I waited 27 min for the food I ordered. I know this is a fast food place but almost 30 minutes for a chicken sandwich is kinda ridiculous.

Top notch customer service is a hallmark of Chick-fil-A and this location exemplifies that excellence. From the greeting to the delivery of my order, everyone was so warm and genuine. I truly appreciated the employees and their ability to ask and then remember my name. Thank you Chick-fil-A for a great experience. Keep up the good work. read more

This is the WORSE Chick- fill A ever!! Not friendly and unprofessional!! They need to do some serious cleanup! Starting with the owner and management! So sad read more

Second time in two weeks that I've been to this location. The staff is so friendly and the location is exceptionally clean. And they of course the food is great. Whenever I'm in the Rim area I'll definately come back. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - San Antonio, Texas

Sooooo bad. So slow. Kids don't know what orders are going where. Forgot to give something to the car in front of us. Just a total disaster. They need some help. read more

I'm a huge fan of Chick-fil-A and I'm a signature member. Order frequently all around the city especially for business and work lunches. My review specifically for this location at the Rim. I'm not sure why but every chance I've given it with over the last year, either dining in or going through drive-thru it's incredibly slow. Compared to the multitude of locations I visited it here in San Antonio it's by far the slowest one. Waiting 10 to 15 minutes slow. I'm not sure if it's just because of it's proximity to the rim, but I guess I'll try again in another few months and update if there's a change. read more

They just took 20 minutes in my order because I ordered 3 chicken strips. Don't bother wasting your time. read more

Chick-fil-A - They don't care about your sauce - Fast Food Near Me - San Antonio, Texas

Clearly I ordered bacon on my Spicy Chicken Sandwich! But employees clearly don't care to add my bacon! I wish people took more pride in their craft and the business they represent. By far the worst experience I've ever had. I will never order from this location again. read more

Chick-fil-A - Spicy Chicken Sandwich that doesn't have my bacon I added. - Fast Food Near Me - San Antonio, Texas

I love Chick-fil-A but this particular restaurant does not take extra care of their customers. I don't know how many times I have gone through the drive-through and have asked for or even a straw and every time I drive away (I know I need to check my bag before I drive away) I don't have napkins, sauce or a straw. I don't like giving bad reviews, but at least please have a little bit better service and make sure that everything is complete before you hand someone the bag. read more

Ordered a Chicken Hash Brown Bowl through the Drive-Thru. Brennen took my order and charged me for a Chicken Burrito - drove home and realized I got the wrong order. Called Chick-fil-a and explained I was given the wrong thing i'm sure it was just a mistake and he marked down the wrong item at the window. Spoke with a worker (either veronica or serena) and let them know the situation - they said even if the worker confirmed it was a mistake on his end I would need to drive all the way back to chick-fil-a to bring back the burrito in order to get a refund. Ridiculous. read more

Did not eat here... but wanted to leave a review that there is NO PLAYPLACE here anymore. Super bummer, imo. The McDonalds next door has a new, indoor playplace area and a modern interior. read more

The cashier Caleb was wonderful and polite! Truly a great experience unlike at McDonald's or some other Chick-Fil-As. Trinity, the wonderful young woman who went around to the tables was an absolute doll! Kept coming around to ask if there was anything we needed or if she could remove things from the table. Again, absolute doll! 10/10 would come here again. read more

I don't understand what's going on here. This is the most disheveled chick-fil-a I've ever seen. Usually the model for all things right in the food industry, this location is the opposite of normal. Like entering the bizarro world. It's filthy...and there are employees everywhere. Like zombies. Every trash can is overflowing... and nobody is doing anything about it, other than the one girl that grabbed a handful of napkins and used them to push the trash down. Most tables are dirty. Food- First time in a long time that I have any complaints. But, for the first time ever, I couldn't finish my sandwich because of the poor quality. Greasy and fatty. Say something positive! Okay. The waffle fries were cooked perfectly and were actually salted. I feel like this restaurant is surviving solely on its location, which is in proximity to Six Flags, and a ton of other destinations. There are so many better places to eat in this area. This is waaaayyyyy below standard. DO BETTER CHICK-FIL-A!!!!! read more

Chick-fil-A - Trash - Fast Food Near Me - San Antonio, Texas

if I could give this 0 stars I would. I was drinking my lemonade and found someone's finger nail in it.

Worst Chick-fil-A I've ever been to. They don't hold a true value to what Chick-fil-A is. Do yourself your favor and just go to another location. They have terrible customer service, the girls are very rude and treat you like you're the stupid person. They get order wrongs and forget your sauce. It's not hard to smile and treat people like they're human or correct their mistakes. This location fails at everything. Will be going to the DeZevala location instead where the service is great. read more

This chick-fil-a is located at The Rim and is convinent for Its location. One thing about this location is that it is always super busy. I have never seen the drive they lane be short ever! This means I choose to dine is since it's less chaotic. Even inside is always busy. I giving this review a four because my soup was more on the Luke warm side rather than peeping hot. My chicken sandwich and fries were made cooked to order and tasted fresh. My soup tasted as if it had been sitting out for a while. I've had many soups from here and this just happened to be my only problem. The restaurant itself was clean and the bathroom were tidy as well. The staff is always friendly and would still return in the future. read more

Chick-fil-A - Chicken Noodle Soup - Fast Food Near Me - San Antonio, Texas

See all

Extremely slow service every time I've been there. The morning/midday staff seems really unorganized and the manager in the front is rude to her workers. I've ordered a spicy sandwich with American cheese and bacon maybe 3 times here, and every time either my cheese was incorrect, I had *literally* one piece of bacon in my sandwich, or ended up having to wait 15 minutes. Never had issues like this at De Zavala. read more

I don't know what these other reviews (under 5) are referring to. I ordered three different times. One at the counter, one mobile order brought to the table and one mobile order pickup. All three orders were swift and I was greeted with a smile. Food was fantastic! I was just at CFA headquarters and this restaurant gets two thumbs up and is a positive impact in the community. If I could give 10 stars, I would!!! P.S. Yes I was really hungry read more

The worst chickfila i have been to. I can't stress how terrible and slow it is. As a former cfa employee this place is terrible , unorganized, slow and inefficient. read more

Chick-fil-A - Parked on the side waiting for strips. Ridiculous. - Fast Food Near Me - San Antonio, Texas

Just the worst . This has been the second time I've gotten food poisoning from this particular place. First time didn't put to much thought into it. But today both me and my partner are sick. With in two hours of eating we both have a really bad stomachache we both haven't left the restroom and I've thrown up 3 times . My 3 year old seems okay so far. She has the kids fried nuggets. I had the grilled 8 ct and he had the grilled salad . From the beginning when I received the food and opened the container It smelled a bit sour . Like I said didn't think much about it because we all love and trust chick fil a with how great the service is and how Super fast the food is delivered. Welp here I am 12:25 am throwing up. ****No star*** read more

If I could leave 0 stars I would. The manager Nick was beyond unhelpful. The last time I came my sandwich was missing the cheese and my large fry wasn't full all the way. I called and he said I could get my cheese and a small fry to make up for what was missing and I went, he failed to mention that I had to come within 7 days so because of his mistake I couldn't get what they owed me. Horrible. He didn't even try to find any way to help me all he kept saying was "no, no, no" horrible ambiance. I won't be back and whataburger is where I'll be going. read more

I've never met a Chick-fil-A I didn't like. Great food, courtesy well trained staff. Location was very busy despite being an off hour.

Anthony got my order out quick and was super nice! Hands down the best chick fil a in town read more

It had been years since I've been to this location and I figured most of the staff had likely turned over by now so I'd check it out - nope. After all these years, I didn't think it was even possible, but it's actually gotten WORSE here. Someone from corporate seriously needs to come down and check this out in person to fully appreciate the dumpster fire that is, this location. Order accuracy is still a nightmare - the beauty of mobile apps is that you can specify exactly how you want your items/order made. But that all goes to hell when locations decide they're just gonna make it the way they want to. And literally left out all the condiments I requested. Lastly there is no curbside here. It's pretty much drive thru and any parking is considered dine-in or curbside. If I was employee I'd quit after a day because you see them running around trying to match vehicle descriptions to what's on the order receipt and you can literally park anywhere in the lot. Seriously though - get the store operator from De Zavala to come over here and put this dumpster fire out. All the reviews can't be wrong! read more

Food is always great. Service is okay. Still wish there was one in Boerne. Not just close to Boerne.

I visited this Chick-fil-A after marching in the MLK Memorial March! We brought a small party of people to this location knowing it was a little more spacious and could accommodate a larger group. The restaurant was very busy around 2:00 when we arrived, but we made it through the line quickly, even with adding in our free 8 count nugget coupons. We were able to find a table for 6 in the middle and just added the additional chair we needed. Throughout our meal, wait staff came by to ensure we had everything we needed from refills, to taking our trash away for us and bringing me my ice cream cone that I requested to receive later. If you're shopping in and around the Rim be sure to check out this CFA! Parking may be tricky in high traffic times, so you may have to park across the way at another restaurant or shop! read more

Chick-fil-A - Chick-fil-A hit the spot after the MLK March! - Fast Food Near Me - San Antonio, Texas

It's worse. This is the slowest chick fil a I've ever been to. I ordered ahead and only ordered an icecream cone. Why did I wait for 20 minutes while I was passed by over a dozen cars? read more

I would leave no stars if i could. It started when they mixed up my order and gave me a Chicken biscuit instead of Chicken egg and cheese that I ordered. At first they were swift with apologies and said that they would add my name to a list that will expire in 7 days. I come back today to redeem my remake and they tell me "There is no evidence that this interaction happened." Then they tried to brush me away as if I was inconveniencing them. I try to explain I called and show them my online receipt and that it was unacceptable that I would have to be overcharged due to a clerical error on their end. After waiting a while, she comes back saying not to try this again and they will do it just this once. I was fine with that. Until I drive home, take a bit of my remake and my chickfila sandwich... is missing the chicken. I call back AGAIN and then she tried to blame me, saying she cant do anything for me and that this was my problem now. I will not be coming back to this Chickfila and this is a TERRIBLE representation of what Chickfila service is like. read more

See all

They couldn't even get my sauce right. Horrible experience , and the sandwich was undercooked.

Went through the drive thru on my way out of town for a week. I am driving--- I notice my salad is inedible because of breaded nuggets and not grilled, which is what I paid for. I am back in my neighborhood after being gone a week, stop by Chick-fil-A and explain to manager what happened last week with my almost $9 dollar salad that I never got to eat because I am G.I. and can't eat breaded nuggets. Anthony is snippy and disrespectful, tells me they needed me to return the week old salad, even though I had the original receipt. I asked if a picture would be enough and he told me yes. I had to wait for my aunt to send the week old salad picture with breaded nuggets as I was house sitting and she had a late night flight and wasn't able to take the pic until about an hour ago. So I return today with the picture and receipt And the female manager and Anthony would not try to make this right and at least give me a gift card. Instead they told me I needed to call that day so they could put me on a list... anyone off the street could do that! I am here with a receipt and picture! I find it rude and disrespectful coming from my neighborhood Chick-fil-A. At this point it's the principle of the matter as well as the fact that I was going through the drive thru should be a clear indication that I am 80% likely to be traveling and eating. Now you want me to call to be put on a list of remakes of which you're going to give me anyway if I had called. With inflation and gas prices out of hand I think $8.69 is a bit steep to just throw away and give to this wealthy corporation. I have a teenager who loves Chick-fil-A but this corporation just gave her a learning lesson-- greedy corporation who isn't neighborly and down right thieves. We will not ever return to a Chick-fil-A and I will be sure to request within my entire family circle that we boycott the greedy corporation. Greedy corporation with rigid rules that are selfish and money hungry. This is just as well too because 90% of the time my order is incorrect, however I have not decidedto mention it but this is ridiculousness. This particular location could not only use some work with accuracy but they also need to work on their community skills. This location does not hold the values of any Chick-fil-A I have ever patroned. The management are indecent and do not deserve to hold their positions because they absolutely DO NOT uphold any values of the Chick-fil-A way. read more

See all

I came here today with my friends after a long day and the staff was super friendly and helpful! Special shoutout to David who was super cool. The food was really good too!!! read more

Two days ago, we had a spicy grilled chicken salad and a pimento cheese chicken sandwich. Food was fresh and delivered to our table. Staff checked on us several times while we ate and cleared our table as we prepared to leave. Restaurant was clean and staff were very friendly. Awesome job everyone! read more

embarrassing! In my 68 years on this earth I've never seen such an embarrassing horrible managing staff. From yelling at employees infront of customers to bring disrespectful it is embarrassing to say the least. read more

They block off half the parking lot for curbside and no real way to effectively park. When asked to move there's no easy way to get to the spots. I get that's it's a busy fast food restaurant but make it easier to get in and out of the parking lot. Don't go to this location. read more

Highly don't recommend coming here took forever to get my order. Also, the order was wrong. Just felt like the service is real shitty at this one. read more

Absolutely dissapointed with my experience. Took 32 minutes to be exact to get my MOBILE order in drive through. I sat at the speaker for 11 minutes without a single word spoken. Not even a "hi I'll be right with you". Unacceptable. I ended up pulling forward to only be ignored for another 8 minutes. I could go on and on but in the end, chick fil a is known for their hospitality and great service and I cannot say this location honors that what so ever. read more

Food tastes good, but every time I come, my sandwiches are always wrong. Would be nice to have designated parking spots for pick up.

They sat their cones up incorrectly, we just followed the line, got to the front and was told we came in the wrong direction and that we needed to leave and go to the back of the line.... Then the cones are blocking the entrance we went in. Not our fault that you are the only chic-fil-a in America who can't get your line going correctly. read more

I went through the drive thru and the device as always was excellent. The food (fries) was horrible. They were overcooked, recooked and completely burnt. read more

See all

This is the worst chicfila I've ever been to. Drive thru on a slow day took 25 - 30 minutes to get through. The order taker left our line and communicated with no one. We waited while multiple cars got their order taken before us. When we finally ordered and got to the front. 6 cars behind us were served before we were. They asked up to move up and wait longer and we refused because it had taken too long and asked to see the manager. when he came out, he handed the food to us barley said a word and offered no apology for the wait. Acted like we were wasting his time. It was a young male in his mid to late 20 with black rimmed glasses. Horrible horrible. Fix it. read more