It's always a pleasure. Food is mid, customer service top tier. The team is always on point and we'll appreciated.

The customer service was so bad. They had me waiting for my food for so long my salad became warm. And when I got to the front to get my food they brought everyone's food but mine and I could see my salad on their food table just collecting that sun heat. I eventually just got out my car and got my own food lol. Worst cfa ever and you can't even call them to complain and my refund still hasn't been processed by cfa despite multiple attempts. read more

Love this place staff is always very accommodating and friendly this is my go to fast food

The food is good. Customer service is good, but the curbside service is slow! I placed an order at 10:09 a.m. and it wasn't brought to the car until 10:23 a.m. I should have gone through the drive-thru! I love Chick-Fil-A, so of course, I will be returning, but I will either do walk-in or drive-thru. Good Luck, curbside customers! read more

This Chick-Fil-A location always presents me with a problem in some form or fashion literally on every visit! Either my order is messed up, or something that I ordered is not in my bag, they don't give me the number of dressings or sauces I ask for, the employees are not respectful and courteous, or the food quality is lousy! Please see the attached photos of a "8 Piece Grilled Nuggets". I would hardly call these nuggets because they were tiny and dry! So disappointed in this location that I will never return! read more

Chick-fil-A - 8 Count Grilled Nuggets - Fast Food Near Me - Humble, Texas

This Chick-fil-A location would receive one star if it were not a notch above the worse one in the greater Houston area to date. However, this one is close to a family member's house. Unfortunately, over the past few years, this location has fallen into disrepute. The overall management of this location lacks in the noble, charming standards for which Chick-fil-A is known. Granted the staff is not rude per se, but the overall lack of courtesy, kindness, and, well, that McDonald's vibe is, for lack of a better word, alive here. Raise the prices if you must, Chick-fil-A franchiser/owner, but give me quality or give me somewhere else to eat. read more

Chick-fil-A - It was fun while it lasted. Chick-fil-A mugs no longer welcomed here. - Fast Food Near Me - Humble, Texas

Unsatisfied customer...served uncooked nuggets. Went on Monday for a quick bite and couldn't even enjoy what I had paid for. Didn't even realize until the end that my nuggets weren't fully cooked. read more

Chick-fil-A - Went on Monday for lunch and come to find out that my nuggets were not even fully cooked and still had blood. Very disappointed! - Fast Food Near Me - Humble, Texas

Two items were missing from my order and the chicken nuggets were too tiny. The sweet tea was not delivered cold.

Nasty! DO NOT ORDER the spicy chicken cobb salad. Not worth paying 9.00 Very small container with a bunch of lettuce 3 cherry tomatoes, little pieces of shredded chicken nuggets, a few sprinkles of corn and few sprinkles of black beans, a little bag of salty corn chips and some nasty little peanut things. And big pack of salad dressing. Don't no why I needed the huge pack of salad dressing for a little ass 10 dollar salad. Chicken is very spicy. I asked for a grilled chicken salad and guy suggested cobb salad. I had my mouth water for a real chicken salad with big pieces of grilled chicken ESPECIALLY for almost 10 dollars. That is a rip off. I was too hungry to turn around and reurn that shit. read more

Worst experience ever. I made an order this is the second time I try chick-fil-a and second time no sauces they tell me it's in the bag nothing in the bag. I then call them and they investigate me about my receipt asking me for proof then when I show them proof they want me to tell them what sauces I want on the grilled sandwich which they should already know. By then the food was cold. I don't understand where the pleasantries come from when they treat customers like this. read more

One of the worst chick fil a in the area. Dont go here unless you dont like fresh food! The customer service is trash and place has no napkin, condiments table or anything. Probably because everyone loves stealing so much. Smfh read more

I am so annoyed. The staff is lovely BUT this location is sooooooooo slow. There is like zero sense of urgency. I'm sure in the mornings majority of people are on their way to work, nobody wants to be waiting 10-15 mins in a drive thru. I went inside instead of waiting in the line today thinking it would be faster and I was clearly wrong. It's like like everyone is moving in slow motion. Again, the staff really is pleasant but the long wait really ruins the whole experience. When I think of Chick-fil-a I think of fast&friendly service, but this location definitely lacks the speed! read more

Always best drive thru. Love their mobile ordering. Go inside and pick up . Food is always fresh

It's fast food. It was as expected. And as always, it was their pleasure. Got the Nuggets and lemonade. They have like 10 sauce choices, which is good. And kids love the play area. read more

Horrible experience staff sucks!! Got food poisoning from eating there. When I when back with a friend there was a dead rat on the floor and a roach crawling on the register. I told the manger and she said what do I want her to do about it. Needless to say I'm never go back there at all!! read more

Food is fresh. Everyone is friendly. Someone just needs to keep up with sweeping and wiping tables read more

Just ordered a Cobb Salad for lunch. Found a huge bug in the salad. When I took it back the manager acted as if I was inconveniencing her. I will never eat from this establishment again! read more

Chick-fil-A - Fast Food Near Me - Humble, Texas

Chick-fil a you Rock! The staff here is so nice and always ask the right questions!! It's always very busy at this location but my food is ALWAYS fresh and the wait time is NEVER long! Y'all really got It together here! Thanks for making my lunch hour one to enjoy!!! read more

Very disappointed in Chic Fil a we ordered over 200 dollars worth of food for a baby shower plus added a few more items they were supposed to be ready at 2pm.. We are here still waiting to top it off we also ordered Gallons of tea and lemonade and asked for Ice and they said It will be an extra charge. Which would've been fine but after spending all that money you would think they would give us ice free that goes with our drinks read more

This Chick-fil-A had very slow service. Most Chick-fil-A's are very fast. Once we were able to order and the food came out it was great like always. Just hope next time it's a little faster. read more

Greylon at the chick-fil-a in the mall was one of the sweetest workers I've ever encountered. He goes above and beyond what's expected. I won't forgot how he went out of his way for me and my girlfriend. Thank you greylon. read more

On this day the chicken was to dry and hard, but overall it was good and I even went back to tell them that it didn't taste right and they should do better with the chicken. They were very respectful and the lines are always fast, I would definitely go here if I want something fast and good. read more

Excellent customer service and great food. I have never been to this location and didn't expect such quality from a food court Chick-Fil-A. They had regular prices, the same good quality, and the same outstanding customer service. read more

This is probably my favorite food it is the chicken Sandwich I love it sometimes I get fruit with my chicken sandwich but I love chick fil A sometimes I go to chick fil A because school and free dress but I LOVE chick fil A m read more

Horrible. The worst service or any chick fil a. Store is filthy. Reported my complaint to a manager who was extremely indifferent. Do yourself a favor and go to Kingwood if you want Chick-fil a read more

The employees at this particular restaurant could use some cross training. They should cross train with the other Chick-fil-A stores that have exceptional customer service. I can't fault for what they don't have common sense, courtesy and respect to their customers... this should be identified by the management and the owner operator of this Chick-fil-A. Based on the number of reviews stating the same thing it appears no one cares. They obviously have not been told that it is essential in the proper way of conducting business with the public. I will never to return to this particular Chick-fil-A and spend my money on inadequate service and sub par prepared food. To sum it up, I repeated my order six times to still not have it correct. All I kept being told was with that this is the way it rang it up, this is what happened and no one took the initiative to simply make the order right. read more

When going thru drive thru I'm not able to walk in because it'll hurt and too much hassle being on crutches. The drive thru taker told us to hold on with an attitude when there are other ways to be respectful we got inside to speak to manager Nathaniel Holmes and it like he didn't care! Both were disrespectful. I will never return. I contacted Customer Service email with Chic Fil A too on this issue! read more

The worst Chick-fil-A experience I've had to date. Lemonade was below par, chicken soup tasted like toilet water, and the nuggets were soggy. read more

If you have ever been, you know it. Fast food is fast food. What can I say. However I must add I am not a Chick-Fil-A fan. Now since the last time I have had it, there have been some changes. I still am not a fan of their normal fair. But I did have a side salad instead of those lame fries things (in my opinion), and I was surprised, it was very good, and the spicy dressing I ordered was equally good. Also I had their pecan brownie, and I was again surprised how good it was. A little chewy, good flavor, excellent. However their sandwich still was not the best. So I guess if I could order a couple side salads, couple brownies, stay away from the normal fair, I would be good. read more

This is the worst Chick fil a I have ever gone to. I am rating them in a franchise scale not a normal fast food scale. I have been here a few times as it is the closest one to my house and each time I leave asking myself why I went back. The service is slow. The tables are always dirty. The last time I went the lettuce was partially rotten and the cashiers clearly didn't pay attention to who was next to serve in line. I love Chick Fil A and it makes me very sad that the one closest to me is so terrible. read more

Usually happy with their service, but on Memorial Day they required me to be in uniform to get a military discount. Don't we deserve a day off, out of uniform? I am proud to wear the cloth of my country and have done so for 25+ years, but I also enjoy the cooler approach to Houston's heat of shorts and a t-shirt when off-duty. read more

The drive thru is absolutely ridiculous. I waited for 15 minutes due to the disorganized logistics they have in place. It was a three ring circus. I won't visit this Chick-fil-A again read more

This is the worst chicken fila I've ever been too. I ordered to dine in and both of my items came in bags resulting in a whole bunch of bags everywhere. It was trashy like a rainy Tuesday. Also I never got the milkshake I ordered so I had to ask for it again to be made as if the worker had dimentia, then when I went to throw away the trash, both were full to the top like a can of green beans. The gentle man at the cashier wasn't the, as you say, "chicken fila certified attitude" instead it was more of the Denny's waiter Attitude and was quite rude. Would not recommend what so ever. ONE STAR. read more

I ordered breakfast this morning for me and my 1 year old. Waited 45 minutes for the food. Food arrived and it was the wrong order !! They gave me chicken nuggets and fries ! Contacted DoorDash for a refund AND a new order from Chick-fil-A because now it's been an hour and we have not eaten and they refused. They offered to remake the order and deliver it for free. Now we have to wait ANOTHER 45 minutes for food !!!!! I'm so pissed. Chick fila check your orders because this means someone else got the wrong order as-well and when you order delivery you have a to go through to much to get it fixed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INCONSIDERATE IDIOTS read more

This location took over 15 minutes in the morning. Way to long for the amount of customers. Employees seemed like they were in slow motion. After asking 3 times if we wanted any condiments and saying yes each time, there were none in the bag. So sad, they use to be so good and quick. read more

That chick-fil-a is slow. The one off of west lake Houston is fast. The last time I went to he slow one, they got my order completely wrong.

Best service ever. Any the older gentleman walking the food court was amazing went above and beyond Love this place. I got my good fast

We were in one of two drive thru lines, and once we got to the front of the line we were told this line was no longer being used. I drove up to the window and would order there....but I was told I needed to go to the beginning of the other line. Hmm. Not good customer service. read more

Jorge was very nice. He came to see if everything was satisfactory and if we needed anything. I visit this location often they're always right on point. read more

The service at this Chic fil A is very sub standard. I travel several states and look for CFA's due to their exemplary service; but the Humble location is lacking. When I said "thank you" the response was "no problem" which totally knocked me off balance. The older lady who was working the front counter looked and acted like she would rather be anywhere but here. I doubt I will return to this location unless they're my only choice. They definitely need more training. read more