I visited Chick-fil-A (Store #03687 on Eastern) on May 2, 2026, and had a bit of an unfortunate experience--but what really stood out was how the team handled it. After picking up my order and getting home, the bottom of the bag gave out as I grabbed it from my car. Everything fell onto the ground--my sandwiches, sides--and to top it off, I realized I was missing a brownie and that a drink had leaked, soaking the bag. I hadn't eaten all day, so I was definitely frustrated. I called the store right away and spoke with Kalena, who was incredibly kind and helpful. She took down my information and asked me to come back on Monday so they could make it right. When I returned Monday evening, I was helped by Crimson. She quickly found my information, handled everything professionally, and replaced my order without any hassle. I truly appreciate how both of them handled the situation. There was no arguing, no blame--just genuine care and great customer service. Accidents happen, but the way this team responded made all the difference. Big thank you to Elena and Crimson--you both were amazing. This location is a great example of how customer service should be done. Five stars all around! read more

Chick-fil-A was super packed today. Although they were really busy the service continued to flow rapidly. The restaurant was clean, the customer service was friendly and there were no complaints when it came to the food. read more

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Terrible location. Worst service I've ever had at a Chick-fil-A. Food came out salty beyond belief and they wouldn't exchange the breakfast chicken biscuit after I complained. I would've been better off talking to the wall, as the employee showed zero concern whatsoever and didn't seem to care. Don't come here because of food inconsistency and service issues. read more

Mariah has outstanding customer service; I love her customer service! Great food and ambiance!

My wife ordered a chikflia combo and a 12 piece nugget in the drive thru. She received no nuggets and a jalepeno ranch grilled sandwich. She bought the nuggets for children who were very upset at not getting lunch. And her elderly father who cannot eat bacon, cheese, or jalepeno could not eat his lunch it either. It was a huge waste of time and money and no one got to eat today. The receipt on the bag had her order but nothing was what she ordered. This place is supposed to be all about service. I am so angry and every one is disappointed. read more

I always forget this place is closed on Sundays. I live close by, and after all my years in Vegas I finally tried their chicken sandwiches for the first time recently. Now the kids are constantly trying to get me to go, so I'm always peeking to see if the drive-thru line is short. I also end up picking up work lunch for my daughter here pretty often. The little hashbrowns at breakfast look so cute! I really need to try them one of these days. Fast-food prices are going up everywhere, but when I'm craving a chicken sandwich, this is definitely one of the first spots I think about stopping by. read more

The staff here seem incompetent. I kindly asked Kalena at the pick up window if they could double check my order because last time I had items missing when I got home and hungry kids. She responded that she "triple checked it", so I trusted her and drove off. Sure enough, TWO of our 8 count nuggets were missing. So ridiculous. read more

Service was great. My chicken nuggets were a bit salty, so i didn't really enjoy it. there we no open tables, so we had to sit on a table that wasn't cleaned. read more

Decided to get some breakfast to try the frosted coffee. It's very delicious. Niya took our order and was very friendly & welcoming! Great customer service! The drive through had no line so that's always nice. Their drive through & parking lot is always clean. read more

This was my first time trying out Chick-Fil-A. I'm more of a Raising Cane's person, but I was out shopping and was hungry and this place was close by when I searched food near me. The drive-thru line wasn't as packed as I was going to expect and it was moving quickly, so I chose that rather than going inside. Everybody here was super nice and seemed to be in a great mood, and their food looked really good! I ordered their original chicken sandwich meal, which came with their waffle fries. I also got myself a chocolate milkshake and a side of BBQ sauce for my fries. What I've noticed when I got up to the drive-thru window is that the food is all ready to go once the customer pulls up. I didn't take pictures of my food because I was so hungry and I ended up scarfing it down once I got home. The chicken sandwich was excellent and so were the waffle fries. The waffle fries tasted like they came fresh out of the oven. The chocolate milkshake was delicious, too. It tasted like it was made with real chocolate ice cream, topped with whipped cream and a cherry on top. Very good food and exceptional service! read more

Food was excellent! I love William. He was outstanding. Checked on me multiple times. Even brought us complementary mints and hand wipes. Will be back!!! read more

Chick-fil-A - William and his mints - Fast Food Near Me - Las Vegas, Nevada

Starving!! Always my to go fast food. Great meals, tasty, delicious. And I always appreciate the service. It's great to see our youths providing great service, kind, friendly, courteous, professional! Drive through is smooth, fast, no complaints. Thank you Sofia for taking my order. And thank you Brittany for providing my order. You guys are the best!! read more

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DO NOT USE DRIVE-THRU UNLESS YOU WANT: * horrible customer service * incompetent employees * your food order wrong * and a manager that "covers-up" employees mistakes it's sad to see that chick-fil-a is now allowing poor customer service like all the other drive thru places. read more

Most of the staff are pretty welcoming and kind, and the food here is great. Every Saturday morning when I come for breakfast, I encounter Lacey, one of your drive thru workers. She has like the biggest attitude and like gives me dirty looks whenever I come. She might just have a resting bitch face but like it's her tone. Every other worker seems enthusiastic and very approachable but every time I've came here so far, I try to avoid her by going into the other lane. She has like fuzzy black or dark brown hair and has glasses. Last encounter I've had, she legit like snatched my card - not even like carefully taking it out of my hand and it fell on the ground. read more

So I came here for breakfast && the drive thru was not busy at all , super quick. The staff were super nice. && The pricing for the food, is refreshing! lol The food was definitely fresh! I order an egg white grilled sandwich it was good. If you make it a meal you get little hash brown nuggets, which were so good and crunchy! The only thing was that the sausage, egg and cheese biscuit was a little burn but still taste good. It's definitely a good place to go for breakfast on the go, I enjoyed it! read more

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Not the Chick-fil-A service I expected (Eastern location) Stopped by the Chick-fil-A on Eastern and went through the drive-thru for two combo meals. My drink order was simple: one regular lemonade and one diet lemonade. The order taker didn't repeat the order back to confirm, and when I pulled away I realized my "diet lemonade" was actually a Diet Dr Pepper. I called right away and spoke with Ashlyn. I wasn't trying to make a big deal--I just wanted the mistake corrected since it was their error. But her response felt cold and unhelpful: she said the only thing she could do was give me another drink next time I come in. The problem is this location isn't close to my house, so asking me to drive back another day just to replace a drink they got wrong isn't a real solution. Chick-fil-A usually has top-tier customer service, but this experience was the opposite. Between the incorrect drink, no order confirmation, and Ashlyn's lack of effort to make it right, I'm not coming back to this location. read more

DO NOT USE DRIVE-THRU UNLESS YOU WANT: * horrible customer service * incompetent employees * your food order wrong * and a manager that "covers-up" employees mistakes it's sad to see that chick-fil-a is now allowing poor customer service like all the other drive thru places. read more

2 stars for the fact that they were polite, but I've been here 2x and both times they've messed up my order and given me cold sandwiches. This is not the chik-fil-a standard, and I won't be back to this location again. I feel one of the reasons people are loyal to CFA is their ability to get it right, and this one is lacking that. read more

I have to say, this chic fil a really stepped up their service. Dining in this location is almost giving a dine-in restaurant vibe!

The service was so good! Vivian, who took our order, was super respectful and kind to us the whole time, even walking around making sure everything was good during our meal. At the end, she even offered us some free mints! Overall superb service! Thank you again to Vivian for making our experience more enjoyable. read more

Love coming to this location. Huge thanks to Ben A, always friendly and making sure I get the best service every time I come. He's always attentive and asking if I want a refill. Highly recommend. read more

So, I ordered from the app because we had a rough day following our AC going out and we wanted a nice, easy tasty reliably great meal. Our order was missing my entree , my son's entree, as well as my wife's salad dressing. The fries were stale and the salad was slimy and wilted, as pictured. I tried to call and get the missing items replaced or something, but got a machine... ok, it's busy as it's dinner time. I ended up using my rewards to order my son and my entree as well as a new salad and dressing... they arrived and fortunately the chicken is good, but the extra salad is wilted and slimy too. That sucks. I guess we should have just gone in... but that's lame to need to go in to get good food. read more

Chick-fil-A - Side Salad - Fast Food Near Me - Las Vegas, Nevada

I'm sorry but can't you pick a bigger or better location spot ? It's a nightmare to get in and out of your lot line moves very slowly to difficult to return read more

I guess it's been a while since I had their marketplace sold because the grilled chip is absolutely disgusting. It used to be this delicious shredded fresh tasting chicken. Now it just taste really gross. I'm so disappointed. read more

Food was alright.. The customer service was terrible everyone had an attitude on their face. and seemed like they didn't want to be there and when I was being helped they said they were gonna bring my food, but they didn't bring it and it was just sitting. read more

I came here to redeem my gift card that I got as a gift. I went through the drive thru. It was nice how the workers took my order outside and also paid for it as well. I give props to the workers because it was hot out. Both staff members were super nice! They were quick to have my order ready and was super nice! They also have me all the different dipping sauces which I loved! I ordered the spicy deluxe chicken sandwich, chick fil a sandwich, macaroni and cheese, and waffle fries. All were delicious and cooked well! I will definitely be back for more! read more

Chick-fil-A - Fast Food Near Me - Las Vegas, Nevada

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This Chick fil a is closest to me so I frequent here at least once a month. The staff are always very friendly and the food is on point 90% of the time, occasionally I'll get fries that taste old. I feel like all Chick fil a's in town are busy, this being one of the busier stores so the drive thru is usually pretty packed but they get you through the line very quickly. read more

Chick-fil-A - Fast Food Near Me - Las Vegas, Nevada

This place is usually pretty decent but today was rough. The girl who took my order took my card and started gossiping to her coworker. The second she handed me my card back she turned her back to me and didn't say any closing remarks-I didn't even know if I was good to go or not. On top of that our Sprite was flat and our fries were half full and were mostly crumbs. For ordering two hours before closing time that's a little let down. read more

I had never been to Chick-fil-A before. I was running errands with my grandson, and I said "Let's try this Chick-fil-A place. We pull up, and the guy standing there ready to take our order didn't smile, say hello, or ask what we wanted to order. He just looked at me. I said "We've never been here before, is there something you could recommend that's popular ?". He glanced at the menu I was looking at, then back at me, and didn't say anything". Awkward silence ... so I looked at the menu and said I guess we'll take two chicken sandwiches. He didn't ask how we wanted it, HE NEVER SAID ANYTHING, so we just pulled forward, and the chicken sandwich wasn't anything special to rave about. No wonder all the Chick-fil-A's have an average review of 3 and half stars at all locations. Will never eat there again. read more

03/2024 it's been a couple years since I had Chick-fil-A . Ordered the chicken deluxe with pepper jack cheese combo complimentary by my clients family. There waffle fries are not bad. Service was quick (drive-thru). So I can't say much but it was pretty good especially when you're hungry. Happy eats! read more

Chick-fil-A - Fast Food Near Me - Las Vegas, Nevada

Way to drive my business across the parking lot!. I came inside to order food 20 mins ago, the nice young cashier took my order which was a "cool chicken wrap" substitute grilled chicken for (crispy)after placing my order I noticed the manager come say something to the shift lead while preparing what I THOUGHT would be my order. When I was given my meal I was told, "here is your food I'm sorry but we can't put a crispy chicken strip on your order" but here is a grilled chicken wrap, enjoy" no, I won't enjoy, take this back and give me a refund please. After reading the reviews, apparently, they just make you what THEY if they can't accomidate your order, youll be miles away and it would be worth the trouble or wait to go back. I won't be back. Thanks Dave Taplin read more

Chick-fil-A - Chick-fil-A Cool Wrap,that the manager personally refused to honor, after making me wait and my refund - Fast Food Near Me - Las Vegas, Nevada

This is literally the worst Chick-fil-A I have ever been to. The food is either old or missing. If you want Chick-fil-A the one on Stephanie street is way better! read more

Chick-fil-A - Old nuggets. The fries were old too. - Fast Food Near Me - Las Vegas, Nevada

This isn't about the food -- it's about my experience working here. I worked at a different Chick-fil-A before this, with almost a year of experience. I already knew how things worked. I understand every Chick-fil-A runs differently, and that wasn't a problem for me. I was adapting. I usually worked afternoon to 8 p.m. shifts, and things went well. I worked with people around my age, and I got great feedback. The only thing anyone ever mentioned was small stuff like my grammar -- saying "beverage" instead of "drink." Other than that, people had nothing but kind things to say about me. That all changed the moment I worked a breakfast shift. Breakfast shifts tend to have more older employees, and I felt the difference immediately. The atmosphere felt tense. It felt like high school all over again -- older women acting like mean girls. One small example: I put a peach frosted lemonade in a clear cup, and a coworker looked at me and smirked like I was doing something wrong. What they didn't know is Chick-fil-A used to put frosted lemonades in clear cups before they upsized them. Then Bella, who I believe is a manager, was talking with someone named Audrey about people waiting on food. There were maybe three people waiting -- a small rush -- but at Chick-fil-A, speed is everything, so I get it. What I don't get is hearing Bella say something about me as the trainee, blaming me for the wait when I was doing everything I could. That hit a nerve. I don't appreciate being called out like that for no reason, especially four days in. Bella would call my name louder than needed whenever someone needed a refill or was at the register, even when my back was turned stocking things. It felt like she was trying to make me look bad in front of everyone -- like I wasn't following "guest first," which is the number one rule. But why doesn't that rule go both ways? If leadership sees a guest waiting and another employee is busy, why not help instead of standing there and acting like it's not your job? Having a different color shirt doesn't make you better. Then I get told I wasn't socializing with coworkers. I'm not the type to chat while I'm working -- I stay focused and professional. I'm neurodivergent, so I don't socialize the same way as everyone else, especially while working. But that doesn't mean I'm doing anything wrong. After getting fed up, I walked out. Audrey, the director, called me afterward asking why I left. I explained everything, and she said walking out wasn't the right move -- that I should have talked to someone. But honestly, four days in versus a manager? No one would have taken me seriously. When I told her what I overheard about Bella blaming me, Audrey tried to lie and say that's not what she said. I was standing two feet away -- I know exactly what I heard. She tried gaslighting me, but it didn't work. Then she said one of the rudest things I've ever heard working at Chick-fil-A. She brought up that I mentioned other Chick-fil-As in Las Vegas didn't work out and told me maybe I should look at myself. For the record, I already explained the reason I didn't stay at those other locations was because they didn't offer enough hours -- not because of my work ethic. Out of all my work experiences, this has been the worst. And honestly, I'll say it back to Audrey: maybe this Chick-fil-A needs to look within. Maybe it's not about needing a two-week probation period to figure someone out. Maybe the problem isn't the new employees -- maybe the problem is already there. read more

I got the fried chicken nuggets with the buffelo dipping sauce. Place was clean and they brough out the food quick. Man, that chicken was nice and steaming fresh. Not dangerously hot, but nice and hot. Juicy, crunchy crust, the works. Staff were kind and friendly as usual. Im gunna come back for another dine in experience soon cause it was all around pleasant. read more

Chick-fil-A - Chicken nugget and buffelo dipping sauce. - Fast Food Near Me - Las Vegas, Nevada

Food is delicious, service is good, order accuracy is TERRIBLE in the drive through. They get my order wrong all the time and it's frustrating because I get grilled nuggets specifically due to food allergies. I've started checking my order now before I leave but if I forget, there's an 80% chance it's wrong :'( read more

I have been going to this Chick-fil-A every Tuesday for lunch for like the last three months. My order is always the same. A three piece chicken strip meal with seven chick-fil-a sauces. I don't eat here because the chicken is good, in fact you can get better chicken other places but the sauce is my absolute favorite. Today I was informed I could only get five Chick-Fil-A sauces despite getting seven consistently for the last three months. Without the seven sauces my food is basically inedible to me. I cannot eat it all as I find the taste isn't nearly as good without the sauce. I don't understand why you are suddenly holding back the sauce when five isn't enough for three chicken strips and a large frie. read more

First time here and last time. Girl took my order read it back twice and then I get home and it's wrong Not only wrong but so hard on the edges like it was old Just disgusting very disappointing for Chick fill A Not my pleasure!! read more

This used to be our favorite place to go because they were so efficient with drive-through. Last week I went in to redeem some free waffle fries with a sandwich and the cashier charged me for them anyway. When I saw the receipt, I asked her to refund that because it was a reward. The manager or supervisor she referred to said too late can't do it. Catch you next time. Then when I sat down and my order was delivered, they brought a spicy sandwich instead of a standard sandwich. I'm allergic to cayenne so I knew immediately in the first bite. This is the second time this has happened in the past couple months, where a spicy sandwich was delivered. Then a month ago, I went to order chicken soup and asked them to go with mostly broth, no salads, since it was going to a person who has dietary restrictions. Again, that seems supervisor said they can't do it. I know it's probably above her pay grade to think about food cost , but I was willing to pay the full price for a bit of broth. She also said it wouldn't be fair because somebody else would get more solids in their soup. Who does that make sense to? Is manager, Dave taking his eye off the ball? read more

Horrible service. Went inside to get a frozen coke since the drive thru line was busy and backed up. Took 17 minutes to get the drink, people with actual meal orders were getting serviced before I did and I had to remind them. When I did receive the drink, it was sticky, watered down and just not appetizing. Fully staffed cast casual restaurant should not be this disorganized. read more

Such a hit and miss place when using the drive-thru. Went through there this morning for a breakfast burrito I've ordered numerous times. It's supposed to come with a sauce which has normally always been in the bag, but not today??? This is not rocket science and the person handing you your food should be the last check before it goes out, not this young lady. Beware of the drive-thru, they sometimes are more Intersted in getting the traffic moving instead of checking to ensure everything is in the bag which should be their job. If only management here cared... read more