I'll be honest, this is the most disappointed I've ever been with a Chick-fil-A. This is my local Chick-fil-A and I frequent it often and every time I'm left wanting more. Not from the food quality, as Chick-fil-A is delicious and it has a bunch of awesome options. But from a customer service stand-point. Shocking really, as Chick-fil-A is KNOWN for it's customer service! But here in Ocoee, I feel that this is the biggest thing it lacks. I know this place gets busy for breakfast, lunch and dinner and I try to avoid the rushes. I can forgive some 'rushed' customer service during those hours, but 10am, 2pm and 8pm I should feel like I'm a 'bother' for asking for certain items to be left off my sandwhich. Or if I make a mistake don't make me feel bad and I have to profusely apologize to the counter because they have to remake. I've expressed my dissatisfaction with some management at the store and it's been met with some "oh that doesn't sound like us" type responses. It's a shame. All this does is limit my visits. read more

Food here are always good. I only had problem once with a hair in my food, but that was like 3yrs ago. Manager handled it well. Today, I am here for lunch, food was great, however the service was little off. I was the only person ordering at the time. I ask to have my meal made large twice, but still end up with a small drink. When I ask the young lady I wanted a large, she gave me that dirty look as I was stupid. As soon as I got my new drink, another worker next to her, took out a lip gloss type grease and start applying it to her lips with her bare finger. She did not wash her hands and went back handle other people's food. Both of these young ladies need more training read more

Id it a zero if I could!!! Zero in food quality , zero in customer service!!! I ordered 8 piece grilled nuggets. What I got was a bowl of shredded up chicken that was extremely greasy and in no way was even close to being chicken nuggets. I tried to eat it anyway and it was so slimy it got lodged in my throat rendering me unable to breath for approximately 1 1/2 minutes. I was gasping for breath while workers sat their and stared at me, I was very appalled not only of the junk I was given, (in no way what I ordered )and the way I was treated by the employees! I contacted Chick fil A . I felt it was important given the nature of my experience . I was told I would hear within one to two business days. Even confirming they had the right information. It's been 6 business days and I have yet to hear back from anyone at Chick Fil A , as I was told I would. Giving people the wrong order like this should be of importance , especially because of the chocking hazard that happened. But Chick Fil A does not care. My advice to anyone ordering grilled nuggets they make sure that is what they give you and not try to pass off a bowl of greasy shredded chicken. They truly don't deserve my business. read more

Had their breakfast. The bowl was good just too small for my appetite. Got the bacon egg cheese biscuit. The biscuit just fell apart and wasn't done in my humble opinion. Luckily I had the bowl to let it spill in. Other than that it was ok. Not like there lunch by any means read more

Filthy! I love Chick-Fil-A, but this location does not meet the standards I am accustomed to. While waiting for my food, the location just didn't have the sparkle that most locations do. Then, the door swung open to the kitchen and you could see how filthy the floors were and with all the staff standing around socializing it was surprising. Such a disappointment. read more

They have employees outside taking orders for the drive thru. Very efficient and your meal won't be wrong when you get to the window.

Amazing service! Jacob and Austin helped me today. Jacob took my order and he was great. My 3 year old came running to me as I was ordering and said "daddy wants a strawberry shake" when in actuality my husband wanted an Oreo shake. When we got the shake my husband looked shocked and it seemed my toddler had a taste for strawberry. Austin gave us an Oreo shake in replacement. This is why I love chick-fil-a. They still use good old fashioned customer service and that is so refreshing in today's world. read more

I have always been a fan of Chick-Fil-A both for the great food they serve and for the business model they follow - that people NEED a day off - everyone, not just the management. Their chicken nuggets are great - according to my wife, our 2 5 year old nephews we were with this trip, and others. I love their spicy chicken myself - just with they had this in the nuggets as well! Yum yum!!! I have always been impressed with how they can move the crowds through, and they always seem to have a crowd - which says a lot. This particular Chick-Fil-A was exceptionally speedy. I put in the order, went to find a seat, and before I turned the corner to look for a set, some one behind me was calling my name - yep already ready! I am..... Impressed! Overall, great food, fast and courteous service - a place I'd definitely go back to! read more

I was twice given burnt chicken ... They girl and the manager got annoyed that I refused to eat them that way they finally gave me the third batch of chicken I just took it and walked away ... I never have had a bad experience before this ... Idk what was up but it will be a while before I return read more

This is amazing food! I 100% hope everyone will consider eating here! It's amazing! The staff is the nicest staff you will talk to. They are so kind and they always have the customers know that they are always right! They read back your order and hand you your food they don't just call your name they let you know they made it special for you! Please don't get frustrated with them they are doing the best they can! You'll love Chick-fil-a! Best food around!! read more

Normally I love this Chick-fil-a but today not so much. I ordered a chicken sandwich with extra pickles and instead of getting extra I got NONE! It was just bun and chicken, so disappointing. read more

Very slow service. Drive always long. Prices are very high what you get for your money. The price of a drink is so unreasonable. You are better of buying your drink in Speedway or 7Eleven. Condiments area very dirty and unorganized. It seems like the raise their price every month. read more

Chick-fil-A - Seriously! This is the medium drink now for $1.59. I can get bigger size in Speedway or 7Eleven less than $1. - Fast Food Near Me - Ocoee, Florida

This place is my go to spot when I'm in need of a quick chicken fix. Their services are obviously fabulous. They don't question what type of sauces you get like how Mc Donald's does. The staff there are very nice and actually seem to want to be there rather than other fast food restaurants. I usually get their menu number 1 and recently gotten the cilantro lime ranch sauce which is very delish. read more

Hands down, the best CFA I've ever been to. My husband said it was the best chicken sandwich he's had from any CFA and I was happy with my 6 piece (really 7) nugget and the freshest fries ever. I wanted more as I was eating the crumbs from the bottom of the box. I will be returning soon. Besides the actual store being beautiful, the service was great too!!! read more

this used to be one of the best locations in the Southwest Orlando area. However, they have fallen short so many times in the last year. I order a lot of drinks from this location as well as others and if you don't have food in your order, they are not prioritizing. I usually order three for drinks and every single time at this location. I either have to go inside if I have a curbside order and ask where my order. I just left the drive-through line after waiting 20 minutes for my drinks. I ordered three, not because the line was long because I told them I had a mobile order very quickly however, it took them 15 minutes to bring it to my car after me asking two different times where my order was. They were pushing out everybody in the other line that had food but because I didn't have food they were just letting my drink water sit inside the window. This happens all the time. Yes I've let them know however, they don't care. read more

Someone needs to train the young girls working in the front. Lack of manners, not personable at all. They walk around in circles looking at the air. No good morning, no thank you, no words. This team lacks the welcoming trademark attitude that other Chick-fil-A's have . read more

This location gives amazing service and employees are very kind. The drive through has coverage and there are many lanes to choose from. The service is rather fast and they never mess up my order. I definitely recommend going to this Chick-fil-A for a great fast food experience. read more

Ordered the most simplest order ever and it can't be given to me correctly. This is NOT the first time something has happened to me at this location. It is through the drive through so they walk to the car and everything is rushed. So you just drive off trying to make it easier for them. Well, it doesn't work, next time I am taking my time in line checking my order. That is if I ever return. It is really annoying. read more

Originally i'm from california but I was out in Ocoee visiting a dear friend of mine & of course i'm absolutely in love with chick-fil-a so I had to come here for breakfast but let me tell you how horrible my experience was. Not only was my food pretty much cold when I got it, it was also completely ruined meaning the inside of my burrito was out of it's placing. I will never go here again, especially not to this location. read more

I go literally every morning for a coffee and fruit or a chicken mini meal and they ALWAYS FORGET TO ASK YOU WHAT SAUCE YOU WANT. literally always. It's hard for me to remember sometimes and that's literally their job. It disappoints me when I forget and I have to eat my meal dry because I don't have time to turn back for more. read more

Very good food and great customer service! I also enjoyed seeing the diversity of people working behind the counter!

9 times out of 10...the order is correct. The service is always great. The salads can have smaller pieces of lettuce. Don't get the unsweetened tea later in the day. Usually is sour when you get it. But they will always try everything they can to fix it. I go there many times a week and will continue to for the wonderful service. Always need my Chik-fil-a fix! read more

Good place to eat,free refills for dine In customers. Had a spicy chicken sandwich. Nicely made like every other chick fil a. Clean environment a plus. read more

This is one of my favorite Chik Fila's. Their food is always really good. Also, they have always given me the correct order.

I'm getting frustrated with this location which happens to be the location closer to my house. In the past we have had bad experiences with drive thru ordering and food quality to which the mananger has invited us back several times and given us free stuff as encouragement to continue giving them a try but here we go again. I see they have other good reviews maybe we come here to often that it has increase our probability of being the unlucky ones. On to my complaint for the day. So this is not the first time this has happened to me where I bite into a chicken nugget and it has a gross dark gray fatty veiny center. I immediately threw up but not before taking a pic of the gross nugget. This is the first time I have ordered chicken nuggets in a year because the last time this happened to me I got so sick from the idea of what had been in my mouth I only ordered the grilled chicken recently but I figured I would give the nuggs a mother shot. I'm sure some of us can relate to having that one gross chicken nugget from McDonald's as a kid. Yea I just compared chick fil a to McDonald's based on declining quality with expansive gross. Bon-voy-age good chicken and chick fil a. I miss the old chick fil a quality. Customer service here is however still great as can be expected. read more

Chick-fil-A - Fast Food Near Me - Ocoee, Florida

Great service, great employees, great management and supervisor team! And of course great food! Was there tonight on 2/6/2015 and it was busy, busy, busy with lots of children and families all having a good time. They had the face painter there who is usually there on wednesdays. My grandkids love going here. I will drive the extra distance to go to this store rather then go to the one by my house. read more

Awesome service and friendly staff... Chick fil a goes out of their way to provide quality service and quality food... T

Thursday afternoon lunch rush. The drive-through line is very long but Chick-fil-A has it covered. There are three extra people outside assisting with orders making the line go quick! They turned a 15 minute line into less than five minutes out the door. The new grilled nuggets are legit. read more

This is one of my favorite places to get a quick bite to eat! Always super friendly staff!! And the food is good too! :)

This location needs some serious work! We just recently moved into the neighborhood in April and this is now the nearest location to our home. I have frequented this location at least 4 times and every single time...there is something wrong with my order. I have never had issues with any other chick-fil-a location! I get that they are super busy, indicated by the line that's always wrapped around the building but this is ridiculous! They always have workers standing outside to expedite your order, which is great, but something is def wrong in the kitchen! Today I purchased the BBQ grilled chicken sandwich for my husband and a spicy southwest chicken salad for me. When I get home and open the bags I find a completely different sandwich and a salad w no chicken...like seriously how do you forget the chicken?! I call up immediately to express my disappointment and was told that I could drive back to the store to have my order fixed...as much as I appreciate the gesture...who really has time for that?! I come to chick-fil-a for the great food and awesome service, because that's what they are known for, but this store has become a big turn off! read more

I've come to this location a few times. The staff are exceptional - friendly, helpful, and consistently quick. The drive thru teller today was incredibly sweet! I wish I could've gotten her name! read more

I hit the drive thru at this location once a week. Even when it's busy they keep it moving and (I'm probably going to jinx this) they haven't made a mistake on my order in the two years I've been dropping by for food on the way to work. Friendly and as efficient as one could hope for at a busy time. read more

Great service! Staff is always very nice! I frequent this location at least once a week and love everything about it! Food is great and service is amazing comparing to any other location that I've been to. read more