My order was fresh and food was delicious just like always. Customer service is always amazing

This is a good Chick-fil-A where it's always a pleasure to dine in or use the drive through! I've eaten here several times over the years and gotten many to-go orders, too! As is typical of CFA, the service has always been top-notch, and the orders have been done correctly and quickly! The store is always clean, and the condiments and cups/napkins, etc., are always well stocked. I've also used this location to get CFA gift cards at Christmas time. The only issue I have had, and it's not CFA's fault, is backing out from the parking spaces I tapped another car's bumper, and that car was in the drive through. Thankfully, even though this store is typically always packed, we were able to stop, get a good look at each vehicle and decide there was no damage done. Despite that hiccup, I've always been pleased with this CFA for both dine in and carryout! read more

Just an ordinary Chick-fil-A, but very friendly environment. The place can be a bit more cleaner than what it supposed to be. Food is fresh and delicious, drink refills, no issue. Taking orders, very good! My family enjoyed very much. read more

My wife can't do apples. But wants a side of fruit. They used to allow you to modify fruit cups. Now they don't. Making a change like that is silly. Less attractive to eat here. read more

The old white lady behind the counter is so rude! She side eyes like crazy and ignores everyone when they need help.

Was supposed to pick up an uber eats order, but had to go through drive through. Still 30 minutes until close, and other customers were already in the lobby, so it wasn't like I was causing them to keep it open any longer than the people were in there, and when I got to the window after 20 minutes someone else already picked up the order. 30 minutes that could've been used to do another order, that could've been a 5 minute interaction. read more

I usually love ordering from this store, but they've been slacking on giving me my fries when I order a meal. Please do better when fixing online orders because having to wait for a refund when you could just simply look at what was ordered could save a lot of time and hassle. read more

We swung by for a quick dinner while out Christmas shopping today. This location is smaller inside than most Chick-fil-As I have been to. There was a little bit of a line inside, but the cashier was quick and efficient. The first thing I noticed upon arrival was the overflowing trash can near the door. The trash dispenser was overfilled and there was trash falling onto the floor. Some of the tables were still dirty as well. I'd say these were due to understaffing or sickness. The food arrived to our table quickly-- fresh and warm. They even had fun Table Toppers for kids beside the condiments that we had to try out. It made us all smile to see these unique table stickers placemats. Overall, it was a pretty standardized Chick-fil-A experience. read more

Chick-fil-A - Table Toppers Chick-fil-A- Chicken Sandwich - Fast Food Near Me - Huntsville, Alabama

This was my first time at this location. Of course I went during the lunch rush. The line was wrapped around the building. The employees always amaze me how efficient and friendly they are. I really didn't have to wait long at all. My food was perfect, fresh and not just sitting on a warming shelf. read more

Very nice people at this chick fil a! The food is good too! Good atmosphere -thank you!!! read more

Chick-fil-A - Fast Food Near Me - Huntsville, Alabama

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Worst chick fil a I've been to. You place a mobile order and somehow 20 minutes later it isn't ready when you placed the order the second they opened the drive thru is just as bad. They're so slow and don't seem to care. I write this as I am once again waiting 25+ minutes for my mobile order. read more

Rude and uncooperative. Needs to source a better demographic of customer service. I don't spend my hard earned money to get griped at for their locations poor layout. As for the manager, I don't care if you think your subpar service is great. You aren't the one leaving the reviews. read more

This Chick-fil-A location is one of the best and now oldest ones in Huntsville. They provide consistently fresh food and exceptional customer service. Every time we have visited our fries have been hot and freshly made. I can't say this about the other locations in town. They offer over a dozen curbside pick up parking spots as well as a relatively new double drive thru. When you enter, you must first circle the building to enter the drive thru. For a faster ordering experience, place your order using the mobile app and they will then check you in when you arrive. I highly recommend using the Chick-fil-A app as you can earn rewards like free food. After your visit, they occasionally extend the opportunity to complete a survey for a free sandwich that can be done and redeemed through the app. Make sure to request the condiments. If you place a pickup order for inside there is a pickup shelf they will place your order on when ready and there is a nice waiting area with couches directly across from it. read more

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As far as Chick-fil-A locations go, this one was basically on par with others I have visited. Their parking lot set up is a bit convoluted, but I understand they have to adjust to being in a high traffic area. We ordered via the mobile app for curbside delivery. It took a bit longer than expected to get our food. Also, we were missing a couple things. We were able to speak with one of the employees who quickly rectified the issue. Even with the time and mistake, the customer service was good as expected. read more

Don't stop at this location for dinner. The line was backed up, not moving at all and people started honking. No apparent reason why no one is taking orders. The worst Chik fil a around. read more

Half the parking lot has been turned into a driveway to get the drivetru bigger making it almost impossible to park for inside Super lame read more

I stopped by for lunch for my usual order, The Spicy Chicken Sandwich Deluxe but instead I ordered the Spicy Southwest Salad. If you don't know by now, spicy is my thing. :) The drive thru line was wrapped around the building TWICE (that is such a thing at this location, lol) on this day due to the holiday crowd but miraculously it still flowed quickly. The salad was A-Mazing! Spicy shredded grilled chicken, grape tomatoes, cheese blend, roasted corn, black beans and red cabbage/carrots blend. Served with packages of dried crispy peppers, chili lime pepita seeds and tortilla strips. I chose the Creamy Salsa to top it off with. Nothing beats a fresh, darn good salad. Please don't let this by a limited item. By far, one of the best salads I've had. *= A few pieces of wilted lettuce were present but I picked them out. Just a few. read more

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TOP TIER FAST FOOD RESTAURANT. if I could go here 4x a week, I could. Great customer service (specifically this location), I always have H-O-T food, and I'm never in the line too long. Best food items: - spicy deluxe chicken sandwich - 8ct fried nuggets - waffle fries - cookies & cream milkshake with NO whipped cream or cherry Best sauce: - zesty buffalo ENJOY YOUR FOOD. read more

I am not sure to be mad at Chick-fil-A or Doordash. I order my meal at 9:15pm on Doordash and the order is confirmed by the restaurant. The Doordash confirms super late around 9:50pm. So I'm thinking if everything is confirmed they should be able to bring my food. The delivery person texts me at 10:08pm to tell me Chick-fil-A closes at 10. I'm like okay why didn't Chick-fil-A call to say anything about the order? Also why did Doordash wait so long to even get a delivery person. I'm sitting at home waiting an hour to find out I'm not even getting it. I have to go out around 10 to find food. read more

Like most Chick-fil-A's, they offer great, efficient, and friendly service with a side of waffle fries. Last time I came here I had some sort of technical error from the app and they were kind enough to reimburse me for the inconvenience. Doesn't get any better than that, folks. read more

This location is really hit or miss and mostly miss on hot fries and the correct condiments

I drove through the drive thru here to get my order. I was tasked with bringing food home for my family. The idiots here decided to put all the food into one big bag, a bag that was not at all sturdy enough to hold it, and give it to me. As I was taking it back home to my family, suddenly the bottom of the bag gave out and all the food spilled onto the ground, wasting $40 of my life(I live paycheck-to-paycheck, this is the one time I can get chik-fil-a for my family). Whoever is bagging the food here needs to be replaced, because if they had any sense, they would have put the food into two smaller bags. But no. Instead they made a stupid decision that cost me money, time, food, and peace of mind. Never going here again. read more

Do yourself a favor, drive the extra 8 minutes to the chick-fil-a by clift farms on the other side of the 72. The employees look bored and look unhappy to be there. They were missing food items and the only reason i am giving the place 2 stars is because the person who took my order was polite- but sorry it isn't worth coming back here . Food is good as always but thankfully there are a bunch of restaurants that could serve the same food but without the side of the attitude. read more

Stopped while traveling, our go to place for lunch everyday but Sunday. We have our usual Number 1, Wrap, Spicey Chicken sandwich and grilled nuggets. All are good as usual with free refills for the road and the bathrooms are always clean. read more

Chick-fil-A - Fast Food Near Me - Huntsville, Alabama

Fantastic service, speedy efficient and delivered with a sincere smile. Food was cooked to perfection with the right temperature and perfectly seasoned making it a very delicious sandwich read more

I really love Chick-Fil-A. Compared to all other fast food restaurants, this is most definitely a 5-star experience for me. Most recently my boyfriend and I snuck away during our lunch hour to go grab a bite at this Chick-Fil-A on Valentine's Day. They were actually handing out carnations to all of the women that came into the restaurant. It was such a simple gesture, but it went a LONG way with me. The chicken is SO TENDER and delicious. I love every single thing they serve on the menu. The customer service is also a step above the rest. The workers are polite and generally seem happy to be doing their jobs. It really makes a difference. read more

Chick-fil-A - Fast Food Near Me - Huntsville, Alabama

I go to this Chik Fil A restaurant multiple times a week - today I had the most insulting disappointing service ever. We had to pay for our food twice - first worker said his card reader didn't work. A lovely young black woman took out order the second time and put our card through. We all heard it beep, and she said it went through just fine. So later while waiting in the Particularly slow line (usually this restuarant is fast) the girl who takes the cash asked us to pay with our card the THIRD time. I got out the vehicle at this point and went and spoke to the lovely young black lady who took our payment the second time. She vouched that it had went through. I told the girl asking us to pay to go speak to her and that young lady who took the payment said in her words she was "POSITIVE" the payment went through. At the window, they asked us to pay for a FOURTH time! I tried to explain the situation, and the owner/manager Jamie was BEYOND rude. He cut me off and said you know what forget it, it's ON ME. I am NOT a charity case, we PAID for our food! The proper response is our whole system is down, so don't worry about it. NOT to be an arrogant jerk acting like you're doing a favor after we'd paid. And if the whole card system is truly down, what good would paying up front do? I also got low key racist vibes on how they spoke to the truthful young lady who scanned our card the second time. And update- there is a pending charge on my bank account for th3 price of the food! read more

Normally am a big chick-Fil-A advocate, but this institution is the expedition. I always use the mobile app and preorder my food. However, on 3 of the 5 times I have used the app at this location, my order has been inaccurate or incomplete. I've called each time, no answer, and left msgs. They called me back from 2-4 days later. Only once was my meal refunded. And the second time they mailed me a coupon...that wasn't worth the cost of what they missed on my order. That and the layout of the drive thru allows people in-line to block those trying to leave. If they would assist with this issue, they'd be able to have their customers leave and make room for those getting into line. Shame on this facility and their owner for letting them lose a loyal customer. read more

We got their and it was a long line took about 20 minutes for us to actually order. When we got our food the buns to the chicken sandwich we like a rock, and we had no straws! read more

I'm only giving a 2 star review based on them literally getting my order wrong every single time I visit this location. I buy from there every Saturday when I go to Huntsville to visit my son he likes chic fil a so we go there but I know they're going to get my order wrong and they do EVERY. SINGLE. TIME. I went there today and ordered a simple chicken sandwich and of course they got it wrong as usual they gave me a grilled chicken sandwich instead!! I hate their grilled chicken! But I didn't notice till I was almost to my destination so I have it to a homeless person walking down the road. I don't think I'll ever be back at this location again! read more

I always get my order through Curbside and the young man who always brings my food Is the kindest person. Always asks if there is something else he can do and without a beat says my pleasure and says have a blessed day with a huge smile. He makes my whole experience that much better. My food always takes no time at all to come out and is always hot. The University CFA is always the one I go to! read more

We have tried eating here before and we had a bad experience. We decided to try it again in hopes that it had changed and we had Anna as our cashier this time. She was completely rude and never said " my pleasure", she didn't smile, say hey, or anything. We then pull up to get our food and we see workers fussing about how people talk and then we see the manager come up in their conversation and start playing around with them while they are busy and not trying to hand any food out. Our food is finally ready and she basically throws our food in the window and turns around and starts her conversation back while we had asked for another straw. She turns around and says "huh, you said a straw". Then, we go to leave and the same people are yelling " ooo I'm tired of how these folks been parking they cars. Imma yell at them and tell them to move out the way" We couldn't believe a chick-fil-a acted like this. Honestly, we probably would have gotten better service at McDonald's. I HIGHLY recommend to go to a different chick-fil-a. read more

Annoyed- the drive thru was very slow, much slower than other chic fil a lines. Ordered in the app- specially asked for sweetener and sauces, one sauce for three orders and it was the wrong sauce. No straws for our 3 drinks. Fries were cold. Chicken on one sandwich was was tough like the membrane was left in the center of a poorly cut piece of meat. read more

As you would expect from Chic Fil A, excellent fast service. App works at this location.

They were vary nice and helped us Cary out our bags witch was vet nice. Overall pretty good.

I stopped by for the first time in a while and what a disappointment. I ordered the four piece strip dinner and when I opened the bag I thought they gave me a kiddie meal. The box was like half the size it used to be and the strip were skinny little slivers of chicken. What a rip off. I won't bother coming here again if I have to order two meals to make a single dinners worth of food. read more

I will never eat at this location ever again. The service has been incredibly slow. A few weeks ago I went through the drive-thru and asked for a Grilled Chicken Sandwich combo. I sat by the window after paying for about 2 minutes and then was told to pull forward and wait by the curb, which I did for about 5 minutes before my sandwich came. Today I went back with some free gift cards corporate sent me after complaining. All I ordered was a plain chicken-biscuit combo and it took a staggering 17 minutes to get my order! I guess I should've complained sooner when I started noticing everyone behind me getting their food first again. It was like my order just disappeared. When I complained and someone brought me my food, I gave her all the rest of my free gift cards. This place needs new management or a way to cook and serve food faster. read more

I got a chicken nugget when I came here with mom. It was Presidents' Day so she let me eat inside. I can tell my chicken was raised without any antibiotics. It was crispy. Next time I come, I will dress nicely because everyone else around me was. I will wear polo shirt. it was raining hard. I will own this place one day. read more

The other day I was here and the drive thru was super backed up so I said screw it and went inside. I had plenty of time so there was no need to go through the drive thru. Anyways, I went inside and ordered that 12 piece with large fries (you know how I dos it). Before the cashier could get my drink poured, they brought my food out. Wtf? How were they so fast? Word of advice: you should have chik fil a sauce available as a fountain drink. read more

I stopped by Chick-Fil-A because I was really thirsty for some lemonade. I ordered the frozen lemonade thinking that it was like a slushie or slurpee and it turned out to be a milkshake type drink. I got back in line to get some lemonade instead and the team leader on duty asked if there was something wrong with my order. I explained my mistake in thinking it was a slurpee and that I wanted to buy some lemonade. He insisted that they would replace it and gave me a large lemonade. Great customer service! A+ read more