The young lady who took my order kept repeating it wrong. The lady at the drive through was mo pleasure. As I sat in the parking space and ate my almost cold strips a rat passed by lordt. This was my first and last time at this one, swear. read more

Me and my husband love Chick-fil-A salads we order them from this location twice a week , but latley this place has disappointed us terribly . The lines have been extremely long and I'm not really sure who is running this place now but they are getting the basics of making a salad wrong each time . We get all the way home and get a surprise salad every time , very dissatisfied. This location does not listen to the customers. read more

Speedy polite service delivered tasty chicken minis and righteous Coca Cola fountain drinks. Hot, fresh and tasty breakfast was delicious.

The owner Ms West is a LIAR! The last 2 years a school in this community has asked her for a donation for Career Week Each time she claimed to have given so much to so many other organizations that she just wasn't able to give anymore. She even claimed to be booked for donating on the same date as our function but how is that possible when we didn't give her a date before she said no she couldn't help. Same story(lie) for 2 yrs straight Thank you Ms West read more

This is the WORST experience I have EVER had at Chick-fil-A. One evening in a rush, about a week ago, I stopped to get my family dinner. EPIC fail. HELLLLLLLL NO! You'll never get my dollars again. Not this location. Why? They forgot my children's ice cream, drinks, AND sauces / ketchup... and when I called I was promised to be "taken care of". Took my info and everything. When I went back for their meals, I ordered something else as well, they would only give what they were missing in their meals! Wait, so you ruin the last meal with NO DESSERT, JUICE or SAUCE, but you only want to replace the things that were missing?!?! That's where I just paid and sad you'll never get my dollars again! read more

Order is WRONG every time!!!! I want this place to be better. I do like the staff. Very happy and friendly

It was an interesting experience honestly. Entire order was wrong and its a real tragedy that the cashier simply wasn't listening, because she got the sandwich and drink and fries order wrong. Then it took almost 15 minutes to get another sandwich... At which point I had to get a manager involved because apparently the grill cooks were restarting an entire batch of chicken order and noone decided to tell me. To the managers credit she did end up refunding the order but that honestly didn't make up for all the time wasted and the bad service from the cashier. I get that it seemed to be a young staff and that's why I'm still offering 2 stars... Because service is about learning read more

Fantastic excellent service, just left the place and had to Yelp! I'm already a Chik Fil A fan but this afternoon experience made it that much better! The manager lady was courteous to help me with my food to the car wow! Big ups to her, I'm from the west coast and have never had that offered anywhere! I will be coming back most definetley, and yeah the chicken was awesome as always! Already lovin Atlanta. read more

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I love the owner Sam. He always makes sure the customers are satisfied. This restaurant has never gave me any problems. Always fast, never the wrong order, amazing all around. This particular restaurant even gives me free monthly gifts via the Chic Fil A app. Highly recommended read more

I contacted Chick-fil-A to schedule a birthday party for my child and the child of a friend. I spoke to a woman by the name of Diane. To my dismay she was short with me. I understand that I called at a very busy time (breakfast perhaps). She advised me that they no longer have birthdays for children on Friday or Saturday. The woman said that they stopped because some customers were complaining that the children's birthday parties took up too much space and some folks said that they did not have a place to sit. Now although this was disappointing to hear seeing that I had had two parties there in the past I was very hurt by the way in which a representative from Chick-fil-A spoke to me. Next I asked myself, does the owner not know how many parents solicit this location? This is a clear detachment from the local community. The people that move in this community should be treated kindly. Not rushed off of the phone or rushed through the line. Furthermore, as an A-Lister of Chick-fil-A and a loyal customer of that location I was shocked and appalled, because the woman's attitude and thought of the children's parties being "in the way" did not seem to align with the vision that Truett had for Chick-fil-A. Additionally, Chick-fil-A is a Christian organization and Christians know that Christ clearly esteemed and took extra thought for our precious children. Thus, the whole experience was not representative of the vision and core beliefs of Chick-fil-A. Furthermore, I feel rushed at this location. The phone call was even rushed. This location has changed since the exit of Tony Royal. The place now has a more corporate fast food feel to it. Before the new ownership I felt like I was coming to eat with family. The former staff recognized me and always greeted me well whenever I walked through the door. I spend at least 50$ a week at Chick-fil-A and sometimes order loads of food events that I have. I would like to contact the corporate office next so that I can encourage them to have all locations continue with the parties for children on the weekends and to make families with children feel welcome. Stonecrest is slowly becoming a non-friendly kid zone. I should not be made to feel like children are a "bother" or "hassle" or "in the way" or something. Additionally, I have had two parties at this location in the past and they were a blast. My prayer and hope is that this location will pull it together. I do understand that it can take a while to get things right when ownership changes. However, kindness, gentleness, meekness, and patience are all fruits of the Spirit. All of which were missing on yesterday. The one pro of this location is that this location brings out food very quickly when it comes to curb side pick-up. Faster than any location I have visited. They have mastered the Chick-Fil-A app and curbside pick up. And seeing that I have small children curb side pick up is a plus! Whereas, some locations still require you to walk in even after placing an order on the app, which is inconvenient. And when the person brings out your food they're nice. Overall, I had a negative experience there yesterday and my prayer is that it will get better as the new owner becomes more familiar with the residents and people of StoneCrest and Lithonia as a whole. read more

This is the WORST Chicfila I have EVER been to and I'm a HUGE and loyal customer. I will never be back. The drive thru line barely moves and you can't hear the speaker due to either it malfunctioning or poor speaking of the employee. Food was edible at best. This location needs major improvement in regards to food and employees. read more

I've always been a fan of this location in particular. I've lived in the area for a while and have seen first hand how active the owners are in the community, as well as knowing many employees and friends who've passed through and earned scholarship opportunities. Location is always clean and bustling with activity, whether that comes from daily patrons or attendees at one of their many community events held in store. My food is always hot, fresh and delicious. And of course, in true fashion, the customer service is always stellar. I remember back a few years, this location's owners used to place coupons for free sandwiches in the local paper. I will always support this location with my business. read more

Ordered a sausage and egg sandwich on a gluten-free bun. Cashier rings it up as a sausage biscuit and then adds egg and the gluten-free bun. I tell her that she rang it up wrong as she is charging me for a biscuit I did not order and will not receive. I get attitude from her, but she rings it up separate, and wow....instead of $3.80 it is $2.77. Then she says that it is supposed to be rang up the way she did it. Oh, so you are supposed to overcharge customers and have them pay for something they did not order and you will not give them? Nice. Get my sandwich and it is a fried chicken, egg, and cheese on a whole-grain bun. Seriously? Give someone with celiac disease that bun and tell them it is gluten-free, you could make them severely ill. How can people in the food industry, especially those offering gluten-free options, not understand that severity of this or any other allergen issue? Then, I am told they do not have any GF buns despite the cashier having asked the kitchen before ringing it up. I guess they have the McDonald's/Burger King attitude now of "have it their way". Yeah, you ordered this, but this is what we have, so have it. Waited a while to just leave with a refund. Use to be that Chick fil-a was about customer service, and now they are as bad as McDonald's and the rest of the "fast food" places, which are not fast and barely food. read more

Terrible Chic-fil-a store, this is The ONLY STORE that has ever charged me for extra sauces. I was told that I can only have 3 sauces with my meal and that any extras would require extra payment! TERRIBLE CUSTOMER SERVICE! read more

Wonderful employees, decent food that's pretty much always prepared as ordered, always clean ... however ... the waiting times are ridiculous. The entire set up of the parking lot and the drive through/curbside pick up make no sense. Be prepared to spend at least 20-25 minutes waiting read more

This Chick-fil-a is OUTSTANDING! The people and service are both exceptional. The food always meets my expectations and is CFA quality. I recently had a catering experience led by Diann and she was super friendly and went above and beyond (every asks she fulfilled). read more

This is by far the best fast food restaurant around. I will always eat at this restaurant over any other fast food place.

Food is still good, people are still nice but ever since the renovation, the drive thru line is incredibly slow every time I go!! It makes me not want to bother. At this moment I've probably been sitting in the line for at least 10 minutes. read more

This is probably the worst chick-fil-a location I have visited. They are always very slow with food that is luke warm even though it is not busy. I waited until I visited several times before reviewing to try to give the location a chance to redeem itself. Pros: the dining area was clean, and staff was friendly. read more

I have been to quite a few these restaurants in the Atlanta area and this one is my favorite one to visit. The service is always great. Its clean and they move fast. Breakfast is always good!! Sometimes the coffee could be better though but that's all of them. read more

This is the worst location in lithonia. The fries are always old. How can you mess up fries? Smh If you order a large fry you may have about 5-6 good fries out the whole bunch. That's ridiculous. They are either burnt or hard or both. This is every single time I visit this location. And I visit quite frequent because it's convenient. I keep giving them chances and chances and they still fail to get it right. This was my last time visiting this location. I'd rather drive all the way across town to a better location than to eat here. read more

Thinking I could escape the 2hr+ wait times at the NYC location, I pulled over on my way to Augusta for a quick trip to Chick-fil-A. Oh how I was wrong... this place was packed too. Ok, just the drive-through, but still, the line was wrapped AROUND the entire building and was actually blocking people who already received their food from leaving the parking lot. #wowza Pulling a power move (as usual), I waited for a few min and then parked in a spot and walked inside... where there was literally no line. Win. The inside of this place is typical fast food / Chick-fil-A style - clean and new, but nothing special. In the end, my order was correct, cost under $9 and was handed to me in just a few minutes. A solid fast food experience. Do it. read more

The only reason why I come here is because of the convenient location. The establishment was not even busy but my I just so happen to receive the wrong order I could tell from the outside looking in that it was unorganized. I don't understand how it happened since the server said my name with confidence and handed me the bag. I hope the next time I come it will be better. read more

This Chick-Fil-A free-standing store is outside the mall parking lot beside Rooms-to-Go. I'm always fascinated at how consistent each location is as I travel throughout Georgia for work. I think having a working operator/ owner in the business and actually working in the store makes a huge difference. This drive thru can get very busy from the nearby offramp of I-20 traffic, but as all Chick-Fil-A's do, they move you thru very quickly. I use this location for food tray's for my nearby customers and they do an exceptional job of having the food on time and maintaining consistency on all my orders. I haven't experienced any problems at this location and they will continue get my business, my customers love Chick-Fil-A. read more

Relatively fast and friendly service. I've only had an issue here once or twice in the past. The location is convenient for me whether I'm in the area for the mall or on my commute to work or home. I'm a fan of pretty much all of the items on the menu. It's too early for a milkshake(cookies and cream) which is my all time fave! I'm grabbing a quick bite for breakfast right now as I head in to work. I'm sure just about everyone has tried Chickfila. If you haven't, are you human? Lol read more

This is my favorite Chick-fil-A!! The quality and taste of the food is always good every time I eat here. By far the most consistent Chick-fil-A I've ever been to. read more

Great food and service. The cashier was helpful and attentive. The food was hot and typical quality for a Chik-fil-a. Also, the place was impeccably clean. I would recommend to all! read more

really dont want to give any points, this place is extremely horrible, the customer service was horrible as well, my order was cold, the manger was unprofessional and one of the employees rolled her eyes at me with a nasty mouth and attitude. after i had been waiting over 40 mins for my curbside order that i ordered through the app. that was cold sitting out for some time. read more

So, all chick-fil-A are not created equal. I swear this location must have hired the Micky D's rejects. They don't pay attention to you while ordering, you have to asked for ketchup, straws and dipping sauce. I mean totally opposite from the Chik-fil-A across town. I only gave them 1 star because heck it was open read more

This Chick Fil A is one of the best in Atlanta. Fries are always hot and service outstanding!

The slowest Chikfila I have been too!!! If you are in a hurry, do NOT come to this location. You would think they would have more people serving and putting out orders. read more

I've never experienced hair in the food at chick-fil-a. Until yesterday morning, I got a grilled egg white breakfast sandwich and got it to go. Like everyone else, trying to get to work on time. About the 3rd bite, I had a long piece of hair in my mouth and pulling out of the sandwich. I went back this morning and told the manager. I was offered nothing, no refund, no apologies. She's says I should've called. Sorry my bad I didn't know that was the procedure. I should've have thrown it away. I guess I should've left it my truck all day and night and bring it back. read more

This place gives Chick-fil-A a bad name. Horrible customer service and poor quality. I will never visit this location again!

Great place for you to take your kids and let them play at the indoor playground on a rainy day. The food is always fresh and they serve you at your seat. read more

The sign out front said Chick-Fil-A but when I went in it felt like McDonalds no smiles slow service won't go back not the chick Fil a I know although the food was still good. read more

Worst chickfila I've ever been to. The service is super slow, I've been through the drive through almost every week for the past month and it usually takes me around 15 minutes just to get my food. read more

fucking worthless, ignorant, dirty, unprofessional, and they are high off of their ass, don't take proper instructions, i went to taco fucking bell and their service is better. im paying for customer service my sandwich had no sauce i had medium fries in a large box the drinking cups were sticky man fuck chick filet smd read more

I've eaten here many times.. The customer interaction isn't the best and the food takes forever but all in all the food is ok.

Quite possibly the rudest associates I've ever dealt with at a CFA. CFA usually has awesome service and it's usually fast. This location is the exception. read more

Waited forever to order a large lemonade and got 3/4 ice and 1/4 lemonade. Highest cup of ice I've ever paid for.