It was late at night on my daughter's birthday, and all she wanted was Chick-fil-A. We stopped by the Millbrae location, and it turned out to be such a wonderful experience. Joe was incredibly kind, professional, and welcoming. Our food came out within minutes, and he even surprised my daughter with a special birthday treat, which truly made her night. Exceptional customer service like this is hard to find. Thank you, Joe, for making my daughter's birthday even more memorable! I highly recommend the Millbrae Chick-fil-A to anyone looking for great food and outstanding service. read more

A small but mighty Chick-fil-A! I come here about once a week and am very glad that there is one closer to me than having to drive to Redwood City or Daly City. Because it is located next to the Millbrae BART station, the area is more dense. I am used to that having been to non drive thru's in Manhattan and DTLA. All the employees and management are friendly and professional. It's nice that they are trying to build 'community' by having bingo events where you get some prizes. I have ordered on the app and at the counter and the food comes out in a reasonable amount of time. It's all you would expect from a Chick-fil-A. My favorites are the chicken strips and the waffle fries and for breakfast I love the mini hash browns with a chicken biscuit sandwich. It's always clean and bright inside. Just be aware if you are driving there is no drive thru like I mention above. You can find parking in the garage. One of my favorite Chick-fil-A's and I can attest, I've been to many across the country. read more

Chick-fil-A - Clean tables - Fast Food Near Me - Millbrae, California

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I was on my way to the airport and wanted some chick fil a so I stopped here. They were celebrating one year which was pretty cool. When you purchase an item you can soin the wheel I won a free chicken sandwhich. The location is really clean. The line was short. I ordered grilled nuggets, fries and a kale crunch. The nuggets and salad was good. I will say the fries were not fresh and they gave me the wrong sauce. Would visit again. read more

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So maybe not the most spectacular place to eat but Chick-fil-a is a welcome addition to Millbrae's downtown center Now it's so much easier to get a chicken sandwich if you are craving one! I used the grand opening promotion which was a free sandwich to try out the breakfast chicken sandwich. I also tried the curbside pick-up because the parking lot requires you to walk around the building to actually get to the entrance. With curbside, the employees can use the back entrance to get you the order. The sandwich itself was as expected - satisfying. The employees are very nice as usual, and I'm happy to have a quality staple open nearby. read more

Chick-fil-A - Breakfast Chicken Sandwich - Fast Food Near Me - Millbrae, California

You know those secret Santa work things where you have a $10 budget to get something for your coworker who you barely know from a different department? Well, that's kind of like why I'm here. After contemplating what to get I decided what better gift than a giftcard and a Chick Fil A cow right?!? I mean who doesn't look at this cow and smile a little? Okay so here I am because they have a win-win today from 2-6pm with ANY mobile order they'll give you a Christmas Cow for free. Yup, free with any purchase. Claudia the team lead was super fast and friendly. I bought a sandwich then quickly added a lemonade and she got that out with a smile and waa super friendly. Parking here is a pain even though it's around the corner it's crowded and dark and just not user friendly if they're developing more fast food places here. So to my secret santa...act surprised when you get this gift okay? read more

Chick-fil-A - Secret Santa SHHHHHH.... - Fast Food Near Me - Millbrae, California

Very courteous counter person! Getting the food was a little slow for not having any one in the waiting area. But the food was still delicious! We ordered a 10 pack chicken minis that we shared, two hashbrowns coffee, and a spicy chicken biscuit. This is a newly developed area in Millbrae, but very close to the airport. My daughter bought me breakfast here before boarding my flight back home. Very convenient very clean and we would visit here again! read more

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Came to this Chick-fil-A with only one mission: praying with Fried Chicken God for some good luck, and went with the classic chicken sandwich meal. Taste good as always, the meat was juicy with perfectly seasoned batter. Millbrae location is so convenient as it's right by the station, a perfect stop if you need a quick bite. Fingers crossed that the Chicken God was listening to my wish. read more

Chick-fil-A - Vibe - Fast Food Near Me - Millbrae, California

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This chick-fil-a is always such a disappointment,came in and redeemed points and the cashier said do you know how to do it or do you want me to do it for you. I think it could have been said differently also I asked for dine in and they put it in a bag to go. This location is always messy and confused. I've been to different locations and it's always this location that has a negative experience....... read more

Grand opening today! Wear any cow apparel or accessories and get a few entrée (regular chicken sandwich, spicy chicken sandwich, 8 pc nuggets or kids meal)! I remember obsessing over Chick Fil A and driving over 50 mins just to go to one. Happy to see that they're opening more locations in the Bay Area. This location has plenty of seating and parking is pretty easy to find (garage and outdoor parking available). The layout of the restaurant is pretty spacious. Customer service is top notch. Food came out fast. Overall, great visit! 06.18.2025 | Wednesday @3:30pm read more

Chick-fil-A - Fast Food Near Me - Millbrae, California

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Everything looks and smells brand new (even the bathroom)! Staff were super polite and efficient. Food came out fresh and delicious! FYI/Tip: Parking is inside the garage near "leasing" signs at least for curbside. There is no signal down there so you cannot activate app/tell them you've arrived. read more

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Came here for the first time and parking is in the back with a very steep/sharp incline into the garage. If your car is low, it will get scrapped. Heck, my car was almost scrapped coming out of the parking garage and it's standard height. The turn is tight and cars often have to weight their turn (hah!) to pass another car turning. Just be aware parking here is a pain not for the lack of space but by design. Anyway, the restaurant itself is trendily decorated and has a recycled coke bottle lamp shade over one of the tables. It was clean and the workers were all very friendly. Unfortunately, the soda machine needed their syrup canister refilled or something cuz it tasted funky. It was not enough syrup or the faucet water needs a new filter. It has a very distinct faucet taste... The day I went, some door dasher tried getting in by one of the door dash doors but it was locked. Apparently, this is a common problem at the location. The worker who was cleaning went to unlock it afterwards. Seems like they are still working out the kinks to the operation... The fries were yummy. read more

Chick-fil-A should pack up and go back where they started from. We ordered a Delivery Service for a Chicken sandwich that said, "comes with lettuce, pickle and cheese" & a regular chicken nuggets, and two waffle fries. The food was cold, sandwich had NOTHING on it but cheese on a cold bun. Nuggets were little cold over fried pellets of chicken without any sauce, and the waffle fries were undercooked. What a racket! I was let so disgusted, and hungry because I couldn't eat it. Your service is no longer needed. read more

This is the WORSE location I ever been... They were really really slow and the restaurant was empty the register girls were pretty mean and sarcastic, they didn't realize I can speak Spanish too... The order was completely wrong I asked them if they can fix it they laugh at my face, roll their eyes and told me that the only thing they could do was reimburse me but they couldn't replace the order... Normally every Chick-fil-A is super chil and the workers are super nice. Avoid this location no need to have a bad time:) read more

I placed a carry-out order and the wait time was much longer than expected. While waiting, I noticed a lot of other customers visibly frustrated by the delays as well. The employees were not as attentive or engaged as they are at most other Chick-fil-A locations, and it seemed like they were seriously understaffed for the amount of business they were handling. When I got home, I realized a sandwich was missing from my order. On top of that, the lid on a hot coffee wasn't secured properly and came off, which is a serious safety issue. The restaurant itself also wasn't as clean as I've come to expect from Chick-fil-A. Overall, this experience was well below the usual Chick-fil-A standard. I hope management addresses the staffing, cleanliness, and order accuracy issues, because this location has a lot of room for improvement. read more

First time trying chick fil a but the food was good, service was quick, and it was a good way to fuel up for the long drive home. Place was really clean even the bathrooms so it was a good pit stop. read more

When I come in person I have nothing bad to say everything is super fresh and hot . But when I order DoorDash it's like they don't care who they are packaging the food for. I never receive straws or sauces with my order. Today I called to let them know I recieved the wrong drink and no straws and Bionya, Bianca ( not sure how to pronounce it ) first response THEY LAUGHED !!! That's was sooo rude I will never return. read more

I love chick fil a but this location just sucks. I waited 5-8 minutes just to place my order because the in training cashier was taking an order from an employee in front of me. It took her like 5 minutes to take one persons order. They were speaking in Spanish and I could understand what they were saying and it was just shooting the shit on top of taking the order. As im waiting for my food, there's three employees just standing by doing nothing while the others are working. Like literally just leaning against a wall while people are waiting. Get it together chick fil a read more

3 and I'm being generous. Fries a little too undercooked... the first time I ordered my 2 avocado ranch and idk what else... never got any sauce that I ordered and paid for! The chicken is good, but for some reason it doesn't taste the same as the other branches... A lot could improve and I think it will. It's just a brand new location therefore it'll take some time to get up to par! Still love the atmosphere and the mascot is killer! Too many cows around... nice location, it just needs sometime to get to the standard... like back in the day the only way was thr east bay. And that was very much a killer! Great everything! The they opened one in Redwood City next to Pizza Hut... then in Daly City which had a line all the way to the moon when they first open... this location not as busy... the bay/ San Mateo county is overwhelmed with branches as of now! Good stuff. read more

This Chic Fil A is so disorganized and staff are not helpful. I order from this Chic Fil A often and every time I order for curbside I have to wait 20-30 minutes before the order is ready even if it's not busy inside the store. And then once they bring the order they don't give me any of the sauces that I added to the order. And then one guy who brought the order out was extremely rude and irritated because I went inside to check on the status and he had to wait by the car for 2 minutes after I waited 30 minutes for the order. This chic Fil a needs to do better honestly I'm going to stop going to this one until they're open longer and work out their kinks. read more

Thank you Carlos and Kelly for such great service. We really appreciated your help with taking our order through the phone and allowing us to pick it up a few minutes past closing time. The food was still just as great as always and your service will definitely be remembered! You gave us another reason on why we love going to chic fil a so much, Thanks for being so amazing!! read more

Man, Carlos and Kelly were the bomb tonight. I called in at 10:53pm being 13 minutes away by car, and they told me to place an online order as they wouldn't be able to take me in person. Then I tried placing an order online but it didn't go through. So I called back and then took my order via phone despite being closed already. Carlos was very accommodating and gave us the grace of still getting us our dinner even though they had already closed their registers and everything. Kelly took our order via phone and gave extremely good customer service! I appreciate the both of them so much bc I drove from SF to get to this one in millbrae and they made it possible for me to eat a good dinner tonight. Shoutout to Carlos and Kelly they impacted a life tonight! give them a raise or something, they seriously deserve it. Chick fil a you got some loyal hard working employees, I'm proud of you. read more

Service was slow , took 15 min to get a to go sandwich when there was no line The garbage cans were overflowing with garbage , looked like it had not been clean since the door opened, no one cleans the table after customers left The place is a mess ! I will not come to this location again read more

Why is this Chick-fil-A location so dirty? I was there at 8:30 am and they just opened so it shouldn't be dirty. At the first glance as soon as I walked in, at least 4 tables were dirty, with crumbs on either the table or the seats. How is that possible. The bathroom, this time was out of hand soap in both dispensers, last time was out of paper towels. The self-serve condiments were out of 2/3 of the stuff and weren't replenished. The trash can counter top was greasy and full of sauce and looked like someone wiped them but used a dirty rag. That begs the question, is the kitchen dirty as well? Anybody taking care of the hygiene of the space where my food is prepared? This is so weird! Don't they have standards, it's a big franchise chain. read more

First time at this location and the sandwiches were perfect. I was an Atlanta resident for 22 years and now live on the west coast. CFA has been ok on this side but nothing compared to Atlanta, until now. Consider me an unoffical secret shopper with a direct line to corporate. Back to the sandwiches, your store hit it just right. West coast operators just have not got the breading of the chicken down. The sandwiches I got yesterday were perfect as the breading had the crunch and flavor of the hometown (ATL). Keep doing what you are doing and if they group the west coast operators together at your yearly convention, show them how it is done. Great Job! read more

AWFUL CUSTOMER SERVICE!!! If you want your order wrong EVERY TIME you eat here, then feel free to stop by. I live nearby and have ordered from this specific location 5 times since it opened. Every single time they missed an item on the order and I had to go back to get it. We've let the manager/owner know and all they do is give you a gift card for a free item, but never address the actual issue. Employees are just standing around avoiding customers and talking amongst themselves in the back. At this point, I will never go back to this location unless I want my order wrong. read more

The exact opposite experience of what one would expect at a chick fil a. The service was rude and subpar and the chicken sandwich was too. Either very understaffed, poorly managed or unlucky with the hires. read more

Always love chick fil a. Plus they kept my airpod cases for over a week and returned them to me. Great service thanks!

Food was amazing, parking was close and available, good ol reliable chick fil-a experience. I believe this location is new? Building was really nice and staff were nice. read more

One of my favorite places to eat! Their food is great, their service is quick whether dining in or driving through and the ambiance inside is fun and exciting! read more

I love they added a Millbrae location and understand the team is still working to get everything running smoothly. However, almost every time I visit, there seems to be an issue with my order. Sometimes an entrée is missing, or I'm given the wrong item. My family and I always order frosted lemonades, with some of us requesting the diet version, but the drinks are never labeled. This makes us unsure if we're actually receiving the diet frosted lemonade we ordered. And the waiting time is pretty long read more

Waited almost 20 mins for my order! Way too long for a simple breakfast item from the menu and this happened more than once.

Great food and service! Happy friendly team members, pretty flowers, cool design of the restaurant

I love Chick-fil-A, but today was the third time they messed up my order. I ordered my food via DoorDash and I received someone else's order. My name was on the bag, but the food had different name labels, both of them. The prior times I had received my orders without the sauces and couldn't enjoyed my nuggets without the sauce, and no, these were not DoorDash issues because the bags were sealed. Never had any problems before with my order with the other locations. read more

Wow, this chick fil a is very special. Amazing customer service, ambience, and overall vibe. I normally don't write yelp reviews, especially for chains like chick fil a. Hats off to the management and crew for really going above and beyond and giving and making this the best chick fil a experience I have ever been to. Keep it up guys! read more