Quick stop on our way to the store. We've eaten here before and really like it. Service was quick and the sandwiches were good. I ordered the skinny combo turkey, which is a small turkey sandwich with chips and a drink for $.7.99. It was very tasty and good value. The place is also clean, quiet and plenty of seating. Total recommendation. read more

Potbelly - Sandwiches Near Me - San Antonio, Texas

This has been a review waiting to be posted. It's our first time eating here at Potbelly Sandwich Shop, been wanting to visit and try their sandwiches here. Love the customer service here, since it's our first time the young gentleman patiently explained how ordering works. Dumb me the process is clearly right under my nose clearly printed just in front of the ordering counter. But this sandwich artist was patient enough to still explain how ordering works. The place is small but well-kept and feels cozy at the same time. Love my tuna sandwich and the chicken pot pie soup. It's not extremely salty and just the right amount of creaminess, delicious. Although I miss the options of different type of bread from subway, their sandwich here is delicious. My cousin love his meatball sandwich, reminds him of subway's but he said this is way better. We would love to come back here! read more

Potbelly - Limited items on the menu but tastes good - Sandwiches Near Me - San Antonio, Texas

This Potbelly location never disappoints. The sandwiches are always thoughtfully assembled and consistent in flavor. I alternate between the veggie melt and the tuna melt. Both are so delicious. The tuna is moist and well seasoned. I always add the hot pepper mix, which is super spicy! Even for someone who loves spiciness, it's i sometimes find myself picking a few off to lower the heat a bit! The best part about potbelly to me is the $1 jumbo pickle. They are crisp, ice cold, super filling, and garlic-y. I could eat one of these everyday! The store is always clean and the staff always greets me when I walk in for my pick up orders. The pick up orders are made promptly and packaged nicely. read more

Potbelly - Tuna Salad - Sandwiches Near Me - San Antonio, Texas

The food was pretty good. It was my first visit to a PotBelly. The peppers could be spread out more. They were dumped in one spot on our sandwiches. The tables were FILTHY. Pretty much all of them and it wasn't that busy. Maybe 10 people total. I didn't even take photos because I spent time cleaning the tables we sat at and was kind of annoyed and had to then eat quickly due to a commitment. read more

I just visited the Rim store at 17711 IH 10 West Unit 107 San Antonio, TX 78257 United States location. We left immediately without ordering anything because the employee who was taking our order started off the conversation by insulting my husband. He was a bald man who appeared very angry. He asked if my husband spoke english and after I said yes he proceeded by asking me to translate "Your hat is ugly, I'm a Giants fan." My husband was wearing an LA Dodger's hat at the time. Why should something a customer is wearing have anything to do with ordering a sandwich? After we left, I spoke to the manager at the store over the phone. He said it was just a friendly conversation about sports and that he would speak to the employee about his actions whilst protecting the employee. I believe the employee should be fired and the manager needs to be a disciplinary review. After today we are never coming back to Potbelly. I know what a friendly conversation is and this was nothing close to it. A business should never insult its customers. read more

Soooo good, great service and friendly staff! My kid is very picky with Mac and cheese but he devoured theres. Will definitely be a returning customer especially this location. read more

Soup was good but not up to the hype. Sandwich was delicious Ordered online and ready when I got there so very happy read more

First time here! Two of the guys serving us were nice. The one putting condiments on the sandwiches was kinda snotty and impatient...like he was not thrilled to be helping us. Oh well. The sandwiches were so-so ... turkey & swiss and chicken club. They serve Zappo's chips. Definitely won't go out of my way to return. read more

Wowowow never seen such little amount of meat in my life. Italian sandwich, disappointing. Added a star for nice associates there but what's going on here??? Yikes. read more

Potbelly - Italian sandwich litteee - Sandwiches Near Me - San Antonio, Texas

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This place should be called starving belly - I decided to try it today for the first time since close to my house and I'm looking for a local sandwich shop. Got the wrecker and there was no meat! 2 pieces of salami and 1 piece of turkey - im not a huge meat eater but it basically bread and mayo and toppings - a few more pieces would have been nice- I gave it too stars cuz the potato soup was 6/10- $15 for nothing read more

Every time I'm in San Antonio I stop and have a Italian sandwich at potbelly sandwich shop. I like it because they heat the sandwiches and the cheese melts in to the sandwich. They also have a great staff and service with a smile. read more

I had the Mama Meatball sandwich with a side of Mac and Cheese. Everything was delicious and filling read more

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First time trying this place. Got The Wreck and a bowl of soup. The sandwich as amazing and love the bread. I chose the white. Soup was very good as well. Excellent service. read more

Always a good go-to spot. Nothing beats a good soup and sandwich combo. Food always tastes fresh and I love all the options they have.

Very nice sandwich spot in the Rim. Located right in front of the Palladium movie theater Potbelly's Sandwich Shop has some delicious sandwiches, soups, cookies, and milk shakes. I had the Wreck which is a hot sandwich with several different meats. Its toasted and you can chose your topping from mayo and mustard to peppers, italian seasoning and oil and more... I had a cup of potato soup with my sandwich and a bag of chocolate chip cookies for dessert. I had the regular sized sandwich but a small and larger version are offered. The staff were friendly, the service was fast and the food was excellent. Good job Potbelly's. read more

I really get excited over stumbling across places because I'm really glad we found this place. I've been over by the rim a million times but sadly never even knew this place existed. The food is really good, I feel like it's hard to be a better than average sandwich but this place did a sandwich justice. The hot peppers are addicting, I actually wish I got more on my sandwich. Fear not though, you can buy their hot peppers if you want to, and I probably will. Mac and cheese was really good, it was admittedly a little watery but that could be overlooked by the taste. Chicken pot pie soup was surprisingly really good. I didn't have high hopes for it honestly and got it just because it would be out of my norm and holy cow, it was one of my favorite things. As far as the milkshakes go, they're okay. I'm not a huge milkshake fan but my husband didn't want to get one alone so I chose strawberry. It didn't have that nasty fake strawberry taste which is a plus. He loved the milkshake though and said it was one of the best he's had. Only reason I'm giving this place 4 stars instead of five is because the guy who checked us out made us pretty uncomfortable. It was like we were a bother, he was irritated, and spoke to us like we were stupid. He rolled his eyes and huffed a couple times when I asked for a bag to put our food in. It genuinely seemed like he hated his job. Don't let that deter you though, everyone else was respectful and nice to us. read more

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So, I guess this one is on me, but idk how to feel. Let's set the scene: the last time I was here a was more than half my current age and my father was beside me to assist me. I wasn't a shy kid, but instead a seen and not heard if it was just adults. I didn't retain any of that information from 11 years ago apparently so instead of getting a sandwich I enjoyed, I got, well, a sandwich. And honestly, for the price, I was expecting it to be better. For reference, I got the pizza melt but didn't realize I could add lettuce and tomatoes and stuff. That probably would've made the sandwich better, but I don't think that would've changed the fact that it was burnt. I also don't understand the aesthetic of the store, but that's neither here nor there. I'll end with this: the customer service could've been better. I felt too scared to ask question because the way I was spoken to felt condescending and like I was being rushed. Nobody was outright mean to me, but the attitude was there and it was off putting. I understand that everyone has their days, it's just a little disappointing because not only did I not get what I actually came here for (we were gonna have a talk about soup) but I barely got something appetizing. Obviously part of this is on me and I kinda ruined my own experience, but you win some you lose some I guess Excitedly Yours - Deez :P read more

Gabe them another chance... as I can't just help myself. They were efficient, friendly, quick spirited, and gracious. I was happy to see them back on track. Did not see the usual folks that are there, and there was a gentleman kind of guiding things and making sure all was well. Will continue frequenting. read more

Potbelly - Turkey breast... yum - Sandwiches Near Me - San Antonio, Texas

These guys were very friendly and made sure the order was correct. They even caught my mistake and helped me to correct it. I ordered online the day before and when I got to the restaurant my food was almost ready. It was being made and the final touches were being added so it was fresh and the sandwiches were still warm. I recommend using the takeout service for customer lunches. read more

I think the sandwiches were basically a little tasteless unless you bit into a pepper which was good. I had the wreck and you would think with all the meats. It would be bursting with flavor- The consensus with the others with us is that Firehouse subs is better. read more

always delicious(i get The Wreck with hot peppers of course!), comfortable, and i love ability to get it through the drive-thru!!

Good sandwiches, fresh food , I ordered via favor and they packed everything good , love this place

Potbelly at the Rim gave a 5 star experience today! It's always good but today, the service was just fantastic. They were kind and patient and took the time to listen through the masks of me and my kids. I also observed the staff getting along and laughing and talking as they worked to keep the restaurant mopped and counters clean. It was refreshing to be eating inside an establishment these days where the employees seem to want to be there and whom enjoy their work. Well done management and team! Also, the oatmeal chocolate chip cookies though. read more

Potbelly - Potbelly Sandwich Shop @ The Rim - Sandwiches Near Me - San Antonio, Texas

I ordered a whole Chicken Club. My god it was the best chicken club sandwich I have had in 20 years. Staff were really friendly and the sandwich was worth the price due to its huge size. read more

Potbelly - Sandwiches Near Me - San Antonio, Texas

This has to be the best meatball sub I ever have and that's saying something. They are also very consistent as I have order this over and over which is a huuuuuuge plus!!! they are on my delivery list. read more

Went in tonight (11/18/2022) around 8:30 PM. The food was fresh, the staff was friendly, and the restaurant was clean!

Michael is hands down amazing. The food at this place is remarkable and the ambiance is always perfect. I will keep coming back!

service was excellent and I had the soup and salad. it was extremely yummy. You cannot go wrong going to potbelly's

Every time we go they never have salami or any other meats besides ham & turkey. They almost make you feel like a bother when entering the door. And then they don't actually put the extras you ask for. Very poor customer service. read more

This is my all-time favorite lunch spot! I go so frequently because of the incredible service and my sandwich is always amazing! I have been going to them for well over a year and still find myself craving it almost every day! Keep it up y'all! read more

I always try to go somewhere twice before reviewing. My official review: Going to file somewhere between "not going to go out of my way to eat here" and "if someone I knew wanted to go there I'd probably go". Look, I'm a sandwich guy, so it's really tough to impress me. Having said that, first time I had "A Wreck". It was just ok...had it not been for the Italian seasoning it would have been bland. I thought of it as a sandwich I could have made at home. Just kinda mediocre. Tonight, did the pizza sandwich and it was better. Would probably get it again. Overall, I'm not blown out of the water, and given that the "big" subs are only 9", I'm gonna spend the same kind of money elsewhere for a bigger and in my opinion....better sandwich. read more

My boyfriend and I went to this Potbelly location today and had a great experience due to one of the night shift employees, Mike. Mike was so professional and friendly. When he was done with his portion of the process, he stepped into help his co-workers. He had a positive attitude and made the short encounter very pleasant. The food turned out great and I highly recommend this location to anyone. read more

Staff is always friendly and always offer me a free drink when waiting for my Mobile order. Even after drinking home good is still pretty warm and always delicious. read more

Hubby and I were in the mood for a delicious milkshake so we decided to stop in and try it. OMG we had the chocolate milkshake and it's so creamy! It doesn't have that fridge or frozen taste to it. It also comes with a cookie on top which is super cute! Definitely coming back to eat next time! read more

Potbelly - Chocolate milkshake - Sandwiches Near Me - San Antonio, Texas

I really like this sandwich shop. I usually order online and my food is always ready at the start of the pickup time frame. Sometimes special instructions aren't followed the way I want but it's not a big deal. They have a good variety of sandwich toppings like hummus and feta. They have a decent soup selection that varies by day. They also have good prices, especially the skinnys, and if you sign up for the rewards, you get a discount almost every week. read more

We went to Potbelly as soon as it opened on a Saturday morning (11 a.m.). Boyfriend and I had some errands to run and I was starving. I will admit the food was good. I got an Italian Sandwich and Broccoli Cheese Soup. I like that they give you Oyster Crackers with your soup. And everything was HOT and FRESH. Boyfriend got the pizza sandwich and said it was tasty. The staff was friendly. They were able to answer my questions. The store was clean and I really thought the overall experience was good. Overall, my only complaint is the price. It's a little expensive for a sandwich and there are no combos. This place is not for someone on a budget. I think it is better than subway but the price might be a determining factor for those of you wanting something filling for a lower cost. I will probably come back and try something else to solidify my opinion but for a first visit, this wasn't bad. read more

The sandwich was okay... kind of small. And since I had them toast the flat bread, it burnt the edges. Kinda a high priced subway. read more

So excited to see a new quick restaurant option at The Rim! We grabbed lunch here on a Friday which was busy but not too crowded. The interior is a little small but there are several tables on the patio, weather permitting. Although this is primarily a sandwich shop, there are a variety of options including salads, soup, chili, and mac n cheese. The sandwiches are toasted and served warm. The bread is fresh and has a great flavor. I tried the grilled chicken and cheddar sandwich on this visit. The original size is probably equivalent to a six inch sandwich. The chicken was a thicker carved style versus your typical deli meat and the cheddar cheese really stood out on this sandwich. I see many more visits to Potbelly in my future! read more

Potbelly - Potbelly Menu - Sandwiches Near Me - San Antonio, Texas

Perfect pre-movie stop. Right across the parking lot to the palladium. The new Cuban sandwich is OUTSTANDING! Also, tried the max & cheese (double bacon) for the first time. Highly recommended. Excellent side. read more

The app needs a lot of work. Trying to put an order together was tedious because the app is plagued with network errors. Every time I tried to submit an order, I would get an error message (see pic) and yet I ended up getting charged twice because even though it said the order could not be completed, I got a receipt later on after I had already driven to the restaurant and placed the order inside (kind of defeats the whole purpose of having an app to order ahead). The price was extremely high! $18 for a turkey club with light turkey, chili Mac and cheese and a drink! $6.10 for an (approx.) 10 ounce bowl of anything is exorbitant and it's $6.10 whether you get no toppings or up to two toppings which also makes no sense. PS: I tried the Oreo milkshake on the last visit and it was also good -- I say this because a lot of places offer milkshakes and they're really just ice cream in a cup and trying to suck it up thru a straw you're going to mess around and end up light headed (Sonic, I'm looking at you!). read more