Key points that are shared by most people and at this locations. Highlights: Exceptional Customer Service: Staff are frequently polite, well-mannered, and attentive. The professionalism at this location is top notch. All the staff, that I have interacted with are highly qualified and appreciated. [[HIGHLIGHT]]Cleanliness: This Location is often noted for being well-maintained and clean. Despite it being constantly busy. Cleanliness is one of the top priorities.[[ENDHIGHLIGHT]] Efficient Drive-Thru: Despite long lines, service is pretty decent. Depending on the timeframe, it can move faster than peak hours. I even noticed that during the holidays or specialized holidays. That you can find, in some cases, some impressive window art to improve the drive-through experience. High-Quality Food: The spicy chicken sandwich, salads, and nuggets are popular, with many customers considering them to be consistently tasty. I am personally in love with the mac & cheese. It is always fresh and creamy and good. Grease the amount of cheese. It's fantastic. I only wish that the serving sizes were slightly larger for the price point. But I have to give myself something to nitpick at. Let's be honest here, it can't be completely perfect. Lol...but it's pretty close to it. read more

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Can you EVER go wrong with Chick-fil-A? the answer is NO I came here with a group and we ordered our food--spicy deluxe chicken burger (meal, ofc) for me. The food came pretty quickly and we dove in. It was, as always, delicious. Chick-fil-A always hits the spot, no matter where they are. [[HIGHLIGHT]]Good food, clean facilities (including bathrooms)--what more can you ask for?[[ENDHIGHLIGHT]] read more

Finally got a freshly made spicy chicken sandwich with BBQ sauce and hashbrowns in the morning. [[HIGHLIGHT]]This place is usually packed during lunch, but it's empty during breakfast.[[ENDHIGHLIGHT]] The sandwich itself was fresh and so were the mini hashbrowns. The cons were the dragonfruit lemonade. Tasted horrible and they actually took forever to get me my drink. Waste of $4. Also, don't like that you can't get water or anything since everything is behind the counter. So, I had to wait for water. read more

Obviously not Chick-fil-A's fault, but the turn in to the place is a super sharp right turn? And unfortunately there's only one way to get into the joint, so don't miss that turn or you'll have to make a huge circle. Other than the driving situation, I've come to really appreciate how quick and efficient this Chick-fil-A spot is compared to other ones. [[HIGHLIGHT]]It's not as packed, the food comes out almost immediately and the staff are incredibly kind.[[ENDHIGHLIGHT]] Food always comes out consistent and hasn't failed me yet! I love a good breakfast burrito or salad at lunch, and the waffle fries are always calling to me. No complaints here at all! read more

Mobile pre-ordered through the drive thru 2 soups, salad, 2 icetea/lemonades. The girl who brought out order out handed me the tray of drinks. The lids were not on properly and drinks spilled half the drinks in my car. She proceeded to force the bag in my window while I said "give me a minute, the lids on the drinks are not on properly and spilling". She then said I am just going to leave your bag here on your window. She didn't say anything about the spilled drinks and ran back to her station to give another car ahead of us their food. We got home and discovered one of our soups-the lid was not on properly and there was soup leakage too. Please train your staff to care, to be more patient, and courteous. Train them to put the plastic lids on your drinks and soup cups properly. read more

Chick-fil-A - Lid on soup container not properly on-soup leakage when we got home. - Fast Food Near Me - Redwood City, California

SSDD. I should've known that coming to this location was going to be the wrong decision. Every single time I come here, my order is wrong or the food quality is poor. I asked for 2 different sauces- ranch and chick fil a sauce- I get ketchup and BBQ honey mustard. My sandwich is rubbery?! Didn't even finish it. Yea never again. Go to the bridgepointe location instead. read more

Really tight u-turn to get into the drive through lanes. Other than that, it's a pretty standard CFA experience. read more

They short change you on the chicken patty compared to other locations. Was same for my wife's sandwich...Sandwich is half bread. This is not the case at other locations like Millbrae. read more

This location has great workers and cooking time on orders is incredibly fast. But PSA for everyone wanting some Chil-Fil-A, DO NOT GET THE FRIES. They are COMPLETELY inconsistent. They go from just right to tasteless and unsaitiating. Go for a fruit, mac n cheese or salad side, its much better. [[HIGHLIGHT]]Outdoor seating, casual music and friendly staff.[[ENDHIGHLIGHT]] read more

My daughters and I were in South Bay and we decided to visit Chick Fil A .. decided to go through the drive thru! Like In n out , they take your order and card payment ! Very convenient! We ordered 2 veggie wraps , 2 medium waffle fries and 1 kids meal nugget meal with waffle fries apple juice !! Food was delicious !! Veggie wraps were a 5/5!! Perfectly delicious food with great service too! Highly recommend Chick Fil A !!! read more

Chick-fil-A - Sauce - chick Fil A - Fast Food Near Me - Redwood City, California

My manager treated us to lunch in which my department opted to order Chick-fil-A through DoorDash! Ordering process was simple and we got our food in a good amount of time. Since I'm vegetarian, my options were pretty limited so I got these 2 items. I loved the waffle fries, the mac and cheese was good too however it was a little too wet for my liking so it was a bit hard to finish. read more

Chick-fil-A - Mac & Cheese, Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Redwood City, California

I like the food but seriously for the price point? Not sure how I feel? And then after spending 62 dollars for 1 12 piece meal and 1 8 piece meal along with a chicken sandwich meal and a salad they put the wrong chicken on? Then I saw one of there employees coming out of the restaurant room with a soda and a cup of food ( I'm assuming Fruit salad) walking straight to the register and clocking in on a register that someone is currently using! So basically an immediate transfer of contamination read more

Every time I come through the drive thru and order whatever combo, if I ask for a soda like a Coke, after I eat the food and drink the drink I get a sore throat from the drink. I'm pretty sure they don't know how to properly sanitize their ice machine. Next time I come here I'm never touching their soda again. ( I know they could care less).. read more

Forgot my sauce and my straw..very sad about that, but otherwise the food took a short amount of time and staff were nice.

I love this parking lot. Its bot huge and yet theres always parking and the way they have it set up its not hard getting in and out. My recent favorite is the ice cream. read more

This Chick-fil-A is one of my go-to spots when I'm driving up or down the peninsula. [[HIGHLIGHT]]Yes, the place is always busy busy busy. Yes, this street is always busy busy busy.[[ENDHIGHLIGHT]] And, yes, the commercial zoning of this street is perplexing (to say the least). So, this location is a little difficult to get in and out of -- but no where nearly as difficult as the In-N-Out off Holly in Redwood City. More importantly, despite the busy drive thru, cars go through it very quickly and efficiently. My order is ALWAYS correct too (even when its a large or complex order). That said: This Chick-fil-A has amazing employees! No matter what, they seem to treat customers quite well. [[HIGHLIGHT]]The restaurant is very modern and has a great redesign that seems to work better now.[[ENDHIGHLIGHT]] Best of all, the food at Chick-fil-A is just very, very good. The chicken sandwiches (original, grilled or, my favorite, spicy) are amazing. The waffle fries are very tasty and the lemonades and shakes are great. The mac-and-cheese? It's almost otherworldly. read more

I ordered the burrito scramble and got this ..... Is it supposed to be this small ?? (No Diddy) read more

Chick-fil-A - Hash Brown Scramble Burrito - Fast Food Near Me - Redwood City, California

The chicken nuggets tasted burnt. Same issue as KFC. When and how can I get fresh cooked chicken nuggets not burnt?

My daughter loves this place she said all she wants for her bday was chick fil A. She had a blast and I'm sure we will be back next year. The cashier and staff were so nice. I almost wish they had a birthday hat for kids but that would make this place perfect read more

Chick-fil-A - All she wanted for her birthday was Chik fil A - Fast Food Near Me - Redwood City, California

My son had his friend spend the night and they asked me to pick up lunch at Chick-fil-A. The Redwood City location is always packed but despite the lack of space, the Chick-fil-A employees are really efficient taking orders and making sure I get out quickly. I ordered two spicy chicken sandwiches with American cheese (5/5) and ketchup and a Strawberry lemonade (5/5). The kids loved their sandwiches and I really enjoyed my lemonade; I could taste the strawberry puree. All in all, we had a positive experience and would order from this Chick-fil-A again. read more

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I found the chicken leaves a greasy aftertaste in my mouth. Doesn't really do it for me. Not sure what the hype is all about.

When I wa ordering I asked clearly for a chick fil a sandwich with no pickles and a large fry but the man at the front gave me a chick fil a sandwich with pickles and a medium fry so I am never going here again chick fil a just lost. Customer read more

Every time I ask for a Cobb salad I get only half an egg I paid for the whole salad and they are skimping me that not right.. read more

Chick-fil-A - Fast Food Near Me - Redwood City, California

Chick-fil-A food is always good. I think everyone who has been to this location is irritated by the parking/drive thru situation, but it is what it is. The staff members are friendly and do their best to get you through the line quickly. I've never been inside because of the parking lot, but the drive-thru and mobile pickup areas move fast. read more

Was so good the fries and tenders I will be back the service was so fast at this location I couldn't believe it I was in and out read more

Chick-fil-A - Fast Food Near Me - Redwood City, California

[[HIGHLIGHT]]The new redesigned entrance is going to cause a lot of accidents..basically there is a narrow passage for both entry and exit.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Crazy design[[ENDHIGHLIGHT]] read more

Craving waffle fries for the longest time... :') One of the closest Chick-fil-a to SF.. probably explains why there's so much traffic at this location. The last time I went, the line for the drive thru was wrapped around the corner of the gas station.. guess that's also why they changed up the system: one for drive thru orders and one for mobile pick up orders. It didn't look like they were doing in-person orders/pick-up. Before they changed it up, I could've sworn they had a separate lane (other than the drive thru lane) to enter the parking lot, so I completely missed the entrance and had to drive, what felt like forever, a whole big loop back around just to go back to the entrance. Another thing to know is that they're temporarily limiting their sauces due to a shortage.. :'( it's understandable though. 06.07.2021| Monday @ 4:00pm read more

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poorly washed lettuce, I can literally taste and see the dirt. some of my fries were raw and I didn't receive my sauces... ts pmo read more

Chick-fil-A - dirty lettuce - Fast Food Near Me - Redwood City, California

Reluctantly, I am recommending this place. The food and service are always great but [[HIGHLIGHT]]the layout of the property leaves a lot to be desired.[[ENDHIGHLIGHT]] I think that is why they shut down to do a remodel. Next time I am in the area I will see if they have improved. read more

Whoever approved of that REDESIGN for the drive thru is a BAFOON. Mobile thru and Drive thru might work ON PAPER, but anyone with real life experience will tell you it doesn't work efficiently in REAL LIFE. Absolute chaos in that line when it gets busy, which is often. Not sure how I make it all the way to the window before any employee realizes my order was never taken. read more

Please add another mobile order QR code to the 2nd lane. What's the point of mobile order if you still have to wait for all the other cars to order:/ read more

Poor READING COMPREHENSION See the photos - I online ordered the following condiments: - 1 CFA sauce - 4 Ranch dressing - 1 Honey Mustard - 2 Ketchup What I received: - no CFA sauce - no Ranch - 4 Honey Mustard (I guess they were trying hard to unload their supply of this one!) - 2 Ketchup At least they got my food orders correct. Next time: check what's in the bag before the employee leaves the drive-thru Express area, even if they need to stand in the pouring rain. read more

Chick-fil-A - What I should've received - Fast Food Near Me - Redwood City, California

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It's true employees having breakfast occupied a table for 4. They made a mistake of giving us a wrong order, then we told them the lady just grab & threw it away. I mean my child doesn't mind eating it , I was just informing them but she automatically grab it rudely. Poor customer service read more

Came through the drive thru and Kevin was my order taker! So much attitude when I asked about the coffee options and not at all helpful and gave snarky remarks !!! Felt super discouraged to ask any clarifying questions!!! Will not be back !!! read more

I never really feel the need to leave a review for fast food joint This this place deserves five stars Customer service there is so Wow!!! Super fast and sweet If you kno this location you know that the line is extremely long just to get through to the drive-through After a person who was terrible person who didn't care about anyone else waiting in the line cut me off right before I pulled into the parking lot.... The staff in the parking lot who takes all the orders saw this.... Obviously they were more hungry than we were so I wasn't going to argue it was what it was but the funny part was as we waited in line for food they walked right up to us with our food and said thank you so much for being so kind and patient that they didn't want make us wait anymore Wow epic and I do mean epic 100% 5 stars for great customer service and great fast food read more

Chick-fil-A - Spicy chicken sandwich - Fast Food Near Me - Redwood City, California

We LOVE Chick Fil A and I was really hoping you'd do better, Whipple CFA! Breaks my chicken nuggie lovin heart to give Chick Fil A a mere two stars. Frankly, it would've been one star if not for the delicious Frosted Lemonade to semi-appease hangry me. Horrible parking lot logistics aside, our 1st experience here was a disaster. Y'all been open far long enough to work out the woes of a "new" location. Running total of 1 hour from order, arrival, and bag in hand to receive a partial order of cold food. This. Is. Not. Okay. Multiple missed opportunities to make our experience better. Huge disconnect between the helpful runners braving the nipply cold weather and the window staff to recall mobile orders for drive thru pickups. Placed our mobile order in advance of our drive to this location. Came all this way to be advised upon arrival that they only have spicy chicken sandwiches as they've run out of chicken nuggets and strips - which is literally all that we came for (and the obligatory CFA sauce, of course). APP FAIL: No notification for substitution suggestions nor refund options. Users don't find out menu items are out of stock until you navigate through their nightmare of a parking lot to speak with a live person. False nugget hopes is such a waste of time, gas, and energy. We would've canceled had the app told us this from the jump. TO MANAGEMENT: UP your par levels so you don't run TF out of nuggets and strips on a bustling Saturday night, during holiday season nonetheless! After enduring the 30 minute clusterfk from 101/Whipple to their poorly planned drive thru lanes, we finally get to the tablet folks who checked us in for our mobile order. +15 mins to reach the drive up window from here, where 2 employees were unable to find our order. Onto the next wait where we're asked to pull over for curbside delivery. +15 more mins elapsed. Runner came out with our substitute order. I inquired if the two 8oz bottles of Chick Fil A sauce I was charged for were included in the bags before she handed the order over. She shrugs, "uhm it should be" and walks away without even looking. THATS HOW YOU REALLY FEEL?!?! There is steam erupting out my ears at this point. Unfkenacceptable!!! What COULD have been a small gesture from the employee to check would have saved us the grievance. But no caring moments here. Between employees in the back bagging up orders to frontline runners who delivered, not a single person cared enough to DO THEIR JOB to ensure all paid items were accounted for. Sorely disappointed as a CFA app virgin and even more disappointed with our first time at this location. Very unlikely to return here, the hassle is simple not worth the drive. Can't recommend using the inefficient app again unless there are options to address out of stock items. If you're looking for a stellar Chick Fil A experience, stay on 101 and keep driving through San Mateo County into the next area code bc San Carlos CFA ain't the one. read more

New hot business! Right off the 101 freeway in Redwood City .. Take the Whipple Rd. Exit. During peak hours, Chik F'la backs up the freeway off ramp and side streets! (kind of annoying) but super Poppin ! Tasty chicken sandwiches and chicken wraps with sides; waffle fries or Mac n cheese and a ton of dipping sauces. Fast service considering the long lines due to popularity. Check em out.. Worth the wait. Always a ton of staff ready to help. read more

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So once you get past the politics let face it, Chick-fil-A makes a good chicken sandwich. This location is no different except one critical issue that will keep us away......... The service was exactly what we expect: Spot on. The food was also exactly what we expect: The Grilled Chicken Club: mmmm. The chicken is perfectly cooked and tasty. The bacon does what bacon does best, add that smokey rich goodness. The furnishings were fresh and the bun held up to the end. So why the 3 stars? Location location location. Its horrible. This used to be a McDonalds and it sucked then. You have a small lot, a busy franchise, on a busy street with one way in and out. Its a nightmare and traffic spills up the street. Its so bad its impacting traffic that not chicken related as well. read more

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Can you ever go wrong with Chick Fil A nuggies and waffles fries? Of course not! Although I love the fact that they have a CFA location in the Peninsula now, brace yourself for the traffic congestion by Whipple Rd. That turn near Valero and Carlsen Subaru has always been a pain so muster up your patience for that. But the good thing is you can order ahead and park on those carry out slots if you dont feel like going to Drive Thru. read more

Chick-fil-A - Fast Food Near Me - Redwood City, California

3.5 stars for the food and NOT having to wait in the drive-thru line. Maybe it's just the grand opening traffic but I have no idea how Chick-fil-A pass muster to operate at this location. The line of cars backed up to the 101 off ramp. People wanting to make a right turn onto Whipple - good luck! What about that Arco Gas station at the corner? All the entrances are blocked by Chick-fil-A customers. The Chick-fil-A app was key to getting in/out in 10 minutes. I heard cars were waiting up to an hour! The app's Pickup options were Drive-Thru or Carry-Out. "Park offsite" for Carry-Out caught my attention so parked a block away, walked to the mobile pickup, and wallah - bag in hand & on my way. Great chicken sandwiches but there's no way I'm waiting an hour for it. Have fun! read more

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