The worst customer service I've ever had from a Chic fil a. The manager of this location should be embarrassed and angry about how his staff treat customers. read more

DO I REALLY NEED TO SAY MORE!?? CHICK-FIL-A OWWWWWNNNNNN ALLLLL YOU FAST FOOOOODDDDDDDD SPOTSSSSSS!!!! GET ON THEIR LEVEL! SETTING: This location is located inside Tustin district shopping center. super easy to find. right off of Jamboree. it is right next to In-n Out. super spacious parking lot so no problems parking. the place is always clean inside and out. super organized and very well maintained. SERVICE: THE BEST! hands down. simple as that. no one in the fast food industry does it better than them. everyone is polite and trained to make you happy. everyone should learn from this place. everyone. FOOD: I always get the spicy chicken sandwich and add pepper-jack cheese on top. I love their condiments. they have so many sauces and dressings. they never hesitate to give you anything you ask for so feel free to try as many as you want! (but do not waste food of course). food is just amazing here. chicken is so freshly friend and so tender o the inside. Average per person: $10-$15 depending how hungry you are. Will always come here for my chicken sandwiches DOUBLE FIRE! See you soon!!! read more

This location is easily the worst Chick-fil-A that I have ever had. My wife and I live in the area and unfortunately did not learn our lesson quick enough. On two occasions, the nuggets that we ordered were rancid (never have I had rancid chicken from any establishment except for this place). On various occasions we were given old/cold French fries/nuggets. It's as if this location is too cheap to toss away old food and keep them around to give to customers. I worked at a McDonald's in high school and we would always temperature check fries and toss out old ones. This location has NO standards. I'm not sure if it's an issue with management or the owner of this franchise. If you're in the mood for Chick-fil-A I would highly recommend going to another location. I almost forgot to mention that before the pandemic my coworkers would pickup from this location and this location would mess up our order 25% of the time (they would charge for the correct item but substitute a cheap item). read more

I don't go to Chick-fil-A often. It's not because I have anything against them. Far be it, I'm just not huge on chicken sandwiches. And yet, this last trip to Chick-fil-A was pretty impressive. For one thing, I was reminded why Chick-fil-A is still so beloved. Their chicken tastes great, their service is stellar, their facilities are immaculate, and their staff are a cut above. We ordered our meals and joined our friends by the kids playground area so we could talk and watch out kids simultaneously. It wasn't very long at all before our food showed up on our table! What a great place! Our kids had fun, made some friends, ate some chicken, went back to play with more friends--they had a blast! And I have to say, while we sat and ate, a super special lady name Jeanie kept circling the tables offering to help pick up trash, refill drinks, or bring us sauce--I mean, wow! When she walked by, she made you feel like an honored guest. They need to make her a standard fixture of all Chick-fil-As because she made the experience all the more fantastic. I had to take my son to the restroom and struck up a conversation with another worker name E.J. He was super professional and kind as well. We had a cool chat about the owner, Adam, and how well he was running the place. It left me with the feeling, "This place is pretty amazing. They're doing something right here, that's for sure!" If you haven't been to a Chick-fil-A in awhile, you need to come visit this location. The staff were all respectful, helpful, courteous, and beyond. Quality food, quality speed, quality people = quality experience. Loved it!! read more

Like: Mouth-wateringly good chicken sandwiches and waffle fries with an endless array of dipping sauces for your pleasure. Super clean, new location. Dislike: A bit pricey, but its for the quality. Closed on Sundays... read more

Chick-fil-A - Fast Food Near Me - Tustin, California

Perfect if you're in a hurry! I was in N out like a bullet!! Got myself 2 sandwhiches. 1-Chick Fil-A Deluxe 2-Regular Chick-Fil-A Get some sauces!! Honey Roasted BBQ, Buffalo. Chick-Fil-A Don't forget to get the Cookies!!!!!!!! Their the best!! Yes I'm fat so don't judge me lol food read more

Chick-fil-A - Yes they're bomb.com - Fast Food Near Me - Tustin, California

Simple 3 times as of late they can't get orders correct.Is it really that hard to remember xtra Mayo packets and no pickles.Guess that's what you get with these highschool kids now a days who either aren't the sharpest or aren't paying attention. 4 drinks ordered 3 drinks given to me.Another example a few times how do you forget a ices cream cup.But it's funny every time we pull up to chic fillet the kids are literally just hanging out messaging around. It focused on the customers.Enough already chic fillet higher better workers who know how to take a simple order and not forget food items. read more

I only come here because it's the closest one to my job for lunch and man, do they loooooove taking their sweet time here, I order through the app in advanced before heading out to lunch and still takes about 20 minutes to get food out, what are they doing back there? Fries? 3 minutes, filets, 5 minutes max, soup? They should have it ready in the back, especially with my order floating around in their screens till I get there, but nothing, takes FOREVER to get your food, that or they don't care and just toss food out of order to get orders done. Certainly feels that way anyway, always getting my food after people, even though I ordered prior, even happens when my coworker and I order, I order earlier and he STILL gets it before me. Garbage service. read more

Looks good huh?Ordered the deluxe for lunch .Because this place is 4stars on yelp!Funny!The cucumbers are too salty,the fries are too softy! Why didn't I go to "in n out" next door?or one minute drive to the Habit!! Will never come back...Sorry read more

Chick-fil-A - Fast Food Near Me - Tustin, California

I will give them a two because I go to this one and normally they are fine but how you forget all my sauces on my takeout order. Partially on me for not double checking the bag but it was part of my order and never an issue. I was okay without the sauce because I added cheese to my chicken sandwich. Guess what they forgot on my sandwich. Haha. Took awhile. Lot of employees standing around. Do better. read more

GoTten food from this chick fil a two days in a Row.. both days I got the skimpiest orders of fries none to man. And not one fry had fallen to the bottom of the bag so it was purposefully unfill. It's absolutely ridiculous and unacceptable. Dear chick fil A these are not an order of fries! First day I got a medium. Second day a large. This is unforgivable read more

Chick-fil-A - A 3/5 full large fry - Fast Food Near Me - Tustin, California

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Really good food cant complain, just like any other Chic-Fil-A, however this branch in general for some reason is noticeably less concerned over customer service, maybe its because i look young, come off pretty laid back, and in my 20's? I come every Fri morning for breakfast drive thru on the way to work for months. This is the only branch i know that consistently doesn't say the classic "My pleasure" and they don't seem as attentive. Customer service is still better than most fast food chains, but noticeably worse than other Chic-Fil-A branches (comparing to IE branches when i lived there, and even the UTC branch employing college students has better service). read more

The lady at the second window was extremely rude. She laughed at me when I asked which one of the five cones I ordered was the large since they were all small. Instead of answering me she just smirked and laughed. Terrible! I came through at 6:30 on 9/27 read more

The employees are friendly and my order is always right. Thank you for following CDC guidelines and continuing to wear masks to protect your staff and guests. read more

It's good. Just massively let down by the fruit n yogurt parfait. They say it's the same amount of fruit. I disagree. read more

Chick-fil-A - Photo from website. - Fast Food Near Me - Tustin, California

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My fiancé ordered breakfast and because the food was not picked up before the cut off, she was unable to pick it up. Where did the customer service go? Lakewood is the place to go, when it comes to a phenomenal experience at Chick Fila A. read more

Typically my experience at this chick-fil-a is solid. I've noticed more recently that the staff there have been standoffish and a little rude. I feel bad because they're working in the middle of a pandemic, but I don't think it's fair to take it out on someone picking up a sandwich in the drive through line. Also, they gave me a regular sandwich instead of the spicy sandwich I ordered. I will continue going to get food from here out of convenience, but management, please do some quality control!! I would highly recommend the spicy chicken sandwich, waffle cut fries, and a cookie and creme shake! Very delicious. The frozen coffee is alright, not worth the money in my opinion. read more

Thanks Rafa for double checking my LARGE order, true customer service. I will be back to spend my hard earned money because of him. Back again on 6/5 thanks TAYLOR for making sure my large order was perfect. I greatly appreciate the customer service here. This is why I continue to come back to spend my money compared to other locations. read more

they gave me no chick-fil-a sauce. After specifically i asked for 3 sauces. my receipt has to proof. THEY ALSO DIDNT HAVE THE PEACH MILKSHAKE! It's making my daughter cry. I hope you guys have a great day! read more

The wait time is sooooooo long. I would recommend to go a few miles to the Tustin market place

The food isn't "I'm dying for it" great. Frankly if I never ate it again in my life I wouldn't miss it one bit. Clearly they aren't adding the same addicting ingredients that McDonald's adds to the McNuggets. He, he. However! There are times I want good service. There are times I like someone to listen and get the order right. It may be fast food but it is nice someone occasionally wanders by to ask if I would like a refill, if I need anything else or to ask if I'm done with my tray. Personally it is a good way to get the hint to clear out and make room for someone else. I may be too lazy to go get a refill but if someone brings it back to me then I don't have the excuse to stay at the table because the line is too long. I leave happy and someone else is happy because there is a free table. And there is something to be said about the relatively simple menu, the food is consistent. As I said, I could live without it but it is nice to feel comfortable that you know what you are going to get. Frankly if I absolutely loved the food and would die without it, I'd give them 5 stars. I don't, but they are always good people, so they deserve the 4 stars for the excellent service. read more

great amazing food shit was buss lemonade was gas cane out in 30 seconds before i sat down shits great

I came here on Monday through the drive thru after my kids kept bugging me to try it... I wasn't expecting much but I was pleasantly surprised! First off: their staff is very friendly. I was helped by a girl with red braided hair and since it was my first time, I asked her for recommendations and she gave me so many amazing options as well as answering my questions! I just wish I would've caught her name. I ended up going with the Cobb salad and it was amazing; the chicken was perfectly cooked, and when I pulled up to the window I saw employees cleaning! That is definitely something you want to see, especially during this time. All in all, I was very happy with my experience here. Thank you Chick-Fil-A, I will definitely be returning! read more

Food was hot and delivered faster than was showing in the site. Great lunch, everything was perfect!

This review mostly relates to the cleanliness (or lack of) of this Chick-fil-A. I have a Chick-fil-A near my home, and the difference between the two is quite drastic. When I visited this Chick-fil-A at the District, it was not at all clean. When looking for a place to sit down, every single table had crumbs and smudges of grease on them, so my party had to pick not a clean table, but the one with the least amount of crumbs. Yuck. The short wall next to our table was covered in greasy handprints - likely left by children. Unfortunately, I visited the restroom while I was there, and that was a disaster as well (I'll spare you the gruesome details). I actually went up to tell someone that all the tables were dirty and the bathroom was a disaster. The gentleman did walk around cleaning some tables, but I noticed he missed a table. I then saw a new couple walk in, sit down at that table, only to quickly get up and move to another. I always order extra pickles at the Chick-fil-A in my neighborhood, and they are always generous. When I asked for extra pickles at this Chick-fil-A, they gave me a small container that had only 2 dill pickle chips! I suppose that's the least amount of pickles they could get away with and still call it "pickles." After all, one less pickle chip, and they'd have to call it "extra pickle!" Come on, guys - your stinginess is showing and it's not very attractive or classy. Management really needs to crack down on its employees and ensure Chick-fil-A is a clean environment for people to dine in - especially during a pandemic. I would think they'd not only want to wipe the tables clean (& keep the bathrooms clean), but they'd want to use a disinfectant as well. Word to the wise: Bring your own hand sanitizer if you're eating at this Chick-fil-A - or better yet, try an entirely different Chick-fil-A if you prefer a clean eating environment. read more

This location has the expected, polite service but it is super fast! Most times, we're doing the drive thru but on the rare occasion we go in, it is no exception. The children's play area seems fairly clean, though it's a bummer because there are times where kids well beyond the recommended 3 and under age range are raising a ruckus. I wish staff would keep an closer eye on it, but I never send the kids there alone anyway. The food is consistent and their lemonade is the best. I am usually the person that sticks with what I like at most fast food restaurants, but I don't mind changing it up here. I like their chicken wrap, original chicken sandwich, and their nuggets. It's a solid meal choice if you have to (like me with three kids) drive thru. read more

Always nice and friendly staff and swiftly ready food. Always a pleasant experience to get food from here.

Chick-fil-a is my favorite fast food place. The reason this is so is because of their high quality food and excellent customer service. My go to meal is the spicy chicken sandwich (not the deluxe). This is paired with the chick-fil-a sauce(this is a must). The food is always freshly made, and the service is quick. In many cases the food beats you to the table. Im not sure I can stress how important it is to have excellent customer service. This location in particular has a great staff, special shout out to donye. With all that said if you are in the mood got a solid meal and great service stop on by, its "their pleasure" read more

Chick-fil-A - Spicy Chicken Sandwich meal - Fast Food Near Me - Tustin, California

I have been coming to this drive-thru for a long time. I have to tell you an employee that stands out to me. Jordan always greets me and takes care of me every time I'm in the drive-thru. And he always says hello even if he's not helping me he goes above and beyond for your company. You need more employees like him. read more

Best fast food experience around. French fries and chicken nuggets can apparently range very widely in quality. These are at the top of the chain chain. The manners/basic decency training given to employees is effective and readily apparent to customers. The resulting combination of not-crappy dining conditions, not-crappy staff, and tasty food is very pleasing. McDonald's, Taco Bell, Arby's, Carl's, etc. are going to have to evolve to avoid being wiped out by smarter run companies like Chick-Fil-A and In N Out. I bet this will make the world a little better place to be since more people who might not have learned basic social skills will do so through their jobs with the customer service sensitive junk food corporations. read more

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I've been to this location several times and I have never had a problem with my food until yesterday's visit. I went through the drive-thru and got my meal plus mac & cheese to try. This was my first time getting it and when I got home I was surprised at what they gave me. I ordered a medium size and it looked like I got a small size served in a medium cup. Really!?! Maybe that's how it's supposed to be, mac & cheese only halfway full? For $3.45 it's not worth it when this it what you get for a medium size! Oh, and the container was on its side in my bag. I'll be sticking to only chicken sandwiches and fries from now on. Two stars for the friendly and happy employees, as always. read more

Chick-fil-A - How is this a medium size Mac & Cheese? - Fast Food Near Me - Tustin, California

How long do nuggets take? The hell is wrong with this location. You all never handle orders correctly when this one male manager is on staff. Never have an issue except when he's there. Once there was corn spilled all over the outside of my tenders box! Why? read more

I went to the District location on 27 Sep 2021 at around 4:15 pm. I get the same thing every-time I go there, normally I have them remove a particular ingredient from the item that I don't like. This has never been a problem at any location, however this manager told me that all the wraps are pre made and that they cant make a fresh wrap at their location. Keep in mind there was no one in the restaurant at this time, it was completely empty. I told her this is nothing new, they make the wrap with lettuce instead of cabbage for me all the time, at this and other locations and I've never had a problem. She however she did not appear to be the sharpest knife in the drawer and I ended up walking out. Just pure laziness on their part, I'd recommend another location. read more

so I ask for a small tea and a large tea two times and she doesn't even put the the large one on the order so at the window I hve to order ANOTHER LARGE TEA AND I thought they were just being nice and charged me for a small but no she just put it as a small tea. Like what you guys are trips. But the sandwiches be good though read more

Chick-fil-A - Fast Food Near Me - Tustin, California

Love the polite customer service buuuuuut drive thru definitely has problems. I don't think I've gone through there one time without missing a PAID FOR item or sauce?? Every single time I go through there & the worst thing is the person who takes the payment repeats the correct order so I drive off, get home & DAAAAAMN missing nuggets or a sandwich or no Chick Fil-A sauce!!! Obviously the food is good, no need to even say that, it's well worth it but they gotta get their $hit together on making sure everything ends up in THE BAG!! read more

I just moved to the area and I was so happy to be near a Chick-fil-a! But, the very first time my family and I dined here, we had a bad experience. Unfortunately, it has not gotten any better!! I have officially written this specific location off!! On our first visit, my entire family ordered a chicken mini meal. My son drew the short stick and opened the box with chicken nuggets instead of the minis. We took it back to the counter and they said they would bring the correct item to our table. Well, fifteen minutes later, everyone was done eating (except my son, who patiently waited). After a few more minutes, I went back to the counter. I had to stand in line again!! They apologized and handed us my sons breakfast. We took it to go! On another visit through the drive through - they left out a chicken mini meal. I didn't notice until I got home....Ugh! Next visit through the drive thru, I checked the bag!! They left out a side of hash browns. Parked and walked inside to get my order complete. The very next visit - I was in quite the hurry for a day full of youth sports. I checked the bag quickly and didn't see my breakfast burrito. I asked the employee, is the burrito in here? She told me the burrito was in the bag. Great! When I got home, NO burrito!!! Enough is enough! I called the manager to complain. He verified my burrito was still there and took down my name and address. He promised to mail me some coupons to make it up to me. Two weeks later - you guessed it! No coupons! I emailed the store to share my experience and still have not received any response. I will now make the drive to the Chick-fil-a at the Marketplace! I will never return to this store!! I suggest you do the same - just keep driving a little further down Jamboree!!!! read more

Tgis is the first time I am giving any bad reviews about Chick-Fil-A ever...they were courteous and quick with drive-thru...but for the first time ever, they screwed us on the food. Went to tgis location cause I had to return some stuff to the Amazon store. Usually got the one off Jamboree. Got food, got home, and missing the kids meal for my kid. Even asked the girl at window if everything was in the bag and she said yes. I didn't check cause we got the kids drink, just not the meal. Hope the QC is better in the future. read more

Came here around 9pm in drive thru a couple weeks ago (forgot to post) and didn't know what to order so the worker, Cole , patiently waited as I looked at the menu. He gave me plenty of time to decide on my order. I asked him for a recommendation on the shakes and he suggested the cookies n cream which I then added to my order. What a great choice ! Tried tipping him but unfortunately they don't accept tips (he definitely deserved it ) ! Made me a bit sad since it's not everyday I get such great customer service at chik fil a anymore especially the small amount of fries I always get but this was a highlight during my visit . Thanks Cole ! read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Tustin, California

So good it makes you coming back! Who ever is visiting me here in California that's the first place I take them to...

Best place ever! Nicest people and so clean...they even have mouthwash and those little paper cups in the bathroom. Always someone walking around cleaning and wiping tables. Plastic high chairs with disposable placemats readily available. Fun Playland for the kiddos. Just be warned the place gets busy lunch hour. Shout out to Neil for coming by to all the tables to see if anyone needed anything. You guys rock! read more

Chick-fil-A - Fast Food Near Me - Tustin, California