Chick-fil-A at the Government Center location is convenient but definitely comes with the typical downtown challenges. Parking isn't ideal. You either have to find street parking or park in the Brightline garage. I also hate that you can't order online for pickup at this location. It would make things so much easier. It does get really busy during lunch and dinner, so wait times can be longer. That said, when I go after the gym during off hours, I'm usually in and out pretty quickly. Today I got a side of the kale salad and it was about half empty, which was a bit disappointing. Since it's located in a high traffic downtown area, there's always a lot going on outside, so the overall vibe can feel a little hectic at times. Overall, it's still Chick-fil-A and I'll definitely return. read more

Chick-fil-A - Indoor seating - Chicken Shop Near Me - Miami, Florida

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I stopped in while I was in transit, just to fill a hunger. This restaurant claims to be God-worshiping; but, their God must be Greed. I thought I was getting a good deal by ordering the large fries; which were only a few dimes more than the small size. What I got was about 10 fries, at 35 cents a piece. WHAT A RIP-OFF! read more

This is a franchise location that serves the same menu as other Chick-fil-A's except they don't accept rewards/app ordering/etc. it is located right at the bright line building on the ground floor but there is limited parking available. There is indoor and outdoor seating available and note that it gets very busy during high traffic times like lunch. The service is always great and positive. People are very helpful and patient. The ambience is great as well, it's a very clean location! read more

larry is the best!!! service amazing. place clean . yay, the food was delicious, definitely recommend this place! read more

Chick-fil-A - food - Chicken Shop Near Me - Miami, Florida

The usual great good in the usual good but not great surroundings served up by good not great staffers, just outside the entrance to Brightline. Ok so I have found my way back to Chick-fil-A now that there are no longer donations to anti-LGBT causes. Thanks CFA, for welcoming me back. 5 star food: CFA makes something called a market salad, which is a great lettuce based salad with chopped grilled chicken. It's amazingly good for fast food. They're famous for their chicken sandwiches, but I'm addicted to this salad. 4 star ambience: for a fast food joint, their location s are always clean including restrooms. Composite hard counters and hard seating are the norm. It's incredibly convenient too, right by the main entrance for the Brightline station (also a big fan /frequent rider of that) 4 star service: again for a fast food place, they seem to hire nice folks. It won't be the Four Seasons, but their version of Waldorf salad is good but cheaper : ) read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

Mac and cheese had absolutely no flavor at all it was the driest thing I've ever had in my life. Keep in mind they ask you for a tip and then give you this kind of food. Thank god I didn't tip. Place was clean and fast service but Jesus they need to do something about the food quality . The picture doesn't do justice for how disgusting it is. CFA MAC is always creamy and delicious but this is atrocious. Never going back and gonna stick to river landing one or Miami shores read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

I'm not trying to convince anyone this is haute cuisine. But, when you're on the run at the Brightline, the service here is patient, gets the food out fast and fresh, and it's more than reasonably good food. No shenanigans. The location is maintained as a clean, well-lighted place. Bathrooms are functional and clean as well. Management runs this location tight. If you're expecting a Michelin star, or table service, you're being foolish and unrealistic. read more

Today, we decided to have lunch at Chic-fil-A because I had never tried their food before. Luckily, everything was just fine. We both ordered the Cobb Salad with chicken. The portions were generous. We picked the Avocado Lime Ranch dressing, which was pretty good. I would order this again. We stood in line for a short time because the line was moving fast. Everyone was on their lunch break. We decided to eat outdoors because it was a sunny and lightly warm Miami day. Plus, it was very busy indoors. Parking is on the street or at the Brightline parking lot. read more

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Good food as all chikfila restaurants have. Clean restaurant nice place. The thing that surprised me was the service. The service here was beautiful. All the people working here made our dining experience amazing. read more

Chick-fil-A - In store symbol - Chicken Shop Near Me - Miami, Florida

This is the smoothest running Chik Fil A I've ever been to. The bathrooms are immaculate and the workers here are constantly cleaning tables and windows. Good food, obviously read more

Chick-fil-A - Order and pick up - Chicken Shop Near Me - Miami, Florida

Having a Chick-fil-a right by the Brightline station is an amazing option when you're on the go about to catch a train. It's always super busy at this location around lunch since people working downtown come for their lunch break, but the staff does a good job trying to stay on top of orders and getting them out quickly. My cashier was very patient with me when I changed my order mid-way a bit and did a good job keeping it straight. So fun they have ornaments for purchase this time of year - I got a little cow plushy ornament spontaneously! Loved their little Chick-fil-a Christmas tree. The peppermint shake is so good and worth the price if you love peppermint like I do. The chicken filet I got on my last sandwich was ginormous - definitely worth the price! I do think it's odd they don't accept the rewards program at this location. read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

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Poor customer service. Why did i get charged $1.69 fee for no ice ?!? Deborah seemed as though she didn't want to be at work. Service was very slow! First Chick fil A I've "ever" been to with poor customer service so disappointed read more

This was a great place, incredibly clean and the elderly lady cleaning was doing an amazing job. The women behind the counter were acting and dressed like high schoolers. The food was amazing but please change or speak to the staff, my food was waiting on the counter and I wasn't even told. God bless thank you! read more

Food was great and so was cleanliness BUT must I say the girls working the night shift tonight had no customer service whatsoever it's as if they didn't want to work at all and we the customers were a bother smh read more

Bad experience at this location. I was so happy to have a Chick-fil-A in town. Finally a delicious fast food chain. However, I was extremely disappointed. Service was terrible. Complete disorganization. I came in on Saturday about 10:25 am in the morning. While I was making the line I saw the breakfast menu change to lunch on the screen. I didn't think it was going to be a problem, but by the time the staff got the cashiers to actually call customers to the register, they told me they there out the breakfast items. I asked her again, and she said they throw out all that breakfast stuff by 10:30 am. I was talking to her by 10:36 am. It was ridiculous, plus sad to hear they just throw it in the garbage when there are still people willing to buy it. Just for a few minutes! In my opinion, this is just bad management. I had to order from the lunch menu and that was even a problem. It took forever to get the food. There was a big crowd of people just waiting for their orders. It was so annoying. My morning and my schedule for the rest of the day was messed up. After the entire ordeal, once I got home I found out they messed up my order. My sandwich didn't have cheese or bacon, and they gave me the wrong sauces. After all that wait, I didn't even get to enjoy the food. Extremely frustrating! This location is in need of MAJOR help in management. Staff just wastes time chatting with each other and screaming out loud to the kitchen once in a while. They were very disorganized. It was the worst experience I ever had at a Chick-fil-A. read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

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This Chick-fil-A is actually awful from the food, wait time, and customer service. And now that they expect tips please don't expect great quality food or a full serving of you don't leave a tip. This is medium uneaten fry I just received. read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

worst Chick-fil-A in the entire world. Workers are extremely incompetent and are unable to get your order right for the life of them. None of these people graduated high school I can guarantee you that should at least be able to a computer screen to be able to work here. read more

I've been to this location a few times and love it. The food is hot and delicious! The staff are amazing and friendly and provide fast service. It's within walking distance from my job here in Downtown Miami so I pick-up my food. The place is well-maintained and clean. It's near the Brightline, Tri-Rail and Metrorail stations so great place to pick up breakfast and lunch. (NOTE: There are a number of homeless around this area so just be aware of that.) read more

The food was great. I enjoyed the spicy chicken sandwich meal. Sorry I have no photos today. I was a little hungry and forgot to take a pic. Anywho, the service was great. The staff are always so pleasant. The vibe/ambiance was great. Thank you! I'll definitely be taking the metro mover to this location again. read more

I love Chick-Fil-A Chicken Sandwich and their Grilled Chicken Sandwiches. The meat is tender and tasty, and cooked to perfection. Service is okay, and the service crews were nice and friendly. I Will always go to this store if i'm craving for a chicken sandwich. read more

I'll begin with the two positive details of this visit: The team member tasked with cleaning the dining room was active and perfect, taking care of every table once diners were leaving. I also enjoyed that the one community table had a bit of history behind it, which was documented by a small sign attached to that table. Nice concept! The service I received, however, cannot be called Positive, and actually was dismally pathetic and bordering on rude. I advised my lunch order was for dining inside and I wanted the #1 combo with a specific drink, BBQ sauce, and ketchup for the fries. There is a sign at the front counter advising that any extra sauces are provided at an extra charge. I asked about scanning my phone for loyalty credit, but that didn't happen, and I was handed the receipt. I waited to the side for my order to be prepared. The To Go business here was actually more active than the For Here diners. While awaiting an order it is quite easy to overhear the team members discussing prior customers, which was not cool at all . . . as well as them touching their hair often while on a food prep line. Later my name was called by a young lady looking at the label on a bag. Although it was requested for inside dining that wasn't a problem and would certainly still taste the same. Before taking the bag I simply asked, "Is there ketchup in there for the fries?". Her response was, "You have to check that yourself and let me know if anything's missing", then turned and walked away. I was truly quite shocked and disappointed at that since most CFA locations pride themselves on customer service. I looked in the bag and found that not only was ketchup missing, but also any napkins, but that female had gone back to collect more orders. I went to the community table and decided I'd simply accept what was delivered. The waffle fries were hot and fresh, but the sandwich had a much smaller-than-normal piece of chicken, and the beverage turned out to be Diet Coke. Not the desired combo. I then noticed that the team member who'd displayed an attitude was departing the dining room while eating an ice cream cone. Perhaps this was the end of her shift, and she simply was thinking of heading home and not any service standards. When that level of service is provided, they customer is definitely allowed to leave an honest review of the experience. That's how it works. I cannot recommend this location based on my recent visit. read more

Food was good. Service prompt and the order was excellent Family friendly. In general it was a pleasant experience.

Quick order before 330 pm work. Waiting on Willy Jo's metromover into Brickell loop. Came in at 240pm left ~3pm deluxe number 1 medium coke x2 Chick Fil A sauce 11.5$ Messed up names @ pickup. Quick food. Good chicken. Good price. Nice sauce. More veggies on sandwiches A+ read more

Not such a great experience at this location. It was very, very busy and quite unorganized and the trash was getting overflowed. We had to return to the counter and ask for utensils as well as ketchup and napkins (that should've been included or anticipated when we picked up the items). No associates made eye contact and the requests for the overlooked items were extremely delayed. This was probably one of the worst services from Chick-fil-A ever. Very slow service. Not a good experience and definitely would not recommend. read more

Awful experience they don't recognize app/ loyalty program. I will not be going back especially with how slow the service was.

If I had to describe our wonderful waiter Liam in three things I'd say nice, loves his job, and good with kids. We sat outside and it was nice and peaceful. The food was super quick and delicious. Chick- fil- a, the best fast food restaurant. read more

By far the worst service I've ever received. Very incompetent employees who have no sense of Team work. Waited 25 min for my single order for it to be wrong. They also refused to refill my drink as I was waiting.... Like what!!!! Lack of direction. The employees were literally all over the place. Taking orders and walking away without collecting money and guest just waiting 5plus minutes to pay. It was ridiculous read more

The service is excellent . My boss gave me the card last year I have to use it before its expired. The employee is always in the line to help you. He scanned my card.Then another lady print the receipt from their tablet. It was fast got my name and the color of shirt I wear on the label. The food is delicious Staffs are professional and polite. read more

Chick-fil-A - Front sign - Chicken Shop Near Me - Miami, Florida

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Never in my life did I think I could ever give a Chick-fil-A a bad review but this location is a disgrace to the brand and should be closed permanently. Orders are constantly wrong. The wait is ridiculous. Service is trash. Personnel are rude. Orders are slow...followed by cold food. They charge you if you do NOT want ice in your drink. They charge you for condiments. Trained SERVICE animals are not allowed. Unbelievably terrible! Corporate needs to intervene. Where in the WORLD have you ever seen a CFA with bad reviews?!? A disgrace to the brand. read more

Found this new location by accident -- it's on the edge of The River Landing the shopping center -- and it does not have a drive thru. Limited street parking available. This particular location is Uber organized for walk ins, to go and mobile orders. From order to getting the food - took about 5 min. Either I have not been in a while or they raised their prices, or I had a senior moment. As usual, the original chicken sandwich hit the spot. read more

Chick-fil-A - Lobby - Chicken Shop Near Me - Miami, Florida

It's oooopennnnn!!!! Really fast line and hardly any wait for my order. The greeter, cashier and handoff associate were on their game. Having this in walking distance from the office could be an issue. I'll have to limit my waffle fry binges, but they do have fruit and salads...... read more

Chick-fil-A - Fast moving lines - Chicken Shop Near Me - Miami, Florida

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I'm fairly sure this is the worst managed Chic-fil-A I've ever visited. Orders are usually wrong, the trash is always full, and folks never seem to know what they're doing. Hopefully corporate looks into this because it's an absolute mess and needs a complete do-over. read more

The service was great and the food was awesome. I enjoyed the atmosphere. The workers were nice and polite

Worst experience I have ever had at a chick-fil-a. Someone really needs to come and retrain everyone here. I was in line for 20 minutes while several employees stood around and talked in the back. When I asked if anyone else could help, they said "no" and just continued to talk. They have a limited menu but the workers still don't seem to know what they have or don't have. No one smiled or apologized for my wait. It's really hurting the brand. Avoid this place at all costs. read more

Chick-fil-A - Chicken Shop Near Me - Miami, Florida

Never thought I would see the day when I would do this to a Chick-Fil-a. Lord forgive me. Where do I begin. I'll start by saying this isn't your typical environment, service, reputation, or quality that you may be accustomed to at other CFAs. I've eaten here out of pure convenience over 11x since it's near the office buildings. PRO TIP: they do not take your loyalty points at this location. First, the store is only clean during the early mornings when it first opened and after that it becomes the set of Chernobyl. The staff are just blatantly rude and unprofessional. Do you like when staff turn their backs to you, walk away mid order, charge you differently depending on the day, or have side conversations at the check out. WELL YOU'RE IN LUCK! At this location you can experience all that at a premium. You will have to check my order for surprises like missing items, messing up orders, or half completed orders. CFA has never felt like it's counter parts in that I considered it fast food. But this location has broken the mold. All the negative connotations associated with fast food is at this location. The exception being you are far from receiving your food fast. This store needs to be checked in on. Like are you good? At this point just turn it into the Checkers man. #eatlesschicken read more

Worst Chick-Fil-A I have ever been to. Typically a fast food restaurant that you can count on with its service and efficiency (apart from purely the food). Place was terribly under staffed which front desk says is "normal". Food and service was awfully slow... worst I have ever seen not just at chick-fil-a but any fast food restaurant. Keep in mind this place was by no means busy. Apart from that the trash can was over flowing and place was just dirty. I am disappointed in whoever is over seeing this location. Not doing well for the brand name. read more

They are always excellent from quality of food to service. The ambiance is always serene and clean

The location is nice, and clean, but the service is extremely slow. I literally watched completed orders sitting on the counter while the staff were busy socializing. Most chick-fil-a's are good and efficient with friendly staff, but this one doesn't match up. read more

Worst Chick-Fil-A I ever been. I order #6 combo which is a Grilled sandwich . Instead I received a spicy breaded sandwich. Staff looked at me while trying to ask for straw and sauce and they just ignored me. I grab the attention from a guy and asked him for a straw and Sauce literally behind him and he just walked away. The store wasn't even full 5-6 customer in line. When I finally received the sauce and straw I said thank you and not even a answer like other places that respond with My pleasure. If the chain continue opening stores and not emphasize their customer service their are going to be just a common fast food like Popeyes etc.. read more

Service is whatever. Staff looks lost most of the time. Met the of the owners/partner of this location once - not friendly at all. Every other chick fil a has award winning standards for customer service - except this one. They close the doors 10min before actual closing time. They don't accept uber eats, Postmates, etc.... the excuse given is "we aren't corporate." They don't answer the phone - you'll die trying. If you are in a rush during your lunch break - order from somewhere else. The line goes around the block and they don't take your order while in line. They won't serve a 30count nugget if you arrive close to closing time. They don't ask what sauce you want. Ughhh Two stars for poor management and poor customer service. Train your staff well and make use of your prime location! read more