don't expect staff to intervene in confrontations, but I do expect them to take notice and act accordingly. Unfortunately, I wasn't helped until I reached the window, where I was verbally assaulted by the same individual. No staff member acknowledged the situation, and no manager spoke to me to address why my order wasn't taken while everyone else's was. I couldn't leave the line due to no exit or departure lane, and no effort was made to show concern or offer a courtesy for the inconvenience. I do appreciate the quick service once I reached the window, but the overall handling of the situation was disappointing and not what Ive come to expect from Chick-fil-A. Estimado equipo de Chick-fil-A, Quisiera compartir una experiencia frustrante que tuve en su ubicación de Hialeah, en la 16th Ave y 49th St. Mientras esperaba en el autoservicio, otro cliente me cortó el paso de forma agresiva, casi causando un accidente. No espero que el personal intervenga en confrontaciones, pero sí que tomen nota de lo ocurrido y actúen en consecuencia. Lamentablemente, no fui atendido hasta llegar a la ventanilla, donde la misma persona me agredió verbalmente. Ningún empleado reconoció la situación, y ningún gerente se acercó a hablar conmigo para explicar por qué no tomaron mi orden mientras sí atendían a los demás. No podía salir de la fila ya que no había vía de salida, y no se hizo ningún esfuerzo por mostrar preocupación o cortesía por la incomodidad. Agradezco la rapidez con la que me atendieron al llegar a la ventanilla, pero la forma en que se manejó toda la situación fue decepcionante y no es lo que suelo esperar de Chick-fil-A.

    Lisandra P.

    NEW LOCATION IN HIALEAH IS NOW OPEN!!! I'm so excited to finally have a Chick-fil-A near by. Freaking amazing!!!! Never let the long line turn you away. It literally took 10- 15 minutes from the time we ordered to the moment we received our food. Gabriela was very nice and professional when she took my order. Honestly, the whole afternoon team was great. Food is delicious, and let's not forget about those milkshakes!! I'll happily sit in the drive through line any day of the week.

    Tone it down Tony
    Harry A.

    Never have I seen this corner jumping the way Chick-Fil-A has it jumping. The lines at the drive through are a bit ridiculous but Let's face it driving to another location it's going to Yale you about the same time waiting,,, most likely even for more because your gonna have to get in a line regardless to order. My opinion, the ordering system they have going on is pretty good. The line moves pretty quick and they get the order correct the few times I've been here. I'm not too sure how the busy other locations get, but I do know the one off 107 AVE in Doral gets pretty as well. My experience here has A-OKAY and with that I only have this to say " Hey that chicken sandwich from Chick-Fil-A is really Fire! " If you don't have the patience to wait to wait just a few minutes minutes or you're rushing then don't even make the line right???

    False promises from chick fil a in Hialeah (103rd). They deleted the post.
    Yenson B.

    MUST READ PLEASE. August 2nd 2021, the establishment opened the dinning area for the people of Hialeah. The establishment stated on their Instagram, "first 100 people will receive free chick fil a for the remaining of the year (one meal per week)". I was one of the first people (I was there since Sunday 7pm). As they opened to the people at 6:30, they handed 25 cards for the remaining year. NONE of the cards were meals as they promised. Not only that, 22 of the cards were for breakfast! With all honesty, people love chick fil a for their lunch, this is mad, unfair, and did not keep their promises. After leaving the establishment, I noticed they deleted the original Instagram post where they stated "one MEAL per week". I love chick fila but I will take my business to another chick fila restaurant. Wasted my night for this. Apart from that, parking is horrible, not designed properly for pick up or carry out. Very tiny location.

    Super fresh lemonade
    Alex G.

    SUPER FAST MOVING LINE!!!!!!! This location is amazing the service is ultra fast even if you see a lot of vehicles don't get discourage I can guarantee you in other places around. Where they don't have Many cars waiting you will spend more time in their drive-through comparing to this location is amazing I don't know how They manage to help that many people so fastAnd the order is always right

    ARNOLD PALMER*
    Danielle F.

    Worst Chick Fil A I've ever been to. I ordered via the mobile app for pickup through the drive thru at 7:47pm while I was already en route. I arrive at the restaurant parking lot by 7:53pm with a line past the bank across the Marshall's. By 8:01pm I met a drive thru worker to enter my mobile order into the system. I proceeded in the line towards the delivery area. They had me pull up to the red sign and wait another 15min for my order, finally I receive my items assuming everything was there, they have ONE JOB, and drive off. When I arrive home I discover my ice cream dream cup is missing entirely from my order. I call the restaurant immediately and they inform me they cannot do a partial refund & that they will provide me with a free ice cream next time I visit. I will never again be visiting this corporate hell hole. They didn't even pack the sauces I included in my order! And my "Large" waffle fry was half empty with not even entire waffle fries, just small tiny broken bits and pieces. WORST CHICK FIL A EVER! Worst quality of food I've ever experienced. I also ordered a gallon of Arnold Palmer, not their stupid "Sunjoy" name. $10 and it's not even filled to the top.... and my side salad was entirely lettuce, one tomato, barely any cheese. Terrible. But lest I forget it's their pleasure to provide such awful quality. Whoever owns this one should be embarrassed.

    For my last 4 visits I have been given my medium fries like this
    Jessica M.

    Im giving 2 stars because the food in this location is good compared to some other ones I've been too (Miramar, ft lauderdale). The reason for the stars taken off is that for the past 4 visits I have been given my fries like the picture. If I'm paying for a meal.... Medium fries i expect to get the fries lol. Idk what type of money they think they're saving doing this but it's ridiculous. The last time I went for breakfast they had no hasbrowns either... that's literally half of your breakfast menu. And then they upcharged me for a side without telling me. Luckily I noticed and got my money back but if you don't have the side then at least offer a reduced price for the other sides or let your customers know you're charging extra. I rather drive to pines for my chick fil a. I have never had an issue there and the food is always good

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    Review Highlights - Chick-fil-A

    Matias had lots of patience for 7 teenager orders and repeated to make sure there were no errors and accuracy.

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